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    Serramonte Ford

    3.1 (1.1k reviews)
    Closed 7:30 am - 8:00 pm
    Updated 2 months ago

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    "replaced cabin filter"

    There service department, is really just a renamed sales department. They are happy to sell you "services" your vehicle doesn't need while ignoring things your vehicle may actually need. They'd rather let your vehicle wear out so the can replace more, heck, why not replace the whole thing! At my 30K service, I requested a cabin filter change. Upon returning home, I inspected the filter myself only to find the old and (very dirty) filter still installed. At my 60K service, they replaced my wiper blades with the wrong ones (they prevented the fluid from hitting the windscreen), and they had no interest in helping me solve the problem when I returned to address the problem. I asked if they were factory OEM blades and they said they were. I replaced the blades myself and went back 20 mins later to return the blades that had sold me. Upon this second visit, not only were they extremely rude, they certainly didn't offer any help, the service advisor KYLE, with all of his attitude, discovered the blades that had been installed were actually not OEM. ENEN THOUGH I HAD ASKED THIS QUESTION ON MY FIRST VISIT AND HE SAID, YEP, THOSE ARE OEM. So after all that, the dealership made a mistake, was rude and unwilling to help me solve the problem, and as a final move of ignorance, they wrote on my return paper work "Customer returned blades because he didn't like them" What a piece of s*it department that is using their recording process against customers in a very dishonest way. I'm sure they're great wile your vehicle is under warranty with zero problems. Otherwise, I'd avoid at all costs. If they can't take care of the easy and obvious things honestly, how on earth are they doing on the parts you can't see...

    Gigi R.

    I recently purchased a car from Serramonte Ford in Daly City, and while the sales experience was pleasant, the aftercare has been frustrating. Before the purchase, I was met with great communication and attentiveness from the team. However, as soon as I left the lot, it became very challenging to get in touch with anyone (willing to finish a conversation) for support. Unfortunately, my vehicle had an issue with a broken rim right after I bought it, and getting the dealership to take responsibility and cover the costs has been a nightmare. Despite repeated attempts, it feels like they're only willing to do the bare minimum to help resolve the issue. I would have loved to give a higher rating, as the team was wonderful upfront, but the post-purchase experience has been disappointing. Be mindful of potential aftercare challenges if you're considering purchasing here. I have included a photo of the inside of my rear passenger rim. I was assured that everything was thoroughly checked by their in-house mechanics, only to discover that I had a cracked rim. They're only willing to cover a portion of the replacement cost. I keep getting left with open-ended conversations from the salesperson who sold me the vehicle

    Patrick R.

    From the moment i stepped foot just to look around in the dealership we were treated with a wonderful experience thanks to Jabari, Alejandro, and Cohen. I had gone back a couple of times to check out the car and ended up doing business with them because of the wonderful customer service the team provided. They went above and beyond as to even fixing my headlight and answering all of my questions. I would definitely do business with them again. Thank you for the wonderful experience serramonte ford and getting me into my dream car!

    Broken tail light and text messages with the salesman

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    1 month ago

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    Mary V.

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    3 months ago

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    Mary V.

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    24 days ago

    Not gonna lie, JOHN the mechanic is clutch. Took care of my car like it was his own. No BS, just quality work. Definitely coming back

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    15 days ago

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    Hi, Sammie. Thank you so much for leaving us a stellar review!

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    3 months ago

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    4 months ago

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    9 months ago

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    Mary V.

    Hi, Megan. Thank you so much for leaving us a stellar review!

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    2 months ago

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    10 months ago

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    Thank you for the positive review!

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    5 months ago

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    6 months ago

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    6 months ago

    Excellent services, the staff is great. Hamza, Jhay, Adrian,, Germany are perfect. All exceed my expectations

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    8 months ago

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    9 months ago

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    4 months ago

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    9 months ago

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    8 months ago

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    1 year ago

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    2 years ago

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    9 months ago

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    5 months ago

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    Hi, Alexandra. Thank you so much for leaving us a stellar review!

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    5 months ago

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    11 months ago

    I have taken my car here for repairs a few times. They are professional about their work but a little bit expensive.

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    11 months ago

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    2 years ago

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    2 years ago

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    11 months ago

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    9 months ago

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    Page 1 of 29

    Serramonte Ford Reviews in Other Languages

    Ask the Community - Serramonte Ford

    Has anyone been successful getting them to remove the mark up when buying a car?

    Peter, It really depends on a number of factors including the particular model of interest.

    Is there WiFi here if I need to work while my car is being serviced?

    Bree, Yes we offer free wi-fi so you will have no trouble working while your car is being serviced!

    Don’t See Your Question? Ask Away!

    Review Highlights - Serramonte Ford

    Victor provided OUTSTANDING customer service even though they were extremely busy.

    Mentioned in 107 reviews

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    Lexus of Serramonte - Service time

    Lexus of Serramonte

    (1.1k reviews)

    I'd waited for a couple of months for the latest IS350 - and my experience with this dealership was…read morevery pleasant. Tanvir was my salesperson - who had contacted me on the day that the new models had came in. Tanvir had understood and knew what I exactly wanted, which made the entire process extremely smooth and transparent. There were no hidden fees, the pricing was extremely reasonable, and ultimately I felt very valued as a customer. 5 stars!

    We recently embarked on a journey to purchase a new car. After exploring a few dealerships, we…read morestumbled upon Lexus of Serramonte. Little did we know, this would be the beginning of a remarkable car-buying experience. Our journey began with a warm greeting from the front desk receptionist, followed by an introduction to Tanvir, our car salesman. Tanvir stood out as one of the most approachable and professional salespeople I've ever encountered. He genuinely listened to our needs and preferences, ensuring that we felt heard and valued. Tanvir's straightforward and transparent communication style made the entire process seamless and hassle-free. Manny, Tanvir's manager, was equally friendly and accommodating. He went above and beyond to meet our requirements and provide us with the best possible service. The entire team at Lexus of Serramonte, from the car salespeople to management and even the finance manager Thomson, demonstrated exceptional professionalism and customer-centricity. I understand that car purchases can be daunting, but Tanvir, Manny, and their team transformed our experience into a breeze. Even today, Tanvir continues to follow up with us, addressing any questions we may have and ensuring that we're fully satisfied with our purchase. Whenever we're in the area, we make sure to visit Lexus of Serramonte, and Tanvir is always eager to show us the latest gadgets and features of their vehicles. In conclusion, I highly recommend Lexus of Serramonte and wholeheartedly endorse Tanvir as our car salesman. He takes great pride in providing exceptional service and genuinely cares about the well-being of his customers.

    Serramonte Kia - Second time here, waiting for idk what?

    Serramonte Kia

    (322 reviews)

    I had a very positive experience recently at Serramonte Kia purchasing an EV6. I already leased an…read moreolder EV6, had done my research and knew exactly what I wanted. Karoush was great -he didn't waste my time on things I didn't need, but knowledgeably answered any questions I did have. Best of all, although I was willing to accept one of the vehicles that were local, he knew my first choice for color and took the time to go several hours away to pick up one in that color, so I could be completely satisfied. On top of that I got a great deal and my lease payment is actually significantly less than what I was paying on my older EV6, same trim package. RC in finance was also super easy and efficient to work with. In the past, my biggest issue with car buying has been all of the BS and wasted time, and I got NONE of that with Kia Serramonte. Thank you Karoush and RC!

    Original post deleted from Yelp. The service department at…read morethis dealership is horrible. The man that checked my car in no longer worked there the next day. Nobody knew who had been reassigned to my car or if it was even looked at. The work order was incomplete and most things were never entered. The staff was rude and unhelpful. A gentleman did respond to the post saying the normal : This should never have happened etc. And to call the manager at Serramonte Subaru to address the problem. I called and the manager that I was supposed to talk to was not there. I was asked to leave him a voicemail which I did. I got no response. Absolutely the worst experience I have ever had with a company and subjected to the rudest staff ever. I am now going to Burlingame Kia. Stay away from this place and don't think "Alham" means what he says. He just posted his response so it looks like they are going to fix the problem and take care of you. He is not.

    Serramonte Volkswagen

    Serramonte Volkswagen

    (1.6k reviews)

    When I was gearing up to purchase a new vehicle in December, I was preparing myself for an arduous…read moreand challenging car-buying process. To my pleasant surprise, working with Sho Tsai at Serramonte VW was extremely easy and smooth. Sho is very patient and straightforward. He listens to you and answers your questions honestly and transparently. It was a refreshing experience after many other unpleasant interactions with other dealers over the years. He was also quick to respond to email and phone calls. Even if he needed time to find an answer, he did the research and got back to me quickly. It was a great experience from the first email to driving off the lot with my new VW van. This was my first time purchasing a VW after declaring myself a Honda-only person for years and years. I guess I am a VW and Honda car person now after working with Sho at Serramonte VW. Five stars and would recommend this dealership to family and friends (and anyone who asks about my new ID.Buzz!).

    My experience with Serramonte Volkswagen service was extremely disappointing…read more I brought my 2022 Volkswagen ID.4 in for a routine 30,000-mile inspection and a recall repair. While my vehicle was in their custody, it fell from a service lift and was damaged. The repair required sectioning and welding work on the rocker panel area. Although the dealership arranged for the body repair, the overall handling of the situation was poor. The repair process took months with repeated changes to the completion date and very limited communication. I frequently had to follow up myself to get updates. Even more concerning, after the accident occurred under their control, the dealership still charged me over $350 for the original service visit and refused to offer any form of diminished value compensation for the damage caused to my vehicle. Accidents can happen, but how a business responds afterward matters. In this case there was little accountability, poor communication, and no effort to make the situation right. I hope Serramonte Volkswagen reviews their service procedures and customer care policies so future customers do not have the same experience.

    Stewart Chevrolet - Service center

    Stewart Chevrolet

    (781 reviews)

    Not to sure where the 2/3 stars are coming from but from my experience from the moment stepping…read moreinto the lot to leaving it was 5/5. Friendly courteous and overall very good feeling. No feeling of being pressured into purchasing and really going that extra step to make sure we made a deal happen on both ends satisfied. Hugs shoutout to AV (don't remember his full name but helped me from th beginning) he had an appointment coming in and left me in the hands of JV and honestly I would go with either or! They definitely know their stuff and very transparent with everything having to do with purchase. Overall I will definitely be coming back and recommending this dealership to friends/family Purchased a 22 GMC sierra Shoutout the guys

    Terrible first and LAST experience with this dealership. I was contacted multiple times by sales…read morerepresentative, Nicolas, over the span of two weeks who reviewed photos of my car, confirmed everything looked good, and provided an estimated appraisal range before scheduling an in-person visit. I rearranged my schedule and drove over an hour for the appointment. While I was already on the way, another representative, Rachel Pagan, sent me a message confirming the appointment and saying she looked forward to meeting me and appraising the car. I responded immediately, but after about 40 minutes she followed up they were no longer interested due to modifications something that was clearly visible in the photos they had already reviewed. I understand dealerships have policies, but this should have been communicated before scheduling, especially given the distance. Overall, a disappointing experience and a lack of consideration for a customer's time.

    CarMax

    CarMax

    (278 reviews)

    Surprisingly good service, Simple, straightforward hassle-free car shopping experience. Fixed…read moreprices, no haggling. Buying a used/pre-owned vehicle seems quite the mystery most of the time, and any car purchase almost seems subject to endless hassle until you get the keys.. Enter CarMax.. Backstory: At the recommendation of a good neighbor, we decided to consider CarMax when shopping for an extra car for the family. They have a HUGE selection of vehicles at each of their locations. As with everything these days, we started with searches on all the usual car shopping websites, but CarMax seemed to have the most solid candidates worth considering. There was one car that we liked at a CarMax store located maybe 40 miles away, so we requested to have that car shipped to CarMax's Colma location - at no cost to us. After a test drive of this and another possible candidate, we decided to purchase the car, but they don't take partial deposits! That said, they could reserve a car for you for 24/48 hours, so we returned with the funds to pick it up two days later. The salespersons seem to be non-commissioned, and all were interchangeable in role and well trained to perform pretty much any part of the sales process, everything from tire-kicking mode, to closing out the sales paperwork. Practically zero up-selling during the sales process either.. Just a question about extended warranties, and that was it. Write the check, and the car is ready for you in their inbound/outbound area. SIMPLE, STRAIGHTFORWARD, ZERO HASSLE, Professional competent courteous service with a great selection of pre-owned vehicles that seem to be in pretty decent shape. PRO TIP to be aware of: These are used cars, and we found that minor cosmetic damage isn't always ALL listed on their web listings when they tend to just show one imperfect spot. Minor cosmetic damage is stuff such as curb rash or minor scrapes on the body less than 3" long. Remember, these are pre-owned vehicles, so a little bit of wear and tear is to be expected! We are happy with our purchase here, and certainly would keep CarMax on our shopping list in the future!

    We just weren't using our beautiful yellow Honda FIT. Do we keep it and ship it back to Ohio or do…read morewe sell it? I don't want to sell it to a private person because at our age I am concerned with safety as well as making sure I get my money. So I started researching selling and buying prices in the area. CarMax offer was so good that I was afraid they would bait and switch but I had my plan B. I had a shipping quote. I could always ship it back to Ohio where driving is less scary Other companies, for the most part, wanted me to drive it over to them without giving me a tentative price. The companies that did give me a quote were looking to make a huge profit at my expense. Nope CarMax gave me a quote, dependent on whether I was accurate about the mileage and condition. I walked out with a check for the amount they said they'd pay. The entire process took about an hour or so. Timothy was our guy. He clearly explained things. My license plates were put in a nice CarMax tote bag. Timothy then asked how we were getting home, we are seniors. I was going to walk a mile to Colma Bart then grab MUNI once I hit the city. Timothy treated us to a Lyft. Definitely a 5 star experience from start to finish.

    Golden State Nissan

    Golden State Nissan

    (233 reviews)

    Mike Bagano has worked with me since 2023/early 2024 and always makes sure I'm safe, get the best…read moredeal, and offers recommendations based on my personal situation. I really appreciate his honesty and authenticity, especially as someone who is not knowledgeable in the automotive industry, Mike is like a lighthouse guiding me towards the best decision for me and my car. He has seen/guided me most of my car repair/troubles and for that, I am forever grateful! I know, when I go to Golden State Nissan, I'm in good hands with Mike Bagano!

    A note of caution -…read more Dumb ways for a dealership to make a good sales experience less good... My wife and I purchased a new 2026 Leaf SV+ from Nissan Serramonte in December. Sales experience was fine. Salesman and sales manager both did their things competently and politely, so far so good. The trim line we purchased did not come with a cargo cover for the rear hatchback area, so we negotiated that one be added as part of the purchase. The dealership advised that they did not have one in stock, and that they would order it to arrive "soon" and would call when it was in. Still good. Two weeks later, no calls to us, so we started calling them. We were told cover was on order, it should arrive in the next few days, they would call. Sadly, no calls to us, so we called again multiple times over multiple days until (about 3.5 weeks after purchase) we are told cover has arrived, we can come in to pick it up. Not great, but still ok. Drive back over (about 30min away, each way), pick up cover in a large cardboard box, toss it in car and head back home. Now it gets weird. The cargo cover is a large flat molded piece that comes with a small bag of parts, instructions in Japanese, and no obvious way to install. Called the dealership again and were told they would install it, just bring it back in. Now it is starting to feel like a waste of time, not so great. Confirmed a time to bring it in with our salesman, confirmed it could be done while I waited, and drove back to the dealership. After arriving there I hear that: (1) installation requires drilling holes in the hatch pillars or plastic covers, that this requires some sort of printed templates, that this is a surprise, and that they will need to charge for the installation, and (2) they are really busy right now so they can either get to it in five hours, or I can schedule another time. Now I am no longer a happy customer, and thats how it goes... Use caution if you use this dealership.

    Serramonte Ford - car_dealers - Updated May 2026

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