Sold off my Audi A3 e-tron and received excellent customer service from Jian yesterday (6/21/2026 @ ~1:30pm). He made the process quick and easy, and he was very professional and personable the entire time. Hire more like Jian. Also, I didn't get his name, but the person who checked us in was also very friendly! read more

Came here almost ten years ago when I was helping a legacy business close. They had a delivery van that they needed to sell so I brought it here to tell the owners what they'd pay. As I left here about nine years ago, a friend who just partnered in a new business bought the van from me for price that CarMax priced it. Fast forward to now, my brother's friend made an appointment to bring my brother's van. Sharing all of the pertinent information with them online, we walked in a little after their 10 am opening time on a Wednesday morning. Our greeter asked how he could help us and led us to business office counter and helped us check in for our appointment. We found seats in the waiting area and listened for our names to be called. A few minutes later, we gave them the van key, my driver's license, the pink slip, and vehicle registration. We told him where the van was parked and someone inspected the car to verify the information the friend provided. They confirmed the quoted price given to the friend and asked us to wait as they finished the paperwork. We were called to a desk where we signed documents including the pink slip turning ownership of the van to them. All told, we were in and out of there in 30 minutes as the greeter gave as his estimate. Thanks to the greeter whose name I didn't catch and the various people who helped with our transaction. Big thanks to Timothy who initiated our appointment and guided me in signing all of the paperwork. Obviously, a lot depends on the condition of your vehicle so do your homework before coming here so you know what to expect. read more

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Surprisingly good service, Simple, straightforward hassle-free car shopping experience. Fixed prices, no haggling. Buying a used/pre-owned vehicle seems quite the mystery most of the time, and any car purchase almost seems subject to endless hassle until you get the keys.. Enter CarMax.. Backstory: At the recommendation of a good neighbor, we decided to consider CarMax when shopping for an extra car for the family. They have a HUGE selection of vehicles at each of their locations. As with everything these days, we started with searches on all the usual car shopping websites, but CarMax seemed to have the most solid candidates worth considering. There was one car that we liked at a CarMax store located maybe 40 miles away, so we requested to have that car shipped to CarMax's Colma location - at no cost to us. After a test drive of this and another possible candidate, we decided to purchase the car, but they don't take partial deposits! That said, they could reserve a car for you for 24/48 hours, so we returned with the funds to pick it up two days later. The salespersons seem to be non-commissioned, and all were interchangeable in role and well trained to perform pretty much any part of the sales process, everything from tire-kicking mode, to closing out the sales paperwork. Practically zero up-selling during the sales process either.. Just a question about extended warranties, and that was it. Write the check, and the car is ready for you in their inbound/outbound area. SIMPLE, STRAIGHTFORWARD, ZERO HASSLE, Professional competent courteous service with a great selection of pre-owned vehicles that seem to be in pretty decent shape. PRO TIP to be aware of: These are used cars, and we found that minor cosmetic damage isn't always ALL listed on their web listings when they tend to just show one imperfect spot. Minor cosmetic damage is stuff such as curb rash or minor scrapes on the body less than 3" long. Remember, these are pre-owned vehicles, so a little bit of wear and tear is to be expected! We are happy with our purchase here, and certainly would keep CarMax on our shopping list in the future! read more

Bought a BMW x7 there two years ago. Was definitely a lemon with a bunch of issues. BUY FROM SOMEBODY BESIDES CARMAX.

We just weren't using our beautiful yellow Honda FIT. Do we keep it and ship it back to Ohio or do we sell it? I don't want to sell it to a private person because at our age I am concerned with safety as well as making sure I get my money. So I started researching selling and buying prices in the area. CarMax offer was so good that I was afraid they would bait and switch but I had my plan B. I had a shipping quote. I could always ship it back to Ohio where driving is less scary Other companies, for the most part, wanted me to drive it over to them without giving me a tentative price. The companies that did give me a quote were looking to make a huge profit at my expense. Nope CarMax gave me a quote, dependent on whether I was accurate about the mileage and condition. I walked out with a check for the amount they said they'd pay. The entire process took about an hour or so. Timothy was our guy. He clearly explained things. My license plates were put in a nice CarMax tote bag. Timothy then asked how we were getting home, we are seniors. I was going to walk a mile to Colma Bart then grab MUNI once I hit the city. Timothy treated us to a Lyft. Definitely a 5 star experience from start to finish. read more

Hands down the simplest selling experience. Filled out the online application and got an initial offer. Brought the car in, it got appraised (matched the online offer), and within the hour I had a check in my hand. The car had some cosmetic damage and I thought they were going to reduce their offer but they bought the car as is. Definitely recommend CarMax. read more

I want to start this off with saying I am beyond a patient person & am normally very hard to make angry but this isn't right and needed to be said. First I called over the phone was approved for terms with 2 lenders after they pulled my credit. Drove to the serramonte location and test drove 3 cars, decided to take the 3rd one. They then decided to pull my credit again in order to finalize on the new car, I agreed and we moved on, they asked me to add the car to my insurance, I did so. They asked for every document you could think of front and back, I provided, then after receiving a "you're approved" email for what felt like the 3rd or 4th time, I submitted last of documents only to get a call from a manager there I believe named Hui stating that carmax can refuse the right to work with anyone and that they can't do business with me. They not only made me feel like less of a human after that call but they could have definitely let me know much much sooner if they weren't going to work with me. I will never entertain going to a carmax again & will never recommend it to anyone else. Wasted 150$ getting a car shipped there, 4 days of my time off work & damage to my credit after being told I was already approved several times. read more

CarMax - False final approval email after final run of my credit. - Car Buyers Near Me - Colma, California

I've been after my dream car since 2013, and thanks to Benjamin Barreto at CarMax, it's finally mine. Above and beyond doesn't even begin to cover it. I kept calling and staying in touch, and Benjamin was always ready with updates. When the car finally became available, I made the drive, and he was just as excited as I was. I've never met a salesman that invested and dedicated. The whole experience honestly felt like I was buying a car from a family member. I rarely leave reviews, but Benjamin is the guy to go to. And I'll say this. CarMax executives should seriously consider putting Benjamin in charge of training their sales reps on how to treat customers. I'm not joking. Someone should follow up with his past customers, and I'm confident they'd all say the same thing I am. Give this man a promotion. He's earned it. read more

CarMax - Car Buyers Near Me - Colma, California

This is our fourth visit/transaction with Serramonte, Carmax and every time the experience has been terrific! I really like the spacious and bright showroom. A car sale was quite seamless previously, and this experience purchasing a car that we had transferred over from Pleasanton was similarly easy. Nury took great care of us for the test test drive and purchase. The in-house DMV transfer is similarly easy. read more

Didn't get the CarMax experience but the car minimum experience lol. I do not recommend this location. The good thing is that they were nice, at least. Too many details; so, here's a short. Subtly poor customer service. Ineffective time management. Did the express check out process before arrival only to have to spend more time at the location. They wasted a lot of time. Unknowledgeable about standard business practices. A lot of miscommunications happened. Mileage and damage on the car not reported accurately online. There was a hidden cost. Dealt with too many people (8 people) to get service completed. Had to return because the vehicle wasn't inspected properly and parts were missing and not installed. They did not do a computer diagnostic on the vehicle. They couldn't explain the inspection process in detail. There were gnats in the lobby area. A 20 minute test drive wasn't suitable. The gas tank wasn't full but had to return it on full. Their interest rate was more than double what the credit union offered. Didn't do a fair job of cleaning the vehicle. Didn't get the signature grand purchase experience like some other customers got with the big yellow bow and photo. While waiting in the service area for multiple visits, I noticed their service for each customer was inconsistent. read more

I'm here on Yelp to leave a review because I previously left one on Google, and they responded telling me to get in touch so they could resolve my issue. However, they only reply to reviews claiming they'll help just to *look* like they're going to help. In reality, they won't do anything they promise. Following that response--which you can see in the photo I posted here--I contacted them countless times, but to no avail. In short: the level of service you receive *before* you buy the car is one thing, but once you've made the purchase, everything changes. read more

CarMax - . - Car Buyers Near Me - Colma, California

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Carmax in serramonte is the worse dealership in the Bay Area , I waited an entire week for a car . I was told I could take the car for 24 hrs I was told all I had to do was fill out the online application I was pre approved for financing but I was going to purchase the car cash. I get to the dealership the sales person was some weirdo that kept mumbling snide remarks instead of giving me the information on the vehicle , when it was time to test drive I got in the drivers seat and he jumped in on the passenger side. When I asked why he was in the car he responded "im here" I don't understand he buckled up, my partner was at home waiting for me to bring the car so he could see it since I was told I could have it for 24 hrs . I was able to drive the car around the block, came back the sales idiot got out the car and I was left to figure it out, no information just a piece of paper with some specs, needless to say I was disappointed and very upset I went into the dealership to confront the sale person and he had no clue, another sales guy tried to help but he was a racist jerk telling me to calm down just because I asked why would they give me a sales person that knows nothing about the car ? He asked me to calm down and I wasn't even saying anything , I finally told him to go fuck himself and fuck this piece of shit dealership and left. I have never been so disgusted in my life. Do not waste your time with the idiots at carmax read more

Went in to browse cars. Saw a lovely Porsche Macan that I liked but it was marked down a whole lot -- which is exciting! I asked an associate (older caucasian gentleman with an accent and a reddish flush) why the cost was so low and he responded with: "If you don't like it, don't buy it". I was stunned and didn't know how to immediately react because... HUH!? I stood there outside of the bathroom totally perplexed as to why he would answer that way. With that reasoning, I don't like YOU so I won't buy the car, I guess? I was so shocked I didn't even think to ask him his name. Needless to say, I won't be returning to this store. Now, I'm concerned that this is the experience I'll receive at ANY CarMax. What does this experience mean about the care and integrity that is put into the way customer care is managed? And, does this lack of integrity filter into the the care and concern they put into the acquisition, maintenance and sale of these vehicles, too? Yikes. No Bueno. read more

Was looking for a used Mazda and had scheduled for a test drive. Showed up early and checked-in. Thiry minutes later, crickets. An hour later, I walked out the door. I saw other people were being serviced, but folks like me wanting a test drive, ignored. So I gave my business to a Mazda dealership and bought a new car instead. If there was an option to give zero stars, this would be it. read more

Promised a 2000 credit/refund for a shipped cat that had incorrect specs listed in their glitchy website which we had immediately tried to cancel but ended up going in person to resolve then showed me card 2000 over budget. I took that car for a pre inspection paid 145 and the mechanics said there's another 2000 dollars worth of work that needed to get done on it before I should buy it or expect to drive it safely. Some of the things that needed to be done should have already been handled in their 120 point inspection that they claim they do on all their cars. Took it right back to carmax, the sales rep and his manger changed their minds about the credit for 2000 and the sales person insinuated that they could day it happened during the test drive (leaking rotors and bent wheel? COME ON!) He insinuated i might get the 2000 as a refund later if i paid outright for the car right then and there. We left and then went back and forth for hours the next day over the pine roll they finally stated flat out that they were not going to give the 20000 refund or credit. read more

Why does CarMax insist on covering up body damage with flat black paint instead of actually fixing it? I saw a car I was interested in but immediately got turned off by the random strip of flat black paint. Not only does it make the car look goofy, but if they choose to cover up paint, what other damages are they covering up (mechanical, i.e.) read more

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I believe I worked with someone in the business office named Dalu, but that could be a little off. (He's at the Serramonte store in CA, just south of San Francisco.) Anyway, he is fantastic. Very nice, very patient, always willing to try something to help. He talked to me about living in the bay and the holiday season--it was really nice to connect to someone in that way. We both remarked on the fog that day. And how unexpected to do it at a car transaction. But still very welcome. I would be absolutely shocked if Dalu was not a manager by like tomorrow. Keep that guy close, and just hold on to his coattails. I mean, he might never even come down. Not anytime soon, that is. If you go here--and you should--just ask or wait or come back for Dalu, and enjoy the best car buying/selling experience in the west. read more

CarMax - Receipt for my payment. Easy-peasy. - Car Buyers Near Me - Colma, California

I was directed to Carmax (Serramonte) as a place to sell my 2014 Lexus after filling out the details at Edmunds. They sent me an offer that was supposedly good for a week, which seemed to me to be a tremendously good price for my car. I took the car down, assuming that they would haggle a bit, find some dings or something that would lower the price. But no. They looked at it, gave it a quick check and confirmed the price. Then they did all the paperwork and handed me a cashier's check, and paid for me to get a Lyft home (which came very quickly!). It's a very clean, professional and efficient place. If I had another car to sell I would do exactly the same read more

GREAT experience selling my car to car max. Got the preliminary offer online, took it in to the dealership. They ran an inspection on it quickly and I got the same value I was quoted online. Signed the forms and walked out with the a check. Most importantly, every employee was friendly and took the time to explain the process and various forms. Seemed super well trained! Can't recommend this place enough. read more

Easy, smooth process selling my car. Juan was great- friendly and helpful and well-trained in the process and answered all my questions.

First time coming to CarMax and first time selling a used car in over a decade. From the second we talked in to the second we walked out, we were taken cared of. It was a great experience. I will definitely come back for future vehicle transactions. I will make sure to recommend this CarMax location to all my family and friends. I could not recommend this place enough. Thank you to the CarMax team at Colma. read more

Went to the Serramonte CarMax location 2 weeks ago and let's just say I was unimpressed. Back in 2018 I bought a truck from them and it was a great experience. The truck was totally detailed and looked as good as it day it rolled off the assembly line. This last trip to there lot told a totally different story. Almost every car I sat in had dirty interior. Spills that had not been cleaned, crumbs under consoles. Given the premium price they as for their used vehicles you'd think they'd present them better. read more

I could not recomend CarMax more based on our last visit. My husband had received an appraisal online and made an appointment to get his car sold. CarMax's offer price is valid for 7 days once you get the appraisal. When we arrived, we took a seat in their large and comfortable waiting area and within 10 minutes, someone was out to help us. They inspected the vehicle to make sure it was as we indicated online, then they were able to start our paperwork shortly after. All the paperwork with the DMV was done quickly and efficiently, we signed a couple of forms, and were presented with a check a few minutes later. End to end, we were here for less than an hour. There are vending machines onsite and complimentary coffee to enjoy. Great, hassle-free experience! read more

Poor service, I called and spoke with them on the phone to confirm everything and received a list of everything I'll need. I came in the next day with everything as requested and they began requesting paperwork they did not mention I'll need despite providing everything else they did request. Complete waste of time and not helpful at all. Waste of your time read more

I had a great experience with Carmax. They were all helpful and professional, and the 10 day window to change my mind worked well for me. I ended up returning my first car for another car that I liked better. I was glad to have that option. I initially got a car through Carvana, but returned it after my mechanic found some issues. I was not happy with my Carvana experience, and unlike Carmax, Carvana took over a week to return my money, which was frustrating. If you have to return a car at Carmax, you will get your refund at the time of the transaction. I love my new car and overall I found the experience to be no pressure and pleasant. I think I paid a little more, but that 10 day window to change your mind is worth it to get a car you love. read more

This place does not care about their customers. Be prepared to wait for a LONG time even you made appointment and confirmed it. They won't care read more

CarMax - Car Buyers Near Me - Colma, California

Take your money elsewhere! I went today and was there for about an hour and literally walked every aisle of the car lot and NO ONE, absolutely NO ONE greeted me, asked if I needed any help or if I wanted to test drive anything. I walked in and out of their main office to go back out to the lot multiple times to show my boyfriend via FaceTime what I was interested in and nobody even asked if I had any questions. So I was like ok, guess they don't want my money and left. It's sad because I would've possibly walked out of that lot with a new car and gave commission to someone because there were a few that caught my eye but oh well. Hope this review helps the workers work on their customer service because isn't that the whole point of their job? To provide service and try and sell? Anyways, off to continue my car search at better dealerships. read more

DO NOT BUY THIS CAR! VIN# 5TFAY5F16FX434157 STOCK# 24546557 https://www.carmax.com/car/24546557?adcode=EM_XferArrived I have never experienced a dealership try so hard to not sell a vehicle. July 31- Transferred a vehicle from the east coast to CarMax Serramonte. I was given the time frame of Aug 16-22. I paid $2,000 for a non refundable transfer fee hoping the car is in great shape. Aug 24- Called the CarMax call center and spoke to an Annie curious about the status of the vehicle. I tracked the vehicle online and it said the vehicle had arrived finishing up their quality inspection. Annie informed me that the vehicle had a parking brake issue that is being address at the Toyota dealership. Aug 25 - Annie gives me an update that the car is being serviced and will be ready next week. Sep 1- I asked Annie for an update and she said the vehicle arrived back at CarMax and is waiting for final quality check. Sep 5- asked for another updated. I didn't get a reply. Sep 8- I requested a sales manager to call me. A sales manager "calls me and tells me the car is ready and asked if I was available to come pick it up. I told him it may be last minute and I wasn't sure if I could. I ended up going to the store because I wanted to at least check the car out and see if I wanted to actually buy the vehicle. I go with my daughter and her car seat pretty much ready to buy the car. I talk to one of the sales associates Lei who was very patient with me as I express my frustration. I'm waiting for the status of the vehicle for about 1.5 hours and another sales associate Kinzi told me that the car still required a smog and vin verification. I told her the only reason I'm still tied to this car is the $2,000 transfer fee. She offered to return that transfer fee and expedite the process, and offer me a lyft home. Sept 11- Im at a local dealership and I see another car that can replace the one I was planning to get at Carmax. I call CarMax and spoke to a sales associate Juan. I let him know that I would be purchasing another vehicle if the vehicle wasn't ready. He put me on hold to speak to a manager. He came back and told me that they'll have an answer for me within the hour. I was already at another dealership so I told Juan I no longer want the vehicle. Sept 12- Lei called me with an update that the vehicle got a check engine light after the smog and is going out to repairs. I let her know that I no longer want the vehicle because I already went with another dealership. If you didn't bother reading the review, here is the short version. Don't buy with CarMax unless you want the worse headache of your life. You can tell that the departments do not communicate with each other at all. With incompetent managers, everything else trickles downhill from there. First the parking brake was the issue, then the smog, then the check engine light. If there was any type of transparency this would've been avoided. If you choose to ignore my warning, asked for Lei or Kinzi and make sure there's an actual sales associate attached to the vehicle you want to buy. read more

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Pretty nice dealership. Some reasonable prices especially for hybrids. Professional service and very responsive. Bathrooms were very clean and I was pleased they had a kid's corner where my daughter could play while we did our business :) We ended up testing 2 cars here. Cars seem all well-maintained and in good condition. read more

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I went to Carmax online to get a quote for my vehicle that I did not need anymore. I got quotes from various of different places and Carmax had the best one. Once quoted I was able to make an appointment within 7 days. Day of appointment, 30 minutes before my timeslot there was a glitch in the system that rescheduled my appointment. In panic due to driving 25 minutes from home I called Carmax and spoke with a sales agent right away. The sales agent reassured me that I would still be able to come in and not be turned away. I arrived at the store and had one of the best customer service experiences! Was in and out in 15 minutes. read more

I have wasted a tremendous amount of time at Carmax trying to sell a car in perfect condition. After the getting the online appraisal and submitting the documents online, I came in to seek the car. After a long wait in person, they seemed to look for any excuse - no matter how lame - to lower their offer. When the rep said the manager would come speak to me I waited a while (and wrote this review), and then concluded I will not waste another second with this outfit again. This is the only negative review I have ever written, but it was well earned. Post mortem - I walked into another shop and sold the car easily for $4000 more than Carmax ended up offering. read more

Now (11/2021) is a great time to sell your car since you will get a much better value out of it. And I had a good experience selling my minivan to Carmax. We drive a lot less since pandemic started therefore, there is no reason for us to keep the minivan. I looked around the websites like Carmax, Vroom and Carvana, looks like Carmax offered the best price for my minivan. Write down my offer code and scheduled an appt at their Daly City location. Showed up on time and was helped right away. Whole process took a bit longer than I expected but overall Arron was very friendly and helpful. Once he started the process, we were out of there in less than 30min. Keep in mind that if you are currently leasing your car, there are number of companies Carmax will not work with and I have attached a picture below. Overall a good experience selling to Carmax. Here are the selling process: You show up at front and check in, filled out a form and head to business off and give them your key A person will go to your car and check it out, possibly take it out for a test drive Then a sales rep will come over with an offer, the offer they have should be the same or similar with the offer you received online as long as you filled out and answers each question correctly After you agree with the price, you can sell it to them right away or you have 7 days to think about the offer Once you agree to sell on the spot, it should take about 30-60min for the process to be completed. They will need to all your loan or leasing company with you to get the correct payoff amount. read more

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Sold my Tesla Model 3 2020 here recently. Overall a very smooth and easy process. Everyone I encountered was quite friendly and I did not feel any pressure or receive negative attitude. Miriam was very approachable and assisted me with receiving my first appraisal offer. Aaron was respectful and efficiently worked on closing the deal and finalizing my sale in less than 45 minutes of arriving to CarMax with an appraisal offer in hand already. The only potential downside is to make sure to allocate time (~1 hour) for the any car appraisals. It will take almost an hour of waiting in the lobby while someone inspects your vehicle and finally presents you with a finalized paper offer after they do some office research too. I did decline the option of leaving early and having the offer emailed to me. Interestingly enough, my car was actually appraised twice, roughly a month apart, with a higher appraisal offer the second time around. Regardless, both appraisal offers were the highest among other dealerships. The bank draft I received cleared within a business day. Overall, I recommend CarMax Colma for selling your used car. As long as you're patient and prepared with all your documents, I don't anticipate any problems. I walked over to Tesla after my sale and picked up a new Tesla Model 2022 the same day. read more

CarMax - Model 3 2020 (Sold to Carmax) - Car Buyers Near Me - Colma, California

Had a 4:30 appt to sell my car. Was told 30 mins to look at it and confirm on line offer I received. At 5:19 I received message the offer was confirmed. Then told it would be another 20 mins to finalize because there was 2 people in front of me??? Finally at 6:30 I was seen and it took maybe 5 mins to finish. The person that helped was very nice and VERY surprised it took that long. I later learned I was pushed because the other 2 were buying cars w/trade in. I understand the sale is important, making me wait 2 hours is a lot. We are planning to purchase a car at a later date and will probably look elsewhere because of this. read more

Dealing with car transactions are a P.I.T.A. However, going online to CarMax, getting a quote, scheduling an appointment, selling your car and out in 45 minutes is a Y.A.Y.! Enormous building filled with friendly, helpful CarMax people. We were greeted warmly, had organized interactions with the staff and left feeling satisfied. Check it out! read more

We had an overall great experience with CarMax Serramonte. The car we test drove wound up having an issue they needed to repair before selling it. It took over a week, but the communication was always clear, responsive, and helpful from Kel, sales manager, and Lua, our main salesperson. The express pickup was less than "expressy," taking almost 2 hrs due to long wait times and computer system issues with e-signing -- but everyone was helpful and responsive. There was zero sales pressure or manipulation, with a fair and transparent out-the-door price. Having the money back guarantee gave a lot of peace of mind vs. private sale or a dealership. I'd recommend CarMax to others. read more

Very professional location. I came in for an appraisal. They estimated that it would take 40mins. I was in and out within 15mins. The process was simple and easy. This was on a Saturday too. read more

I purchased a car here and was not that satisfied after. Honestly, it was kind of a last resort situation. I'd definitely not purchase their max care. Also expect any used car you purchase and inquire on whether or not they can fix minor damages before confirming your interest. The customer service was okay.I felt like they were trying their best, but their internal communication could use improvement. The car I purchased wasn't the best deal, but it also wasn't the worst. read more

First carmax I have been to where most (if not all) of the vehicles were locked. It defeats the whole concept of carmax.

My first time selling a car to a dealer. I knew the offer would be lower than a private buyer but I wanted a hassle-free experience and I did get what I wanted at CarMax. So I took my car there, told them I needed an appraisal. They asked me several simple questions and told me it would take 40 min. They got the inspection done and came back with a quote after exactly 40 min. I decided to move forward, and I think with all the paperwork it took another 40 min or so. Quick and easy! FYI they give you an appraisal and it's good for 7 days, after that you will need to re-do it and the price may change. 5 stars because I walked out with a check in less than 2 hours! read more