Avoid this place! Loose stitching, could NOT sew in a straight line, then created her own design to…read morethe garment that I did not ask nor want!

This is a viable alterations options. As a point of view, I am someone who has nearly all their…read moreclothes tailored or altered for different reasons, regularly. I am very familiar with the Columbia alterations and cleaning community because I take a lot of pride in my clothing fit and maintenance. Some thoughts below. Pros: - low to no wait to get service -multiple dressing rooms so you can try things on as they are helping others - they do offer excellent work - timelines provided are accurate - couple is courteous, helpful, and thorough in their recommendations. Always happy to support a family business. - large parking lot so never any issues getting in I only have one con but it is it important. They are the most expensive place I have tried in the area, that includes alteration shops by the lake and in forest acres. I would say they are $1-$5 higher on every single service than anyone else in the area. If the location and the speed of turn around is more important that you might be okay with it, but for me, I would only use them as a last resort. The work is good but not worth the extra ticket costs, for me, when others off the exact same level of service.

I don't think I have ever written a review in my life, but for Mrs. Gail I will start! I cannot say…read moreenough about her professionalism, punctuality, and talent. Thanks to her I have my dream dress for my wedding! Thank you Mrs. Gail, absolutely beautiful dress!

I called on Monday to see if I could have my sons suit altered for prom. She fit me in. I let her…read moreknow that I had to get my son and his suit after work and then come. Mrs. Hopkins was willing to work with my schedule but I came on in because his prom is Saturday. We walked in and we felt like home. She greeted us, and started right to work. She wanted to give my son what he wanted and warned us her limits because of how the pants are made. I loved this because she is the expert. When we left, we were told that it would be ready on tomorrow (Friday) but she called me on Tuesday to let me know it was ready. We will come today because he had to work. I'm excited to see his suit and how it fits and all. More to come once we pick it up... Update: I added his photos of his suit! She did an amazing job with it! He was excited and felt good...and looked darn good too!

Kimmy did a great job altering my mother of the bride dress. It was a jacquard material dress. She…read morehad it done on time, and it fit perfectly. She also fixed my daughter's bouquet holder made from my 30 year old wedding dress. Her shop is clean, neat and her expertise was greatly appreciated.

So disappointed. I cried more than once in the process of getting my wedding dress altered. 1. She…read morefailed to call as promised on the day before I was to come in for my fitting to let me know what time so I didn't get in until the next week. 2. She got confused because she didn't make any notes to leave on my dress and just before I came in for my first fitting she told me she had finished the job. WHAT?! How? I wondered if she had confused me with another customer. She hadn't. She had sewn my dress. So scary. She tried to blame-shift on several occasions as if these things were somehow my fault. 3. Thankfully she hadn't ruined my dress. After she fitted me and did further alterations, I tried it on and she realized she hadn't actually hemmed the dress. Good grief. 4. When it was supposedly done and I got it home and tried it on, I realized she hadn't taken the hips up at all -- they were puffing out. She had only done the bodice and the hem. She charged extra for that when I took it back! This experience was a nightmare. Her work cost $340 with no discounts for bringing me to tears twice or the hassles resulting for her numerous oversights. The sewing itself was very good but save yourself some heartache if you can and go elsewhere.

I dropped 3 pairs of dress pants off on a Wednesday and they were ready in 3 days. Great job.read more

Chung has been doing my alterations for the past three years. She is reasonably priced and does…read moregood work.

I am writing to express my profound disappointment regarding my final experience at Jackie's today…read more For 20 years, I have been a loyal customer, bringing items in for tailoring and referring countless friends to your business. I dropped off three items for tailoring one week ago and paid for the services in advance. I was instructed to return today to pick them up. Upon arrival, the associate presented my items and informed me that I owed an additional $35 because she had forgotten to include one of the necessary services for a dress on my original ticket. She then stated that I would not be allowed to take my clothes until this additional charge was paid. The $35 charge increased the total cost for this single, casual dress to $85. Given that this was the staff's error, I believe the business should have absorbed this cost, especially since I had already paid $50 for the tailoring--a price point that already made me question if the inexpensive dress was worth the investment. Furthermore, my phone number was clearly on the ticket, yet no one contacted me to approve the price increase or ask if I wished to proceed with the work at the new rate. As a result of this experience, which was caused by the new management's oversight and poor customer service, this was my last visit to Jackie's.

I have had alteration orders done on several occasions in the last few months. I have been…read moreextremely satisfied with the work, timeliness, and fair charges!

If I could give zero stars I would. I aks multiple times about the cost of the alterations ( just a…read morehem) and never got an answe. She always said it just depends on how much I have to take off. Let's just say she doesn't know turned into $340 dollars for a bridesmaid's dress.

Completely tailored my cheap suit, on a very short timeframe, and the results were great. They were…read morevery busy and stayed late to make sure I had the suit ready for my event.

So grateful for the wonderful help from His and Her's Tailoring. Amazing results. They tailored my…read morewedding dress and it was AMAZING!

They drastically altered a dress on very short notice and did a beautiful job. I'm already lining…read moreup several pairs of pants and some blouses that also need alterations -- this time with notice. Their work is professional, and the prices are very reasonable.

Tammy is amazing! I called her because I needed some work done quickly. I brought my items to her,…read moreand she was able to turn them around in no time. She was very friendly, and her customer service was fantastic. I'll be going to her for all my alterations from now on.

Tammy is the BEST! She is meticulous with her alterations and always delivers when she says she…read morewill. She was very friendly and professional. I have used her multiple times for alterations, including my wedding dress!

WARNING: DO NOT USE - DEMEANOR AND ATTITUDE IS HORRIBLE! I…read moretook my men's vest there to be taken-in on both sides. I walked-in and said hello. She was standing behind the counter hiding between two flower pots positioned on the counter looking at me as if I didn't belong there. She never said hello or acknowledged me. After I noticed her, I told her I had some items for alterations, then she asked "What You Want?" I showed her the vest I needed tailored, and she immediately told me she couldn't do it! I asked why, and she said because they had zippers and a lining, then she added she didn't want to do it! Her demeanor and attitude is absolutely horrible! This was my first time going there and my last! The place is extremely small and cluttered, as if it was a place where you go to buy second hand items off the street, rather than a professional tailoring shop. Needless to say, I took my items to another tailor shop and had absolutely no problems. People and places like this should not be in business that serves the general public by any means!

When I picked up my item one side was shorter than the other. Pure attitude as if I'm at fault…read more Finally she said she'd fix. When I picked up again the middle was still short and she had only fixed the ends so they match! Also there is a "V" shape scissor cut in the middle of my item! I paid $48 for alterations and only $45 for the actual item. Totally ruined! I will never use this lady again Grumpy Rude Negligent with your item.