Horrible customer service I waited about 40 minutes for my food Just go to subway haha read more

Update: The store manager contacted us, apologized for the amount of meat on my previous sandwich. She was very kind and ensured they would review protocol with their employees to ensure this doesn't happen again. We recently went back to see if this change has been made. They did great! (See second picture in post to see most recent sandwich I received ) Much more meat on the sandwich this time. I'm very glad they took my review seriously and made the appropriate changes. We will be back! #8 Club Sub read more

Jersey Mike's Subs - Sandwiches Near Me - Oxnard, California

See all

Came by today 5/10/25 and ordered a number 8. I paid and got the wrong sandwich which contained mustard which my girlfriend is severely allergic to and had to take her to urgent care to get a steroid shot. I went back to speak to a manager about it and he immediately referred to a refund or remake of the sandwich which was the least of my worries although a refund would have been least they could do. They said they needed "the sandwich" back. These people care nothing about us, only our $ which they wouldn't be open if it wasn't for the people who buy from them like us. We were at the beach enjoying our day and as she bit into it, we left right then and there to go to urgent care after we set all of our stuff. We tossed it. I don't like mustard and she can't eat it due to being allergic to it but they could care less which is why they lost a customer and should seriously consider changing their attitude when it comes to someone getting a refund. read more

Yesterday I ordered 5 giant subs online for an event and when I went to pick them up I had to wait 20+ minutes and I watched people walk in and get their orders while I waited. I spent just under $100 added a tip (which I now wish I could remove) to wait. Not sure if there was an error, lack of staff, or this is how it is but I was very disappointed in the service I received. read more

Food: great. Service: sucks. Delivery was missing items. Called and girlsaid yes to a refund on chips and my son went to pick them up. Nope would give chips nor the side of pickles she said she would do. read more

We always enjoy Jersey Mikes. Ate there today and the service was excellent as well as the great food. Our place to go for Subs.

The sandwiches at this location were on par with pretty much any other JMS. The problem was the attitude of the staff. We went to JMS specifically because they have gluten-free bread. When the member of our small group stated that they needed gf bread, there was the usual question on if it was for allergy or preference. When it was stated that it was an allergy the response of the employee was a huge eye roll and loud sigh. She walked over to another employee and told her, in a loud and snarky tone, that there is an allergy. "Well crap!" was the response. Nice and professional, ladies. They were good about wiping everything down, but it was clearly done with distain. We were the only customers in the shop, so it wasn't like they were super busy and had a long line. read more

It's been a while since I had a Jersey Mike Philly Cheese Steak so I went to Jersey Mikes on Victoria. Only one in front of me so I knew I'd be in and out quickly. The individual who took my order had the personality of a plant, "What do you want?" and then walked off. Only to return and ask the question again. I had to ask her to repeat herself at least three times with my choices. As I waited for my order I observed this individual prepare a lot of sandwiches with speed and skill. Then why such a misery guts? Such an unhappy creature. But why drag Jersey Mike's down with you? The sandwich was excellent, as usual, but the lousy service took from it. read more

First off Jersey Mikes is great but workers there are rude, condescending and very unhelpful. I placed a online order, waited patiently and they never made my sandwich. I notified The cashier and was advise it would be made shortly and when i asked for the status of my order they claimed it was done and given away. They hand off my sandwich to a random person instead of me. There is obviously alot of miscommunication at this store. The workers were unapologic and rude. read more

This store doesn't prioritize online orders or pick up orders. If you want your food to be ready when you get there order WAY ahead. They got 6 people standing around looking confused af working there. read more

This is a very good sandwich place. They make up the sandwiches fresh and according to your specific instructions. It's much like Subway in the way they do things, but the sandwiches here are about a hundred times better. I think they serve much nicer breads and meats. It's a little more expensive, but definitely worth the extra money. This location is located in a strip mall near a Vons grocery store and next to several other stores and restaurants. There is more than adequate parking, but sometimes when things are busy you might have a problem finding a place to park. read more

Jersey Mike's Subs - Sandwiches Near Me - Oxnard, California

Can't get the order right ever. I eas just told I was should have watched not talk to my friends while they make the food and then ask if I got the extra sauce on the side. I did ask they send its in the bag. The employee s are generally rude and not interested in making the customer happy. Troy somebody is the owner forget getting a call back. Too bad employers don't expect courtesy and attention to detail anymore. My best advice is if you go there beware and watch how the employees make your order seems its your job now read more

Workers are not properly trained on sanitation, they handle your food after they handled the register!!! U must change gloves when dealing with the register and food. New workers need to be trained on how to handle gift card sale's instead of relying on the manager to handle this issue. Please train your employees on everything from all transactions and sanitation procedures. read more

Worst location ever. Staff is rude and ignores you. With so many other food locations in this plaza, I am taking my business elsewhere. Wont ever set foot here again. read more

My family goes to Jersey Mike's often and in different locations. I can tell you from that the quality of service at this location is not the standard of service that is provided from other locations. Therefore, I have rated this location with a 2-star. It has been the second time I have been to this location and their credit card machines were down and had only accepted cash. Mind you, this so happened both times at its most busiest time (lunch). Another issue we had was with the amount of meat put on the sandwich. It was so little, that my son had asked where the meat was. Again, we go to Jersey Mike's often and this location the workers were just skimpy. I recommend probably trying a different location if you like Jersey Mike's, I know we will. Unfortunately, those that can't find an alternative location, to probably speak to a manager and/or voice your concerns. read more

Jersey Mike's Subs - Sandwiches Near Me - Oxnard, California

I have to be honest, most of the time I come to this location the quality of service is average at best but they get the job done and I'm happy with my food. However, I came in today and the shift lead working today (Didn't catch his name, but he did say he was a shift lead) was amazing! Handled the dinner rush like a pro and kept a positive attitude with customers and staff. Very thorough, efficient, and kind. read more

Used to be fantastic I would have eaten there 3 days a week but lately they can't get the sandwiches made the way they were ordered and they have forgotten to put the chips in the bag more that once on internet orders. Frustrating read more

Service very slow... waiting 20 minutes and had two people behind us get there food before us...

Great sandwich for sure. We honthere s bunch only complaint I have is cslling in orders. Three timed now ive tried to ordering later in the evening before they close (45 min before not 10) 8-12 sandwiches to take out on boat trips. And all three times no one answers phones. Like there sandwiches so much delayed our departure once which not only sucked but sucked for the people in line behind me in the morning when I ordered 10-12 sandwiches. 2 pepple seemed pissed at me and difnt wait. Just saying this to help ya guys! read more

I usually really like Jersey Mikes subs. But the last few times when I ordered the veggie for delivery, they missed putting in the bell peppers for the sandwich and the other ingredients were skimpy. They missed the bells peppers on three occasions. There is not much to the sandwich anyway. This was reported and received no acknowledgment of the mistake, also implying that it was probably ordered wrong, which it wasn't. No coupon for a future visit. Even the fast food places acknowledge their mistakes and will send you a coupon to make up for it. Emailed Amanda W. (Marketing and catering coordinator) and also returned her call. Haven't heard from her since. Very poor customer service. read more

The food is excellent; the service is fantastic, and the ambience is well thought out for the location. Highly recommend

I ordered a number eight ham, turkey, bacon club and when it came time to say what I wanted on it, they didn't put the bacon. They started to put the sandwich together and cut it and I said well what about the bacon and she said that I didn't say I wanted it. Why would I have to ask for something that comes on the sandwich? That's like ordering the Italian sandwich and not putting on the salami because somebody didn't say that they wanted it. It comes with it! When I told her, of course I want the bacon that's what makes it a club, her whole demeanor changed and she was quite rude about it. If you get a provolone and ham sandwich, do you have to say you want the provolone? Of course not? I understand mistakes happen, but she tried to imply that I somehow did something wrong. Please train your employees to do better and put everything on the sandwich that is stated on the menu. All the condiments are extra And at your request but come on, I have to tell her I want bacon a sandwich where the menu description lists bacon? Please tell your very young crew to do better by your company. read more

I really want to give this store 5 stars. They've had great customer service and have made great food. But they are not covid safe, allowing anyone in. The manager said there was nothing she could do, when we all know full well she can do crowd control. Just because she's behind on a few sandwiches, doesn't mean she can't do her part (better yet Jersey Mike's part) in fighting this pandemic. Yeah I know it's inconvenient but the potential cost of life on the other is way too great. Shame on the management. read more

I frequent this spot because it's the most local to me. After tonight I won't be back. I simply ordered a #42 mikes way, no onion or tomato. And the short, 40 year old guy with braces copped major attitude. Shaking his head and claiming that I was "making it complicated" so I walked out and won't be back. Dude needs an attitude adjustment. read more

Definitely needs a deep clean. Service was sub par this go around. It's hit or miss every time. Thank good the food quality saves the day & it's hard to mess up the flavor. Also there was no music so it was just stagnant air quiet in the line and made waiting worse. No banter between customers and staff. It does really help. read more

Love the owner, very professional and clean Sandwiches never fail. Bread is always fresh! read more

I had stopped writing reviews but today I had such a horrible experience that it has brought me here again. This was my very first time trying Jersey Mike's so I was very excited. Originally I went during my lunch time 12:00, as I was placing my order, I specified no sauce of any kind on my sandwich as I don't like mayonnaise and ranch is pretty close to it. I had ordered the Chicken Bacon Ranch sandwich. When I got to work, I had what looked like a salami and ham sandwich. I couldn't eat it because it had vinegar and yellow peppers. I just don't like that. Anyhow, I call the shop and they tell me to come pick up the sandwich. I couldn't leave work so I told them that I would swing by after work. They didn't apologized or offered a refund. After work I show up and they hand me my sandwich. Upon opening it, I was so disgusted. The bread was soggy, the tomato and lettuce had turned brown. Have you ever seen the lettuce turn transparent and brownish. That's how it looked. The tomato was wrinkly and very yucky. The pictures don't show what it looked like in actuality. I am very disappointed with this experience. Jersey Mike's is not cheap so I post this review so that you think twice before selecting this place. I don't know if all locations operate this way. I'm only speaking of this location specifically. I got to thinking that maybe they left the sandwich out. Anyhow, I couldn't eat either sandwich. I hope this review helps. Also the sandwich had MAYONNAISE read more

Jersey Mike's Subs - Here the tomato is a little brownish - Sandwiches Near Me - Oxnard, California

You are wrong. I watched the gal cut the already halved loaf to make MY sandwich. She took about another inch off. They did the same to the lady behind me. I literally watched her make me the sandwich. I waited for her to hand me that particular sandwich to ask. She said to call you. I did. You said you watched it on camera but wasn't clear enough (supposedly). Instead you comped me another one. I call BS. I know what I seen. Don't insult me. You guys are up to no good. It's obvious now. read more

Went into this store as we often do and I am not sure why we continue to go back . The food is always good , but the employees are lacking in customer service . Never a smile or thank you and when I asked for more lettuce on my bowl as the lady behind me noticed that it Was not very much and has also had the same problem the attitude got even worse . I will most likely go to another location even though this store is less than a mile from my house . read more

Worst sub sandwich experience EVER!!! First and LAST time going to this food chain! The young women working the Channel Islands store were rude and disrespectful to a paying customer. I ordered a $10 sub with advertised ingredients (#9 - Club Supreme) and they had the nerve to ask me if I want to have my sandwich made without the bacon and mayo! Why would is pay full price for a product that is half there? Do they think I am stupid?! Offering to tell me about past customer's excuses for not want the full sandwich they ordered is not going to convince me to short-change myself! And they do not need to be rude about it! Terrible customer service, not welcoming, not a happy experience. Avoid this place! read more

Really!!!! Ordered and paid online they said no orders are going through and I can't get my money back from the store

Bro . Next time don't expect a fucken tip . You guys be dancing and giggling but not pay attention to the orders you're giving out to customers.. 4pm wants busy . So there's no excuse to miss an order read more

Sandwiches are great but the customer service is awful. I went to pick up an online order and was ignored by all four people behind the counter. Then when I finally got someone to acknowledge me, they made me feel like I was bothering them. Won't be returning to this location. read more

The only reason they are getting two stars is because the sandwiches were good, so ill give them an extra star for that. This location has the worst customer service. The person taking the order looks like shes bored and was completely uninterested in me explaining how I wanted my sandwich. She told me to wait until it was on the board to tell them how I wanted it, but allowed other people to tell her ahead of time. The cashier was polite but is not on top of checking what sandwiches are ready. This resulted in another customer, my husband and myself waiting for over 15 minutes only to find out our sandwiches had been sitting on the counter for who knows how long. We were within sight the entire time. There was no reason that the cook and the front of the store can't communicate with each other in order to have a smooth process of getting their customers in and out. There was no apology and no thank you or a smile.. It seems that at least in the last year customer service is not a priority. We will not be returning. read more

I have ordered sandwiches from multiple Jersey Mike's including this one. However, if this was my first experience I would not be returning. The bread was so soggy as to be inedible. I would recommend caution when ordering a sandwich. read more

Ok so as someone who orders the sandwiches in the tub (no bread...I cant eat gluten) your salad tubs are good, but...you guys literally don't care. You throw sandwich stuff on lettuce. Maybe you don't have enough customers like me who are eating keto or on diets but just throwing a bunch of veggies on meat and lettuce is hard to eat. Now this is not the employees fault, it's just how they have been trained. But how hard is it to just chop the tomato, onion, 3tx before throwing it on the lettuce?? read more

The best sandwiches love this place. Always get good service and everything is soooo fresh

My kids and dad love their subs. Their sandwiches are fresh, delicious, the place is always clean, and the staff is so friendly. If you want a good sub this is the place to go. We love the Giant number 8. read more

Walked in 30 mins before they closed and they were very rude and not friendly at all. Very bad customer service

Jersey Mikes is off the hook. Your subs are incredible. This is the crew at 7pm Friday September 29th. 4 young slackers that have no work ethnic. They gossiped openly. Took there time to make their subs with no urgency. We stood outside earlier and called just watching them. They did not answer. This is my first bad review of your staff. Not your product. My review my go by the wayside but Jersey Mikes needs better screrning when hiring. I know they are kids but please have one person with a little more responsibility. read more