1. Jacks Stone Masonry & Repairs

1. Jacks Stone Masonry & Repairs

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Austin, TX

Jacks Stone Masonry & Repairs

4.4 (51 reviews)
Closed 6:00 am - 10:00 pm
Updated 1 month ago

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Services - Jacks Stone Masonry & Repairs

Masonry/concrete delivery

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This John Jaun Jr. Arrellano taking my check and never to return.
Phillip G.

John aka Juan, Jr. Arrellano gave me a quote for stonework and fence installation; he asked for half up front ($4850) earlier this month, and he has never returned. I am filing a police report today for theft, and it's a felony. I am a 100% disabled veteran and on social security. I had to save for two years for the work only to get robbed by Juan Arrellano.

Text #1

BBB is failing consumers by accrediting this bad business "A+" rating, despite multiple unresolved complaints in the past 3 years. The business owner John Jr. knew BBB's incapability of handling complaints as long as he sent a response, thus he continues to treat customers badly while advertising BBB's A+ rating. I suggest unsatisfied customers go to BBB to write an honest review. I signed a contract and paid him $2,500 deposit.  He didn't show up on project starting date.  While stone supplier's truck arrived, the driver can't deliver because John failed to assess the accessibility of my driveway, and didn't order pallets delivery.  He wanted the large stones (60-120 lbs each) to be dumped to my driveway directly. I told the truck driver he can't damage my driveway. The truck driver left without delivery.  John demanded me to pay the stone supplier $433 in order to get the delivery.  I refused. John replied "you'll be paying a lot more than $433 going to court". Update: after I wrote this review and filed a complaint on BBB, he sent a superficial apology message, and wanted to continue. Fortunately, he hasn't started anything at my house. I no longer trust him to do any business. I requested him to return my deposit and cancel the contract. He replied "Your deposit is the Stone you denied. Have a good evening". I have to go to court to get my deposit back, but I spared more troubles having him word at my house.

The wall after repairing work
Lu H.

The team has done a great job repairing our outside wall on the second floor. They also cleaned up after the job. Price was very reasonable too. Highly recommend them

before

John Jr. got back to me quickly and was out to my house the same week to get me a quote. His team did a good job, quickly, for a reasonable amount. Would recommend.

Patch work done by John Jr.

John Jr does exceptional work, if you want quality call him up. He did a patch job for me and it looks good.

After!

I contacted Jacks stone masonry because I needed to have an in wall HVAC unit removed and have the wall repaired. John was prompt to reply to my inquiry and was able to come out the following day for the work. He and his team were prompt and professional and their work is impeccable. I highly recommend them for any projects you might have!

Before
Ray S.

My flagstone patio's outside wall shifted and the stone was seperated from the wall. There were also numerous cracks in the grout from the shifting. John Jr arrived at my house right after I hung up with him. I cannot believe how quickly he was onsite to provide me a bid. I had 3 other contractors look at this before I found Jacks. I felt they were incredibly high on the price for what they were going to do. John Jr explained what his crew would be doing and provided an extrmely fair price. He and his crew showed up right at the time they scheduled my job. They immediatly started working on the patio. I cannot say enough about these guys and how professional they were and how quickly they completed the work. Their work was flawless and when they left you could not even tell they were here. After seeing thier work on the grout, I could see quite a few trouble areas on the rest of our grout. I decided to have them redo the grout on my entire patio. I called John Jr to request a quote. Within 20 minutes I had his quote, (which was again extremely reasonable), as well as a scheduled time for them to come complete the work tomorrow. Talk about service! Extremely friendly, very customer focused, professional work! Hands down the best contractor I have worked with and will continue to work with!

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2 months ago

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John Paul A.

Thank you for positive review .

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21 days ago

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8 months ago

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1 year ago

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1 year ago

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John Paul A.

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9 months ago

Great communicator, very responsive and competitive price-wise. Will come back as the need arises.

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John Paul A.

Thank you for positive review on business

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8 months ago

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John Paul A.

Thank you for positive review. Have a good morning- Happy Holidays.

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10 months ago

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John Paul A.

Thank you for positive review and the business.

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1 year ago

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2 years ago

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John Paul A.

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2 years ago

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2 years ago

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3 years ago

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2 years ago

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2 years ago

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2 years ago

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John Paul A.

Thank you. It's my pleasure . Have a good Sunday. John Jr

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2 years ago

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6 years ago

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3 years ago

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2 years ago

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2 years ago

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2 years ago

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3 years ago

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3 years ago

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John Paul A.

Thank you .

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3 years ago

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2 years ago

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2 years ago

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3 years ago

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6 years ago

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6 years ago

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6 years ago

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4 years ago

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4 years ago

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John Paul A.

Thank you Mrs. Angel , let me know if future plans.

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5 years ago

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5 years ago

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6 years ago

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3 years ago

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5 years ago

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7 years ago

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Ask the Community - Jacks Stone Masonry & Repairs

Review Highlights - Jacks Stone Masonry & Repairs

John Jr was able to schedule my repair for the next week and had everything completed in less than seven days.

Mentioned in 19 reviews

Read more highlights

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Alex and his team did a fantastic job installing a simple concrete patio at our house. I solicited…read morehis services on Yelp after reading through his numerous positive reviews (and even the one or negative ones) to determine he was the right guy for the job. Alex was very responsive throughout the planning and execution process, and even oversaw the entire installation. His crew were dedicated and skilled workers who were very kind. Scope of the project included covering an existing concrete slab. Alex made sure to add 3-4 inch rebar dowels every 24 inches and wire mesh to give the new layer something finer to hold on to, in addition to the binding agent for a more firm fusion. We also paid extra for the 3,500 PSI rated concrete given the Texas heat. Further, he extended the sides of our driveway, replacing the paver stone and gravel with level concrete. This also included fixing part of the walkway that had been pushed up by Live Oak roots, which was a tripping hazard, and now forming a smooth transition. Alex was also great when it came to pricing. He was very transparent, and me not being a concrete guy, asked a good friend who's been a general contractor for 30+ years to review the proposal and methods, and follow the work, all of which he said was done expertly. I'd highly recommend Ace for your concrete needs.

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Green Ease Landscapes & Design

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When I look back at what made our family choose Green Ease Landscapes & Design, three things stood…read moreout: design expertise, clear and timely communication, and experience to back a vision for what our home could be. That vision has been further realized with the help of Green Ease. The following is a pretty detailed review of our positive experience with Green Ease, owner William P, and his crew. In short: You're going to get a solid service with them, so feel confident trusting them for your landscaping needs. My family's home had suffered a great deal of erosion over the years that required some foundation work. While we were pleased to get that done and over with, the truth is that the front and back yards were just unsightly. The front yard was essentially just dirt and roots. The large oak trees had prevented grass from growing, and the water run-off had exposed the massive roots that made walking outside a danger to everyone. In the back, water would collect and stagnate forming a mud swamp that oversaturated the grass. The back yard was literally being used as a storage area because we would never allow guests back there. Aside from a much-needed design overhaul, our home desperately needed drainage infrastructure to prevent further damage and allow the yard to actually function as an outdoor space. Our initial conversations began after I found Green Ease online and reviewed their mix of hardscaping, landscaping, and xeriscaping pictures and services. We were interested in xeriscaping from a water conservation prospective, and because we knew that the amount of shading in our lot just wouldn't make growing grass sustainable. We also knew that no matter what aesthetic we went with, it was critical to divert water in a way that lessened the chance of further foundation damage and swamp-like conditions in our yard. Those were our priorities, and everything else would be nice-to-haves. Green Ease was far away from us and their typical service area, but we took a chance and gave them a call. Owner William P. agreed to meet with us. He surveyed the property and made several recommendations; the core of which involved creating a retaining wall in the front of the home, installing drainage in the back yard, and utilizing a combination of xeriscaping and turf to uplift the overall look of the home. He took the time to ask my parents what they would like and how they would use the space, and then suggested we consider expanding the patio a bit so that there would be more room in the backyard to sit and enjoy the outdoors. After taking a few measurements, he provided a rough estimate of his work right then and there. We asked for some time to think things over. This was an investment, and we needed to be confident. We got bids from two other landscape design companies. One landscaping company refused to provide an honest bid without committing to a design fee, and the other provided a bid very similar to Green Ease, only after asking us to provide a design concept for the work. In the end, no one but Green Ease provided the design expertise and level of communication that we felt comfortable moving forward with. Once we agreed to move forward, William came out and we discussed the scope of work in a second detailed walk-through, and reviewed expectations and timelines. When work was set to begin, we visited with him to pick out hardscaping materials, and a selection of plants that would fit into our xeriscaped design. William made recommendations; many of which we went with, but we also felt very comfortable choosing another option if we would've had a different design element we wanted to achieve. When we met the crew, we knew we were in good hands. Every one of the crew members treated my folks with a great deal of respect. We hope that they left feeling proud of the work they did, because they did a damn good job. We allowed for a good deal of crew-based decision-making simply because of our busy schedule, and we were happy with all of the decisions they made. I especially want to shout out the fact that there were small but meaningful accommodations made in the design that made it safer and easier for my folks, who are up in their years, to navigate. I'm not sure that level of detail and consideration would've happened with another crew or another company. In the end, what we discussed during our first consult with Green Ease was ultimately what we received as a final product. There were no major surprises that you sometimes get from vision to execution. The front yard and its retaining wall and xeriscaped stone and plants are amazing, the back yard's turf and flagstone patio are beautiful, and the garden area that allows for native plants to flourish are all so visually appealing. We're incredibly grateful for the superb work they completed on our home. We chose Green Ease because we felt William would help realize our vision in a manner that was detail-oriented. That was exactly what we got.

A family member asked me to improve the landscaping at her home. The existing landscape was…read moreovergrown from the builder's original plantings over 20 years earlier, and the previous owners' plantings had never been approved by the HOA and were also overgrown. After drawing up rudimentary front and backyard plans, I began looking for contractors that were highly reviewed. Good communication was an important aspect of this. Green Ease, owned by William Paquette, was the final choice. William met us at the house within a few days of my contacting him. He came across as competent and knowledgeable. He gave his initial estimate very quickly, and we found it to be reasonable relative to one other. The landscape plan included a curved limestone retaining wall, irrigation changes, a metal raised bed, and 2 cedar structures (a simple arbor and a trellis). Plants were included, as well as drip irrigation. William accompanied us to a nearby stone yard and wholesale nursery to make selections for stone, gravel, mulch, and plants. The number of plants included in the bid was determined based on the area being landscaped. The nursery products looked very nice when we made selections. Work began within a few weeks and was managed by Chris. William stopped by a few times. Chris also built a custom metal raised bed. A friend of William's built an amazing and substantial trellis and a cedar arbor. Plants were picked up just before they were to be installed, and I was allowed to place them. The project was deemed finished and was paid for, but there were a few things needing corrections. William was responsive and able to fit these fixes in within a few weeks. The positive aspects of this landscaping experience included excellent communication with William, his accompanying us to the stone yard and nursery, well-executed stone work, and the superb trellis and arbor. The guys did a great job of removing old plantings and filling in areas where new sod was needed. The negatives included areas I felt were not as well executed as they could have been, and are the reason for deducting one star on this review. The steel bed, while nicely made, did not fit flush against the patio and was filled with poor quality soil before I noticed the gap between bed and patio. The first "fix" by Chris was putting gravel into the gap and using mortar to seal the ends. The mortar cracked, and a second "fix" of steel being welded to hold the gravel in was done. It's functional but not pretty. Also, the plants that were brought in were definitely not the quality of those we looked at with William. Virtually all of them were leggy, and many looked unhealthy. Several ended up being replaced. I was also not happy that the arbor was positioned without first verifying the desired location. Still, the overall appearance of the landscape is very good, with the standout custom features. Green Ease is a business I would recommend to others. They handle every aspect of landscaping and do a good job.

Jacks Stone Masonry & Repairs - masonry_concrete - Updated July 2026

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