Our yukon seat was not folding down and up correctly. Brought it in and got charged $225 to "evaluate and diagnose." They called back later and said the entire seat needed to be fixed for $2500. We declined the absurdity, it was just stuck. They still charged us even though they did not figure it out or solve the problem. Brought it to an upholstery shop and he fixed it in 30 mins, leas than $100. Lazy, inaccurate and still charged a service fee. Never again - avoid the dealer service shops from Putnam. read more

Trusted service. Brought in my Escalade for a major service. Service department provided me a courtesy car. Service manager made sure everything was done right. Service manager was very courteous and made sure everything was done to my satisfaction. read more

We took our GMC in to address a couple of issues They request you commit to pay to diagnose each issue, and do not check the warranty status of the vehicle and stated they will check once committed to the hefty diagnosis fees. Stated we'd need to leave the vehicle for 5 days to perform the diagnosis. If any other shop ran like this, they'd be out of business. Do not bring your vehicle to Putnam GMC--seems shady. read more

If I could give zero stars I would. Frank lemus in service is a liar. He failed to return calls. Told me car would be done on Saturday when they are closed for service. Dispicable customer service. Will never go back. read more

Wonderful experience working with Luis, Alfred, Pierre, and others. Everyone was professional, accommodating, and easy to work with to find the right truck for us. No back and forth and long processes. To the point and make it happen. read more

Putnam GMC - Auto Repair Near Me - Burlingame, California

My sales rep Julian made my first time buying process extremely and smooth. I appreciate the transparency and information he provided. read more

Putnam GMC - Auto Repair Near Me - Burlingame, California

Bought a car from Putnam GMC and it was a great experience. Highly recommend! Thanks to Chris nasrat and Ben garner for helping us get our dream car. read more

Noe Sanchez our sales consultant worked so hard to make sure we got the exact car we wanted. He kept us informed every step of the purchase. He made the buying experience easy and very pleasant! read more

Nimer Massis helped me buy my beautiful 2025 Yukon Danali. He was a pleasure to work with and truly an asset to Putnam GMC. Thank you Nimer! read more

Don't know where to get started honestly, The service team over at Putnam is above and beyond. Mark, Jose and Gian were so kind and understanding and got the job done fast and quick. If I can give them more than 5 stars I would. read more

My experience was smooth and as quick as I think it possibly could have been when purchasing our truck from Cesar at Putnam. Thank you!

Great service and great deal are the 2 most important things when going to buy a vehicle and that's exactly what we got with Noe at Putnam GMC. We recently just purchase a new Hummer EV and I'm truly grateful how above and beyond Noe went for us. He showed us every option we had and went out of his way to compare 2 different hummers we were deciding on. He literally grabbed 2 hummers and parked them side by side for us to truly see the difference so we would walk out of there happy with the decision. We already have 2 other friends that are looking to purchase a Hummer and without hesitation I know exactly what dealer and exactly which salesman I'm sending them to. Thank you again Noe! read more

I went to test drive a Yukon XL AT4 with Noe, and it was such a great experience! This is my second purchase from Noe, and it never goes wrong. He's always professional, friendly, and makes the process smooth and stress-free. Raj, the loan officer, was great too -- very personable and easy to work with. Highly recommend working with this team! read more

I took my Chevy Volt in for routine maintenance. When the agent called me to come pick the car up, they told me that they had broken my windshield (!) but that it was still driveable. They would fix it for free when a new windshield arrived (as if they were doing me a favor). The first thing I noticed when I got back in the car was that, someone had rifled through my glove compartment and the rear compartment in the trunk (narcan, which I always carry, was on the car seat and my electric tire pump had been moved to the floor of the trunk). THen, as soon as I started driving, I noticed the check engine light was on. I called. They encouraged me to keep driving it saying "it would likely just go off". The car drove well on the electric motor but, when it switched to the engine, it started to stall and smell like something was burning (thankfully, it didn't actually catch on fire). Also, the windshield kept cracking more and more as I used the windshield wipers. I took it back in. During maintenance, they had broken a seal that then killed the catalytic converter which, in testing it, was glowing red hot. Cats for mechanics. Putnam did fix both things for free but it took 3 weeks. They never called me with updates, even when they said they would. On the plus side, they were generous in giving me a rental and some leeway in when I could pick up the repaired car. Nevertheless, this was not the first time I had trouble with Putnam. It is the last time. read more

We just purchased our 4th Cadillac from Noe. We never feel pressured when dealing with him which I appreciate. Overall a smooth process.

IIf you're shopping for a car, you NEED to ask for Nimer at Putnam GMC! I hadn't bought a new vehicle in years, and to be honest, I was nervous about dealing with car salespeople again. My husband and I started looking for a truck and visited another dealership in Daly City--let's just say my fears were instantly confirmed. We left as fast as we could. But then we went to Putnam GMC, and everything changed the moment we met Nimer Massis. We arrived late in the evening and were admiring a beautiful blue GMC truck when Nimer walked over--kind, calm, and never pushy. He even showed us additional options in the back lot. It was getting dark, so we told him we'd return the next day after church. When we came back, he already had a truck ready for us--because he listened to everything we told him the night before. The blue one we saw had sold, but he found something that matched exactly what we wanted. Once inside, he patiently went over different down-payment options and terms. We changed our minds multiple times, and he printed out every quote without hesitation. He treated us like family, genuinely trying to help us, not sell to us. If we had been working with anyone else, we probably wouldn't have bought a truck that day--but Nimer's kindness, patience, and professionalism made all the difference. The finance manager, Raj Balakrishnan, was just as wonderful. And every staff member we interacted with was friendly and caring. If you want a salesperson who listens, doesn't pressure you, and actually wants you to be happy with what you buy, go see Nimer at Putnam GMC. He is, without a doubt, the best salesperson I have ever worked with and now we have another best friend! Ask for Nimer -- you won't regret it! read more

I have a wonderful experience in Putnam Chevrolet. My service adviser Jose Pleites always gives me a good service and he is really helpful when I need take care of my car!! read more

Ben at Putnam GMC was excellent -- casual, no-pressure, and extremely knowledgeable about the HD truck lineup. I didn't buy today (still weighing my options), but Ben made the visit informative and effortless, answering detailed questions without any sales pressure. If you're shopping trucks, ask for Ben -- he's the kind of salesperson who actually helps you make the right choice. read more

had a recall on my sierra. the entire engine needed to be replaced. Leo took amazing care of me. was very informative every step of the way! thanks read more

Huge shout-out to Julian H. He took what I thought would be a stressful car hunt and made it super easy (and actually fun). From our first call he was laid-back and clear.. no sales-guy pressure. He switched to Spanish for my parents so they felt 100 % included and could ask all their questions without me translating every two seconds. We checked out a few cars and talked through the pros and cons. If you want someone who really listens, keeps it real, and can help your English or Spanish-speaking family feel at home, ask for Julian. This is one of the most pleasant experiences I have had at any dealership. read more

I wish I could give them zero stars. I recently received the most unprofessional, passive, and insufficient customer service from them. The staff's unprofessionalism, unresponsiveness, and lack of efficiency have left me frustrated and dissatisfied since July 2023. To make matters worse, when I took my brand new car for the second time due to a transmission problem, they flatly refused to provide me with a loaner car, saying that they don't have any, but they may be able to rent me a car from Hertz. One day later, I still haven't heard from them, and I am left up in the air without a car. I must pay out of pocket to commute to work for God knows how long. This lack of support and the inconveniences I faced are unacceptable. Based on my unfortunate experience, I strongly advise everyone against purchasing a Buick Encore GX. Avoid this dealership at all costs. read more

The service department is the worst I have a GMC canyon I took it to them three times for the same transmission problem They waited until the warranty is over and now they want me to pay for a new transmission and the car has 72,000 miles read more

Left a message for the service manager never got a call back. Scam Alert! Brought my wife's car for an oil change. The service package included changing the filter. They did not change the filter and never mentioned that to me but billed me for it. I paid in full and only two days later found that I still have my old filter covered with dust from my road trip few month back. They never touched The filter. Can't trust their technicians. Makes me wonder how many people leave this deanship without knowing that were scammed with the oil filter service, risking damaging their engine. Additionally, techs did not remove the oil pan skid plate and the engine skid plate and drained the oil into my skid plates. As a result, when I drove home the wind blew the oil all over the bottom of my car. Next morning, there was oil on my garage floor. That is when I began inspecting what happened and saw that while the oil is spilled all over where they drained into the pan, there was no oil in the area where the filter is draining. That area around the filter is untouched. It means that filter was not changed and that some of the dirty oil was left in the engine. And, although I had an appointment at 9 am for the oil change. They made me wait for 3 hours. I will be calling my credit card to dispute the charges. read more

We took our GMC in today and received great service from Felipe. We had to have our tv's looked at, a key programed and cut and some recalls cleared. We were very happy with him and we will definitely be back. read more

There are plenty of places to purchase a vehicle. Take the Putnam group out of your choices. I have had several poor experiences with them in the past and made the mistake of buying from them again. From the deceptive nature of the finance guy and being told I had to keep their financing for 6 months, the sales persons broken promises, the repairs that were to be complete and were not and the total and complete lack of response and professionalism by the sales manager MAX. I urge anyone reading reviews prior to working with this company to choose a more reputable business to work with. read more

Excellent experience purchasing a vehicle from this dealership. I have had so many poor experiences in CA ranging from bait and switch to "hidden fees" to "oh but we already applied the coating" to "corporate mandates these add ons" to borderline racist comments that I now expect the worst from any new one I contact. However, from the first time I spoke to Pedro and exchanged messages over the phone to when I drove off the lot it was an impeccable display of understanding the customers needs and honoring commitments. Pedro never resorted to any tactics , was pleasant to deal with, maintained integrity and ensured we left happy. Through the course I kept expecting the "gotcha" but I didn't get one and we left with one of the best car buying experiences in the region. read more

Amazing service!!!! I dropped in to order a part that keeps breaking on my GMC. The parts department was fantastic and resolved my situation. Jack was particularly helpful and is the utmost customer service professional. Many thanks to you all!!! read more

Dealership prices with none of the luxury, convenient or expertise. Having gone here from time to time, mostly for work, that is best done by a dealership. I went for service and added in the nearly due oil change. The place was under construction and repainting. Every entrance and door blocked off, I drove around multiple times, trying to figure out where to leave my car and get in. Eventually I parked on the sidewalk and wandered around to find my way in with posters, tape and such everywhere. No signs. Amidst the loud noise you'll be greeted by a crowded, dated check-in. All the charm of a dated city hall basement. One of the service agents had on a slip knot hoody. No shade to music tastes. I enjoy a little metal, but is this the place for it? The waiting room is a sad, cement box, with FOX news running constantly. No signs to access the Wifi, I had to go back and ask again for that. Multiple signs instruct you to not change the channel, or touch the TV, so I tried to work, while ridiculous content on FOX blared, in a dirty boomer designed waiting room. Obviously dates signs, dust, random cords. Ugh. My service agent Jose was super helpful, professional and friendly. I hope he gets a promotion to a better dealership. He got me a ride home, for the work to be done during the day. Got the service and oil change done. Got my car the next business day. There was an issue that may have been related to a service done elsewhere. Took my car to the other garage, where they took my car in the check if there was an issue with work they did. They found my brand new oil change was slowly leaking. Told me to urgently return my car to get it checked. They had in fact not done the oil change correctly and I had to waste 3 hours of my day calling, driving back and waiting in their awful waiting room to fix their shoddy work. I have used many dealerships over the years. I don't expect luxury at a lower level dealer, but Buick should be a much nicer more pleasant and competent experience. Reminded me again, why I try to avoid coming here at all costs. read more

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Really, really bad. I got screwed over purposefully and deliberately by Putnam Service. Seriously. I'm confident others may have great experiences here for extended periods of time but there exists there a staff that has the capability to quickly burn any person if it better suits them. Seemingly no ethics/personal morals. read more

What an actual dumpster fire of a business. Took my 2019 GMC Sierra in for a brake recall. Not only did they damage my rims when taking the tires off for the Work. But I find out today from another dealership that they did the work wrong and never actually fixed the issue. Hour long wait to get someone to look at my truck in the first place when I made an appointment a week in advance. What an absolute joke. Steer clear of this place at all costs. read more

Putnam GMC - Auto Repair Near Me - Burlingame, California

I'm sorry but an oil change and tire rotation should not take 3hrs when I had made an appointment. They said they would change my air filter but that was not changed. read more

Buyer beware of the parts department. I had tried to get a spare Remote Keyless Entry (RKE) transmitter for my used Sierra as I only received one when I bought it. Also considered buying routine maintenance parts (oil filter, fuel filter, air filters, etc) while I was there. The RKE transmitter was a previously programmed and defective part. Be aware of poor return policy (defective or otherwise)! All routine parts are marked up to double. Just buy off a reputable seller on Amazon. Parts department claimed that only they could program it and the part was good. Bullshit! Shout out to Diamond Locksmith that confirmed the defective part and was able to provide excellent service to set me up with an (actual) new fob and the programming for cheaper than the dealer. (Full Service Estimate: ~$345 vs ~$475) read more

Putnam GMC - Return/Refund Policy and Disclaimer of Warranty as shown on customer invoice from the parts department. - Auto Repair Near Me - Burlingame, California

Today I came into the dealership to return my car for the lemon law repurchased program for my 2023 GMC Sierra 2500HD came across this rude unprofessional guy by the name of LEO and his phone number to be exact is 6503735267 was very rude to my sister and dad telling us to take our truck back just cause it has tints on the front two windows you guys are Putnam GMC not GM you guys have no control over that i had already talked to Jillian from GM. You guys will also be hearing from my attorney No wonder your guys ranking is so low i wouldn't bring my business here plenty of other GMC dealerships that treat you with respect until LEO and his team read more

We've been getting the run-around from the service department for years!! They keep our truck for weeks at a time, offer no replacement truck. Yes, they offer a car, but we wouldn't have bought a truck if we didn't need a truck. It's a huge inconvenience and the guys in the service department NEVER call back when they say they will!! Unacceptable. We absolutely love our truck but hate dealing with this establishment. read more

These people are no better than scammers. The only difference is unfortunately they can do it legally. Do not let your loved ones, who may be oblivious to repair costs get manipulated and robbed by them! Taking advantage of your customers should be illegal. I wonder if management knows, or is behind it? Let me give you some insight on why I'm leaving this hopefully helpful review. My grandpa has a tune up on his sierra (not sure how much they charged). A few weeks later check engine light turns on. My grandpa being the loyal customer he is took it back. They told him that the spark plugs were bad. The spark plugs were changed during the tune up. Then they had the audacity to go and charge almost $600. Please reconsider going to these people they do not deserve your money ! read more

We worked with Noe and it was hands down the best car buying experience we've had. Straight forward, easy, and above and beyond service - not to mention the best price around. He took the time to walk us through every single detail of the car, even after they had closed and on the evening of their company holiday party no less. Would highly recommend working with Noe! 10/10 read more

My truck was having a few technical issues so I decided to schedule a service appointment with Putnam Burlingame GMC. When I arrived I mentioned to the service advisor that my Bluetooth microphone was not working properly, I could hear the person on the call but they could not hear me. I also mentioned that I had noticed that the OnStar light on the rearview mirror was not receiving power and that a vehicle setting was grayed out in the IntelliLink settings. Additionally, I had an error on the blend door actuator that I had asked if they could tell me if it needed to be recalibrated. The estimate I had received was $1320 ($440 per item) which the service advisor said they would work with me because a few of the issues seemed to be related. A few days later, I receive a text message from the service manager who sends me a photo of a few wires that were disconnected behind the radio where the IntelliLink system lives. He tells me that the technician would reach out to me shortly. Hours later, I am told that none of the issues were resolved after the wires were reconnected. I was advised that I would need to purchase a new IntelliLink module, replace the microphone, purchase a new IntelliLink screen, and that the dash would need to be removed to replace the blend door actuator on the driver's side. The next day I arrive and speak to the service tech and service manager who advise me that fixing these issues would cost around $3,600 with parts and labor, which I declined. A few days later, I received a phone call while driving my vehicle and noticed that the microphone was functioning. I then realized that the OnStar module was receiving power and that the 'vehicle' setting that was previously grayed out was now enabled. As a customer you would expect that after being charged 6 hours of labor they would be able to correctly diagnose the issues and not try to scam me out of more money. If your car is not covered by warranty go somewhere else. read more

Putnam GMC - Disconnected wires. - Auto Repair Near Me - Burlingame, California

Sadly I visited this GMC dealer repair for an Airbag recall, they gladly took it in. I spoke to a repair specialist and asked for one repair/adjustment also I figured I'd buy tires and give them my business. Since they were fixing a lLife Safety device. Great! right??? Well as I drove of (after paying a hefty bill for new tires) the Airbag Light and "Airbag Service" Bright on my instrument panel. I drove back and was told that they replaced the Recall part but I would have to pay for additional work to get the airbag working.!!! Not cool, omitting the obvious makes them flat out liars. read more

Purchased my new 2023 GMC Sierra at Putnam Buick GMC yesterday. Thanks to Edgardo im super happy everything went smooth! read more

Putnam GMC - Auto Repair Near Me - Burlingame, California

This place does not deserve a one star. I have purchased my Cadillac in 2014 and I have been taking my car for service there since then. This recent experience was absolutely terrible. Week one, I was trying to get a hold of my rep to let him know that my screen went out again. It went out in April 2022 and Oct. 2022. He said that he will call me back once he found a loaner. After a week of trying to call him, I reached a Manager named Carlos. He said that my rep was no longer working there. He also said that they no longer provide loaner cars. They are in the business of fixing cars and the NOT renting cars. He said that someone will contact me. After a week, no response, I've decided to go there directly. I met with Carlos. He was very condescending and he should not be in management. I left my car there for service and he called a rent a car place for me. I've paid for a week of a rent car. After a week, they did not provide any update and no return calls. After another week has past, I had to go in person again to get an update. I have refused to deal with Carlos so I met with another Manager named Leo Yi. No work has been done on my car and they were waiting on a part. Leo Yi immediately provided me with a loaner, which Carlos stated that they no longer provide loaner cars. After 3 weeks, no calls, no follow up, and after I made several calls my car was ready for pick up. My car was there for over a month and they only repair the screen. I've asked them to look into a few other issues and they did not look into it. As this time, I just wanted to pick up my car and never look back. The worst customer service experience! read more