If you're looking for a reliable service center for your BMW, I highly recommend Peter Pan BMW. I've been bringing my car here since 2011, and every experience has been consistently top-notch. Yes, it's a dealership, so costs can be higher--but owning a BMW is never inexpensive to begin with. What you're paying for here is quality: OEM parts, certified BMW technicians, and work done right the first time. In my experience, that has absolutely extended the life of my car. I drive a 2010 BMW, 6-speed manual, which is an absolute joy to drive. This type of car, sadly, is something BMW no longer produces, and I intend to keep it as long as possible. This car therefore has more intrinsic value than just the economic cost of owning it. I've trusted Peter Pan almost exclusively for service since 2011, and I genuinely believe that is why this car is still in such great condition today. Recently, after passing 130,000 miles, I ran into a major issue: the car began popping out of first gear into neutral. It quickly became uncomfortable and no longer enjoyable to drive. I had a tough decision to make: move on from the car or invest a significant amount of money into replacing the transmission. I chose the latter, a factory-certified, rebuilt BMW transmission with a 2-year warranty, which is the closest option to the original. A big part of that decision was the confidence I have in the quality of work at Peter Pan. Another major reason I keep coming back is my service advisor, Oliver. I've worked with him for over a decade, and he's been exceptional. His knowledge and honesty are invaluable. Oliver is just as quick to tell me when something doesn't need to be done as he is to recommend necessary work. That level of transparency is rare. After each visit, they provide detailed inspection and recommendation reports, which I find incredibly valuable. They give me visibility into potential future costs so I can plan ahead--no one likes being hit with a large, unexpected bill. Oliver also takes the time to clearly explain both the work that was just completed and any upcoming service needs, so I always understand exactly what I'm being billed for. I've never felt pressured into unnecessary work In fact, when I was weighing whether to replace the transmission or move on from the car, Oliver walked me through the pros, cons, and long-term implications of both options. That kind of thoughtful, honest guidance is why I trust this service center completely. If you value expertise, transparency, and high-quality workmanship, Peter Pan BMW is an excellent choice read more

We leased a BMW i4 and worked with Javed Ahmadzai. He was always helpful and straightforward during the sales process. During the lease negotiations he committed to firm lease pricing and stuck with his commitments. He has also provided after market support in helping to better use BMW's extensive software capability. We cannot recommend him more highly and have told our friends that if they are in the market for a BMW, they should contact Javed.. read more

Service at this location is A+ . Kenny has been my assigned service team member for a long time and he always performs at a real concierge level from letting me know what maintenance package options are available, to helping me fully understand the service status and future needs of my vehicle 530e. It's great having someone I can trust to help me. read more

Just thought I'd share the fact that this same company, Peter Pan, which refused to work on my car after keeping it for five days is now sending me "reminders" that my car is due for service. What, so they can keep it another five days then tell me they didn't want to service it? Do yourselves a favor, find a local competent mechanic, maybe one that specializes in BMWs or foreign cars in general. You'll pay half the price for a job done just as well without the staff looking down their noses at you. And you'll be supporting local business as well. read more

Jordan Cuellar who is a service manager over at Peter Pan BMW is an exceptional service provider. She exemplifies the meaning of customer service. She really takes time to explain the process and never tries to upsell anything more. She is so trustworthy and for that reason I take my car to Peter Pan for any servicing needs even though I live in the East Bay. read more

I've been bringing my 2015 335i here for nearly two years, working with service advisor Kenny Lew, and I've consistently been impressed by his customer-first approach. Even though my car hasn't needed major work, Kenny has always been attentive - offering a loaner when repairs went overnight, answering follow-up questions thoughtfully (even weeks later), and taking the time to investigate issues that weren't originally part of my visit. On my most recent visit, he and the technician figured out why my check engine light had been coming on and off for months, even though that wasn't why I brought the car in. What really stood out, though, was how Kenny advocated for me when I declined a costly heater core repair that was out of my budget. While my car was in the shop, he worked with his manager to secure a substantial discount, making the repair possible. Thanks to Kenny, I'm now driving with heat on cold mornings. And that kind of care and advocacy is why I'm writing this review. read more

I had to take my BMW for the normal annual service on Wednesday of this week. As usual, Kenny Lew made the experience great. I really like the fact that you get a video of underneath your car, they show you the brake wear, the tire wear... no questions about needed maintenance when you can see exactly where things are for yourself. Kenny is good people -- always a pleasure to chat with him about what the future might look like at BMW. Thank you! read more

I had an appointment to get my car serviced and iDrive8 system looked at as it is constantly crashing, having issues and get the oil/filters changed. I called in and requested a loaner multiple times. I took PTO to drop the car off and when I got there, they forgot to add that I needed a loaner and did not have any available. Wasted my time/day. I reschedule and this time, worked with another service guy Steve Hooper and had a garbage experience. They took my car in and just sat on it for nearly 2 weeks and didn't work on my issues. I got tired of waiting as no work was being done and requested it back. Find a better service center. This dumpster fire isn't it. All that needed to be done was to update iDrive8. My maps version is from 2023. They just refuse to update any software at all and when asked, will just ignore your questions. My passenger side seatbelt was installed backwards from factory. The service center flipped it around but scratched the plastic. This service center will waste your time while just sitting on your car. Unsure how they benefit from this. read more

Peter Pan BMW Service - Auto Repair Near Me - Burlingame, California

This BMW service is the best. I only bring my vehicle here. Especially when you have KENNY LEW as your service advisor. He's very informative and quick with response. Makes the process very smooth and straight to the point. read more

It's always a pleasure to service my car at Peter Pan BMW! Oliver and his team are extremely friendly, professional and helpful! The waiting room is very spacious and comfortable as well! Highly recommend! read more

Our Service Advisor, Kenny Lew is amazing! Kenny took car of our oil change with great professionalism, personal customer service, and respect for time. We always know Kenny will take care of our car no matter how big or small the service ask. Thanks Kenny! Ythe best! read more

On 11/11/25, Jordan C went above and beyond with my vehicle. She not only made a very convenient appointment time, she also was extremely thorough with the care of my car. Everything was explained in detail. read more

Here's a cleaner and more concise version of your message: Best dealer service experience--thanks to Kenny Lew. A friend referred me, and I'm glad they did. When I first called, service was slammed and couldn't take my X5 right away. I waited because I didn't want to go back to the East Bay BMW location where I bought the car. When I finally met Kenny, he was incredibly courteous and professional. Despite the packed service line, he took the time to understand my situation and why I chose Peter Pan BMW. He listened--and made sure I was taken care of. Service was completed on time (by end of day), and Kenny clearly explained everything that was done. I'll definitely be coming back. Having Kenny as my service advisor makes all the difference. Highly recommend. read more

I've been going to Peter Pan BMW's service center for well over a decade. I have a car that now requires more maintenance and each time I bring it in, I request Kenny Lew to be my service advisor. My experience with him has always been stellar. He's smart, knowledgeable and efficient. He anticipates the needs of my car and works hard to make his customers happy. Recently, I had to replace my car's brakes and tires. He got me scheduled right away and reminded me to get an oil change. I previously purchased a three-year oil change package and it was going to expire. We got everything done and my car is running great. Kenny is an integral part of this service center and a reason why I keep coming back. I hope he gets the appreciation and recognition he deserves. Thank you Kenny Lew! read more

If you're lucky enough to have Jordan Cuellar as your service advisor here at Peter Pan - then you've done something right!! Jordan (and her colleague in the service bay - Doug) are a top team at Peter Pan. I've worked with Jordan for over 15 years (over two GREAT BMWs) and have never had a bad thing to say. Jordan is competent, professional and really knows her stuff. Beyond that she's a sweetheart. Thank you Jordan for always giving 1,000% !! read more

they don't change your oil , they say but. they don't be careful , also make sure that parts supposed to change show them to you use to go there but my car was getting worse every time , i went to a mechanic and he showed me how my oil changed was dirty and have been change in a while. mi filters were filthy . but yes they charge you lot of money read more

Peter Pan BMW Service - All the dirty oil and filters that were supposed to be change - Auto Repair Near Me - Burlingame, California

Highly recommend Service advisor Kenny Lew. He is top notch in knowledge, customer service, and very accommodating. Kenny only recommends what is best for your vehicle. No more. No less. Appreciate his honesty and friendliness. read more

I have been going to Peter Pan BMW service for years and have always requested Steve Hooper as my Service Writer. He is the best. He always takes such good care of me and my car. He goes above and beyond to help me. Service at Peter Pan is also very good. No complaints. read more

This review is for their parts department. I had a chance to work with Luis and Ivan over the phone and in person to get a grill that didn't come with the spec I had ordered. I called and went into another BMW and they couldn't seem to ring up the item. Luis simply showed me a simple button that showed me the precise part and number. His experience definitely shows. The one downside I'd hafta say is that this is a smaller shop so you might need to wait in line or call several times to get some help. It's just a shame that this place is so far from me! read more

Wanna give thanks to my service advisor Marco for helping me and my 2024 M4. Been really helpful and accommodating. 5 out 5 stars. read more

Peter Pan BMW Service - Auto Repair Near Me - Burlingame, California

I will never go to any other BMW service but in Peter Pan BMW Service in Burlingame when I am in the Bay Area. I am from out of state and I travel for work. My 2020 X3 was pretty beat up. My service advisor Jordan Cuellar took very good car of me and my car. Alongside Jordan is Kyle who went out of his way even when they were closed to deliver to me the loaner when my car broke down. They treated me like family which is such a blessing being out of state. Love these two! read more

This has always been my go to local bmw dealership. My service advisor Kenny Lew has always went above and beyond to take care of me. He always makes sure I get the best service and advises me of all the current promotions.. Also my technician Vasant is the best in the business. Don't hesitate to come service your BMW here it's the most professional bmw service center in the Bay Area. Make sure you ask for Kenny and Vasant read more

I don't normally write reviews, but I am here to say that Kenny Lew has been my service technician for the past 10 years and he is truly excellent to work with and goes above and beyond! He is always very thoughtful and helpful and truly has my best interest at heart and has done a wonderful job taking care of both my car and bringing me the best value! We are purchasing a second BMW for our family and we only plan on working with Kenny! Thank you for all your wonderful customer Service, Kenny! read more

Made an appointment for an oil change on a Saturday, which is very convenient since I work M-F. The service drive porters are very friendly and helped me get the process going smoothly. Kenny Lew was my service advisor, very knowledgeable and made my visit go by smoothly. I got a detailed video from the technician and got to my attention a few maintenance items that I will need for take care off before they become a problem. Overall, a great experience, Thank You! read more

I cannot say enough great things about the Peter Pan BMW Service Department, especially my service advisor Steven, who is consistently exemplary. Every single visit, Steven goes above and beyond -- he's knowledgeable, professional, and always makes the service process smooth and stress-free. His communication is clear, timely, and honest, which is something I truly value. The entire service team reflects this same level of excellence. Everyone in the building is courteous, attentive, and genuinely focused on customer care. The facility itself is always spotless, well-organized, and stocked with thoughtful amenities -- from reliable Wi-Fi to comfortable waiting areas and individual workstations that make it easy to stay productive if you're waiting onsite. Peter Pan BMW makes service visits feel effortless and accommodating. I deeply appreciate the consistency, the attention to detail, and the warm professionalism every time I walk through the door. Five stars, without question! read more

I've been using Peter Pan BMW for about 4 years with my personal vehicles (M4, M4cs, M2c, X5M) and almost 20 for my family's cars. Always a great experience with high quality work being done on the cars and high quality service. Specifically, I'd like to shout out my service manager, Roberto Ronquillo for always taking care of me and being flexible with squeezing me in as I have a tight work schedule. He's always advised me for exactly what the car needs and has always hooked me up with a loaner car when the maintenance may take a few days. Robert from the tire department is also great, quick turn arounds and fantastic service from both of these gentlemen and all of the tech's in the back! Fantastic value, great dealership. (Robert also recently went above and beyond by giving my M2 a hand wash as I brought it in filthy.) 10/10! read more

Peter Pan BMW Service - Auto Repair Near Me - Burlingame, California

Jordan Cuellar at Peter Pan BMW has been the service advisor for my car years and I couldn't be happier! Jordan always listens and helps make sure my car gets the right service at the best value. read more

Always warm and welcoming staff at Peter Pan BMW Service in Burlingame. Service is fast and efficient and very reliable. Kenny Lew has been the service expert I have come to trust and rely over the past 13 years since I purchased my first BMW. Such a great person and always has a smile. I would not think of going anywhere else. Thank you to the whole team. Best Regards, Seema read more

Stay away from this place unless you want to be overcharged. Their service prices are significantly higher than other Bay Area BMW dealers. Oliver and his supervisor were extremely rude when I asked for a price match. Their so-called "price-match policy" is a joke--you have to go to another dealer, get a written quote, and then bring it back. Why would any customer return if the other dealer already offers a better price? They refused to honor the price match and insisted on charging about 30% more for exactly the same service. read more

The team at Peter Pan BMW were truly top shelf they are best in finding the car that I wanted a car in my dreams and the staff worked with each other when I came out and looked at the car my wife and I were so impressed the salesman I first talked to was Khalil And he was very patient no haggle no rush. He just took us out in the car for a test drive it was amazing. I shopped for a car for about a week and I returned to Peter Pan BMW because not only they had an amazing selection of cars, new and used but when we went back to purchase the car, one of the salesman was on and taking a couple days off when I came back in ready to move forward, Cameron took excellent care of us and when I asked them well our salesman supposed to not let other salesman help him because of some kind of commission or something and he said I will give him a call and check but he told me we can move forward. The process was so streamline and smooth, and once they handed off to Tom he showed me ways we could save so much money and get such great quality of warranty and service. I just can't say more about the team if I haven't said too much already if you want a great car and you want great sales service and you wanna wrap it all up at the end quickly and get out of there Khalil Cameron and Tom will give you the best experience possible. read more

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It's nice to know that somethings never change! I'm working with Peter Pan BMW for well over a couple decades. Had an issue with another auto buyer /seller and went to these guys instead! We were able to surrender and trade in a vehicle and get the most beautiful 700 series as a gift for in-laws arriving TODAY I've ever seen- and all before EOD! Thats the way to do biz! Magic just like Peter Pan! Thank you u made holiday magical! read more

I received several letters regarding a free recall repair so I took my car in to get it fixed. Mind you, it was working completely fine when I brought it in. A few days later they call me saying that the car is overheating and inoperable, requiring over $2k in necessary repairs. Not sure how they messed it up, but I refused to pay for an issue they caused and ended up towing it out. Not sure if this is their way of making money for those "free" repairs. read more

Another great service experience here for me. My service advisor, Kenny Lew, is literally a huge reason why I keep buying BMW's. My family has been with him for the past 20 years now (before the move; back when service used to be at the dealer in San Mateo). The Burlingame facility is very nice with complimentary bottled water and coffee as well as free muffins! They also have free guest WIFI and a good amount of small tables if you need to setup your computer to do work. The location is also very convenient right off the 101 freeway. They have a very detailed process when they take in your car and even send you videos of them doing the inspection. Kenny always makes sure I know the process and the costs associated with the service. He also makes sure to keep me updated and make sure my car is in pristine condition when returned. In summary, if you need your BMW serviced and are able to go to Burlingame, ask for Kenny and he will take care of you. read more

I would like to express my deepest appreciations to a great facilities Peter Pan BMW in Burlingame! I am your customer since they been open in 2010 and never in mind want to switch you to closer location in San Francisco where I live. Such a wonderful service! Fill home their. Also, I would like to verbally at list awarded man who assisted me for years. His name is Roberto Ronquillo and he is Assistant Service Manager. He definitely create a good image of entire facility. He is tough in a good manner because he always try to keep solid rates of repair cost. But the same time he is flexible and differential in his solutions. How do we call that? I know. That is mark of high level professional. He keep his words and always guaranteed excellent performance quality. Unfortunately, I did not have a chance to communicate with mechanics but they are great too. What else? Last time I was really glad to see my car clean inside and outside. Lately, for a while, it was not done after service. Good sign for moving forward on the way to a smart improvement. Details are so important. Thank you, all staff of Peter Pan! Sincerely, Alex Kashler read more

Run now while you can. These people care nothing about you or your vehicle you are just a number to them. Peter Pan used to be a great experience about 5 years ago but it has dramatically slid downhill in a spiral. read more

The Peter Pan BMW Service team is the best! Oliver is my go to service advisor and has been taking care of me for the past year or so with everything I need. I've had a bunch of bad luck when it comes to potholes and nails from all the storms in California and Oliver has been a Godsend in helping me get my car fixed and up and running. I recently found that I had a bolt jammed in my tire that was causing a leak (cue PTSD from almost a year ago when this happened... see my previous review) and I immediately called Oliver to see if my tires were still under warranty. Lo and behold, they were! So I drove directly to Peter Pan without an appointment and they were able to take care of it on the spot without having to purchase another brand new tire. Oliver also noticed that I was close to my next service and went ahead and got everything done so I didn't have to come back. I can't thank him and the entire team enough for helping ensure that I'm safe on the road. read more

Peter Pan BMW Service - Loaner cars at Peter Pan BMW service are pretty sweet - 2023 430i convertible - Auto Repair Near Me - Burlingame, California

I just had my car serviced here today due to a punctured tire. I was desperate to have it fixed and so I drove by to see if they can squeeze me in without an appointment. Been coming here for the past 8-12yrs, it's been satisfactory. I've worked with Isaac who now works for their San Mateo office, he was wonderful. Now I mainly work with Jordan which my husband and I have been very happy with. Sometimes I work with Wai Wong who is just as accommodating, great to work with and very professional. Wai helped me with today's service and was able to have my car fixed in few hours. Kudos to her! Thanks, Wai! I give her 5 stars. Today, however, I experienced a rather unprofessionalism by the welcoming desk particularly Nicole. She was so rude, so unprofessional and intentionally very rude towards me. When I dropped my car in the morning, she was available but she chose not to make eye contacts with me pretending to be busy. I just let it go and waited for the other person to help me. Both were quite unprofessional. No acknowledgement nor eye contact towards me. Finally one of them the young lady who was slim and much younger finally offered to help. Nicole on the other hand, couldn't be bothered resulting with such an unpleasant facial expressions. She must be a very unhappy person who makes sure everyone notices her mood swings. When I came back to pick my car in the afternoon, same rudeness, but this time even more rude. She never look at me even though she was not busy. She picked up the phone pretending to call someone while I stood there like an idiot waiting for someone to help me. Nicole wasn't even speaking with anyone on the phone and pretended to write something and stood up and left. I was right in front of her still waiting with no eye contact not even just a mere courtesy to say "Will be right with you" so I don't look like an idiot. No one was professional enough to acknowledge my presence so I waited a little longer. By now I was irritated and impatient where I finally made my presence known and said "Can you help me" without saying the word "please" since neither women were professional nor kind enough to acknowledge my presence. This incident is unacceptable and unprofessional. If you are busy, u can SPARE 2secs of your time to acknowledge someone's presence. Isn't that a common courtesy especially when one is waiting long enough and no one else is in line? Nicole is someone who doesn't fit a person behind a desk. No courtesy nor professionalism. She lacks empathy with no PR skills with poor judgment. How sad that she interacts with clients every day. read more

Car computer completely updated and working well. Courtesy car excellent . Remember to pack your insurance card before drop off. read more

Long-term review from a long time BMW Owner. 5 -Stars over 18+ years, began when the Service department was at the current Sales location (across from the Taxi-cab burger place). Now, the Service department is on Adrian Rd. 5 Stars for my advisor Wai ; 5 Stars for Certified MasterTech Anthony ; 5 Stars for the extended staff, named below . Wai advised, recommended, followed-up, and summarized my Services on my Ultimate Driving fleet! Consisting of classic 5-Series and 3-Series 5 Stars for the extended Staff who welcomed me, checked-in the car today and to the Staff who helped me with Parts/Accessories/Payment. Their names are Louie, Rhea (sp?), Samy, and Claire ..::.. Excellent customer service and professional demeanor! Shout out / Kudos to the staff at the intake bay, too! Great job Penske Auto Group ! I continue to be a loyal customer to Peter Pan BMW when my business meetups are next to the SFO terminal or while driving on this side of the Peninsula/101. One, two, three, four, Five Stars ! I approve of this long-term rating, Jay M. read more

Peter Pan BMW Service - Coffee or filtered water - Auto Repair Near Me - Burlingame, California

Moved from out of state, called to ask about getting a front license plate installed (required here but not in my previous state). They said it was a walk in service, no appointment needed. I asked about cost. They said no cost. I said all I need to bring is the license plate. I also said I don't have a frame or mount. She said she would double check and came back and confirmed nothing to bring and no cost. I arrived. Service agent said I need to go to parts to buy a bracket. No one is at the parts counter. The front desk person calls several people to help but no one is available. After a long wait they quote me $100 + tax and install fees. This place is a joke. Avoid at all costs. read more