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    The Auto Paddock

    4.7 (53 reviews)
    Closed • 10:00 am - 6:00 pm

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      Scratched wheels
      Alan W.

      Roger over at detailing is great, but service was awful. 1) Service scratched the crap out of the inside of my wheels when they were removing the old wheel weights. They told me it was normal. Sure, maybe one scratch, but I might've been able to do a better job with a screwdriver. 2) The balance on all my wheels was 0.5-1 oz off. 3) None of the lug nuts were torqued. Not as big of an issue, but still noteworthy.

      Anne L.

      I had my wheels, tires, and headlights changed and installed here. The service was quick and efficient. The mechanics (David and Peter) were knowledgeable and experienced. They answered all my questions in detail and gave me advice. I will definitely come back.

      Wheels, headlights.

      Got my wheels, tires and headlights replaced and installed here. Very quick and prompt service. The guys here (David, Peter) are very knowledgeable and experienced. They answered all my questions with detail and gave recommendations. Definitely a repeat customer here.

      Tires

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      1 month ago

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      3 months ago

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      28 days ago

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      8 months ago

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      Sheldon H.

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      3 months ago

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      5 months ago

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      8 months ago

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      8 months ago

      Just needed alignment and was told finished in 1-1.5hrs. and finished in 1hr. no issues.

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      4 months ago

      Honest shop, good pricing, good service. I would go back to them for any other repair needs.

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      9 months ago

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      9 months ago

      Very straightforward and good service. Did everything while raining. I would recommend this place again.

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      8 months ago

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      10 months ago

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      5 months ago

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      9 months ago

      Location convenient, Staff Friendly, waiting area super clean and comfortable. Price reasonable.

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      5 months ago

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      1 year ago

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      6 months ago

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      Photo of Jeff G.
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      2 years ago

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      Sheldon H.

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      2 years ago

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      1 year ago

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      1 year ago

      Super genuine people and great customer service! Great selection of cars at great prices.

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      Photo of Ranjan P.
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      2 years ago

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      Sheldon H.

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      3 years ago

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      Sheldon H.

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      5 years ago

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      Sheldon H.

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      2 years ago

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      Sheldon H.

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      3 years ago

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      Sheldon H.

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      2 years ago

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      Sheldon H.

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      2 years ago

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      Sheldon H.

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      3 years ago

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      Sheldon H.

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      1 year ago

      quick and reliable, they have always been my go to. the guys here are easy to deal with, overall very positive experience

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      3 years ago

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      Sheldon H.

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      4 years ago

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      Sheldon H.

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      3 years ago

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      Sheldon H.

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      3 years ago

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      Sheldon H.

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      3 years ago

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      Sheldon H.

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      3 years ago

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      Sheldon H.

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      Page 1 of 2

      Ask the Community - The Auto Paddock

      Review Highlights - The Auto Paddock

      “I had an amazing experience here at The Auto Paddock as Tony and Sheldon were very helpful.”

      Mentioned in 24 reviews

      Read more highlights

      BuySide Auto - 2018 Audi S4

      BuySide Auto

      (227 reviews)

      SoMa

      The best car buying experience I have ever had by far! Entire process from initial contact to…read morereceiving my car was frictionless and effortless. Excellent communication, service, and timely replies. I received a significant discount on the OTD price, even when including the BuySide Auto fee. On top of that, I NEVER had to step into a dealership, talk to a salesperson directly, spend hours playing the "let me ask my manager" game, or have to talk to a Finance manager and repeatedly say NO to unnecessary options. All communication was easily done through email and text, although phone and in-person contact was also available. Process starts with completing a convenient online request. From there, Kim contacted me to fully understand my wishlist, range of optional requirements, and any non-negotiables. After reaching out to their dealer network, within a day she provided a list of potential matches with estimated OTD prices, which included some in SoCal available for transfer to the Bay Area and cars still in production with estimated availability dates. I had a lot of questions and some requests and Kim was very responsive and instrumental in relaying them to the dealer and advocating for me. Even my request to remove all dealer installed options was negotiated by Kim and granted by the dealer with no hassle on my end. I paid the BuySide Auto fee to reserve the car for purchase and when the car was available I opted to pickup at their office in SF. Home delivery to SF is also currently no charge, while delivery outside of the city is available with a modest fee. Upon first contact, I asked if weekend pickup or delivery was available, since their normal hours are on weekdays. Kim made note of it and remembered my preference even after the sale was completed. Chris was able to make himself available for Saturday pickup! We took a walk around the car took a look inside. We spent no more than 10 minutes reviewing and signing paperwork, received my keys, and I was off with my brand new car! Both Kim and Chris were great to work with and I have no hesitation in working with them again for future car purchases.

      BuySide has excellent customer service! I started my car search at a dealership and learned that…read moreI'd have to wait months for the car I wanted. I contacted BuySide, and Kim located a vehicle. Kim was professional and responsive. The leasing process was straightforward and transparent. Kim kept me informed throughout and was very knowledgeable. Thanks to Kim and the BuySide Auto staff, I got the car within days. The process was stress-free, with no shady sales pitches. I'd strongly recommend them!

      RMC Motorcars

      RMC Motorcars

      (262 reviews)

      Went to look at a bmw E92 M3 and bought it the next week! they are amazing and super fast at there…read morework! very flexible and accommodating-- would definitely go back

      Poor customer service. Purchased a car with due bills for detailing my vehicle, called to schedule…read morea detailing and once I mentioned it was a due bill the tone changed and was told someone will get back to me. Never received a call. I called again and was told to bring it in first thing Thursday, so I arrived at 10am and no one knew anything. I called the owner and let him know he said he would communicate to his team and I also inquired about a error code I am getting for my left low light/high beam that has been there since I purchased the vehicle even after changing out the light bulbs, and was told again he would communicate to his team and have them check it out. I then let the guys in the shop about the detailing. I tried to ask the tech about bringing in my other vehicles for oil changes and again no information other than there hourly rate. Once the office was opened around 10:15 I was asked the same information I gave the tech about my vehicles I wanted oil changes on and he proceeded to leave it with the same tech to give me a quote. I am literally jumping through hoops trying to get information to spend money with this dealership and now will most certainly not return. Oh and the owner pulled up as I was waiting for an answer regarding checking the light and not a care in the world he walked right passed me without even acknowledging me. I was then told to come back when I have an appointment for a diagnosis. It makes sense how his staff is acting if that's the vibe he carries around. So all in all very poor customer service.

      Genesis of San Bruno - Samantha receiving her keys to her new GV70 for Cristal.

      Genesis of San Bruno

      (100 reviews)

      1-Star Review I had…read morea very disappointing experience at this dealership. The vehicle I was looking at was advertised around $22,000. I told them I could put $5,000 down, and the financing worksheet they presented showed $514.05 per month for 72 months at 17.84% APR. That means 72 payments would total approximately $37,012, and with my $5,000 down payment, I would pay approximately $42,012 total over the life of the loan. I understand that interest is part of financing, especially depending on credit, but this was far more than I was comfortable paying for a $22,000 vehicle. The worksheet also included a $1,547 maintenance agreement and $1,095 GAP insurance. I told them I did not want these optional products and wanted them removed. I did not feel that my request was being respected or that they were interested in structuring the deal the way I wanted. What frustrated me even more was when I asked to keep a copy of the estimate/worksheet that had been presented to me. I was told it was private dealership paperwork, and they took it back. As a customer considering a major financial purchase, that made me very uncomfortable. I came prepared to buy a vehicle and put $5,000 down, but I walked away because I did not feel comfortable with how the financing and optional products were handled. My advice to other buyers: carefully review the sale price, APR, amount financed, optional products, monthly payment, loan term, and total amount you will pay before signing anything. Don't focus only on the monthly payment.

      I just experienced a classic Bait & Switch from this dealer. I found a specific 2026 low miles…read moreDealer Loaner / Demo SUV advertised on Facebook this morning for a 24 month lease with $5,888.00 at drive off for $199.99 a month. I called and said we would take it. Please confirm and I'll come right down to write up the deal. I got a call back from a manager asking me to come down and test drive. I told him I don't need to test drive. I'll come down to sign the lease. He then told me they no longer have that vehicle and the payment is after a bunch of poor excuses now $488 a month with the same down for the same vehicle in a different color combo. I strongly advise not to support a dealer who uses bait & switch strategies to lure customers. Stay far away from Genesis of San Bruno. BTW: I took detailed screenshots shots of the offer.

      JP Auto Body Shop

      JP Auto Body Shop

      (1.1k reviews)

      Aaron was amazing! Our Tesla was hit while parked and the guy was super nice and his insurance took…read moreresponsibility, but it's still stressful trying to deal with all the details and Aaron made everything so much easier. He was great about communicating with me, even when there were hold ups with parts. It took a while (Tesla's fault, not theirs) and he kept me up to date and was super friendly and explained everything clearly when we went to pick up the car. Also, the bill was covered by the other insurance company, but we were very nervous about the price climbing to the point that the car would be totaled (it's a really old Tesla, 10+years), and Aaron stayed in touch with us about it and somehow stayed under the threshold. You hope you'll never need them, but if you do, definitely go to JP Auto Body!

      A week ago, I called Peter and told him that the front bumper of my car was slightly coming loose,…read moreand I wasn't sure what had happened. I was prepared to pay for the repair, but to my surprise, Peter asked me to take some photos and send them to him first. He then told me that whenever I had time, I could bring the car in, and they would take care of it within about 30 minutes -- completely free of charge. Today, I brought my car to the shop. During the inspection, they found that there were some other issues underneath the car and that a few parts needed to be replaced. Peter still kindly helped me get everything fixed without charging me anything. I truly appreciate Peter's kindness and generosity, and I felt very touched by the way they treated me. I believe many auto repair shops would not be able to provide this kind of help for free. A big thank you to Peter and the technician who worked on my car. I hope others who see this review will consider coming here for their auto repairs. This shop genuinely cares about its customers and provides excellent service.

      The Auto Paddock - usedcardealers - Updated September 2026

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