Just okay for me. My drink was good, but service seemed slower than at other locations. Also, my cup wasn't filled up all the way. The table outside for sure needs a good cleaning. Also, there was a strong smell inside like fruit and chemicals, perhaps bleach. We sat outside and smelled the strong aroma every time someone opened the door... not sure what it was. read more

Jamba - Caribbean Passion - Juice Bars & Smoothies Near Me - Lafayette, California

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I went there around 7:45am and they say operating hours are at 7am. It was closed and no one was inside. read more

Jamba - Juice Bars & Smoothies Near Me - Lafayette, California

Wow I haven't given a one star review in a while. I walked in on a Wednesday. Two people were working, making smoothies, two customers were waiting, there was no additional cashier. I've worked retail for years and I get it. It can be stressful and people can be difficult Here's my problem both of the employees saw me. I made eye contact w one several times I didn't get any acknowledgment not "Hi welcome in" " we will be right with you " Nothing. So after three or four minutes of waiting like this without a single person seeming to want my business, I literally walked out. I can't remember the last time I did that. Here's the thing if I'm paying $90 for a smoothie all I ask is that it's made right and that you at least acknowledge me say hi whatever. Won't be back read more

Worker was on the phone texting while we put our order in. Didn't get to it for a while. Worker did not wash their hands after using the phone and went straight to grab a blender bowl to make the order. read more

Couple days ago ordered a Peanut Butter Moo'd in Lafayette. Have ordered this around the Bay Area with mixed results. Was apprehensive when asked to place my order at a computer. Placed the order and what happens? Best Peanut Butter Moo'd ever!!! Vibrant peanut butter taste and texture was perfect! Well done! read more

Come here all the time, never disappointed, Emily makes getting a smoothie a highlight of the day- amazing customer service-

Terrible service!! Went inside and I had just got off my phone and was putting my keys and phone in my pocket with my mask in hand. The guy working there starts freaking out asking me to put on my mask. I said I will and I proceed to start putting it on and he tells me again and I'm not even close the the counter probably still 10 feet away. I have my mask on put in my order and than they tell me I have to wait outside for my drink when there is no one else in the building except for my self and daughter and the two employees and there signs specifically say how many people can be in there and we were well within the limits. I did not want the guy making my drink without me watching since he already looked pissed. No smiles or courteous talk from the employees. read more

Jamba - Signage with people limits - Juice Bars & Smoothies Near Me - Lafayette, California

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A very small location. Since we are in a COVID-19 Pandemic they are only allow 3 people at a time. Luckily I had the Jamba Juice app just in case I wanted to order ahead to avoid the line. I have to say that this Jamba Juice was good. I came in this location on time to pick up my drink but it wasn't ready. They had apologize for not having my drink ready which I appreciated. I am not going to give this location a bad review. They did apologize for not having my drink ready on time. Eventually I will come back to this location again when I am in the area. read more

The service here is so bad. They don't fill up the smoothie. The taste is so inconsistent. They charge an arm and a leg for not fresh ingredients. I wish Jamba was as good as it used to be. read more

I don't really go to Jamba Juice, it was a hot day so i was feeling something refreshing, I'm greeted by TRISTEN a young charming guy who was kind and patient. His Kindness, Smile and thumbs up -which i think isn't used enough- truly brought a welcoming experience. The smoothies were great too! read more

Jamba - razzmatazz + white gummi! - Juice Bars & Smoothies Near Me - Lafayette, California

Smoothies average. Customer service at this location is the worst I've seen. Grumpy employee, ignored me patiently waiting at the register until I spoke up, even when nobody was inside. It's not the employees fault that they were slow - obviously shortstaffed. (One employee) would not recommend unless you have 20-30 mins to wait for a mediocre smoothie. read more

The staff here is sooooo friendly and nice. Emily is the sweetest person and always makes me feel so welcomed! She has the best energy. Place is clean drinks are delicious. Best Jamba I've ever been too! read more

Got to my turn to order and guy left to make smoothies with the other person, which would be fine, except he didn't come back. Had to wait for another person to come on shift before anyone took my order, over 10 minutes. I get that it's busy, but I also have places to be. Even an acknowledgment that I was standing there waiting would have been nice. read more

This location is super slow in serving it's customers. Each time I have gone in I have seen people wait 30 minutes just to get an order... the staff is also walking around not listening to customers when spoken to. It's like the twilight zone in there. Please avoid. read more

Show up at 6:00 Pm and they said machine for purely orange juice is already clean and they are one hour away to close and only smoothies is available from the whole menu.. bad customer service. read more

I live locally and the service has gone down hill. Wait time is outrageous due to understaffing.

Very disappointed with my visit. I ordered a Greens and Ginger, replace lemonade with pineapple juice. And a protein berry workout. Upon taking a sip of my greens and ginger as I stepped outside---tasted like absolutely like water. I returned to the store and expressed perhaps they may have forgotten to put in the juice or the incorrect liquid, missing fruit or other ingredient. They made another whereby I requested to try with watermelon juice. Again nothing no flavor whatsoever. I was so puzzled. Again, mentioned there was absolutely no flavor. Not even the ginger.... By this point I requested to just make it as it should with the lemonade. The guy who made it developed an attitude and said maybe the kale was killing all the other flavors. Even after the third, I took it and told this guy it was better, but it was terrible---again no flavor. I'm not sure what was just not working at all with every attempt. All their juice flavors did not come through at all in the mix, nor any of the other ingredients. The ginger in the third as the guy added extra was about it. Or what he claimed was extra. Perhaps, it was close to closing and maybe they were shorting the ingredients. IDK...Even when the girl who made the first attempt and I observed the measure she made did not fit in the medium cup size I ordered I watched and stood in wonder why it was so off in the volume. Her measurements must have been totally off. I'm thinking too much ice in all cases. The protein berry too was also very bland. Absolutely in all levels of flavor. Or lack thereof. Such a disappointing experience in all cases. The two employees were not very pleasant considering they work in an environment which normally presents healthy and happy vibes. I understand from store to store there could be a slight difference in minor flavor differences. Tonight was a fail on all levels. Quality checks needed for sure. I recommend the JJ corporate inspect and re-train owners and staff. I never post disappointments or negative experiences as anyone could have a bad day. I can't even shake this one. I'm sorry. read more

I've just witnessed racial discrimination and false advertising by this restaurant. I went to this Jamba juice and there was a sign in front that if you downloaded the jamba juice app you would receive $3 off your first order. I did so and eventually received my $3 off. My friend, who is a mature African American woman was a few customers behind me. The store manager denied her the $3 and said that it was only if you bought $10. My friend showed the manager the sign and pointed out that there was no reference to a minimum purchase. Nowhere in the billboard ad or the ad in the restaurant did it say anything about having to order $10 to get your $3. Unbelievable that in this day and age that a restaurant manager would act like that. I urge you not to go to this establishment. Ridiculous. Anyone who understands that we cannot be acting like this in todays society should BOYCOTT JAMBA JUICE. read more

So today I decided to stop by Jamba Juice in Lafayette California upon entering I seen a small line but the absolute most impressive thing that I seen was one special team member knocking out drink after drink after drink taking orders cleaning and doing everything in the whole establishment by herself, her name is Elce (sorry if I misspelled the name) you are a complete shining star hard-working and I wish you nothing but the best in this life and I hope that all your hard work pays off for you to accomplish every goal that you have set for yourself, I hope Jamba Juice recognizes your hard work ambition and great drinks read more

I have visited various Juice Club and now Jamba Juice locations for the last 30 years. 90% of the time I make substitutions to my smoothies. For example instead of strawberries I prefer Blueberries. Instead of Raspberry Sherbet I prefer the the Non Fat Frozen Yogurt. Never, and I repeat never, in 30 years and hundreds of visits to Jamba Juices all over the country has a location tried to charge me for my substitutions. That is until today!! Congrats Lafayette location. You are all alone in thinking it's ok and standard to do this. When I questioned the worker he said we always charge for substitutions. Thank goodness they don't in San Ramon where I'm now enjoying the exact same smoothie, ordered the exact same way, but magically no up charge. read more

I came here earlier in the week around 6pm and ordered two smoothies. The smoothies took a long time for being the only customer there. The drinks were poorly made. The cashier named Aidan has the attitude of a 5 year old. Part of Jambas mantra apparently is, "Goodness Guarantee" something this location does not live by. Do yourself a favor and go to a different location. read more

After wanting to swing by, (as it happens to generally part of my daily routine) , I happened to notice team workers frantically working back and forth with no manager present or available for help. Two young lady workers were hollering to the back for assistance yet nobody ever came to their help. A woman eventually came from back to smirk down upon the workers, but still ended up leaving them without help. Very disappointed, and will not be back. If management does not care about employees, they do not care about their customers . read more

(I would've given this a lower rating but that is not possible.) This was abosulutly horible. The staff where rude and unhelpful, and while we were eating outside they were screaming inside. the smoothies were also made with no gloves, and we witnessed one of the employees wiping their nose on their hand and proceeding to make the smoothie. after this awful experience I will never go to Jamba Juice again. read more

Its summer, come on! Why is management allowing lack of staff during the busy season. These 3 ppl are all over the place trying to keep the lines down but it's not working. I'm also upset that the cashier punched a hole in my gift card right on the strip so it can't be swiped at other stores. Her reasoning was so stupid, made no sense. I'm going to be pissed if another jamba juice does not let me use my card. She said their system changed (Ok sure whatever no problem) but then said she punched a hole to show how many drinks I have left and that other stores will hole punch it as well. She also said that the cards never had to be swiped in the first place to get the discount and that it's just a button they push on the register. Wrong! I've had this card swiped at locations and had the remaining # of drinks left recorded on the bottom of my receipt. Instead of hole punching on the card strip on the back have more common sense to punch it anywhere else. read more

Jamba - Packed! - Juice Bars & Smoothies Near Me - Lafayette, California

Worst time ever with Miranda! Miranda has the worst customer service she told me to get out since I had 8 lb yorkie . I was trying to pay for my drink and she was kicking out money? Then she told me to wait outside and made me wait 45 min for my drink so I kept going I. To check on my order since she refused to bring it out. Miranda I'd the worst what happend to this place? read more

Cleanliness is a problem at this location: flies come in from time to time and the staff does nothing about it. (close the doors?!?) Although the finished products are on par with other JJs, I have had to wait over five minutes for smoothies here. Nothing custom ordered either. Skip this location and go to the downtown WC or PH location. read more

I've come in here quite a bit lately especially because it's been so hot, and every time I have, I am always greeted as soon as I open the door which is very nice. They are always prompt with my order. Thank you. read more

This location deserves zero stars. Staff (esp girl w dyed red pony tail) yelling at customers "it's gonna be a while" "we're really backed up" and then complaining to co worker instead of hustling to complete orders. When I inquired about my daughters order (who had been waiting 20min) she said in a condescending and rude snotty way "I'm doing the best I can" and then when we asked a question about the order she said "how hard is this to understand". Rude employees who yell at customers is not a good look for your establishment. Won't be back read more

If I could give negative stars -- I would. Terrible customer service. Everytime I come in they ask customers to leave saying it is going to take 30 minutes to just order. It's ridiculous. read more

If I could give this place 0 starts I would. I don't recommend this place. Very rude manager! Someone accidentally took my drink and the manager disrespected her when she was out of site. They made my drink wrong and the manager acted like it was my fault. Will not be coming back here :) read more

today was not your best day J.J I mean. *I ordered an orange c booster... almost 7$ * she makes me a berry upbeat smoothy 5$ something ** she notices she's made me the wrong drink.... but doesn't proactively start making the correct order... *if I ask her to correct it ill be late for work *I ask if there was a price difference... knowing there is... she doesn't know * manager has to step in to give me an embarrassing 30 cent reimbursement. *GREAT,... I'm late for work... and unsatisfied with my drink. so... no i'm not the secret shopper you thought I might be... but aren't I just as important as all your consumers? and if I were a secret shopper... are you just gonna leave someone with that kind of experience. I do think this was a new employee. but still... step it up JJ read more

It's a good standard Jamba Juice. You walk in and go straight back to the register. Their menu is nicely sorted and tells you the ingredients and calories for each drink. You order, choose a free boost or pay for a fancier boost :)! You can also customize your drink. Ex. Different sorbet, add or subtract a fruit, different juice. I love the Caribbean Passion. They have food options too. I haven't tried any from this location. Along the right wall is the juice bar. You can see their ingredients, blenders, everything. You can also see that through their front window. The drinks are always good and have a smooth consistency. I've been to a different Jamba Juice that left fruit chunks! But never here. If you want a smoothie, breakfast, fresh orange and carrot juice, just stop by here! read more

Jamba - 2 strawberries wild, orange c booster and super greens. $20 - Juice Bars & Smoothies Near Me - Lafayette, California

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Really shocking lack of customer service . workers just complained about how they should already be closed and how much clean up they had to do. read more

I love Jamba Juice but this location sucks. The workers were unfriendly and not helpful at all. We had a to go order and when we went in to get it the girl said "it should be out soon" when in reality it was sitting on a shelf behind the counter for almost 20 minutes. We ordered two açai bowls and after waiting so long to get them they tasted terrible. The smoothie base tasted like olives and the fruit and other topics were not great as well. Very disappointing. read more

I don't do well with temptation. Sophomore year of college I ordered six boxes of Girl Scout cookies; one in each flavor. In a span of a week (and the week before my spring break in Rosarito, no less), I ate all six boxes. There's a reason there are no bikini shots from that vacation, and it's not just because I was scared of the cornrow braiders on the Mexican beach. Flash forward about four years, and I have learned to generally control my sweet tooth. Except for Jamba Juice, where of course each smoothie is a gazillion pseudo-healthy calories under the guise of being protein or calcium boosted. And then they had to go and make a "BUY SEVEN, GET ONE FREE" card. Bishes. So not only do I feel inclined to go to this location because it is the most efficient and friendly JJ I've ever encountered, but now I've succumbed to the oldest marketing trick in the book. I will get my free drink, even if it means sucking 2800 worthless calories through a straw. I just discovered this limited deal yesterday, and I already have only four smoothies to go. Luckily the smoothies are addictive enough that bumping up a point on the BMI scale and a chance of diabetes is worth it. read more

disappointed to say the least. I got a pretzel and a strawberry surf-rider. When I got handed my drink it was not nearly even close to being full. At least 25% of the drink was gone and it's easy to tell when the cup is literally see through. Pretzel was ok, but how can you pour the drink see that its pretty empty at top and not fix it? read more

Stopped by this location over the weekend after spending hours in front a hot bbq. I thought a cool refreshing smoothing would hit the spot and it sure did. Parking was easy and the staff was friendly. There was some inappropriate conversations between the two high school/college aged employees about sorority girls going on but the store was empty and I found their conversation entertaining. My Razzmatazz was delicious. read more

They do juice. They don't give their juice away. I may buy a juicer and put these guys out of business. Ya feel me? read more

Maybe it was just the time of day I went in. I don't know, but it was a bit confusing trying to figure out who was working, who was off and who was only on break. The place wasn't busy, only one person in line ahead of me, but it took several minutes for my order to be completed (and the customer behind me got her order well before me). That was pretty meh, but what really clenched it for me was watching the workers. I won't get into details, but tasks looked to be done a bit sloppily (enough for me to take notice and not in the "oh cool" way). The flies buzzing around certainly didn't help, they're a hazard when doors are left open, but, I wonder where they go... read more

Ordered our drinks EXTRA, EXTRA thick and even paid for additional frozen fruit to assure this was going to happen. I can forgive the young man at the register who was being trained by the management, however, I cannot forgive the manager for not making certain our drinks were as we ordered. Weak! Since I am with my daughter, I have learned not to make a big deal and ask for something to be re-made. I am learning to be more chill. I also know in the back of my mind I have Yelp! To move on from the 3star smoothie to the reason this Jamba Juice gets ONE star: poor customer service, an "I could care less attitude" and just plain wrong information. After this way too runny drink, I had to use the restroom. I walk in and ask. "No, we don't have a public one." I ask if they know where I can find one. The woman (shift manager?) tells me there are public ones behind the store and that no key is needed (I asked!). I make my way back there, rushing because...well...I drank a damn Jamba Juice...and the doors are locked. You need a key to get into it. Friggin' Jamba Juice, $5 a drink, Jamba Juice is too CHEAP to get a key for the restroom and put it on some chunky-no-one-will-steal key ring. Of course, it does not stop here because I want this incompetent person to know she gave incorrect information. I go in and tell her she was wrong, it needs a key and is she certain they don't have a key. She basically snorts at me and says "We have no public restroom." At this point, she was lucky I am not a few years older and a bit more senile (and was wearing underware) or I would have just went on the floor! I said "I am telling you so perhaps Jamba Juice can correct this and get a key or you stop giving out wrong information." Of course she just rolled her eyes and scoffed again. "Oh, there is one at McCaulou's." You could have told me that at the beginning especially when I asked about a key. From now on, when I want sugar with some protein (which Jamba Juice now charges for, whereas it use to be free) I will get a glass of milk from Pete's and go to See's to get a piece of candy. PS I have sinced learned Peet's has a key to restroom. And you can get a drink there for less!!! read more