Not just disappointed, I'm angry. As it is my first time in Austin, yesterday I asked the Concierge at the W Austin to make me a reservation for my spouse's birthday. When she asked what type of food, I said, "It doesn't matter as long as it's fancy, and expensive". She called Jeffrey's and made a reservation for last night (Saturday 4/28/18) at 9:00pm and noted to them that it was for a birthday. Jeffrey's is not in the hotel area, so it was a $30 Uber from the Congress Avenue bridge. We arrived precisely at 9:00pm, and were told by the hostess that our table was being prepared, and that we could wait at the hostess desk, or in the bar. We made our way to bar, but were unable to sit, or get close enough to order a drink. We stood awkwardly as servers tried to move past us with plates and drinks. After a few minutes, the person I presume to be the maître d' directed us back to the hostess desk area, and then came back with a cocktail menu. At no point did anyone actually offer to take our cocktail order, seat us in the bar, or apologize for our table not being ready. Rather, we stood at the front door holding a useless cocktail menu, wondering how we were supposed to actually get a cocktail. A few minutes later we were directed to our table. Connecting the main restaurant to the bar is a pass-thru that was about 10'x10' in dimensions. It was a tiny, non-descript room, with nothing hanging on the white walls, and cheap paneling extending halfway up the wall. The tables were so small that the small floral vase (the only decorative item in the room) had to be removed to serve anything. In this cramped pass-thru room, Jeffrey's had seated 5 couples. It had a low ceiling so it was impossible not to hear every conversation going on in the room, and simultaneously, impossible to hear my spouse sitting 24 inches away from me. We were sandwiched between two other tables, and several times the women at the adjacent tables had to get up and exit the table. Each time we had to hold down the wine glasses and serving items because their backsides couldn't clear the narrow space between the tables. The wait staff were good, and solicitous, but I became annoyed as our waiter stood in this narrow space between tables for more than 2 minutes as we reviewed the wine menu. We would've ordered a cocktail before wine, however, the cocktail menu which had been handed to us at the front door, had apparently been cleared as we were seated. We both ordered the hamachi appetizer. It arrived within minutes. At that point we asked a server for the famous popover bread, and he said it was in the oven. So bread appeared after we ate our appetizer. In a fine restaurant the order of service should be impeccable, and bread should be the first thing on the table. Bringing things out in random order is inexcusable. For my entre I had the petite filet, and my spouse had the seafood risotto. They tasted fine, but the filet was nondescript, and the risotto came with surprisingly little rice. It made me wonder if the chefs actually know what risotto is. We ordered the baked pear for dessert, and it too was fine. Beyond a card on the table saying happy birthday, there was no attention given to the fact that we were celebrating a birthday. The bill came and it was close to $300. With tip and taxis this dinner cost us $400. I'm from New York, and I'm not bothered about an expensive meal, as long as I'm getting something worth the cost. The food at Jeffrey's was fine, the service was fine. But the small area that they stuffed 5 couples into was so uncomfortable that I've eaten on trains that were better designed and more attractive. There was absolutely no attention given to comfort, aesthetics, or acoustics in this cramped room, and for a restaurant that promotes itself as fine-dining, it was inexcusable. When you're paying these kinds of prices, you're paying for more than food, you're paying for the experience. Honestly, I would've rather celebrated my spouse's birthday at one of the local BBQ dives. It would've been more fun, more lively and frankly, it would've had more ambience than this place did. Locals might have known to ask to be seated in the main dining room, or alternatively, in the bar. However, it seemed that all of the couples cramped into this small pass-thru room were tourists to Austin, and this restaurant is very clearly a tourist trap. It's not convenient, very expensive, the service is only adequate, and the food is lackluster. read more