Everyone is very professional and nice. I have been going to Advance Focus for 3 years. Great,…read moreGreat!

I have used over half of the providers in town and I must say, Advanced Focus Eyecare has been…read morehands down the best. The appointment was fast but not rushed. The doctors expertise really showed. He got me into the perfect prescription much faster using top of the line equipment. Highly Recommend.

Came here in 2002 and the doctor did a great job. Went to other places over the years since then…read moredue to distance. Came back again just the other day, and I'm so glad I did. Dr Hanson still does a magnificent job and made me feel welcome and cared for. He was open about my opinion on my eye care and gave me lots of knowledge about my vision and glasses. Picking out glasses was fast and easy and the staff was very helpful, warm, and professional. They don't force you to purchase your glasses thru them. In fact, he gave me a business card with my prescription on it without me even asking for it. For the respect and care I received I am going to support this local business and get my glasses and future exams from them. I do recommend. You'll be glad you went.

Great place. I have been going here for years and the doctor and staff are pleasant to work with.read more

Was looking for new glasses. No vision insurance. Came across their deal for 2 pair of progressive…read morelenses and frames for $199, which was much more reasonable than any of the chain optical places in West Bend. I figured that was the base price and just like anything else, you pay for the extras. They were very helpful finding frames (I have a fat head) and I had a nice exchange while I was there. Glasses were ready in less than a week. Went in for a fitting today and was very impressed with how much time he took to make sure they were right. I am very happy with the service and the products.

It is true what people are saying. The person answering the phones is very short and not…read moreinformative even at the most basic level of expectation. This particular person doesn't care and if they're the gatekeeper to the doctors it's not fair to judge the rest of the staff. However, I had a great experience with the doctors while I was there and so did my husband.

The eye Drs at lakeshore eye professionals are bar none. 3 of my children have been treated for…read morelazy eye with Dr Jay and Dr German. They communicate clearly what they are doing at all times and make the eye exam an easy process. My youngest child in glasses was only 4 when he began treatment and with his special needs with adhd and his anxiety they worked well with him. Over the years we have seen Dr German for continued care and he is patient and very calm in his practice. The once 4 year old is now 15 and we will continue care as long as our eyes need it. One of my children needed to see a retina specialist and the office worked with us to get her scheduled at that office. With insurance changes we have gone sporadically to other optometrists and ophthalmologists but the care we received elsewhere just doesn't compare to lakeshore. Check out their website for credentials and more info about each dr that practices here. We have put our eye care trust in the physicians here and hope others will do so as well.

From the owner: Lakeshore Eye Care Professionals offers the latest in medical and surgical eye care including…read moreblade-free iLASIK, small incision cataract surgery with multi-focal and toric premium lens implants, glaucoma evaluation and treatment, diabetic eye care, dry eye treatment, contact lens fitting and much more. Dr. Martha Jay is one of the most experienced blade-free LASIK surgeons in the Milwaukee area. She and Dr. Josephine-Liezl Cueto offer small incision cataract surgery. Our optometrist is Dr. Mark German who specializes in general eye care and hard-to-fit contact lens patients. Call for your free, no-pressure LASIK screening exam or for a complete eye examination. See our web site at www.lakeshorevision.com for a frequently updated Eye Care Blog.

Date of visit: 1/25/2022…read more I've been seeing the eye doctors at the Grafton Eye Center within Costco for many years now. In my many visits, I have seen several of the doctors and have been pleased with all of them, I find them to be knowledgeable, thorough, friendly, and not pushy about upselling for services that I do not need. I always get a contact lens exam since I don't ever wear glasses and have always been pleased with the experience. They keep good records so I don't have to remember the last time I visited--they already know! In two years, when it's time for my next exam, I will be back to Grafton Eye Center.

After a 5 year hiatus, it was time to get my eyes checked so I made an appointment at the eye…read morecenter inside my nearby Costco. They apparently have 4 Optometrists so I didn't know exactly who would be examining me. Turns out I saw Dr Michelle Lewis. I found Dr Lewis engaging, personable, friendly and professional. She took plenty of time to answer my questions. I did not feel like I was "just another ho-hum patient". The eye center's staff were also very pleasant and friendly; always smiling and chatting. I won't wait another 5 years for my next appointment. I'll be back next year.

Dr. Does not communicate with patients or guardians. Staff seems unhappy and not properly trained…read more Are not up front with insurance policies.

I got a notice that they don't accept insurance anymore. Then my Mom missed her appointment and…read morethey charged $55 dollars for the missed appointment. If that is their policy, that is fine, but I will choose to go somewhere else. I've had other issues with the office, not being completely upfront about charges.

I visited this eyewear store at the end of the year to try to take advantage of my insurance, and…read morelater when I ordered on my HSA funds. They were able to open early to see me. Since it was the end of the year I had to get my exam in to take advantage before the next year, but then with my plan I do not think I would have saved too much so I held off on the glasses until later. Their availability is very good, there is another store in 'Tosa which was booked for weeks, I don't understand that. Later on, I placed an order for some nice glasses. They do have a wide variety and cost points which is great. I went back for an adjustment as my current lenses were flatter and the new ones were more curved. I had a minor fishbowl effect that was fixed on the first try, and also the edges of the lenses weren't perfect and she approved getting them changed out. Very happy with the final result. The timing was ironic as I placed the order for these, and I snapped the frame of my current glasses. The business deserves 5 stars. They are all nice, helpful, and professional.

While visiting family from out of town, my frames broke. The ladies at Kindy worked for over an…read morehour to repair my broken frames. When they couldn't repair, they found a different dealer in the area who carried the broken frames and helped get directions to the second store. We just happened to find them while we were driving, but would highly recommend them for excellent service!

My family has been with Dr Walters for nearly 30 years! He and his staff are caring and…read moreprofessional and are willing to go the distance to help you get the best vision possible!

Overall a very bad experience and I'm thankful I've found quality care elsewhere. The reasons for…read moremy 1 star rating are as follows: Dr. Walters misdiagnosed me, is illegally withholding medical records, thinks 8 weeks is a legitimate time frame to return phone calls, and is overall very rude and unprofessional. It is my assumption he is withholding my medical records and the office notes because they are incomplete and substantiate my claim of a misdiagnosis. Not only is withholding my medical records a HIPAA violation, it's not representative of a legitimate medical practice. I have made several requests both verbally and in writing for my records AND THE NOTES. If my Medicare and HIPPA violation complaints don't get their attention, perhaps a subpoena will. Dr Walters claims his standard time frame of 8 weeks to return phone calls is completely reasonable. This is absolutely absurd. Not only have I worked at several reputable medical practices, but I often have to reach out to various medical practices regarding myself, children, and wife. I have yet to come across anywhere else that its not SOP to return phone calls within 24 hours on a business day. At most legitimate medical practices 24-48 hours is the standard. When I dared to very nicely bring these issues to Dr Walters attention, he told me that I should be nicer to people who have "carried" me. I asked him what he meant by this statement and he did not care to elaborate. These items I spoke to him in a completely flat and emotionless tone. I still don't know what he meant by "carried you" since he hasn't even done the bare minimum, yet the billing system seems to always be working just fine. Finally, the parking lot, waiting area, reception area, bathrooms, and diagnostic area, were ALL very dirty and unkept. I'm sure if you have simple needs for something like near or far sighted correction, and you are willing to put up with the above, then go ahead and take your chances. Otherwise if you have low vision I strongly recommend you avoid this place for your own health and safety.

This is an amazing place to get exceptional eye exams and high quality eye glasses…read more Whats different here is the time and attention they take for every patient. My exams have always extremely through and the doctor took the time to focus on my particular needs for my vision prescription. I've been seeing the same Dr for at least 15 years likely longer and am so grateful for the care and my family receives.

I called and needed help with an itemized receipt to submit to my insurance. Carly answered the…read morephone and was beyond helpful. She was kind and patient and willing to help, I highly recommend carly!!!!

Friendly, caring, and a very responsive staff. They always take great care and time to make sure…read moreall of my needs are met.

My glasses were ordered in Arizona and arrived with incorrectly ground lenses. The optician in…read moreArizona mailed new lenses to me in Wisconsin. I took my frame and new lenses ( in a box ) to Ocomomowoc Vision. Emily graciously replaced the old lenses with the new ones. VOILA-- I can now read: words appear as clear, sharp images. Thank you Emily and Oconomowoc Vision for providing service to all customers--including those with problems not connected to your business.