Everything I want in a dealership! They are not pushy they are attentive and helpful. I couldn't ask for better people to work with, that's why I bought a car there. Ask for Jared Zenga, he is AWESOME!! read more

Many Thanks to Vito Fulciniti, Fritz, and Theo! They showed true professionalism and are a credit to the Jaguar/ Land Rover of Peabody Dealership. We were immediately greeted upon entering by Vito and was given ample time to walk around to see the available cars. When we were ready, we were able to take some test drives in the vehicles we had interest in and had all of our questions answered. When it came time to talk numbers, Fritz explained it all clearly - that made our purchase very easy. When we picked up our car, Vito was very thorough in familiarizing us with all the controls and again happy to address any concerns/questions even though we saw that it was a VERY BUSY day for him. Our daughter was excited that they had left a gift package of taffy, chocolates, and other sweets on the back seat. That was a nice touch! Also, Theo was very good at explaining the accessibility of the remote/climate control. We are extremely happy with our car buying experience at Jaguar/Land Rover of Peabody and will definitely refer Vito F. to our friends and family. read more

We worked with Vito Fulciniti, Peggy Markos, and Jen Dow during our car buying experience and they were all fantastic! The process was simple and transparent and the team was very accommodating! Highly recommending working with these individuals if you're in the market for a Land Rover. read more

Granted it has been a long while since I bought my Jag here. But I'm finally getting around to writing this review. This had to have been the worst car buying experience of my life. I had visited the 2 other Jag dealers in the Boston area, and was really treated well at these other dealers. So part of it is probably that I had high expectations. But even so, this was a crappy experience. We came in to purchase our vehicle having done all the negotiating online. We knew the vehicle make, model, vin, price. We made it clear we were cash buyers and would be arriving with checkbook in hand. It should have been a quick, seamless transaction. Test drive, write a check, come back tomorrow to pick up the car. I don't know if our salesman had ever sold a car before. All we wanted to do was take a quick spin in "our" car and write the check. But he wanted to go through the whole sales pitch. Which took almost an hour. And he couldn't even answer the questions we asked. Complete waste of time. We should have walked out the door and gone back to Norwood. We finally get to the purchase paperwork. Even though every email said "we are cash buyers" - now we get told that they don't accept personal checks. They don't accept EFT. They don't even accept cash as in $100 bills. I have to write a $2,500 deposit check, go to my bank to get a certified bank check or wire transfer, deliver it back to the dealer, etc. Why weren't we told that ahead of time??? I seriously felt like some low life scum with rotting teeth and a low credit score. Am I the only person who has ever paid cash for a Jag before??? On top of that I had to write an escrow check to cover the cost of my trade in. I guess in case I showed up in an Uber and refused to trade in my old car? So after a couple days of running around to the bank, back to Peabody, waiting for the certified check to clear, waiting for them to register it, not being told I had to deal with my insurance company - a total comedy of delays - we finally go to pick up the car. In the end it took 3 visits to this place to buy our car. 2-1/2 hours, 1 hour, 2-1/2 hours. What should have been accomplished in 2 visits - 30 minutes and 15 minutes. Add in that I'm an hour drive to Peabody - each way. A huge waste of time and disrespectful to me as a customer. Since we purchased our vehicle, we haven't gotten a single phone call/text/email asking how our new vehicle is and if we are happy with our purchase. Absolutely zero communication (I'm actually happy about that!) For our next Jag, I will definitely buy it from Jaguar Norwood. Granted I saved $2k buying here. But when you add in all the extra time it took and how poorly we were treated, I don't think it was worth the savings. I will say we absolutely LOVE the car. It is absolutely gorgeous and a head turner. I keep telling myself it's my cute smile and blonde ponytail that's getting checked out. . . But it's really the cat. . . read more

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Prices of service are outrageous I recently on to Jaguar's credit them both for Lexuses the difference in the service and attitude of sales and service people are complete opposites Peabody Jaguar we're not only on friendly the service was outrageous when you had made an appointment your car was left there for two or three days last time I was on I was looking to trade trade my F pace which was a 2020 they offered me $5000 less than the Lexus dealer in Danvers read more

I bought a used bmw from this dealership. It was quick and easy. They barely took any money off the price of the car but the car was almost market price anyway. My sales guy Eric was cool to work with, straight forward and made the process as painless as possible. I hate buying cars. read more

Jaguar Peabody is horrible and highly discriminative. I had my car towed there and paid almost 5k for a coolant issue. Now i have a rear brake issue and they're refusing service for no reason at all except the fact that I am a black man. Their customer service rep Ingrid was very rude and refusing to schedule my appointment, why? Besides the obvious, I am a black man. Then she has been screening my calls. Highly discriminative place of business, do not go there or the Norwood location if you are not a white Caucasian or Hispanic. I will also seek legal counsel for discrimination. I bought a Jaguar from the dealership and I can't get my vehicle serviced by Jaguar, Sad! No more Jaguars or Range Rovers. read more

We bought a new F-Pace from Jaguar / Land Rover of Peabody. Vito Fulciniti was our sales rep. Everything about the experience was pleasant and professional. We got the car we wanted in a very tight-inventory market, and with no hassle and a lot of help from Vito and team. We're thrilled with the car and pleased with our overall purchasing experience, and highly recommend Jaguar LR of Peabody! read more

Vito and Peggy were so welcoming and accommodating throughout the process. It couldn't have gone smoother and if I'm lucky enough to buy another I know exactly who I will be calling. read more

We usually dread car shopping. We went to Jaguar Land Rover Peabody to look around the left with a wonderful new Land Rover. We worked with Vito Fulciniti who made the process easy and enjoyable. He was patient and knowledgeable. We were so happy to work with someone like Vito. The entire staff was friendly and professional. We look forward to our relationship with Vito and the Jaguar Land Rover Peabody family. I would recommend this dealership and Vito to anyone who is looking for a new Rover or Jaguar. First class service! read more

I have been to this service center for my 2011 XF three times now. I don't think they have enough techs, as I have to wait an extra day at least for my car. The advisers I have dealt with have been just adequate at times to very good this last time(Ken), even though I did have to wait an extra day. I will say, that I happened to call to follow up on an email which I had sent weeks prior, and luckily, I happened to be scheduled to go in that same day. Wish I knew this earlier! I arrived, and went in to see an adviser right away, he got me set up and on my way quickly, with a loaner(from Enterprise). A couple days later my car was done and I picked up at my convenience. While this all was acceptable, I get much better service when I bring my Wife's Lexus in for service. When I bring her car in, I am greeted as I drive in and brought over to an adviser. If I need a loaner, I get a Lexus, not a free trip to the local rental agency where they ask me to buy extra insurance. After the service is completed, the car is washed inside and out, and it has even been filled with gas! Like I said, what they offer is acceptable, even if it feels more fitting for a Mazda or Ford dealer. For a true luxury service, Jaguar of Peabody has a way to go. If only the quality amenities meshed with the quality of people, they would be great. read more

Great experience from a to z. I worked with Eric Guenard in purchasing a new Jaguar F-Pace. I originally went to a different dealership in Metrowest and found their pricing to be extremely high. Eric came recommended to me and I was glad I connected with him. He was personable, responsive and followed through on everything. He spent a lot of time with me orienting me to the new car and its technology. I would highly recommend the dealership and if you go there for a Jaguar or Land Rover, ask for him by name! read more

I had a great experience leasing at Peabody Jaguar. I worked with Eric M. and he made everything easy from the moment I walked in. He listened to my requirements, found the car that met them and we were off to test drive. He's very knowledgeable and enthusiastic about the brand. Pricing, financing, and pick up were all no stress as it should be. Love my Jag and Peabody Jaguar will be my first stop when I'm ready for another. read more

Really Great Customer Service and absolutely loved working with Vito Fulciniti. He was so great to work with during my first real car buying experience. Did not push anything on me and was very honest with us during the whole car buying process. Showed me all the vehicles I wanted in the lot and was sure to give me the best deal out there! Pushed and expedited the process for me so i was able to get my car as soon as possible! Ended up with a great new car that I am totally satisfied with! read more

I bought my Discovery Sport from Rusty. He was great! The service and follow up has been excellent so far.

I bought a 2014 Jaguar XK, with cash, impulsively. I walked into the dealership greeted by Eric. Told him I was there for the first time thinking about a Jaguar. He pawned me off to Will. I fell in love with the XK, but told Will I needed to talk to my son. He assumed I was never to return, but I did, with my son. Now, just as a point of reference, the car was $80K. I to them, no financing, I would get a check. I really loved that car, except for a chronic window down-up issue. I was told, anytime I wanted to trade in, to check with them first. Was the year of the 10 ft of snow in MA. I rented a car to get around, because the 8 cyl rear wheel drive just doesn't move in the snow. The following August, a hardware store had snow throwers out, advertising the tax free weekend. I flipped out. Impulsively, I just couldn't scrape another car all winter and decided to trade it in, FYI still regretting it because I really did love the car. 14 months of owning the car, the trade in at a different car dealer wouldn't offer me anymore than 49K. I went to Peabody Jaguar, because they told me to check with them first!!! Offered me 36K. Nancy in the service department was always kind and concerned with my window issue that they took multiple times to resolve. I think Will was just under someone's thumb. Eric annoyed me, tossing me to someone else. I smirked at him when I came back with my son and bought the car. Not sure I will return to them. Norwood may be the next stop for my F-type. (that really is a fabulous car) read more