I really appreciate Al, he took great care of me! I was scrambling and stressing out about having to buy a new car but he made it as stress-free as possible. He never pressured me, gave me space to figure out what I wanted, and provided transparent info for every question I asked. He worked with me on the price and made sure I felt completely confident in my decision. I ended up going with a used Model 3 and I was impressed with the care it was given before I was handed the keys. Al did a personal inspection himself, spotted a few scratches that could be buffed out, and proactively asked me to bring the car back so they could make it perfect. I couldn't be more grateful for how everything turned out, thank you Al, keep up the great work! read more

I am extremely disappointed with the level of service I have received from this dealership's service department. When I purchased my vehicle in 2024, the used car manager displayed an unprofessional and dismissive attitude from the beginning. At the time of purchase, I was sold a vehicle with a cracked windshield and was promised that it would be repaired. That promise was never fulfilled. Additionally, I purchased the rims and tire protection package through the dealership. Despite this, I have repeatedly experienced difficulties when trying to have my tires replaced. Each time I visit for tire service, I am given a hard time and asked to pay out of pocket, even though I was told the package would cover these issues. I have asked the service department to verify my coverage with their finance department, since the package was purchased directly through them, but they have failed to properly review my account. On multiple occasions, the staff has been unhelpful and unwilling to assist. Most concerning, they failed to properly inspect my flat tire and told me it was fine, when it clearly was not. This is not only frustrating but also a serious safety concern. Neglecting to properly assess a customer's vehicle could have resulted in an accident. This has not been a one-time issue -- it has been a repeated pattern of poor communication, lack of accountability, and unprofessional behavior. I expected much better service and integrity from this dealership. Based on my experience, I would strongly encourage others to carefully consider where they choose to spend their money. read more

Moises is great addition to Audi Burlingame! He will work hard to get you a good deal! Very professional!

My husband recommended Audi Burlingame for my Audi A4 Quattro Turbo to get engine work done. We both were impressed with how well they handled the repair from start to finish. Always keeping us both informed. The courtesy rides to & from was helpful. The customer service is OUTSTANDING here! The mechanics and service supervisors are top notch! I'm so relieved I listened to my husband to have my work completed here. My Audi performs better than it ever has since the day I bought it! Thank you Audi Burlingame for such a great experience all around. You have my trust in future services for my ride:) read more

We really appreciated the service advisor Chris. He was responsive and helpful when we brought in our 2007 Porsche Carrera 911 Manual. Positive and friendly attitude! There are other service advisors at other auto dealerships who treat their clients in a snooty and stuck-up manner. Not here! Thank you Chris! Keep up the great work! read more

Audi Burlingame - 2007 Porsche Carrera 911 Manual. Thank you for treating it and the owners respectfully and with a positive professional attitude! - Car Dealers Near Me - Burlingame, California

Courteous. Professional. And busy. It's no wonder that this location is especially busy because, well, they are. The quality and the professionalism of the staff can't be understated. I made the silly mistake of losing the key fob for a loaner car that I had from them . And even though I'm based in San Francisco, the folks here were able to ferry me the extra key so I could use the car - good thing I found that other key because they're expensive to replace. But that and being super friendly and courteous to my four legged family member gives them super high marks in my book. Also, I did get my latest electric car here in the process was smooth, easy, and affordable. read more

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Great service and nice selection! I was able to find a pre-owned Q5 in amazing condition with the help of James J - he took good care of me.

We had an opportunity to meet the team at Audi Burlingame and let me tell ya.... AMAZING CUSTOMER EXPERIENCE from meeting Anthony our sales advisor, to Justin audi tech guru, Chris our finance manager and lastly Craig the GM! During our purchasing experience, at no time we ever felt rushed nor pressured to test driving and or buying. Definitely hats off to Anthony B our sales advisor whom delivered flawless execution in customer service from start to finish! We appreciated how urgent he was on his correspondence and how welcoming he was with us! When we arrived at the dealership, we noticed he was extremely busy and he did an amazing job not showing it. Consistently updating/following up with us! This is our 5th Audi vehicle and let me tell ya! AUDI BURLINGAME is top in class! You must experience the level of top in class customer service culture for yourself! Best of luck on your next purchase! Note: we drove 180 miles round trip to Audi Burlingame, passing 3 other Audi dealerships to meet Anthony B and his Audi Burlingame team! Anthony B was the reason why we traveled to meet/deal with him! -the dog guy read more

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This is my 3rd (or 4th?) lease with Anthony. I keep coming back to Audi Burlingame bc of his incredible service. He is thorough, very knowledgeable and I feel like he has my best interest in mind. He always goes the extra mile in a time where outstanding customer service is dying. read more

I can only speak to the service here, and it is excellent. Quan was my advisor, and I really appreciate his professionalism. He's no-nonsense and straight to the point--something I value. I bring my SQ5 here and they handle all issues immediately and effectively. read more

Bought an Audi S4 from James about 2 years ago, custom order from the factory. Waited 5 months for it, and James kept me posted on status during the long wait. Though list price increased during the wait period, James honored my original price and actually provided an additional discount. Service department is excellent too, Quan is my assigned advisor, and responds to all my picky and technical requests. After two years and 20K miles, car is perfectly reliable, with only one very minor warranty issue that was fixed quickly. Very satisfied with this car and with Rector. read more

Quan and his team did an amazing job servicing my 2024 Audi SQ8 etron. A previous job by another dealership they found out was not done properly and they went above and beyond to fix the issues and get us back on the road in time since we are from out of town. Can't say enough great things about this dealership. read more

Service Dept - since leasing an Audi here for my kid, the service department has been nothing but exceptional! Richie and Chelsea definitely go the extra mile in the service dpeartment. I would consider my own next car to be an Audi because for the AMAZING customer service of Chelsea and Richie! Thank you! read more

I cannot say enough great things about my service advisor, Quan Huynh. He went above and beyond during my recent service appointment to figure out why my vehicle was making a high-pitched screeching noise. Even when the mechanic couldn't pinpoint the issue at first, Quan personally test drove my car multiple times to truly understand what I was describing. After two days of careful quality control, he finally discovered the cause and had it repaired. Thanks to his persistence and dedication, the problem was fully resolved--something I'm not sure would have happened without his commitment. If you're looking for someone who genuinely cares and won't give up until the job is done right, Quan is the person to see. Outstanding service from start to finish! read more

Literally adore every single person in this dealership, from sales, to service and even to billing. Customer service is impeccable, my only wish is that I was better at keeping my tires inflated.... Wink wink, but we all know that saying, "hot girls hit curbs" LMFAO. See you all tomorrow kids! Seriously, I'll be there bright and early (my time so definitely hopefully before you close). read more

Greg Kendall in service and the GM of Sales Mike Spilotro are the absolute best! Every time I need anything they go above and beyond to provide nothing but a luxury experience, full of detail and always make me feel super comfortable providing a girlie like me who knows hardly anything about cars with knowledgeable guidance and expertise. I love my car, but I love her even more now after my full detail and all the love this team put into her. I won't be taking my baby anywhere else and if you ever need anything, go to Audi Bgame and ask for Mike or Greg and say I sent you. You won't be disappointed :) read more

This review relates only to the Parts department. Fair warning -- their parts department doesn't accept voice calls, it will only communicate via texts. This condition is only conveyed to potential customers through their automated phone system, which will send an SMS to the number it has identified you with through Caller ID. I would have been fine with this if the system worked as designed, but days later, I have yet to receive a response to a relatively simple inquiry about a common item. In this day and age, I don't expect to be waited on hand and food, and do understand that things can get busy, but without the courtesy of a simple reply, the impression I'm left with is that they don't need my business, and thus, will not get it in the future. read more

One of the best car purchases I have ever made for sure, thanks to Khalil at Burlingame Audi for the support! I had the pleasure of working with Khalil for a factory order, and from the first conversation to option selection to taking delivery, I felt I had someone I could trust, someone who was a true professional working to deliver on my behalf, and someone who was frequently keeping me up to date on the process and timeline. For anyone that has not placed a factory Audi order before, know it is not a quick process, made even more difficult with the current (and changing) government policies in place. Khalil navigated the process and was honest on what could be done, and what could not. At closing, there was no hard sell, numbers all checked out, and further service options clearly laid out. Khalil was able to get all the purchase numbers and options to all work out to my satisfaction and completely free of the "let me check with the manager" or "you know we might be losing money here if we do this but I'll check" conversations - Khalil was empowered to make adjustments, it was a refreshing process. Khalil was also able to process our trade in, pretty much at my asking price - win for everyone! read more

We just had a great experience at Burlingame Audi with a salesman, James. James was awesome in finding the exact car that we were hoping for. Not only did he help us find the car of our dreams, he made it so smooth with no pressure on the sale. James is the guy to go to for Audi purchase. Audi is new to us but we are definitely sold on this dealership, our salesperson James and the car-LOVE IT!!! read more

High pressure sales job in the finance and insurance office. It felt rushed, things were not explained properly (either misstated or not communicated in a way I understood what was said). I did not have the feeling this was a one-off; my guess is that this is the training and intent. I doubt I will do business with this dealership again. The taste is just too sour. read more

James Jamous is a truly wonderful sales representative at Audi Burlingame. My wife and I visited the dealership to consider buying a used vehicle, and James has been very patiently explaining every details he knew about the vehicle, and be fully transparent about the pricing and financing options. Even if we ended up deciding not to purchase the vehicle at this moment, he remain very polite, friendly, and appreciative. I highly recommend James to be your sales representative if there are considering buying a vehicle. Thank you James! read more

Had a great experience working with James Jamous at Audi Burlingame. I came in looking for a pre owned car, and he was professional, transparent, and never made me feel rushed. We had a good negotiation, but he stayed patient while I worked through the numbers and the differences on this specific build. If you want a no-pressure experience with someone who actually listens to your concerns, ask for James Jamous read more

I dropped off my R8 for service with Chris Yip and couldn't have had a better experience. As soon as I drove in I was greeted by everyone and directed exactly where I needed to go. They provided coffee, mints and a stress free experience. I got what I needed done in a timely manner and they made it super convenient for me to travel between my office and the service center. I recommend anyone who needs to service their Audi to come here for some amazing customer service. read more

I've had Audi for 10 years and I've never had a worse experience than with Quan at the service department. We've had him a few times and he is very bad with communication and condescending. Avoid at all costs. read more

Can't believe I'm even writing a review for a car dealership but Audi Burlingame is a great car dealership - good sales service, good car services, etc. I believe it's family owned which likely is one of the reasons it doesn't feel slimy like many dealerships owned by the large corporations do. I went to Audi SF for my car check up for my lease and I regretted it - bad attitude, wouldn't answer my questions, made me wonder if they really took care of my car. Wish I had just gone to Audi Burlingame for their quality of service, even if took more time out of my day. But my biggest reason for loving Audi Burlingame is Anthony. He handled my first q4 etron lease. And I wasn't even planning on getting into a 2nd Audi lease, really wanted to explore another European brand but bc of Anthony specifically, I decided to move forward with a q6 etron lease. I work in sales so I have very high standards for honesty, intelligence, efficiency, integrity, fairness, value, and client advocacy. Anthony is all of those things and it won't surprise you that half his business is via referrals and repeat clients. For all previous leases I had always taken the approach of calling as many dealerships as possible to ensure I'm getting the right price but I enjoyed working with Anthony so much for my first lease and trusted his integrity that I didn't even call anyone else for my q6 lease. I knew he would be fair and transparent and now my I'm happily in my 2nd lease with Audi Burlingame. Btw, when I mentioned to Anthony some of the other brands I was exploring, he even offered to introduce me to people he knew at other dealerships. It's one of the many examples that I know I can trust working with him and actually increased my confidence to go with my q6. Anthony loves Audi, knows the products well compared to the market, but he ultimately wants clients to do what's best for them personally, which I believe is what great sales people do - is consult people into the best decisions for themselves. Ask for Anthony - best in the Bay! read more

Don't waste your time and spend your money at this AUDI dealership. If you want an Audi drive a bit further and find another. I have been in the AUDI family for the past 15 years and been going to Audi Burlingame for the last 9 years . They have progressively been getting worse . The service department is pretty horrible and the sales department also has no work ethics . I eventually went to Audi Palo Alto ... and it was a breath of fresh air. They are the best in customer service . I buy the top line of Audi cars and I am glad I was able to take my business there and not to Audi Burlingame . read more

I accompanied my friend who was purchasing a 2003 BMW from Audi Burlingame. He was very happy with getting a decent deal on the vehicle. So why the reason for only 2 stars you ask? I didn't buy a car... However, Michael seemed very scuzzy. Claiming my friend needed to apply for financing again, even though he did it the day prior... He argued this multiple times.. definitely got the "used car salesmen" vibe from this dude. Here is my friends feedback: I got a check engine light just after purchase, I replied to an email from the dealership that offered a "second delivery" and Larry (THE MANAGER) literally said, I cannot help you and hung up. I emailed him back multiple times to no avail. After the check engine light, I found other items that needed immediate attention. Figured I'd get some resolution but so far, nothing. Be honest with the vehicle that you sell. Buyer beware. read more

I only have a few dealerships to compare but this is the best Audi in the Bay Area. They have tons of space, snacks, fast turnaround, nice coffee machine, competent knowledgeable staff and great attitudes. They also send you an email detailing a walk around the car with updates and suggestions. This time I had Richie who was fantastic. I know he had ton on his plate yet always was patient and thorough with his explanations and what the process would look like. They also have hooked me up with a loaner or lyft when needed. Hard to imagine taking my car elsewhere. read more

I called on the Tuesday after Christmas when my passenger side window broke upon me closing my driver side door. Yes I did park in SF overnight Christmas Eve so likely an attempted break in. Victoria was so empathetic and helpful. She immediately explained that the window needed to be ordered, took my info and said she'd call back when she was confirmed on the parts arrival. Within a few hours she had automatically booked me into a service appt Thursday am. When I arrived for my 8:15am appointment, Carlos was ready for me. Checked me in and got me a loaner car within 15 minutes. I have owned this Audi since July 2018, and have had it serviced 5-6 times (at another location). This is the first time I had a loaner car without reserving it, received a video walk through of my vehicle inspection and repairs and actually had it serviced same day. Thank you Audi Burlingame!!! read more

Authentic. Transparent pricing. Invested in the long-term. These are the characteristics that described the interaction with Josiah that made this the smoothest and easiest to come back to experience. It was our second purchase from here yesterday and great chance it won't be the last. Katherine, the President, is also very personable. They also now have Quan, a talented service manager from a different dealer, so expecting maintenance will be great too. More power to the family business. read more

Untrustworthy service manager--Mark Martinez. I brought my car in for a multi-point inspection because I was moving. Mark called me at close that my car needed timing belt replaced and something with the suspension needed replaced that was absolutely crucial and was a huge safety issue and quoted me about $4k-$5k. I agreed to the timing belt service at around $1400, but will get back to him the next day regarding suspension (so I can ask my dad). I reached out to him the next day to get the details on what I needed regarding the suspension since he was super vague but he was an absolutely hard person to get a hold of. Even with texting, he avoided the question or just not responded at all. Maybe because I wasn't a priority since my car is older (2013). I gave up at some point and thought that it must not have been as crucial as he mentioned. Upon pick-up, I couldn't find him to ask about it. I moved states and for 6 months(my next oil change/inspection at out-of-state Audi) I was super worried about it. The way he presented it initially was alarming and it was always in the back of my mind with every sound my car made. I called their office 4x, a combination of voice messages and leaving messages to the front desk to have him call me back so I can learn more about it. NOTHING. At Audi (out of state), I was expecting for them to mention this necessary repair and I was ready to have it taken care of, but nope, nothing was wrong and my car was in great shape. Yes, I had them confirm this. If I wasn't leaving the state that week, I would've dished out a few thousand dollars with Audi Burlingame for no reason. Granted this is a team effort, but they do not operate with honesty and integrity in mind, just profit$. If you had a plethora of choices, I would advise not to come here. But be warned that just because you're taking your vehicle to Audi Burlingame rather than some other regular shop, doesn't mean you should let your guard down and trust that they are acting on your best interest. read more

Audi Burlingame - Audi Burlingame Nov 2021. Steering and Steering linkages in red - Car Dealers Near Me - Burlingame, California

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Untrustworthy. I agreed to purchase a used 2022 Audi. They took my deposit form since I was travelling for the next 6 days and agreed to hold it with the deposit. They sold the car out from under me that weekend. Now I have to start over. They will smile and be all about "customer service" but I wouldn't trust them. I've had two new Audi's for a decade. Now Audi has lost a customer for life. But hey...they sold the car so I guess they win? read more

I recently purchased my Audi Q7 here and Anthony was my sales rep and I want to thank him so much for helping me throughout the whole process. Prior to getting in touch with this dealership, I did some car shopping and my experience with the sales reps wasn't as pleasant as it was with Anthony. Anthony exceeded my expectations and was very helpful to all my questions and concerns. If your in the hunt to buy an Audi/Porsche car, please don't hesitate to reach out to this dealership as they are all so welcoming and helpful from the front desk lady, car service guys, to the sales people. read more

I leased a car from here in Dec of 22. I worked with Jonathan Luckey from sales, and he was fantastic from start to finish. Nothing but 5 stars for my experience with him. However, my interactions after sale have been painful. Since a few weeks after the purchase, I have been trying to cancel optional service plans that I was entitled to cancel for at least two months after signing. I have had an incredibly difficult time getting ahold of, or getting responses from, anyone in the finance department. I have had to result to reaching out to the dealership owner to get this resolved, and I'm still waiting to hear back on that front. I hate to have my mind go to this, but I imagine the margin on the service packages is incredible for them and they're reluctant to help me recuperate my money from this. Again, I've sent multiple emails, left multiple voicemails, and I still have not managed to get this taken care of 9 months later. Considering people who lease often return to the same dealership, I'd expect a more prudent approach to long-term customer service. At this point, I'd be inclined to entertain a different Audi dealership after my lease is up. read more

This is my third Audi in 5 years, the A5 only last 2.5 months before I got the itch for something just a bit more special. The experience was once again effortless and may I add...fun. Yes, we actually had fun. Anthony was so easy to work with. Everything was done by text, there were no hard sell phone calls, no emails saying I have 5 other people interested in this car...it was just texts. I was running around San Francisco and I sent him what I wanted, inquired about all the summer promotions, he got everything approved before I showed up. I showed up after lunch, took it for a test drive and got the paperwork going with Chris which was maybe 15 minutes. The car was detailed, technology guy synched MyAudi and the next thing I knew we were having cocktails on Burlingame Avenue. Buying a car shouldn't be a hassle and it isn't at Rector. Audi Burlingame knows how to provide an excellent customer experience. From Quan in servicing to Anthony in Sales and everyone in between, I am really appreciative. Hopefully I'll keep this car for more than 2.5 months. read more

I love this place and Anthony Branzuela is a great guy to shop with and buy from as I know from personal experience and a recent tour of inventory and is this the best organized, nicely designed high end so even more pleasant to do business surrounded by gorgeous Porsches and Audi high end. I could go on but, so pleased with my recent tour that I wanted to encourage anyone looking for Audi, Porsche, the lasted and pre-owned ~ it doesn't get better than these guys, they really take care of the cars. UNSOLICITED TESTIMONY! read more

I am thrilled with my new Audi Q5e, and especially thankful of my sales process. I am a past Audi owner, and have used this dealership for 13 years. I have always enjoyed my sales and service experience. My original salesperson, Sal Martin is now the manager, and the entire sales experience was amazing. Michael Chang, my sales advisor led me honestly and exuberantly through the process. Emma, who helped finalized the financial peace was fantastic. I truly enjoyed buying a car here at this dealership. read more

Audi Burlingame - Car Dealers Near Me - Burlingame, California

Returned to Audi Burligame for a new issue, one of my key fobs stopped working even though I changed the battery in the fob. The service department diagnosed the problem, gave me a loaner car overnight, and charged me nothing because 'it was a simple fix'. They didn't even charge for diagnosis which normally is over $300. They also did the full car inspection of brakes, fluids, etc. Plus they washed and vacuumed my car. All free. Well done, again. These guys rock ! read more

Great, honest, team of folks. A family owned business. Not a large corporate car enterprise that is working the bottom line in their favor. read more

Great customer service and communication on the status of my service appointment. I was offered a ride from my home to the dealership. When they found out it will take some time to fix my car, they provided a courtesy vehicle for me. read more