I love coming to this location as they have more selection here. I go to the other locations and find nothing. I tend to buy more from here. I like the selection and style of clothing here. So much to choose from. My daughter picked up a couple of clothing items here. Major plus. They have clearance items so good deal. I would definitely come back over and over.. read more

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I don't usually leave reviews, but our experience at Jeans Warehouse was disappointing. My wife purchased a romper just four days ago and needed to exchange it, but she had misplaced the receipt. When we asked about an exchange, the employee assisting us, Leah, immediately told us it was not possible. We were confused because the return policy was posted directly in front of us and stated that returns or exchanges are accepted within 30 days of purchase. When we pointed this out, the interaction became noticeably uncomfortable. The policy was printed on a paper directly on the counter and my wife read aloud "exchanges without a receipt will be accepted at current selling price" and the employee was still very reluctant, even though the policy allowed us to exchange without a receipt. Instead of helping us understand our options, the employee was short with us and seemed frustrated by our questions. What bothered us most was the lack of basic customer service. As we were leaving, we both said "thank you," but were completely ignored. Thinking she may not have heard us, I said it again, and there was still no response. I understand that not every exchange can be accommodated, especially without a receipt, but customers should still be treated with courtesy and respect. A little kindness and professionalism would have gone a long way. read more

Jeans Warehouse - Return Policy - Women's Clothing Near Me - Kaneohe, Hawaii

I was very polite when asking an employee to grab something off a maikin. When I got her attention she didn't say anything, she just gave me an up-down stare and was extremely short with me. The employees are usually rude to me and I shop there a lot because its affordable and near my work. It sucks because I'm really kind. read more

My daughter bought a dress from jeans warehouse at Windward mall and asked me to return it with the receipt and her credit card because she doesn't have time to get off of work to do it. Well I never heard of getting denied of the return because my daughter was not present I showed the employee my I.d also and she still said she can't return it.I am so upset at this so called policy so I will have her come in and make time to do this!! I also work at a huge retail store and as long as they have identification that matches the credit card holder we don't deny them,customer service went out the window! I also checked their return policy for online refund purchases and it states for online returns it will be credited back to the original credit card so why can't they just credit it back to the original card in store? Same thing read more

Sometimes I wonder how stores get their names. A good example is Jeans Warehouse Wundward Kids. It is located on the upper level of Windward Mall. It took the place of Marukai 99 Cents Store. When you look at the store front, you'll see children's clothing, footwear, and accessories on the left side. On the right side of the store, there used to be household items, but now, those items have moved to the back of the store, along with the comforter sets, but they are being phased out. In the middle of the store, you'll find fragrance sets, costume jewelry and accessories. Towards the back are Plus sizes. It's like a fun treasure hunt! Take a look! They used to have luggage, but it's all gone now. There were a lot of Hello Kitty items, but not too many left. (I got the last 2 University of Hawaii mascots!) The merchandise is on the affordable side, so it's just a fun place to shop! read more

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Jeans Warehouse has just about everything you'll need. Although, I went inside looking for a yellow shirt. They had a mustard yellow - which is more fashionable, but I left empty handed. Jeans Warehouse has A LOT of clothes. It was a bit overwhelming, but definitely the largest store on island. The store appeared to be organized and clean. Outside of the store, a rank of clearance items - ranging from adult sizes to keiki sizes. I thought it was cute to see clothes for girls :) They have a variety shoes and accessories. Sometimes, they have cute household items. The price is affordable and a great selection. I didn't get a chance to talk to the employees so my next visit to Jeans Warehouse, I'll update my review :) read more

Daughter went into store on Sunday and put about 10 things on hold. Called Monday afternoon to extend the hold because it was a busy afternoon. Tuesday afternoon, we went into the store to pick up the items. Maria, the sales associate, said it had been a "few days" and she had put most of the things back already. Technically it had only been two days and we had asked for the extension and had gone into the store to pick up the items before the end of the second day. Maria said to give her a few moments to find the things again. I had told her it hadn't been a "few days", just two days and we had called to ask for the extension. In order to save time, I had wanted to look at the items while she finished her search. BUT, she refused to give me the clothes, saying she had to find the one last item. Her attitude was very sour and I asked for her name because she kept arguing with me. She told me she wasn't allowed to give me her name but then moved the clothes she was holding, revealing her name tag. I had asked her if she was the manager and she said no but clarified by saying since there wasn't one there then she "was" a manager. (Not sure how that works.) THEN Maria told the other sales associate behind the counter not to show me the other clothes. And she started calling the manager on the phone saying she had to check with the manager because it had been a "few days" already. Pretty much wanting us to suffer by refusing to show us the clothes so we couldn't buy the clothes. ***************************************** If I were her manager, I would assess her work-ethic: -Instead of waiting until close of business, she wanted to save herself a few minutes and put away the clothes early. She probably could have offered to help other customers in the store during that same time, but didn't. -When we asked about the clothes, instead of offering an apology for putting the clothes away early, she blamed us. -The part about refusing to show us the clothes is just plain dictatorial. Like it's her way or no way. Question for the manager: Should this person be on the sales floor at all, representing your brand? ****************************************** Maria lost a $200 sale...maybe more money in fact, for your establishment, because I do purchase a lot annually from Windward, Kalihi and Ala Moana. I guess Maria thinks customers are not necessary for a business. Nice way to lose a customer, Maria! Note: My first job was in retail. For a few years I worked at the flagship store of Hawaii's top retailer at the time. I would never treat a customer like Maria treated me/us. Had I, I'm pretty sure I wouldn't have been employed there long. Maria's behavior is something I have not encountered before...it was so egregious. Is that how far customer service has fallen? No wonder people shop online more-and-more! read more

I love how this JWH is so neatly organized in the clearance section. Unlike other stores, they organize their clothes by size which is really nice that way we don't have to go thru all the clothes just to look for your size. The employees here are NOT very friendly at all. Usually when you walk into a JWH you get a greeting. Not here! You don't even get a smile! When I asked to try something on the worker didn't even say ONE word. She just brought me to the dressing room, opened the door and left. Really rude & sad! I give it 2 stars only because I love their clothes! read more

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Nice location windward mall, however, when i walk in the store, I feel over whelmed. The front display of clothing is always a mess, I honestly never know what they're trying to sell there. The staff is a hit or miss. The manager is never friendly which is probably why the rest of the workers are all grouchy looking and unhelpful. The clothes are unorganized and seem to just be thrown around and put back in any old place. This stor se now sells childrens clothing, and while I think thats great, there's no set place for children's clothing. It's in between here and there and every where. All in all, I always just go there for cheap top and bottoms. Im in and out and always know what i want when I go in there. It isn't worth the chaos to stay in and linger to shop. read more

The most disgusting store. One of the employees kept following me and forced me to show her where I put back some items I had tried on and harassed me the moment I walked into the store to the moment I got out. Yes it was because of my skin color because I went in with a Caucasian colleague and she was never asked any of the same and she had a backpack just as I had. read more

I love the selection of clothes for me but there's such a very small selection for my daughter which is the main reason I shop here.. the staff at this location isn't great.. poor customer service.. no greeting at the door, had a worker pass me a few times without asking if I needed help. read more

First impression: No greeting, these three 'workers' stood around bitching about their Manager, and singing the songs that play overhead LOUDLY. Very unprofessional. No one asked if I needed help and all I got were glares, like I was imposing on their girl talk. This is the last time this store will see any money from me. I've not had this experience in other locations, but this one I guess a girl needs to lower her standards when expecting customer service, but NOT me girl. read more

This location is located on the first floor of Windward Mall. Store can be very messy and disorganized. More so in the clearance racks. Sometimes the clothes are just shoved on to the racks so full that you can barely look through them. The employees are ok. Some are stuck up. Some don't smile. Others rather have conversations with other employees than ask if you need help. The clothing is ok for the price you pay. With growing teenagers it is perfect. Since they change size and style so frequently cheaper price is good. The quality of clothing is ok. I have bought a few tops from here that were good quality and lasted. You just have to look and buy the right types of clothes. Yelp 31 Review Challenge 30/31 read more

Used to love shopping at Windward Mall jeans warehouse, but recently their staff there really need to learn customer service! Their so snobby, and when you ask for help they roll their damn eyes, yesterday was the worst! I went to return some of my items that didn't fit me correctly, their assistant manager levie was assisting me, I couldn't understand what she said for payment when I asked, I'm sorry did you say swipe she tells me with the sassiest attitude no chip! They really need to change up their staff! read more

(Located inside Windward Mall) Found this place randomly since we were inside browsing the other shops here on a weekday. Saw their sign, showing they sell 1x-3x here (woohoo! score!..or so I thought) The plus size section shows it's IN the back of the store, however, nothing in this damn store is organized. This place was so dead, how can you have such a messy store? AND you have THREE employees working? That's ridiculous. Seriously. None of the ladies here, asked if I needed help with anything. I got some help only because I asked. The clothes, I couldn't even tell on the fashion because of such disorganization. Yuck. My closet is actually more organized than this, and THAT right there tells you a lot. I'm glad they had Military Monday, so I got 15% off on ONE regular price item, not the entire purchase, mind you. Geez. The selection of accessories, yuck! Too pricey for cheap jewelry. Their accessory section was so unorganized, I could not tell whether it was the discount items or regular priced items. I saw an employee organizing something that really didn't NEED organizing. WTH? I think you should be fixing the clothes that need to be put where they should be. So disappointed on the choices, because everything was mixed up! I saw something cute and it turned out it was misplaced and it was a 'sm/md" size. Ugh. What a rip! I'm sure the other jeans warehouse are NOT like this one. NEVER again! read more

This is my first review on a retail store. Usually, I just do reviews on eating establishments. I've been to the Jeans Warehouses at Ala Moana, Pearlridge and Kahala. I would stand there looking at an outfit for 10 minutes and no one would acknowledge my existence. I would have to flag one of the sales people down and ask them how much the outfit is hanging on the wall. Today was different at the Windward location. The sales girl noticed that I was checking out an outfit right away. She came by me and offered to take the outfit down so that I could try it on. I was in shock. That has never happened before. Truth be told, I haven't purchased anything from Jeans Warehouse in 2 years. I would just go in, look around and leave. The sales girl was so pleasant that I ended up buying that outfit without even trying it on. Luckily, I tried it on when I got home and it fit perfectly. read more

I used to work near this store at Kamehameha Schools. Some days, if I didn't have lunch, I'd make a quick trip to the store to get clothes instead of lunch. A girl's gotta have priorities! :) I don't mind the staff there. They won't bug you while you shop. When you're ready to try something on, go find someone and let them know. You can find some really cute things there. Some of the stuff will fall apart immediately, but some will last. I have a super cute nautical necklace from there, and it's still kickin'! Spending $10 here for my super cute hot orange lacey sweater instead of on lunch is something I will never regret! The sweater is still in good condition too, and it's been at least 6 months! Actually, I also have a great pair of silky tribal pants that are still in good condition too. I like that they also have a plus size section with some good selections. They aren't ever crowded (at least not when I went at lunch time), you get the service you ask for, there are great deals and cute clothes, so I would say it deserves some pretty good ratings! read more

zero customer service...no one to open a fitting room. One cashier ringing people up...very slowly. Another worker chatting away seemingly not noticing people were waiting to pay. I had four items in my hand ready to pay but was so irritated by their lack of training and rudeness I left them there. I don't care how cheap their prices are...I can't stand the aggravation. read more

I love Jeans warehouse, but the customer service at the windward mall location is horrible. The sales associates did not greet me, seemed annoyed when I asked to get a fitting room, waited 3 minutes at the check out counter before I went around to find someone to ring me up and they didn't make eye contact or apologize while I was paying. Crappy CUSTOMER SERVICE! That location use to be so good in so many ways. What happened!?!?! read more

I used to love shopping at this store, but since the renovations and change in staff and management, my shopping experiences have been not pleasant. The customer service is snobby. The wait for service is long. I stood at the front counter for nearly 5 minutes and none of the staff even took the time to look up and acknowledge that anyone was standing at the counter. Definitely not shopping at this store in the near future read more

I love their clothes! It's cheap, fashionable, and they have such a wide selection!!!! I shop their all the time!