This place is extremely unorganized. Something as simple as scheduling an appt to service my vehicle has been a huge pain. Starting with Leo, the service manager, who never returned my calls, voicemail and two emails. Unsuccessful in getting a response from Leo I was directed to Troy who also didn't return my call/voicemail. After jumping through hoops for over a week I was able to get an appt through the regular customer service line, to drop off my car and get a loaner vehicle. Showed up to my 845am appt today and everyone is scrambling to find me a loaner... Sat around for for 30minutes before finally saying something... over an hour waiting around... late to work.
Jessy is great, Jose is great, Erick is great, this review has nothing to do with them they have all been a great help. 5 stars for them, 1 star for my experience with this location... take your car elsewhere. The people "managing" this place are not doing a very good job. read more