Fast and efficient. He handled the problem over the phone. Amazing. Thanks, Felix…read more Fast and efficient. He handled the problem over the phone. Amazing. Thanks, Felix

I have been a customer for several years....monthly retainer WORTH EVERY CENT!! They have come to…read moremy house to fix my desktop computer. They have done remote periodic reviews to make sure no "dangers lurk" The BEST was fixing my Samsung phone in the last few days. I tried to download a new app on Friday (10/9) and got myself in quite the mess! Brian first walked me through some basic data gathering. Then he suggested I go into the Tech 2U near Arden Arcade (Howe Ave). Sean took the phone and said about 2 days for diagnosis. Amazing, Michael called Sat afternoon and said it had been "cleaned" of all dangers. I did basic review and agreed! Thanks guys - high anxiety reduced!!

MNM Computers have been my go to for at least six years now. Maybe more, my old brains memory is…read morenot what it used to be. Computers, iPhones, notebooks, and the annoying little basic notebook computers my daughter was required to have for her private high school and now College classes... This place almost always has repairs done in one day, many times in just a few hours, and at least once while I waited. Wow!! Always a reasonable price, and not once has a repair failed. I highly recommend. I hope they can grow into more locations and wish them all the success possible. So few businesses like this any more. Give them a shot!

FALSE ADVERTISING AND BROKE MY PC CASE!…read more Website specifically says "FREE DIAGNOSTICS" and "no fix no fee". Yet AFTER I dropped my PC off the owner tried to claim I owed $60 after he gave me a receipt that said total $0. No shame. He even told me over yelp "bring it in for free diagnostics". Not only that, he broke my PC case because he couldn't figure out he had to press a latch to open it and probably just ripped it out and tried to hide it with screws and didn't tell me. And now it doesn't stay closed anymore. And also he took out my GPU and didn't bother screwing it back in place when he was done, just left it dangling in there. Stay away from these clowns.

I see this location is still getting trashed online (check my previous review), which is a bummer…read more That said, I do sympathize with the valid complaint about not being able to reach an in-store associate by phone. I ran into that same issue several years ago. Not to throw shade at the naysayers but I had yet another great experience at this location, thanks to Ryan W.! I walked in looking to upgrade my phone and left with exactly what I wanted, and a great deal to boot. Ryan was incredibly helpful and wonderful to work with. I especially appreciated him checking in on me as I wandered around semi-aimlessly. I hope they treat you well there, Ryan, because you're a shiny lil' diamond in a sea of sketchy service and thangs. Keep being you!

A couple weeks ago, I went to this Best Buy with my daughter to look for an SD card for her digital…read morecamera. We waited quite a while for someone to help us, and when an employee finally came over, he had a very poor attitude from the start. His customer service skills were honestly disappointing. We were told he was the only person "knowledgeable" in the camera department, but instead of being helpful, he spoke to my daughter in a rude and impatient manner while she was simply asking for advice. That is the whole reason we asked for assistance in the first place. I was very disappointed with how we were treated. A little kindness and patience go a long way, especially when helping customers who are trying to learn. I would have liked to speak with a manager about his behavior. We will not be returning to this store.

While traveling, my older laptop ran into an issue booting up. I know a little about the issue from…read moregoogling and what not but didn't have the right components to fix it while on the road. I contacted VeresTechband they responded promptly and often to all my questions and worked with me on possible solutions with what fit my timeline. Well worth checking out if you have any computer issues that you are unsure about. Very communicative and explains issues and possible solutions.

Hanul quickly responded and quoted a price for the service we needed. Set up an appointment for…read morenext day, fit perfectly for the time and speed. Promptly arrived on time and started working. Unfortunately the cable modem was having issues but he still proceed to tech the issue. The equipment I got wasn't working properly so I bought a new one. He came back another day early and serviced the call. After a bit, got the modem up and running and we are good to go. Absolutely patient and understanding. Knows his stuff and willing to work with you. Do not hesitate to use his services. Thank you for everything.

A very good, clean, and spacious store with a wide selection of products, though prices are…read morehigh--which reflects the high quality. High-quality service; there are many specialists who are always ready to help.

I am extremely disappointed with my recent experience at the Apple Store…read more I brought my iPhone in because I was experiencing ongoing camera issues, including poor image quality and blurry photos. I was told to leave my phone at the store for approximately two hours so the technicians could inspect and repair the issue. After returning to pick up my phone, I discovered that the camera is still experiencing the exact same problems. I then contacted Apple Support, and the representative reviewed my repair history and confirmed that no repair or corrective action appears to have been completed during my visit. This leaves me asking: What was my phone doing at the Apple Store for two hours if nothing was actually done to address the issue? I feel like I was misled about the service that was performed. I took time out of my day, was without my phone for two hours, and left believing the issue had been addressed when it clearly was not.

Always the best!!! Erik has helped me with a number of technology issues around my home. From…read morehelping me set up a smart home system to navigating the new Microsoft Outlook, he has been absolutely indispensable in keeping my systems up, running and completely hassle free!l Additionally, his pricing is competitive and an excellent value for the detailed services that he provides! Erik, thank you! I cannot appreciate you enough!!

We've used Eric for our personal and business computers for several years and he's amazing! He's…read moredone complete setup of computers and printers and repair work for us when needed. He responds quickly when we've had any problems, and has always been able to get us up and running quickly.

Doesn't get any better or easier than this to have your computer repaired…read more Jim was great to work with from initial phone call to picking up repaired computer. Communicated with me when he committed to and finished the job when he promised. Thanks Jim, great experience. I enjoyed talking with you. I will recommend you and your shop at any opportunity.

I forgot to post a review, but the experience was superb. My desktop was serviced quickly and…read moreworked immediately. It's been almost 2 months and no PC problems, all working good. :)

Needed Fax service [Roseville CA]…read more I needed to use a fax service and I don't have access to a fax machine from my work since I am currently on leave of absence and I didn't own one at home. I called around our local postal stores and home office supply stores. Office Depot seemed to be the most reasonably priced. I had 3 pages to fax and an employee helped me through the process. He was very nice and patient. Rate was reasonable. First page was free and $2 thereafter. Other employees in the store I came in contact with were also nice and greeted me. The Fax machines were in the same area as the TSA Precheck enrollment/renewal service. Overall satisfied with the experience. It's very rare I visit an office supply store. It was my first time at this location. Review #4035

This review is for Randy alone Randy....you are AMAZING!!!…read more11/10 customer service. Extremely polite, very professional, patient, and kind. I will come back to this location just to talk to him. Thank you for putting some light into my day today. Don't stop being you Randy, you da man!

I had a home network wifi problem and shopped around for different solutions, but with little luck…read more Fortunately I found 31 IT and they saved the day! I had incorrectly configured my Xfinity gateway and a network switch along with two existing eero WAP units. My misconfigured system was causing internet conflicts, weak speeds, and dropping my signals. Theodore came out the next day and quickly and efficiently did some troubleshooting. In addition to fixing my home network and installing another eero, he cleaned up the mess of cables in my comms box. His pricing was very reasonable. I highly recommend 31 IT! 6 stars!

Had a security camera fail in my house. Alexei came the next day and fixed the problem, as well as…read moreother troubleshooting that I needed in my house. He was very knowledgeable, courteous and patient to help me with my situation. Very fair and price as well. I will definitely work with him every time. I strongly recommend this company.

Had the tip of the charger break off in the charging port on my laptop and couldn't get it out…read more Took it to the Geek Squad at Best Buy and they told me they couldn't get it out and it would be $250-$300 to fix and they would have to outsource. Mostly they pushed me to buy a new computer. Took the computer to Jason at Patriot Computer Solutions and he just said "give me a day, $90 for the service and a new charger if I can do it, free if I can't fix it". A couple days later and it was fixed for $90. My wife is thrilled as she loves this laptop. Thank you Jason!! I highly recommend Patriot Computer Solutions for any of your computer needs.

I'm a small business supporter and advocate, but this one doesn't get my endorsement…read more No sign-in sheet, release or receipt, basically no record of leaving my laptop at the shop. Says he'll call later that afternoon. The next day, I had to call HIM. He tells me it needs a new motherboard (exactly what I told him when I dropped it off) and he can't have it done for another 2 weeks. Long story short, I paid $90 for someone to tell me what I already knew. No receipt, no diagnostic report, no formal recommendation, nothing. Just a text confirming the charge... Find somewhere else.