Following up on my previous review. After the rear glass replacement. I found a little plastic tube that was stuck in a space that I couldn't access to clean out. Had to take my car back here again to have them fix the issue. The team was quick to help me and even did a cleaning for me in that area as well (there was a smudge) Shout out to Nate, Sabna, Yahir and Victoria here at Bgame! read more

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I got my car maintenance here a month ago. Brakes, wipers, tires, etc. A month later, one of the NEW tires is leaking air. I let them know, they told me to bring it back. They said there was a nail, the NEW tire they installed got a nail. I looked before bring it in btw, I saw no nail, but ok. They charged me $500+ to tell me there's a nail in my tire. They didn't replace it, didn't fix it. Just "Yeah, it's leaking air. There's a nail." $500+. They also finished two hours before I had to ask customer service if it was done, and when I asked, they said, "Oh yeah, it's done. Let me release the car." Update: My tire is no longer leaking air, so I guess they did so something. But my report didn't say so. read more

DO NOT BUY A TESLA !!! Save your money and buy something else! This Mark Anthony guy was a joke. I asked him what time do you guys open? The guy lied to me over the phone said they are open at 7AM. I arrived around 7AM and Just to find out they dont even open until it was 8AM. I was foolish to think I can trust someone that works at Tesla. Also, they charged me 1 dollar for my loaner vehicle, reason for "toll", I have not gone through any tolls at all, I have not crossed any bridges. Matter of fact, I barely even driven the loaner I was given. This is how shady Tesla is coming to nowadays. Also, when something is broken in my vehicle and thats covered under warranty, I expect new parts with performance that is standard to new parts. However, when my long range battery was broken which can be charged to 330Miles, they replaced it with a battery that can only charge to 250 miles. How is this a replacement at all? Giving me some refurbished second hand downgraded replacement. Had my alignment done here and my steering is still crooked WTH? This Mark Anthony person was yelling at me, wouldn't let me talk. How do you work in customer service acting like this? Why is Tesla hiring Pr*cks like this in the first place? Do you even train your workers? I will never buy another tesla again. Good job you guys! read more

The technician left my car doors wide open over the weekend (I saw it on my tesla app). I do not know if the car was left outside or inside the shop, but when I received the car back both the internal arm rest panels had severe sun damage and bubbled (pictured). The interior was in very good condition when I dropped it off on Friday, and by Monday damaged. They told me sun damage and bubbling take a long time to happen, how is it then it was in great shape when I dropped it off and when I picked it up it was damaged? No one including management took accountability for it and did not offer anything more than a car wash. Do not take your care here unless you want a damaged vehicle. Very poor customer service. I hate leaving negative reviews, as I am not that type of person, but the should know I now have to spend money repairing the interior when they should have. read more

Tesla - Burlingame - sun damaged arm panels on both driver and passenger door panels. - Car Dealers Near Me - Burlingame, California

DO NOT EVER GO HERE. MY CAR CAME BACK INFESTED WITH ANTS. It required hours of back and forth and over a weeks time with Tesla to resolve a cleaning of the car and they were patronizing and extremely non-responsive. I will never go here again and warn anyone else to never go here either. FWIW, they did admit that this happens on a regular basis and in fact, some employees are even afraid to park in their own lot. read more

Adolfo was very kind and welcoming over all very helpful in helping us with our service in our Tesla Over all 5 stars will come back to get help if needed here read more

I'm writing this as a family member who witnessed how frustrating this experience was. My relative was simply trying to get help with a vehicle issue, but Mark Anthony was rude, kept interrupting, and then accused them of yelling. When they asked to speak with a manager, he hung up. We then drove 40 minutes to the service center hoping to resolve the matter in person. Instead, Mark Anthony refused to let us speak with management, laughed, and told us to leave. What made it worse was the warranty issue itself. A faulty high-voltage battery was replaced with one that did not match the original range, and the problem was never properly addressed. After seeing how this was handled, our family has lost confidence in Tesla and would not consider buying one again. read more

If you own a Tesla you'll know that their dealerships are more like Apple Stores rather than a conventional car dealership. The key difference is they don't have "departments" that you can go to for a particular type of assistance that you may need. You'll have to talk to someone and they'' direct you to the person you need to talk to. A bit confusing if you're not aware of this (just like apple stores). I've always been happy with their service here and never had a bad experience. Same as their location in Daly City. All around friendly staff and quite helpful. Ive found some of them go over and beyond what they needed to do to make a customer's day brighter. Great job guys! Thank you for the A+ service :) read more

We had a great experience demo driving with Morville and reserved a car with him on the spot! He is very knowledgeable and answered all our questions. He even knows about other brands and compared them for us :) read more

Tesla - Burlingame - Car Dealers Near Me - Burlingame, California

I don't normally write reviews but I want to give a huge shoutout to Morville and the rest of the team! He is very patient, knowledgeable, and is extremely helpful in guiding you through navigating the Tesla ecosystem. If you are unsure of taking the next step forward, I would highly recommend you to go see him as he makes the whole process more reassuring with good intentions. Buying a car is always going to be stressful yet I was able to leave the dealership with a clear conscience and I am super glad I did not take the "convenient route" and order online. If you value human connection and want better insights for an important financial decision, DO NOT order online and talk to the representatives here, they will try to help you! This is not like any other car dealership where you deal with the mind games of who gets the better of who as Tesla is in a different paradigm of no BS traditional car sales tactics. The staff members here always made me feel welcomed (as I came here for multiple visits) and are a pleasure to speak with. Let the test drive experience and service of the great staff there speak for itself. Great work to the amazing team! read more

OMG, where do I even start? Okay, full honesty: not the biggest fan of their CEO right now. I hate opening a review like that, but it's important context. Great electric vehicles... yada yada... you know the deal. Now--this was my first time getting my Tesla serviced, and I have to say... Morville was incredible. Walking into a Tesla service center is a little weird when you're old school like me. I'm used to people talking to me, checking me in, the whole routine. At Tesla? Nope. The app does almost everything. Maybe Morville saw this old dude trying to do old-dude things, because he actually came over and engaged. He checked in on me, asked if I needed anything--not in that "let me get this guy out of here" way, but in that genuinely warm, classic Filipino-hospitality way. You know, the world-famous "Have you eaten yet?" level of hospitality. He made me feel comfortable, made it easy to ask questions, and was 100% polite and professional the entire time. And here's the wild part--he helped me choose the option that was best for me while I waited. Yes, you read that right. In 2025, a customer service rep actually prioritized my comfort. UNHEARD OF. If this is how they treat existing customers? All my future cars are going to be... TESLA. Morville, you're my hero, man. And not just because we're both Filipino--you're genuinely my hero. read more

I had an excellent experience with Brian at the Tesla Service Center. After getting a flat tire on a Friday, I had my car towed in and found myself in a bit of a bind. Ultimately, the repair options were more than I could move forward with at the time, and my car remained parked at the service facility for several days while I worked out next steps. Throughout all of it, Brian was nothing short of outstanding. From the moment he saw my car, he was gracious, patient, and incredibly understanding. He communicated clearly, treated me with genuine kindness, and never once made me feel rushed or uncomfortable about the situation. Customer service like his is rare--he's a true professional and a real asset to the Burlingame Tesla team. Thank you, Brian, for turning a stressful situation into a positive experience. You're a real winner! read more

I was driving on the freeway when a large rock struck my 2024 Tesla Model Y, causing the windshield to crack. I scheduled an appointment for windshield replacement at the Tesla service center in Burlingame. The estimated time for the replacement was two hours and thirty minutes. However, the Tesla mechanic managed to remove the cracked windshield and install a new one in just two hours, which was quite impressive! If you're concerned about the cost of replacing the windshield for a Tesla Model Y, it's $1,699.44. Fortunately, I have Geico zero-deductible insurance, so I'll be reimbursed for the repair. Thank you service center team! read more

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I met with friendly staff members each of the 3 times I've come here. Once for a tire pressure adjustment, another for tire rotation, and last for a nail puncture in the tire. It took over 60 minutes to get air added to tires (after initial delivery), but got the job done. Tire rotation was great, dropped off the car and got a model 3 loaner for a day. Mail puncture in tire cost a lot here. Staff recommended to go elsewhere, which I did. Thanks for that honest recommendation. read more

Service is always helpful, prompt and willing to answer questions. Morville and the team at Burlingame Tesla recently helped me test drive the 2025 Model S Plaid. Another time, the staff helped to replace the windshield wipers on a Tesla owned rental. Nothing but good things to say about this location. They also have snacks and coffee which is always a plus! read more

Tesla - Burlingame - Car Dealers Near Me - Burlingame, California

Shout out to my boy Morville for letting us try the Model X. We owned a 2024 Model Y, if it wasnt for him offering a Demo we dont even know about upgrading. He is very knowledgeable on his craft. If you need a Tesla visit here at Tesla Burlingame!!! read more

Tesla - Burlingame - Cleanliness is the Key - Car Dealers Near Me - Burlingame, California

Dropped my Model S Plaid there for them to check out the issues with the suspension. Car was driving normally fine, and while I'm on the freeway, suddenly all electrical components were shut off, ABS, Lane Departure, Regenerated Brake, Stability ..... After looking at the car they found out the rear right toe link was damage (broken at the bracket). However, they decided not to continue to do anymore works on the car due to the aftermarket parts that was installed (previous owner installed the N2titive Lower Links), also charged me $90. I asked if they can replace the lower links with the OEM parts, so they can continue to work on the car, but they refused to work or touch anything that is aftermarket or non tesla parts. They wanted me to take the car to whatever shop that I want to remove N2titive Lower Links and put back the original (which I don't have). I meant they offer no other alternative solution just complete rejected the car. They rather do that and have customer drive home with a car that has a broken toe link. It's very and super dangerous to drive the car under such conditions. Anything can happen, I meant the wheel can just fall off and fly to other cars, people, including me, might get injured or die as the result. I meant their policy of not working on cars with aftermarket parts is one thing but at least warn me with the conditions of the car or told me to tow the car instead of drive it. After found out about the broken Toe Link, I did some research and foud that Tesla is known to have issues with their suspension system. Even though there is no recall on any of the parts but it's a well known topic/issues in the Tesla Forum and on the internet. People in the forum suggested me to reach out to Tesla and reason with them about this defected Toe Link and see if they perform the "good will" fix. Tesla Service Center at Burlingame rejected everything that I asked. The service advisor Lissette Gutierrez and her service manager Vickie repeatedly stated that the Toe Link broke due to wear and tear, not defected. I meant use your common sense Vickie, looks like you have some, just refused to use it. If it's due to wear and tear, how is it possible to break at the 45k miles. They just wanted to avoid the liability and ignore the issue/problems and facts about their parts in suspension. I understand that they have a right to refuse to work on cars with aftermarket parts but this is BS. I took the car there for alignment before and they didn't say anything about the aftermarket pars. They did the alignment or at least they said they did. By the way, that was also a horrible job. They didn't provide me with the alignment results, the before and after readings and how they corrected it, and the tires still went bad in about 5-7K miles. And I'm sure they worked on cars with aftermarket parts before (please comment on this). Anyhow, figured that they would use the aftermarket parts for the solution, I asked them if they can provide me a new Toe Link, and I'll bring my car to other shops who are willing to do the work to install. I still believe this is the least least they can do to correct the issue. Lissette and Vickie, especially Vickie, rejected my offer, continue saying that Toe Links broke due to wear and tear but they were happy to sell me one instead. After found out it only cost $80 for the Toe Link (probably cost Tesla $10-20 to make it from China), I gave up with the conversation with the Manager Vickie. I feel like I'm freaking waste my time to convince them on something like this for $80. So why do I write this such long review to complain about them, some of you might ask. It's all about what is right, what is reasonable, and how Tesla service Center at Burlingame, especially Lissette and Vickie treat their customers. I have 3 Tesla cars and have been referred friends and family to buy Tesla. Spreading the good words about Tesla but Lissette and Vickie at Tesla Service in Burlingame now has completely changed my mind about Tesla. Great work there Vickie!! For now you lost a customer, and soon you will lose more if you continue to do business like this. read more

Tesla - Burlingame - Car Dealers Near Me - Burlingame, California

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I dropped off my car yesterday at 3:30pm to replace my sunroof due to a large crack. The instructions were clear and easy to follow for drop off and my car was ready the very next morning for pick up. Only thing is I wish they could have let me know earlier it would be an overnight repair, I had to call my husband last minute to pick me up. Other than that, not too bad. read more

I have an amazing time on their service department they're very helpful. Everytime I come Morville the Filipino salesman always say hi to me making sure everything is ok, keeping me updated to Tesla new products. 100% recommend to all Tesla owners in Bayarea read more

Tesla - Burlingame - Car Dealers Near Me - Burlingame, California

Just picked up my Model 3 from Tesla Burlingame and had a great experience working with Morville. He was easy to talk to, answered all my questions, and kept everything moving smoothly. No pressure at all, which I appreciated. Made the whole process simple from start to finish. read more

First of all I have a Tesla S and it cost over 100k and every time I came in they treated me like a second class citizen. My drive unit was broken and came in and paid out of pocket. These imbeciles did not properly secure my middle and back undercover and also my rear bumper. So the entire bumper came off on the freeway. It was just a lot of headaches and they wouldn't admit fault. Also came in with my friend to have his high voltage battery replaced under warranty. He has a long range which charges to 340 miles full charge. After battery was replaced Tesla committed consumer fraud and gave him a new battery that only charge to 240. I would tell everyone to never buy another Tesla ! Also this mark anthony guy and the manager Vicky he is a joke. You have been warned this is like the shittiest experience I have ever had for a car this expensive ??? And for Tesla for commit blatant fraud. Do not buy or pay for any service here. read more

Customer service is awesome - friendly, knowledgeable and customer oriented. Compared to another Tesla service center, this one is way better! read more

Morville is awesome! Very detailed explanation of the functions and great service! The experience of demo drive is amazing! read more

Sebastian and Morville have been greatly helpful during my demo drive days and following up with helpful info. Morville even stayed after normal hours to help me resolve the final debates on options. They sealed the deal for Tesla from me, thank you! read more

The Tesla Burlingame showroom was a great experience. One of the employees, Morville, was kind enough to give my wife and I as much information as we needed in learning more about owning a Tesla vehicle. Will definitely recommend his services and the location if you are looking into buying a Tesla. read more

I guess most Tesla owners don't know how to work on cars. I came in there, bought a battery. The Tesla Burlingame rep asked me over the counter twice (meaning hand me the battery) with surprise. I said yes twice, and got my battery really quick. The Serramonte / Colma Tesla is absolutely useless for service. The have some random hours, the guy must not be reliable. You can buy parts over the counter all the way to 6pm at Tesla Burlingame. read more

The service was fast and efficient. Shoutout to Morville. When he realized I might be there for a bit, he approached and offered a test drive vehicle, which ended up saving me a large chunk of time today. He's very knowledgeable on the new spec and the current Tesla ecosystem. Thanks again Morville! read more

The service was fast, smooth, and very efficient. Morville went above and beyond--when he realized we were planning to take an Uber to Hillsdale Mall, he kindly offered us a car instead. This thoughtful gesture made a big difference and truly elevated our experience. We were very happy and grateful for the excellent customer service we received at Tesla. Thanks to Morville again for the service!!! read more

I scheduled the service with detailed instructions of what was needed (change front tires and alignment of all 4 ). Pretty straightforward. On the day scheduled, when I went to drop it off, I was informed that they only could change the tires (no alignment!). They offered to reschedule for today 7/08. When we arrived to drop it off at the scheduled time, the staff said that the machine was broken and couldn't do the service - again! So disappointing because it takes a lot of planning to take time away from work etc. and there was not even an advance notice. The only positive experience was that the Burlingame staff was able to schedule same day at the Palo Alto unit. The experience there was very different. I will avoid the Burlingame unit as much as I can. Too bad though. I hope they are able to turn things around quickly. read more

THE BLONDE MUSTACHE GUY IS REALLY WEIRD. I was just asking him about the process like, my loan is approved, so do I need to confirm it right away, or if I put it on hold, will it delay my delivery? Instead of answering, he goes, in front of people "Well, we give you the loan, you should take it. Without taking it, how is it going to work?" blah blah blah first of all you didn't give me the loan who is we? I got it He acts like I'm buying a Tesla every month. If you can't answer the question, what's your purpose of working for Tesla? The store wasn't even busy, and I still waited literally 20-30 minutes just to ask him a simple question while he was chatting with another customer. When I finally got to ask, he acted like he's some super important person. Dude, chill out you're not saving the world. Plus, you have the easiest sales job out there. I ordered the vehicle online, I did everything myself you literally didn't do anything. All you have to do is answer simple questions when a customer asks, and you can't even do that. I honestly don't know why Tesla is wasting money keeping you there. read more

I had such a great experience here getting my car serviced they were fast, efficient, and so nice! Thanks again, Nate and morvile!!

Amazing experience. I dropped my car off, they gave me a demo loaner car to use and in under 2hrs my car was finished getting serviced. Morville was very helpful and professional. Great customer service!!! read more

PSA - ANT INFESTATION: My Tesla was infested with ants when I picked it up from service - crawling all over the interior cabin, doors, around the charger port, dancing between panels we couldn't reach. The car was clean inside (we never ate in the car) and ant-free when dropped it off. Since we picked it up after-hours the first time (this ended up being a saga of other issues), I messaged them and they gave us a $110 refund after talking to management. $110 wouldn't even cover the cost to hire someone to deep clean and deal with this. The employees said that they have ant issues in the summer months, much like the rest of the bay area, and ant infestations happen occasionally in customer's cars (one other car with that issue in July) and can happen within 20 minutes. It was terrifying how blasé the dealer was. I paid a premium for service at a Tesla dealer, and to get the car back in what I almost considered a much worse state was tragic. Other observations: I was impressed how many friction points a regular dealer have were mitigated - you can drop off your car and return loaners after-hours. The messaging app system works great, although they create a separate ticket for each issue. Through the app, they send estimates which you approve for additional work. You pay on the app, which will unlock your car for pick up which you can do after-hours. The staff were pleasant. I had asked after the first incident if they could detail the car and remove the ants, and he said they had no detail team but that he would * personally * vacuum out the ants (hard to say if he did since there were tons of ants for the second pickup). It appears the service staff work hard and past midnight. I think some of the errors I had to bring it back for should have been discovered and addressed before returning the car, but perhaps the metrics of finishing tickets is more important than making sure the car is error-free. Conclusion: I have mixed feelings since the staff were nice, but ultimately no customer should be getting their car back dancing with ants. Unfortunately my time and inconvenience is worth only $110 to management. read more

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Morville was really kind and helpful in getting me a demo car as they ran out of loaner cars while getting my car serviced

We want to recognize MORVILLE NARIO, great awesome customer service, great attitude, positive attitude, proud kababayan here, so helpful,we said yes because he really convincing us, knowledgeable at hes work, Tesla is so blessed to have you. Keep it up, you ROCK read more

Tesla - Burlingame - MARVILLE NARIO - Car Dealers Near Me - Burlingame, California

Went in for a tire rotation service and everything was easy and smooth. The worker, Morville, helped me out with getting a test drive set up and was very friendly and efficient! read more

I had an amazing experience working with Morville at Tesla Burlingame. He helped me with my Model Y order and made the entire process smooth, stress-free, and straightforward. He was patient, knowledgeable, and took the time to walk me through every detail without any pressure. If you're thinking about ordering a Tesla, ask for Morville - he genuinely cares and makes sure you leave confident and excited. Highly recommend! read more

I don't really understand where customer service has gone. I have dropped my car off here for service and I was given the dirtiest loaner car. It is embarrassing the condition the vehicle they gave me is in. I guess Tesla doesn't need to sell you on upgrading or buying another Tesla so they give you one covered in dirt with a windshield you can't see out of. Also, with 55% battery. Amazing. Upon walking in, I knew my service advisor's name since they let you know who it is in the app. The specific gentleman acted like he was in the middle of open-heart surgery and could not be bothered. He didn't even look at me or acknowledge me. He asked the other associates to help me because he was in the middle of "3 fires" - those were exact words. Thank you for the stellar service and attention to customers. *eye roll* And thanks for the hunk of dirt you gave me to drive around. It makes all sorts of noises and is absolutely filthy. read more

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Don't recommend this location. They don't offer uber or Lyft we spent thousands and they didn't offer a loaner.

Had a great experience with morville today. He made my test drive appointment seamless and was knowledgeable on everything I needed to know.