If I could give these people zero stars I would. These people are greedy and they do not understand how to conduct business professionally nor do they understand how to establish and maintain a trusting and long-lasting relationship with customers. Their only concern is with making a dollar.
My soon-to-be mother-in-law took her chiffon evening gown to Jackie's for alterations for our upcoming wedding. She ordered the dress online and paid $285 for it. She needed the bottom hemmed and an inside and outside hem. She also needed it to be let out on the sides. She asked them if they would be able to do all of this and they said they might be able to do it and she wrote "may be able to" at the top of the receipt. This was a bad business practice from the beginning. Either you can or cannot do an alteration. There should be no gray area in this type of business where customer satisfaction is the key to your business' success. My mother-in-law left the dress with them, came back to pick it up, and of course the work was poorly executed. The dress' fabric had been chopped off the back to allow for the extra fabric on each side. The back closure was bunched up near the button and could no longer be fastened. The bottom hem was still not properly done; it was still too long and poorly stitched. My mother in law expressed her dissatisfaction with the dress and the manager took off ONLY $5 of the $155 due for the alterations. And last but not least, the dress smelled like mildew and moth balls. Apparently there is mold or water damage in the single-wide trailer that this business operates out of. When you walk in you are hit with this horrible stench of mildew and moth balls. It appears that they are trying to use mothballs to cover up the odor. My mother-in-law was so upset about this ordeal that I went back with her the next day to discuss what could be done to fix the dress, or to get a refund for the alterations. The manager immediately became loud and defensive with us. She was very rude, speaks horrible English, and kept repeating that because she wrote she "may be able to do it" on the receipt that it prevents her from giving a refund. After no compromise could be reached, I asked could she at least have the dress dry cleaned to try to get rid of the smell so that we could take it somewhere else to be fixed. They still refused. Things became so ugly that we called the police. The officer advised us to take them to small claims court.
I had no idea that my mother-in-law was going to take her dress to this place if I had known in advance I would've begged her to go somewhere else because I also had a previously bad experience with this place when I was in college. My $75 RL jeans were hemmed too short and the waist in the back was so improperly taken in to the point where the seams were running together and no longer looked like its original design.
Please do not take your items to this place unless you want shoddy work,to waste your hard-earned money, receive horrible customer service, and for your clothes to smell like mildew.
We ended up going to Nick's Tailoring downtown on Lady St. He was able to fix the dress to our satisfaction AND he got the smell out. Nick is a true professional and he will do the job properly. He was a truly a blessing to us after going through such a stressful ordeal with Jackie's. read more
