I worked with Dan on purchasing a used GMC AT4. I have never purchased from a dealer and have heard horror stories about hidden fees and unethical sales tactics. I felt the dealership was up front and honest. They layed out my options, weren't pushy, and we agreed on terms before I made the 3 hour drive. They were a pleasure to work with. read more

I HAVE FINALLY FOUND A CAR DEALERSHIP THAT HAS MASTERED THE ART OF INCOMPETENCE, IGNORANCE AND RUDENESS ALL IN ONE EVENT!!! On 09/19/26, I found a 2024 Ford F150 on the internet at James Ford in Half Moon Bay, CA. I phoned James Ford and spoke with "Doc". Doc was great an up front everything. Doc told it was pretty much flawless, I was greeted by "Doc: who was even friendlier in person. Doc explained the options and features in detail. Doc also mentioned that every vehicle James Ford has on their lot has a Perma-Plate applied. I took the F150 for a test drive and decided to purchase the truck. The window sticker was $50,995.00. I stated I would be registering the truck at my home in Oregon, thus no California tax. They told me about the CA DMV requirements, I talked briefly with a male finance manager about the price of the F150 who gave me an "OTD price of $66,000.00." I asked him how a posted price of $50,995.00 could possibly turn into a $66,000.00 price? He told me because of the California sales tax and licensing, the $2,600.00 for the already applied Perma-Plate protection, and the Ford extended warranty of $4800.00....WHAT??? I told him Oregon registration..no California sales tax. No discussion of an extended warranty, and I was not interested in the Perma-Plate. He told me the Perma-Plate is a dealer added and the new price would be $53,600.00. I told him the Perma-Plate was worth no more than $1,000. 00. We agreed to a $52,000.00 OTD price. I wrote them a personal check for the full amount. I next met with Nicole who was in charge of the DMV and dealership paperwork. She told me I needed a legitimate, licensed vehicle transport company for my truck. I told her I understood. She told me the sooner the better. On 09/21/26 Nicole phoned me about transport companies she had put the shipping bid out to, but no takers. On 09/23/26 I received a phone call from Sean who identified himself as the James Ford manager. He talked to me about the truck transportation and told him I needed the title in my hand prior. Sean asked me if I owed him a cashier's check for the truck. I told Sean I had written a personal check and the check showed the entire amount had been withdrawn from my checking account. Sean made a comment about me having my truck transported by a legitimate transport company, "and not my uncle". This was very rude and took it as a challenge to my integrity. On 09/25/26 I received a phone call from Nicole about the funds for the truck. I told Nicole the funds were removed from my bank account on 09/23/26. Nicole told me the funds did not show up in the James Ford bank account and could I look into that issue. Nicole asked for proof from my bank funds had been sent. I was only able to show her an endorsed and cashed check. I reiterated that I could not arrange for transport to Oregon unless I had the truck title in my hand. Nicole assured me title would be sent to overnight. A short while later, I received a phone call from Sean telling me my funds digitally cleared their bank. I told Sean I needed my truck title before I could finalize my truck's transport to Oregon. Sean assured my he would have the title "sent via overnight delivery". Sean once again stated my truck had to be picked up by a ICC/ DOT registered company that could proved a "bill of lading", "and not my uncle in a pick-up truck pulling a trailer." I found Sean's attitude about my integrity for the transport to be belittling, condescending, and totally rude to someone who paid cash for a truck at his dealership!!! In my opine, Sean was eluding that I was a criminal!! In the evening, I received an email from UPS. The email stated my title would arrive Monday night, 09/28/29 by 9:00PM! I checked the tracking number and the package was dropped off in South San Francisco but was in Louisville Kentucky at12:00 PM! NO OTHER OVERNIGHT SERVICE AVAILABLE like USPS, FedEx? I have to be present at the Oregon delivery and depending it may be without a title, thus causing me a 2nd trip doubling my cost! 09/28/26 update! I found a shipper to transport my truck out of James Ford today. However, the title to my fully paid truck has yet to arrive at my house! So I am not able to use this shipper and the next shipper who may not be available for the next few days wants an additional $250! AVOID JAMES FORD!! read more

Shoutout to James Ford in Half Moon Bay for a great local shopping experience! I literally hate car shopping, and I have only extremely positive things to say about my dealings with Dan Harman and the team at James Ford. The purchase experience exceeded expectations and supported a local dealership. Being my kids' personal Uber isn't so bad anymore read more

James Ford Inc - 2024 Wildtrack Ford Bronco - Auto Repair Near Me - Half Moon Bay, California

Hi Dan, I hope you enjoyed your time off with family! I wanted to send a big thank you to you, Joe, Dennis and Nicole for making buying a new car so enjoyable and not stressful at all. You have been so great with communication and so nice, not wanting me to miss out on a great deal even tho you were going out of town. Hope to see you when I come for service, I owe you a big hug. Please share this thank you with the team and tell them how happy I am Have a great day! Sincerely Liz R. read more

These people suck, my car has warranty on it and they "claimed" I passed it when I didn't. Charged me over $600 and then had my brother call and they tried to say some lie. Still in process of getting my money back. The guy I spoke to was Wally and he was so unprofessional and treated me different because I'm a lady, once he talked to my brother it was a whole different demeanor. Someone should really re train Wally or just let him go. Prime example of taking peoples money. Horrible. Don't come here PS if I could not add a star I would. read more

Don't ever, ever go here for non-warranty work. I brought in my truck with very slow moving wiper blades. Most likely bound up linkage, which is common, but possibly the wiper motor itself. After agreeing to a $285 diagnostic charge, after a few hours they come tell me they need to replace the linkage AND the motor. The cost? $1,400. I asked "how do you know it's both the motor and the linkage that need to be replaced?" The service advisor had no idea, so he called in the tech. I then asked the tech if he tested the motor, or how he knew it was both parts. He says he just does both. Well, it's not his money so what does he care I guess. So what did I get for my diagnostic fee if they didn't even diagnose which part specifically was wrong? They hooked up the scanner (I struggle to think of what code would matter here but whatever) and then, get this, turned on the wipers and verified they were slow. Then hit me with $1,400. Meanwhile, while waiting for them to do this diagnostic, which they did out in the parking lot, I overhear someone from sales and an admin talking. I don't think they noticed I was sitting there. The topic of conversation was about a truck "he" had been leaving on the site just to lure people in and then sell them something else. Cool, cool, not shady at all. Anyways, I ordered the linkage for $129 shipped and replaced it in my driveway in 45min. 4 bolts and 1 nut, that's it. All fixed. read more

The Service Department was excellent when I took my truck in for servicing. The pick-up and delivery service can't be beat.

Experience at James Ford was an A+ Dan (sales) and Nicole (financing) were both professional, courteous and timely. They literally had us in and out of there with our new vehicle in just over an hour (some pre-planning was utilized) once the price was agreed upon. That's fast - and much appreciated. Thanks again for an enjoyable, stress free transaction. read more

James Ford Inc - Auto Repair Near Me - Half Moon Bay, California

they will give you one price then when they give you the paper work its not the same. they say things like the bank did it or your trading is not worth what we though but the best line is that is a standard fee that every one has to pay. But what i really liked was the pricing. you can look at the same veh at other dealers and see little mark ups. I have no idea how they are still in business when it takes then three or four try to fix anything if you need anything but a oil change i would go some where else. thankfully they have not found a way to mess them up. I took the offer they gave me to a different dealer and they made me a better one so yes I am still driving a ford different from a different dealer. read more

I question the Service Department's ethics. I took my F-150 in for an oil change and to diagnose the cause of a check engine light that was on. They charged me about $285 to interpret the error. They then told me that I had to replace my entire fuel system, including the fuel rails (which almost never need replacement), and told me verbally it would cost over $4000. I took the truck to a local trusted mechanic and got the issue fixed for about $255. This is the kind of situation that makes people think car dealers are horrible. I've been a customer of James Ford for almost 30 years, and have bought many cars from them. I'm saddened by what appears to be a negative shift in culture. read more

Unscrupulous. Ordered a Mach E after a test drive in June 2021 and walked in to check on it in Dec 2021 after Ford notified it had been shipped. Found out it had been sold to another customer the past weekend who was willing to pay $7500 mark up. Was not even called when it arrived! Salesperson claimed that we cancelled because my wife bought a Tesla instead. I do not yet have a wife, and we did not buy a Tesla. read more

James Ford Inc - Auto Repair Near Me - Half Moon Bay, California

This Ford dealership is an incredible find ! You're very much customer oriented the dealership has great customer service great product inventory ! Huge selection on new and used cars ! If you want to buy a car fast and easy this is the place to go worth the drive read more

I can't possibly convey how unprofessional, unresponsive, unhelpful, and down right mean the salespeople at James Ford are. Back in March, I worked with "Peter" to order a new Mustang Mach-E. I found out two weeks later by email from Ford that he placed the order incorrectly - eventually I chased him down by phone and he allegedly "fixed" the problem. Everything looked good - we waited 5 months, patiently tracking our Mach-E online as it was built and shipped. We even had a VIN number assigned! Finally, last Saturday, Ford notified me that the car had been delivered. I tried all weekend to call James Ford to find out when I could pick it up. Got the cold shoulder - no one could tell me anything. Finally, today I get an email from "Dee" saying he sold my car to someone else last Thursday! There's nothing they can do, but hey, they offered to order me another one for Full Price! It will only take another 5 months to arrive... I'm sure they sold my car for a $4000 mark up to pocket some quick commission. You know the worst part? No one even apologized. The people at James Ford are shady and incompetent - DO NOT do business with them! And please, if you are driving my Blue Mach-E Premium, please consider returning it? If Ford doesn't fix this, they are losing a customer for life. read more

Peter is really nice and professional. If I ever want to buy a Ford, definitely he will be my dealer read more

I had an appointment with James Ford to check out an F150. Sales woman Kelly was very responsive and helpful and had the vehicle waiting for me when I showed up. Turns out the vehicle was not what I wanted but the sales staff was very understanding and helpful. They refunded my deposit within a day. All in all a very good experience. read more

This is not a reputable dealership. They have shafted me both in the service department and in the new car sales department. The sad part is that I specifically went to them because I wanted to support local coastal businesses, but James Ford is not looking out for the best interests of the customer at all, instead they see us as marks to be taken advantage of. I took my car in for service and they charged me for 8 hours of road testing but the odometer was the same as when I took it in. I ordered the new Bronco from them in July 2020 and the sales manager was extremely unprofessional. He didn't know much about the program or feel like it was his job to learn. So much whining about why this was a hassle for him. After over a year of waiting, they tried to lock me into buying from them by converting my reservation to an order without ever telling me the final price of the vehicle or telling me what they were doing. Not until Ford Corporate sent me an automated email did I know what was going on. After many phone calls tracking down this sales guy, he said they would tell me the price after it comes in and explained that he has to charge a markup over MSRP (on an ordered vehicle!) because his sales team needs to be supported. I cancelled completely with them (which is probably what they wanted so they can steal the reservation and jack up the price even more when it comes in) and have ordered elsewhere. I should have taken the hint with the service department but now I'm still waiting for my Bronco after 2 1/2 years because of their super shady, greedy sales practices. Just terrible. Shame on them. read more

A Huge Thank You to Gerald Watson & The Staff @ James Ford of Half Moon Bay, for making My Dream come true. I purchased a 2018 Ford Shelby GT 350 today October 9th 2018. I traded in my 2006 GT Mustang & finally was able to get The Shelby I always wanted. I went to another dealership on Sunday Night wanting the same car, but was going back in forth with Sales & Managers for hours. Finally hours later I receive a text saying they can do the deal I wanted & to come back on Monday. About an hour later I received another text saying sorry we just sold the GT 350. After about 30 mins of doing research online I was able to locate one at James Ford in Half Moon Bay. The Rest Is History! Thank You Again Gerald & The James Ford Staff read more

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Wally Aguilar at James ford is fantastic. Diagnosed the problem with my 2005 Mustang, ordered parts, fixed the problem! Great communication throughout the entire service experience. Definitely recommend James Ford service center. I will only use them to service my Mustang even though I have to drive across the bay from San Leandro. Thank you Wally. read more

UPDATE: James Ford DESTROYED our vehicle. There was absolutely nothing wrong with our car before they touched it. However in a matter of a month of them working on it, 2 turbos were destroyed and the engine would not stop leaking oil. We spent over $5k trying to fix their mistakes and ended up having to buy a new car 5 months after our first review. This dealership is unethical, should not be working in vehicles and are criminals. We are looking into our legal options against them now! *** WORST PRICE GOUGING EVER. Charged $2k for a tune up on our 2013 Ford. Performed an inspection and said our water pump needed to be replaced along with the brakes to the tune of $6k. Nope! Multiple shops told us they were padding their estimate thousands of dollars in labor and parts. We will NEVER bring our Fords here again. The service department is unethical, greedy and should be put out of business. Read the other reviews about how abhorrent this Ford dealership is... all t read more

Really unprofessional. I stopped by to inquire about a car at first the gentleman. the sales fleet manager. Made it seem like he was ready to make a deal when I asked for the car keys. He went inside and came back. Then he was speaking another tone. Seems like he didn't wanna sell me a car for whatever reason. Maybe because he thought I was Hispanic, he was trying to speak Spanish to me when I informed him that I'm not Spanish he change the tone. Really wishy-washy. The dealership was completely empty. They had no customers whatsoever now I see why. And to top it off, he was trying to tell me that it will be 9 to 10% finance charge. I think that guy was smoking some marijuana in the back or maybe bumped his head on the way out. If he thought I was gonna sign for some ridiculous deal. I have 800 credit score buddy. read more

I purchased a car from this dealership back in 2019. I decided to trade in the vehicle at a different dealership. I ended up finding out I am able to get a refund for the additional services that that I purchased. I have contacted them multiple time and have sent them documentation letting them know that I no longer have the vehicle and I keep getting the run around from MIKE at James ford and it been over two weeks since I first contacted them. The first week he kept giving me excuses and now this week no follow up, this is ridiculous ! they sure are sweet and helpful when they want to sell you a car but when it come to them returning money to you its a problem. Now am going to have to drive an hour and 30 mins just to go situate this in person! read more

Brought my 2016 mustang in for a free oil change. The word puddle was used to describe the extent of a leak in my car in the estimate notes. Charged 250 for a pressure test. Estimate from this dealer's repair shop for 1700 was given for many new hoses and labor. I got a second opinion and was told absolutely nothing was leaking. They didn't even reset the check engine light after changing my oil. read more

Buyer Beware!! Don't buy a car here. Service department is HORRIBLE! Woman that books the appointments Sarah Delarosa is extremely rude and condescending. She needs to be fired.. We have had problems with Ford the moment we bought the car. The car shut down the minute we drove it off the lot. It's a bran new car!!! Ridiculous!!! They tell u they will give you a ride back to your house when your car is being serviced, that doesn't happen. They tell you to get a Uber. Stick to Toyota with great customer service! This place doesn't even deserve a star! read more

I wont even consider buying a fors unless i can get it from the guys at james ford! Jimmy Brandt is the best salesman i have ever done business with He is very knowledgeable and works with you to find out what it is you really want. I have bought alot of vehicles through them, each time they treat me great, the whole process is painless. If you like fords like i do, this is definately the best dealer to go to. I also buy alot of parts from this location, and they have always been great. If they order something wrong they dont argue with you about it. They fix thier mistake and get you what you need which is a big deal it seems these days. read more

I was considering only 1 star ... I purchased a car in November, paid cash plus trade-in. The DMV portion was screwed up by the dealership and registered incorrectly and no tags were requested... finally got tags for car... but am still waiting on DMV title .. I purchased car late November early December... I doubt we will ever do business there again, nor would we recommend to anyone who asks us. We wanted to keep our money invested in a Coastside business, however, in the future we will go over the hill. It has been 7 months and we still do not have a title to the car... ridiculous...last time I went into the dealership [a month ago] to complain the manager turned on his heel and disappeared from the floor... there are so many other little things that took away from any semblance of attempts at customer satisfaction .... at this point we so regret having done business here AS of June 22, 2018...still no pink slip! read more

I realize it's late in the day when you're calling a Dealer's Auto Parts desk at 6 pm. But you still don't expect to be hung up on multiple times after being transferred to the parts desk. hopefully this is just a one-day occurrence and not an indication have an ongoing problem. read more

In at 7:30 by appointment for Warranty and scheduled maintenance. Told them I was from over the hill Bayside and would wait. No Loaner offered. Came back at 11:00 a.m. and they had not even started on the warranty work. One warranty item had been outstanding for almost a year with a "part ordered" and no follow up by them. They did not have other simple parts or touch up paint. I will go elsewhere for service and never again buy a truck from them. read more

Purchased a 2021 Ford Bronco Sport from Dan and am super happy with the purchase. Throughout the entire process Dan updated me with when he expected the car to arrive and was extremely straightforward with the numbers. He never tried to convince me of purchasing things I may not need and was extremely easy to do business with. Definitely recommend this location over other Ford dealerships in the Bay Area! read more

James Ford Inc - Auto Repair Near Me - Half Moon Bay, California

Bait and switched masters there, can nor sell a car the right way. Called re a car they have, was told the car is perfect and clean. Got there, bald tires, spider webs all over , mold between the seats and bird poop all over the car. Buyer beware!!!!!!! read more

I traveled all the way from San Jose to get a car I couldn't find anywhere else, a 2015 Ford Fusion Hybrid with only 28,300 miles on it for $13,850. The deal was great considering the low mileage and all the other 2015's or 2016's had 48,000-72,000 miles on them. As you can see, the car is immaculate inside and outside. It came with full power and built in Navigation and My Ford Touch in a color other than black! Black was easy to find but not silver!. Gerald Watson was the sales rep and treated me with the utmost of respect and kindness. His professionalism was tested but he came through with 5 stars all the time. Thanks Gerald. I recently came back to the dealership 4 days after the purchase to pick up a new SIM card for the navigation since the car didn't have it when I bought it. They had one come in from a lease car and they put it into the slot but it didn't work. I was upset because of the long trip. However, Mike "Woody" Woods - the parts manager did not want me to go home mad so he went out of his way to look for a solution which Gerald did too. Mike came up with a new SIM card from their Sr Technician-Rich who didn't mind allowing me to have it, (still in original packaging unopened). He would just take the new one they ordered for me that hadn't come in as anticipated. Because of Mike and Rich my trip wasn't wasted and I left a happy camper. I would have to say, all these guys went far and away above the norm trying their utmost to satisfy me. You know the old saying: "Drive a little and save a lot." Well, when it comes to James Ford of Half Moon Bay, it is an understatement. Highly recommended and I had a nice walk on the Ocean Bluff walk afterwards. A hearty thank you to Gerald in sales, Mike in parts and Rich in Service! read more

James Ford Inc - Auto Repair Near Me - Half Moon Bay, California

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I highly recommend James Ford for the service of your car. Sara was very professional and very knowledgeable as well as friendly. I like to ask normally a LOTS of questions. Sara was always very professional and patient with me. She's great!! Thank you, James Ford read more

Loved the whole experience with James Ford. Gerold couldn't help me enough and was so knowledgeable about what I was specifically looking for. He meet all my criteria without a hassle. I would highly recommend James Ford in Half Moon Bay, and be sure to ask for Gerald in Sales!!! LOVE MY NEW FORD!!!! read more

I saw a vehicle on their website and spoke to one of their sales persons. Her name was Kelly asked if it had all the features I was looking for call back a few times to confirm thanks told them I would be in in an hour with a hold of vehicle do they need to pause or something and they said no weed Holdenville vehicle for you. I drove an hour and 15 minutes to get there 10 minutes before I got to the dealership I got a phone call back from kelly saying that someone was buying the buying the truck that I was interested. I could not believe that I had driven that far and they didn't have the common courtesy to say hey we have somebody is coming in if they don't want the deal then will give it to you I'm very disappointed in this dealership, so unprofessional even the manager said while we have people saying they're coming in and then they don't show up well I made a few phone calls, and I even had spoken to the manager telling him to tell kelly that I would be in there again . read more

Day 1 I bought my 2020 Explorer the car broke down, due to a chip malfunction. (Sold me a lemon) tried to get out of lease, wasn't possible. They said was going to take 3 months to get this chip, I got upset and they took one from another explorer and cut a big patch in my carpet and left it like that. First oil change, I call make arraignments with Sarah she tells me the only time they accept service is at 8am so I had to have my wife drop off the car, explained all the issues I had with the car and they said they'd give her a ride home. When she goes to drop of the car, they had no reservation they had no clue on what services were needed. Had to call again and explain. They don't put anything in the computer and did not have a ride for her home. Had to wait hours for Uber. Nightmare! Second service appointment today this morning. I arrive not one person in the entire place wearing a mask. I stand there Tony, Sarah and another guy who works there are talking and completely ignoring me standing there, I say hello I here to drop off my car. They Tony takes my information and tells me the vehicle will be ready after lunch around 12:30pm, as I leave Sarah tells me the vehicle will be ready at 4:30-5pm. I say hahaha Tony said 12:30pm, she said oh well he'll call you then if that's possible. As I'm waking a way I mumble to myself what the F-ck is wrong with this place. 5 mins later Tony calls me screaming at me and tells me to pick up my f-cking car. So I did and then find out through the sales man I can take it to Serremonte Ford. Wow wish I knew that! Made an appointment in the afternoon (Not 8am) and got a text confirmation. Will never buy a Ford again after this experience! Going back to Toyota, we're there take care of there customers, they have a waiting area with a cafe and offer free refreshments while you wait and when the lease is over the Toyota is worth more then you still own, can't say that about Ford. The old proverb stands (Fix Or Repair Daily F.O.R.D) I can't believe with such lack of service and zero computer skills this place is still in business. read more

I was shopping for a pick-up truck and shopped at James Ford. Jimmy Brandt is a good guy. He appears to be genuine and honest. Tito (Sorry, don't know his last name) seems to be OK too. He appears to be a hard-working go-getter. I'm writing this review to ultimately allow shoppers to be informed before shopping there, not steer them away. That's the reason for three (3) stars. I recently purchased a Dodge Ram 2500 Heavy Duty truck with a Cummins inline 6. I shopped at James Ford before the purchase and was very interested in an F250 Super Duty. I was on the cusp of buying the F250 even though both trucks had very similar performance capabilities. The Ram had more convenience and comfort options and it was prepped for a 5th-Wheel (one of my major reasons for buying the bigger, more powerful truck than what I had). When Shopping at the Ram dealership, they offered $1k more for my trade than James Ford and they (the Ram dealership) were willing to go 15% below MSRP to James' 6.25% below MSRP. James Ford found a lender that would go 3.9% out to 72 months. The Ram Dealership found multiple lenders that would go as low as 2.9% at 72 months After figuring out the difference in the amount financed, financing costs over the life of the loan and the ultimate value, the Ford F250 would have cost almost $12k more than a truck that is, frankly, better equipped. All that said, I was still willing to buy the Ford because I liked much about it...so did my wife. And we wanted to stay local because we live in Half Moon Bay. When I went in to negotiate and try and get them to come a little closer to the deal I was offered for the Ram, their sales manager immediately went for a "Hard Sell." His main selling point was that Fords are just better than Rams and that I should be willing to pay that extra price. While I wouldn't have gone that route, I understand the sales tactic. Here is the entire purpose of this review: While going for the hard sell, the sales manager was abrasive and rude. That is what consumers need to know. Understand that if you're OK with that type of behavior, you won't be put off by it. I'm not OK with it and I choose not to give business to anyone who acts like that. So, I think they have nice cars & trucks and I think they have some good people...But they have a least one who's not so nice. read more

Awful attitude and disrespectful. What' the worst is that they told me that I can't have my car maintained because of too many appointments even I scheduled weeks ago. read more

Do not work with JIMMY(James) Brandt!! Car salesman, never a man of his work and the biggest tool/meat head you'll meet. Not a very good experience coming here to shop for a car or parts. Delayed responses from this guy and he mis-placed my car parts I already paid for. Beware of this guy JIMMY(James) Brandt!! read more

I bought a used 2007 Lexus at James Ford a week ago. The car itself is fine (I believe they bought it at auction) and the price was ok, but buyer beware. What I didn't know was the cost to replace the electronic keys that James' did not provide. If I had added the additional cost of the keys, and the lug nut keys, I would have been better off buying one of the other GXs on the market. The sales guy was fine, the finance guy (cash deal) was fine, the setting is a bit tired, but I feel they scammed me on bit on the keys. read more

I recently purchased a used Ford Edge from James Ford. My Salesman was Gerald and he was great. My original intent was to purchase a new Ford Edge and Gerald was very timely in providing me quotes and patient with all my questions. During this process my husband gently pointed out to me that this would be my 5th car in the 7 years that he's known me and i should consider a used vehicle this time. When i switched gears Gerald didn't even blink an eye and put me into an AWESOME used vehicle. If it didn't say 51,000 miles on the odometer i would've sworn it was brand new. Ed the finance guy was also a joy to work with, as was the owner of this operation. Gerald sent thank you notes (the 1st after my first visit to thank me for coming by and the 2nd after we bought the car) and followed up with a phone call to make sure that i was happy with my vehicle. Personal touches that i truly appreciate. . 8 days after i purchased my vehicle I was t-bone at an intersection and the whole driver's side of the car was pretty jacked up. I told Gerald and Ed about my unfortunate accident and they were very helpful in finding me the right body shop (Curly & Red's also in HMB) and Gerald babysat the project (along with my farmers adjuster) and i am convinced that his influence helped me get my car back in a timely manner. BTW, if you are ever going to get t-boned by a car going 30 miles in hour do it in a Ford Edge, I wasn't hurt at all and it was right into the driver side door. The reason I chose James Ford in the first place was when i was shopping online for my car and being contacted by all the salesmen from all the local dealerships, Gerald was the least pushy on the phone and I really liked his vibe. I'm delighted that i made the trek over the hill to purchase my vehicle and highly encourage anyone in the market for a Ford to do the same. Thank you Gerald, Ed, and James Ford! Sincerely, Crash (my new nickname) read more

Worse Dealer ive ever worked with. I should of never brought my brand new truck (F350) here. Simple transmission leak turned into a nightmare when tech failed to reassemble my truck correctly. Denting Transmission pan and Left wiring harness clips broken and loose causing harness to get caught in driveshaft pulling every wiring out of the truck and engine bay. when confronted with issue Service manager Roy Replied "Dont bring that truck here, i will not touch it, Ford will have to make me fix it" Mean while Ford Denies fixing it at another dealer under warranty due to it being tech neglect. 40 Days later Im still out my new truck while making $1100 payments. and i "Dont qualify for a replacement or a buyback (lemon) because its not manufacture error/ Warranty work". read more