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Serramonte Volkswagen

4.2 (1.6k reviews)
Closed 9:00 am - 8:00 pm
Updated 2 months ago

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Services - Serramonte Volkswagen

Check engine light

Engine oil light diagnosis

Auto general diagnosis

14 More Services

Auto noise diagnosis

Tire Pressure Monitoring System diagnosis

Auto no-start diagnosis

Auto vibration diagnosis

Auto diagnosis or inspection

Auto pre-purchase inspection

Auto maintenance

Oil changes

Auto repairs

Auto engine repair

Auto transmission repair

Auto wheel and tire repair

Routine automotive maintenance

Transmission leak inspection

Serramonte Volkswagen Photos

Recommended Reviews - Serramonte Volkswagen

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Reviews With Photos

Markup
J M.

Seven years since my last review. What's to say except that they put a $10,000 markup on their cars. A GTI for $52,000+! You can find dealers all over the area that are discounting these cars by 10%. They are such scumbags.

Avoid Serramonte if you value your time.   Third time taking it in for the same issue.
Daniela K.

Still waiting! I have notified the manager Wilson that I'd like to speak to someone that can help us get this problem resolved. No response. The car is less than a year old and I've been dealing with a door handle issue since JUNE! Door doesn't close or engage properly.

ID 4 pro
Md Hasanul A.

I leased a new ID4 pro from Sho Tsai at Serramonte Volkswagen, and I can honestly say it was the easiest and most transparent car-buying process I've ever been through. From the very beginning, Sho Tsai was incredibly helpful. He was completely upfront about the pricing and found me best deal possible. He respected my communication preferences. We handled almost everything over text, as I requested. He never once made an unnecessary sales call or pressured me. Here's what really proves he's a genuine professional: At one point, I found what looked like a better deal at a different dealership. When I told him, he was completely understanding and didn't mind at all. He encouraged me to take the deal that was best for me, with no attitude or pressure. As it turned out, that other deal fell through, and I immediately went back to Sho Tsao. He welcomed me back and made the rest of the process seamless. He honored every single thing we had discussed over text, and he completed most of the paperwork before I even arrived. He didn't try to upsell me on a single extra package. He clearly understood my needs and gave me suggestions that were truly best for me, not for his commission. After all the horror stories you read online about car salesmen, Sho Tsai is a rare find. He is a truly genuine person who stands by his word. If you want an honest, efficient, and respectful car-leasing experience, I cannot recommend him highly enough.

My Tron car
Rachana N.

I had a very pleasant experience through the entire process. Did the paper work at VW. The process was clear, went quickly and Sho stayed after hours to make sure I was taken care of all the way through until I drove off. He helped set up the car to my preferences as we waited. Excellent feeling!!

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2 months ago

Sho was amazing. He helped us tremendously with our Taos. Highly recommend this dealership to anyone who's looking to buy a Volkswagen.

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8 months ago

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Review Highlights - Serramonte Volkswagen

I purchased my first car, a 2021 Volkswagen Jetta, last year and could not be more grateful for such a great staff!

Mentioned in 159 reviews

Read more highlights

Berkeley Honda Autocenter

Berkeley Honda Autocenter

(447 reviews)

South Berkeley

Friendly staff, easy to make an appointment online or by phone. They quoted me 2 hours for an oil…read morechange, but they were done in 45 minutes! Car received in good condition. I take both of my Hondas here usually.

I rarely leave reviews, but I feel obligated to share my experience so others can be careful when…read morebuying a used vehicle from Berkeley Honda. I purchased a 2012 Jeep Wrangler from this dealership for around $18,000. During the sales process, the staff was very friendly and welcoming to the family. I was told the vehicle came with a 24-month / 24,000-mile powertrain warranty, and I was reassured that if anything went wrong I could bring the vehicle back and it would be taken care of. Unfortunately, my experience after the sale has been the complete opposite. After driving the Jeep only about 2,200 miles, the vehicle broke down and had to be taken to a Jeep dealership for diagnosis. I was then informed that the vehicle needs a major repair to the powertrain wiring harness, which is estimated to cost about $5,000. Despite the fact that this issue involves the powertrain wiring, Berkeley Honda has refused to help with the repair and claims that the issue does not fall under the powertrain warranty. What has been even more frustrating is the lack of communication and accountability. When it was time to sell the vehicle, everyone was very responsive and helpful. But once the problem appeared, that support disappeared. Calls have gone unanswered and emails have been ignored. I have only made three payments on this vehicle before this major issue occurred. Now I'm facing a $5,000 repair bill on a vehicle I just purchased, and I've had to take BART to work while trying to figure out how to afford the repair. At this point I am filing complaints with the California DMV and other consumer protection agencies so the situation can be reviewed. My advice to anyone considering buying a used vehicle from Berkeley Honda: * Have a trusted third-party mechanic inspect the vehicle before purchasing * Carefully review what the warranty actually covers * Do not rely on verbal assurances during the sales process I regret trusting the promises that were made during the purchase. I hope sharing this experience helps other buyers make a more informed decision.

Serramonte Volkswagen - autorepair - Updated May 2026

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