This review is for the furniture section only. Great selection of most of the stuff you can see on their website, and its in good condition. Our experience here was less than pleasant though. Our sales woman didnt understand all of the pricing and kept mixing up the prices and dimensions of all the different options (even though they were written on a piece of paper right in front of here). We spent 45 minutes waiting for a couple pricing options...and we were the only people in the section. We4 left worn down, and confused. We did end up making a decision based on one of the 4 prices she gave us for a chaise/loveseat combination and decided to go back the next day. As we boarded the elevator to the second floor, I asked my husband "What are the chances that shes not here and we can get someone who actually knows what theyre talking about to write up our sale?" We were not lucky. We rounded the corner and there she was. And since she said "Oh youre back!" the other lady wouldnt even pretend to talk to us. We ended up w/ what I hope was a good deal, but man the frustration it took to get there. She was very nice, but knew NOTHING about her product. Steer clear of the sweet looking Armenian lady. Itll save you from cleaning out your local CVS of Tylenol headache. read more

Lots of everything. Customer service centers with cordon to help form check out lines. Those probably aren't there except for Christmas shopping. All the employees I talked to were helpful and nice. Big fitting rooms, kind of hard to find, they are on the outer walls. Found some nice quality stuff on big sale. Big sale in furniture. read more

I get SO SICK of going into stores that have ZERO customer service and this store is the WORST!! I went in today (Wednesday late morning) to buy a pair of pants for my husband, JCP brand pants to be specific, which it turns out they no longer make. He loved them, so that was sad all on its own. What was REALLY annoying, however, was that I had to track someone down to help me. When I FINALLY did find someone, he spoke so little English that he had NO CLUE what I was asking for. That is just too frustrating!! I then went to see if I might at least salvage the trip by finding some earrings for myself. I waited at the counter for several minutes while THREE employees stood behind the counter talking to one another, seeing full well that I needed help. UHGGG!!!!!!!! I guess the only reason they are there is to complain about the fact that they don't get paid enough to perform their job, the topic they were discussing. How ironic, I was under the impression you had to not only do a job but actually be good at it before you earned the right to complain you didn't get paid enough!!!!! Remember when customer service meant that you got help until you were done shopping? When one item didn't work, they would know if they had a comparable item and even offer to locate it for you and give suggestions. Of course, that was when young people in school, homemakers looking for a part time job and semi-retiree's held those positions and they were using it for a small income, not a lifelong career. HELLO JCPenney!! You fired Ron Johnson for not knowing the pulse of your customers, don't continue down the same road by hiring less than friendly employees to sell your products!! I will not be returning to this, or any other JCPenney store, as I have had similar experiences at too many of them now. read more

Stay away from the Portrait Studio. They overbook. The wait room was crowded, The lady I spoke with said she had already been waiting over an hour after her booked appointment. I didn't wait around to see how long it would take. The employee on duty admitted they overbooked. She was not apologetic but she certainly was rude. read more

First time here & my review is for Sephora only: Went to Sephora and I have to tell you, I LOVE Theresa. She stealthily helped me buy a gift for my best friend while my bestie was in the Sephora area with me. THEN, and this is why kudos are going out to Theresa, she politely and professionally tried to deter my best friend from buying the very thing that I just purchased for her from CLEAN. Almost succeed in getting her to buy a Tocca fragrance. Good hustle Theresa. read more

went to portrait shop where Daisy took the pictures. She was very professional and expert in taking pictures. Very Kid friendly. Highly recommend her... read more

The worst store I have been to so far. I went in to pick up my order and was told ( by a very rude associate) that my order has been cancelled because I didn't pick it up on time? I never got an email! And when I asked for the manager another rude and arrogant person came out! I don't know what's going on in that store but they'll be hearing from me soon. read more

Only giving it 1-star because you have to in order to write a review. The Springfield Town Center is a JOKE. Made an appointment through both customer service and the store directly. Confirmed with the store that I had a dog. Upon arriving the DM was scared and said, "And I'm out." I told him we had a scheduled appointment. He said he had our appointment but he doesn't allow dogs. After trying to explain to him that his location does accept dogs and he obviously had our appointment he still said no and literally dismissed us. It was so embarrassing and a huge inconvenience since it was in the evening, during busy holiday shopping and I have two small children. Will NEVER recommend this location based on their incompetency and disrespectful attitude of the District Manager. read more

After traveling to Fair Oaks Mall and not liking the JC Penney layout I discovered JC Penney at the new Springfield Town Center. Love it. It is well lit, well organized with plenty of items to choose from. (The bathroom is hard to find tho). We looked at bedspreads on two separate days and there was always someone to answer our questions. After buying one we wandered over to the kitchen to look at dishes. They have a great selection of everyday dishes. We have been looking for weeks and finally found ones we liked. Purchased a set for 8. There was a young lady who helped us in both places. Unfortunately, I don't have her name but she was helpful and considerate. All I can remember is she had on a beautiful head scarf. I think her name started with an A. If JC Penney's reads this please compliment the young lady. read more

Worse store ever. The last few times I happened to shop here the store associates are rude and are not eager to help. Most are just talking with each other. It's hard to find actually find a register open to even purchase something. read more

Horrible service. I went to check the price of two items and i was waiting in line for 15 minutes when there was only 2 people in front of me. Then they charged me for two items i didn't even buy which were $40. I also was gonna take some sandals and they didn't sell them because they couldn't find the price which it took them 20 minutes to tell me that just so i could leave them. Worst and slowest service i've ever had read more

I shop here occasionally as they are one of the largest JcPenny's and I work in DC so this is on my commute home. Normally it's okay, but the last few times it seems to be going down hill. IT's really a combination of the employees and the shoppers, so I don't blame the store 100%. Today I went in to get some work clothes. Grabbed a few and headed to the dressing room. As I went into the dressing room there was this horrible diaper smell. I kinda shrugged it off as someone's kid had a dirty diaper. Went into a dressing room only to find clothes, and more clothes. Like a whole rack of clothes. Had to take 3 racks out and drape on the already overflowing clothes rack. Tried on my items and went back out to get more/switch sizes. Decided this was going to be a long trip, so hit up the rest room on the other side of the store. First 3 stalls were filled with toilet paper, nasty. Last one was okay. No soap in the soap dispenser. No paper towels either. Obviously non flushed toilets not the employees problem, but lack of hand washing materials showed it had been a while since they checked the restroom. Went back to try on more clothes. I guess someone decided not to be courteous and use the restroom...yes, that smell? Come to find out someone took a dump in some clothes in the changing rooms. Once again not the employees fault, but seriously makes me wonder about the people that shop in this store. Who does that? The whole time I am still browsing and shopping. Took them over 45 minutes to get anyone to come to clean this mess up. Went to check out and the employees are talking about how lazy the other employees are, how they disappear for hours on end, etc... Maybe if they would keep on top of the employees the changing rooms would be neater and maybe the degenerates that decided to poop there wouldn't feel the need to add to the mess. I don't know, but the whole experience left me wanting never to go back. The store was just dirty...even before the poop incident. read more

I had an awful experience at the JCPenney salon. My stylist was not only mean and acted like a thug (I guess I had entered the wrong neighborhood?), but she pulled my hair and burnt my scalp while blowdrying. I think I screeched like a wet cat through most of the process. I'm sure anyone would have, given the pain she put me through. She was very aggressive. That wasn't even the worst part though. The worst part was the conversation. The entire time I felt extremely uncomfortable and wanted to run away, but I was stuck in the chair with dye on my head. Our conversation included her drilling me about my life, asking me questions like "since you're so white -like pale- are you part of the Arayan nation?" WTF?!! She continued to ask me all kinds of questions about my personal life, which I refused to answer. She started to talk about her personal life, telling me how she tricked her husband into getting her pregnant and how tricking a man is the best way to do it. I just sat there thinking "help me please, somebody get this psycho freak away from me, she has scissors for crying out loud!!" She went on and on about her personal life and included all kinds of things I wasn't prepared to hear. To top it off, she didn't even do a good job on my hair. I went from a darker blonde, with red highlights, to a light blonde. She didn't even touch the roots, so I looked like I had 80's porn star hair, all bleached out with darker roots. I just left feeling sad and robbed. I would have asked her to touch it up, but it was already 9 pm and I just wanted to get the hell out of there. Why can't I just find a nice, clean, moderately priced salon where the stylists are up to date with styles and all? If anyone out there knows of such a place, let me know! read more

Wish a wheelchair was available during my visit. I am temporarily using crutches and getting around the store was difficult. Would have spent more money if I was to get around better. read more

Always been a fan. Fair prices and can find good quality clothing for my entire family!!

Ladies, DO NOT go here for hair care! I have long straight thin hair and went in for a basic hair cut, Nothing complicated. The stylist, Rosa, cut and extra 2 inches of hair off because she kept cutting it uneven! I am not exaggerating. In addition, she left a section my friend ended up cutting off at the check out main counter. Plus, my hair is still uneven! Yes, She was wearing her glasses. ZERO stars were earned. read more

I took my son to JC Penney Portrait Studio for a quick set of two-year pictures. What a disaster. They moved our appointment without telling us (said they called but no calls or voicemails) and then took a series of pictures and managed to capture none with my son smiling (quite the feat since he smiles all the time). The photographer was rude at best and we left without pictures and a very unhappy two year old. We will not be returning. read more

Service on their custom blinds is horrific. We are now 75 days in and 2 blinds have not been installed. The guy no showed the appointment today. I think he is doing it on purpose as he does not want to get up on a ladder. I have now had to dispute the charge. read more

The location is Crappy! I walked thought with out being greeted by anyone. I had to approach someone and ask for directions to the mens jackets. The cleric was nice. But he forgot to take the "ultra-ink" thing off my jacket now I have to drive all the way back to get it taken off. I am pissed. read more

I like JC Penney especially when they have really good sale along with coupons. I think their apparel selections are nice for both men and women. Of the times that I was there, I didn't have any problem with finding what I was looking for. The clothes were neatly arranged by brands and styles. There was never a line at the fitting room so that was nice. Other than the cashiers, I didn't interact with the the employees as I like to browse by myself. read more

They have nice women's work clothing at an affordable price. I always find great deals here, but most prices are affordable even without a sale. They usually have good discounts--I got a nice winter dress for $3.75!. read more

Very bad and slow service, they are not transparent, the employees are so rude, they steal your money!!!!! Don't trust them, they will take your money that's it!!!! Don't waste your time here, go to a store that will be worth your money!!!!!! read more

It's fine to shop at this JCP. They have good customer service & its clean & organize.

The store has changed so much..it's cleaner and staff are nicer especially in Sephora. It's conveniently located. No disappointments here...customer service is at it's best! I recommend everyone stop bye read more

This review is for the furniture department. We ordered an iSerta mattress for our guest bedroom on Black Friday and asked the sales associate if it could be delivered on December 9, which was a Saturday. They said sure. When the delivery company called us to schedule a delivery appointment, they said they didn't deliver on Saturday. I was annoyed and had to schedule the delivery for December 26 since I was off from work that day. They came with a mattress full of dirty stains on the sides. The delivery guy tried to call JCPenney customer service and was put on hold for like half an hour until he could reach someone. This person was unable to pull up my order and told me to contact the store. So I had to call the store and was told that I should contact customer service. They didn't apologize for the inconvenience I had at all and just tried to shift their responsibility onto online customer service. They also tried to defend themselves and added that the delivery company didn't deliver on Saturday due to the holidays although the delivery company said they didn't deliver on Saturday in general. After putting me on hold for 15 mins, they said online customer service would call me back. Of course they never did. So I had to call them again and was put on hold for an hour. Their telephone line didn't work always. There was so much static and sometimes I couldn't dial through. Finally reached someone who placed a replacement order. Then I called the store manager and was put in touch with the department manager to complain that I wouldn't be able to take off another day just because they wouldn't deliver on Saturday. This woman didn't offer any apologies, just said "there's nothing we can do about that" and told me to request a Saturday delivery. When the delivery company called me this time to schedule, they also said they didnt deliver in our area on Saturday although we live right in the middle of Washington DC near the National Mall. However, I was able to request a Saturday delivery and luckily they approved it this time. The second mattress arrived with a small stain. Since it was not very significant, we decided to keep it instead of going through the hassle of returning it but we told ourselves to never shop at JCPenney again! It took 1.5 months to finally receive a mattress with a small stain on it. Worst customer service ever! Macy's was much much better! read more

I've shopped at this store for over twenty years and have never been dissatisfied. As you know, Penney's as a company has been struggling over the last couple of years but the management of this store has kept the store in great shape with staff that is very knowledgeable and helpful. Great value for your dollar. Highly recommend this store. read more

Love their deals and selections. Decent customer service depending on who you talk to. Like how it's attached to the mall. Clean.

Horrible. I was purchasing two pairs of shoes this afternoon when there was only one register with a nice elderly white lady. She called for another sales rep to help her since the line was growing. Nana or Nada whatever her name was came and she was with a customer and she cut all of us in line to help whoever she was with before. She called me up so I went and she was NASTY. I told her I had a coupon and she told me I needed a barcode. My mother didn't know how to find it so we asked her and she was rude. She repeated her one line "I need a barcode!!" I can't find it if you don't help me?! Anyways, I found it and she went to answer the phone then walked away..She came back, scanned my barcode, and put the receipt on the table so I could go on my way. What horrible service! I've been coming here since a child and I have NEVER experienced Springfield Mall at this all time low. The African sales women with glasses should go back to training or start looking for another job without human interaction! read more

BEWARE of furniture sales requiring delivery. Our purchase was only a bed frame and I chose Penney because the price included free delivery and set-up. The process was a debacle and took FOREVER. We bought it 27 May, and the nice clerk said it would be delivered in a few days after a call from the delivery service. Nooooo. The item didn't even reach the delivery service until 8 June - plus, the delivery service is in NJ, and only comes to Washington X2/week. One time they said they were coming on a Saturday and never turned up - so we wasted a summer weekend day sitting at home! After ten (count 'em!) calls to both Penney customer service and the delivery service (who would never call me back), the bed was delivered on 16 June, and six hours late....one day before I needed it for guests arriving. Never again. I am also making a formal complaint to JC PEnney and the Springfield manager. read more

@JCP Photo for an appointment which I received a phone call confirming the appointment. When I showed up there was no appointment and I wasn't seen for close to an hour as the only person waiting! Unacceptable. I suggest going elsewhere for photos! read more

I visited this JCP today and was so frustrated I left without purchasing anything. The women's plus department was in total disarray! There were display shelves where the clothes were simply thrown there, tops shorts and other items all thrown on top of each other. The dress department resembled a flea market. No order at all, all sizes and types were simply jammed on racks. The fitting room in that department was closed and customers were sent across the store to another fitting room. I tried to locate a JCP sales associate on the floor but there were none to be found. On my way out I noticed that the misses and juniors departments were extremely neat and orderly. Could it be because they are closest to the mall entrance? I would hate to think JCP cares less for it's plus size customers but it certainly appeared that way. I tried to call to lodge this complaint but was not able to reach anyone, phone just kept ringing and ringing. read more

Beware of the furniture department! Also, if you need customer support, they just run you round and round. They will promise a date of delivery that is probably not accurate. We were told on 12/4 if we ordered we should see it before Christmas. Now after 3 hours on various call centers, on hold, being hung up on, we were told that it's a minimum of 4 weeks, and on behalf of the Springfield furniture center, they apologize. We tried calling the local Springfield location, and it just rings, and you end up back at the main branch I guess, and they send you back. It's impossible to get a live person. After 6 attempts we tried to call the main line, which then hung up on us again. I recommend sitting on the couches and then finding a place online like Amazon or overstock to order from. read more

I agree with Jennifer... The restroom was messy (pee on the floor...) no one is available for help.... cashier is gross....

We did our family portraits in November. Mechelle did an excellent job. She was very patient with our family (it was quite large) and all of our prints came back quickly and looked great. We have used this potrait studio many times over the last 13 years and I have always been pleased with the pictures and the associates who work that department. read more

No customer service. My husband bought a watch for me here. I took it back on a Saturday to have it sized. I was told they only do that on weekdays. Brought it back on a weekday, told I need the receipt and they would send it out for sizing. HUH? I guess I interrupted the "staff's" chit-chat. No one seems to do anything there. read more

I purchased a Groupon for Portraits and I've been trying to call to make an appointment from 10:00 a.m. to 3:00 p.m. and there is no answer. Not good for the great Groupon reputation. How else can one make an appointment? read more

My experience in the fine jewelry section was terrible. The sales clerk seem totally uninterested in helping us and I returned to the counter three times. My husband was so unset that he left, but i was determined that I was going to get the help I needed. I came to buy a watch. I always buy my watches here. Since this was the first time that my experience was poor I did not let that cloud my judgement about the rest of the store. My experience in the women's department was excellent!. I recommend shopping at JCP. I always end up buying something. And i am going back to buy the watch on sale, but I hope the same salesman is not there. read more

I used to take my kids to the Portrait Studio here. Three months ago when we took our three month old there for a 10:30 appointment, it was after 11:15 before we were called and the photographer spent less than ten minutes with us and that included trying to sell us pictures. This time, our appointment was at 11am, the first appointment of the morning and we arrived on time (right at 11am when the store opened) with our now six month old daughter who was well fed, well napped and ready to go. Instead they took a family of five (no small children) that arrived AFTER us. The logic is completely lost on me as to why you would make a family with a six month old and a two and a half year old wait more than 30 minutes over a family with older children that CAN wait. We ended up canceling the appointment because with small children the window is only open for so long. There was no apology. If this JC Penney closes, I would say "Good Riddance!" read more

I waited until last minute to get my hair appointment for an event. I went to the JCPenney salon and I will never go back. My stylist was 30 minutes late getting to me and when she did she kept getting my ears with her finger nails. She did not get my hair anywhere close to where I wanted it. I even brought in a picture and showed her so its not like it was a lack of communication. When she asked if I like it I said that I liked the back and as I was going to tell her that the front needed fixing she called her next customer back (or should I say yelled for her) took my gown off and I guess that was that. She seemed very over booked and for the price I was paying I was wanting some say in how my hair looked. The person at the counter didn't even ask me if I was happy with the updue like most salons do. Took me an hour to fix it (I don't even know if fix is the right word but its closer to what I wanted) when I got home and I found a good handful of bobbi pins just sitting in my hair not holding anything. I felt very uncomfortable and have no plans on going back to this salon. I might just wait until we go back to my home town for vacations to get my hair done after this experience. read more