The absolute BEST customer service from a trades company I have ever experienced in my 11 years living in Austin. David & Bill's communication was top notch. Pricing was beyond fair - the most reasonable quote by a far stretch. Other companies were trying to charge 2-4 times the amount. David was the most thorough and knowledgeable person when looking at my roof leak. He was the only person out of 4 roofer companies to climb into the attic and find the source of water intrusion. He and his crew were even willing to work with my schedule and did the roof repair on Sunday. I feel so lucky to have given Bill & David a call to check out my roof issue. I will highly recommend them to anyone and 10/10 will be going to them for any future roofing needs. read more

I reached out through Yelp and the owner, Bill replied very quickly. David, the owner's son came. He took the time to go into the attic to find the leak/hole, and then climbed the roof to show me the damage. The estimate was good value and I felt I could trust them. His staff member Oscar came out and did the repair. Afterward David returned to check the work. Oscar had missed the maintenance part of the job, so David had him come back the next day to finish it properly and they also sent pictures once everything was done. Overall I'm happy with the repair and would recommend them. read more

Bill Sprauer Roofing - Caulked lead pipes - Roofing Near Me - Austin, Texas

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Bill replied quickly and he and David got up into that hot roof and found the area damaged by a leaking plastic roof vent. Up top roof inspection revealed it wasn't just that one vent though, all of the weatherproofing around all the vents were failing, 12 in all. Their estimate was fair, and they even took down an unused Dish Antenna, and installed a new compact antenna for me, which is allowing more OTA channels on my tvs. David supervised the repairs/installation/roof maintenance, and it went smoothly and quickly. David even repainted every single vent on the roof! It was a pleasure working with Bill and David; both were personable and friendly. I feel so lucky to have found them, and would highly recommend them to anyone. read more

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They were very responsive. I got a better deal on the cost of repairs and it's much better than the quote the property management company gave me. Also there is a warranty on the work done. I had some water damage under the shingles. A portion of the deck was replaced read more

I had a great experience with Bill Sprauer Roofing and would highly recommend them. They replaced my roof in one day, and the finished roof looks excellent. Bill was great to work with, and his son David and the crew were professional, thorough, and clearly cared about doing the job right. They also did a great job cleaning up afterward and putting everything back the way it was. I especially appreciated that they went the extra mile with the vents and other details to make sure everything was handled properly. Overall, excellent work, great communication, and a very solid experience from start to finish. read more

Bill was the first one to return my call and I'm glad he did! He provided very clear and fair guidance on my issue, was able to see me for an initial inspection within a couple of hours! Before visiting he let me know how busy his crews were if it would need further work. I was lucky where the exterior damage was minimal and he fixed it on the spot. Fantastic service, more than fair, transparent, honest, and gave me a referral for a drywall repair company to help me with the interior damage. read more

Had two small roof leaks that another roofer couldn't find. They did a great job and finished in less than a day. Took the time to explain everything and also provided detailed before and after photos plus excellent clean up. Also walked entire roof and touched up caulking and painted all vents. Would definitely recommend. read more

I'm sitting here in shock about the incredible experience just had with Bill and want to recommend him without hesitation. He arrived just hours after I contacted him, and my leaks were repaired, roof inspected, and preventative maintenance completed within an hour, for an incredibly low price. Five stars all around. read more

I had a roof leak and discovered that a few nails on the shingles were not properly sealed. Bill came out quickly, inspected everything, and fixed the issue with so much care and precision. What stood out the most was his honesty--he didn't try to upsell or make the problem sound bigger than it was. He explained clearly what went wrong, showed me the areas that needed work, and completed the repair smoothly. It's rare to find someone in home repair who is both highly skilled and genuinely honest. If you're looking for roofing work and want peace of mind, Bill is the person to call. I'm grateful for the quality work and his integrity. Highly recommended! read more

Prompt response to my leak remedy request, came later the same week to perform the repairs. His crew chief Daniel did great work, performed what they said they would for the quoted price and cleaned up after themselves. My plants and landscaping are still in great shape and the work was very reasonably priced. read more

We had a new roof installed by a different company and had leaks within the first year. Called Bill with Elgin Roofing Co. to come out and take a look at making repairs. (The original roofing company didn't answer our calls/texts because it was a Saturday.) But Bill answered. Came out within 2 hrs of our call and repaired our roof that same day. (More rain was expected on Sunday and he didn't want us to have more damage.) He then helped advocate for us with the original roofing company by providing us with pictures from the roof of the sub-par work and even of other areas that needed to be corrected, as well.) I wish we had been aware of his company, their ethics and workmanship when we replaced our roof originally. We will definitely be using him for any and all future roofing needs (we've already hired him to install gutters on our house!) and we've recommended him to all of our friends and neighbors. If you want fair pricing and outstanding work from a responsible and ethical business owner then you need to use Bill! read more

Bill is a honest man with exceptional service that you don't get to experience these days. I called Bill on July 4th after the nasty rains, and he showed up next morning - evaluated our roof, gave us honest analysis and got the work done the same day. I highly recommend Bill and his company for all the roofing needs! I am his customer for life! read more

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I am sorry to hear Bill's contractors did not treat him right. I am impressed by Bill's'sresponsiveness to provide the document I needed. He appeared to be a hard working and caring professional. read more

Bill is honest, helpful and completely customer-oriented. We thought we had a big roofing issue on our hands and he showed us a quick fix. Highly recommend working with Bill if you are looking for fast, reliable and trustworthy service! read more

Thanks to all the other great reviews, I contacted Bill at Sprauer Roofing after the last storm! He came out immediately and then again when insurance estimator was there. We quickly came to terms and he worked with my solar company to get the panels off and the roof installed. He was patient with all my questions and sent lots of photos during the process while I was out of town. He was pleasant to deal with and delivered on all his commitments. Roof looks fabulous and we got it done quickly. I highly recommend! read more

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I noticed a gap between the frieze board and the soffit under the overhang of my roof and called Austin Roofing Company at 7pm on a weeknight. Bill picked up, talked through what I was seeing, asked me to send pictures, and scheduled time to come look at it. When the day came, he and his son arrived, and they told me exactly what was happening, and even how I could fix it myself. He also hopped up on my roof and verified that it looked good. "If it was my roof, I wouldn't replace it," he said. All in all, it was an experience that put my mind at ease and showed me a way forward--and it was free! Thanks, Bill and David. read more

Bill was great to work with. I asked for a quote and he came out to take a look at what I needed. He didn't try to upsell me at all. Instead, he explained what it would take to install the drip edge I wanted and told me I'd be better off doing small caulking repairs myself and waiting until my next rood replacement to add dripping. I really appreciate how honest and straight forward he was. I'll definitely reach out to Bruce again for any future roofing work. read more

Bill and his crew did an awesome job on my roof. What he was able to get done within my insurance payment was awesome. I had my gutters fixed, my skylights replaced, and a a bunch of other things fixed on my roof at the same time. He and his sons were friendly, prompt, and took the time to explain everything to me clearly including my confusing insurance company papers. They scheduled me quickly and finished the job within the promised time. He also gave me recommendations for other professionals. I'd definitely recommend them to others. read more

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Wow! Really appreciate these guys. Their crew did a great job fixing my roof after the last windstorm, so when another tree fell on the house during this last storm I called them again. Bill came by this afternoon to take a look and just seven hours later they have the roof clear, the holes covered with a temporary patch, and they even cut down another half-fallen tree that was looking ominous. read more

Bill did an outstanding job. Clean-up was thorough, even neighbors yards, used a magnetic vacuum to pick up loose nails. In addition, I had rain water diverters on the roof. others would not replace them, Bill did. But the best aspect of his service was that my house was not built with a roof ridge vent along its length. He noticed that and added one along with installing larger roof vents. I highly recommend him read more

After getting a few bids, I went with Dan @ Sprauer, who was actually the first to get back to me. I needed a full replacement, and his crew came out early, was fast, efficient, and clean. And my roof looks great! read more

Bill Sprauer Roofing - Roofing Near Me - Austin, Texas

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Bill is THE best! He made the process extremely smooth and always there to help or answer any questions. Very reasonable. I would highly recommend him to anyone who needs any help with their roof. Bill will be my go to roof guy in the area moving forward. read more

I made the grave mistake in trusting Sprauer Roofing to work on my house. That trust was betrayed with shoddy work, unsuitable materials, irreparable damage to my new gutter guards, and poor customer service. I was also charged for materials that were never provided, and for work that was never done. After contacting Sprauer Roofing, they sent out one of their crew leaders, Jack on 7/2/24. He and his crew were at my house all day and left after dark, when I handed him the check. The next day, I noticed my shingles around the gutters were bent up, some were broken, nails were sticking up, and my gutter guards were mangled. I contacted Jack and sent a few photos, and he said he would come out in the next couple of days to fix it. He never did. So, I left a message at the main office to follow up and let them know there were some issues. Bill Sprauer called me back (the only time he ever called me), and asked me to send him photos. After I did, he agreed that the job was not satisfactory, and said he'd take care of it right away. Later that evening, he sent Jack back out, who also acknowledged that there were some mistakes made. He ended up putting more glue under the shingles, and said they'd settle in a few days, and to reach out again if I had any other problems. I took Jack's word, and he left. But when I got on the roof later to get a closer look, it was still messed up, more than I initially thought, so I texted Bill the following day and he had the audacity to tell me that I should have done a better job of inspecting it while Jack was there! Then he told me I had the wrong gutter guards for my roof, and they weren't the ones who messed them up. I know that's not true, because they were less than a year old and were in perfect shape before the roofing job, and I have pictures to prove it. I asked Mr. Sprauer if he could come by personally to inspect it, but he said he was going out of town, it was too short of notice, and basically blamed me. He said this project was "Jack's baby," and "that's how he learns," and "we all had to start somewhere," and "thanks for pointing this out, this will help us going forward." Upon my insistence, he finally agreed to send out his head installer to look at it, but he never gave me a time or date. A few days later, on a Sunday morning, with no notice, I heard people up on my roof, and I assumed this was his other crew finally fixing it. They left without calling me or even knocking on the door to give me a chance to inspect it. I went out and looked at it, and nothing was fixed. Later that afternoon, we had a rainstorm, and my new metal roof over my screen porch was leaking profusely. I texted Bill the day after and asked him to give me a status update. I also mentioned the leak and sent pictures and video of it. I never heard back, so I emailed him the next day and asked him to please call me so we can get this resolved. He never did. Two weeks went by and still no reply. During that time, I contacted two other roofing companies to inspect it, and both companies were APPALLED by the shoddy workmanship and subpar materials. Besides the mangled gutter guards and broken shingles, they noticed exposed roofing nails, the drip edge around my gutters had not been replaced, my chimney cap and vents weren't replaced (all of which Sprauer charged me for) and the wrong material was used for my metal roof and not done properly, nor the area around my chimney. I finally called Bill's cell phone on 8/18/24 (already a month and a half after the initial job) and left another message, updating him on all of this, and kindly asked him to please call me. He never did. So, I reached out to the BBB, and they finally got him to at least respond to my complaint, but they did not have the authority to make him give me the partial refund I was asking for. He told them he had been out of town. So, he had no access to his phone or e-mail for several weeks? He also claimed they didn't do metal roofs, contrary to what it said on yelp and his website. If they didn't do metal roofs or couldn't warranty them, why did they put a cheap one on over my screen porch? Why didn't they just tell me up front? The day that he had finally responded to the BBB, he sent me a text late that night saying Jack no longer worked there, and that he was going to send another guy out the next day to address my issues. He never did. And for the record, I have before-and-after photos from my insurance company, photos and notes from both of the other roofing companies, as well as my own pics to back this up. I also have all the texts, e-mails, and phone records, so any response here by Sprauer Roofing that denies a single thing I've said is patently false. As of this writing, their website is no longer active. I highly recommend that you find another roofing company. This dreadful experience cost me money, months of stress, anguish, and turmoil in trying to get this resolved. read more

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Troy and his crew were fantastic! Troy walked my wife & I through the whole process since this is our first house & first time getting a new roof. He did his own evaluation of my roof but he also showed up a couple of days later when my insurance adjuster came to the house just to make sure that my insurance was giving a fair evaluation. After the inspections & we signed the contract, Troy gave me an appointment the same week! He was onsite almost the whole day and if there were any issues he fixed them quickly and really went above & beyond. An example of his excellent customer service is when he went in the roof to where my dryer vent is located & he was nice enough to go up there with the dryer cleaning kit I had and cleaned out a ton of lint from the vent & pipe. He also put a new, more modern type of vent so I can clean it out much easier in the future. All around a great experience. Highly recommended! read more

Bill Sprauer Roofing - Troy did a great job on the new roof - Roofing Near Me - Austin, Texas

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We called Sprauer Roofing for a repair on our roof, and our project manager, David and Bill Sprauer were able to replace my entire roof with the help of my insurance company due to hail damage!! Saved us so much time and money! And the roof looks amazing! If we only had the repair, we would have been doing that numerous times. These guys were so helpful and patient! read more

I requested an estimate for a complete house re-roof. Sent a request for a bid. He asked for my phone number. I sent it. Never heard back. Not a peep. Must be nice to be able to ignore future business. I will never call them again. If you want the job done, go elsewhere. Recommend staying away from this company. read more

About 7 months ago Sprauer Roofing did my whole roof, which looked great. With these recent rains I heard water coming into my attic and thought I had another roof issue. Troy picked answered my call while on vacation and sent someone over right away. Within a couple hours a Project Manager, Johnny, jumped on my roof to discover another vendor did not properly seal a vent pipe causing the water leak. Johnny constant kept in touch while I waited for the vendor to work my complaint through their system. Mark of a customer focused business and a true professional. Within about 30 hours I was all sealed up and looked much better than before. read more

Bill Sprauer Roofing - Properly shingled, sealed, and color match painted. - Roofing Near Me - Austin, Texas

Troy Miller with Bill Sprauer Roofing did a complete replacement of my roof and gutters as a result of the April 2021 hail storm. He spent a lot of time prior to the job explaining the process from beginning to end. He was at my house overseeing the project 90% of the time and the crew was friendly and lighthearted! When the job was complete the job site was spotless. The company (Troy) made sure every concern was addressed and was extremely patient with my insurance company and my lender in getting paid for the job. My neighbors have commented highly on the quality of the job. A big shoutout to Johnny as well. read more

As a single woman who bought her first home. It's been a little difficult finding reliable and trustworthy people to fix things . I had a very bad run in with a contractor who was taking advantage of what I don't know. Troy went out of his way to show me what was wrong , even spoke to the contractor to help me correct the issues. He saved me so much heartache. If he hadn't come to inspect my roof for another project, I would have never known there was a big issue taking place under my nose. Since he alerted me , I'm now able to have the issue rectified. I will be using Troy and his team for my gutters and roofing: Please know my single ladies... if you are looking for someone trustworthy, look no further. So so grateful read more

Our old roof needed to be completely replaced. I submitted a request through Yelp for a quote and got a call from Bill himself within an hour. He was at my business probably 30 minutes after that. Gave me a quote on the spot. I contacted 3 other roofing contractors and none were as responsive. Bill's quote was also the lowest of the 4. Once he was awarded the job, he had the roof delivered and installed just 2 weeks later. Other contractors were months out. They accommodated our business schedule and did the installation on a weekend. After installation, they did an outstanding job cleaning; it was like they were never even here. The new roof looks great and I would absolutely recommend them to anyone looking to replace their roof. read more

Bill Sprauer Roofing - Brand new roof - Roofing Near Me - Austin, Texas

I contacted several roofing companies for a routine inspection after a recent hail storm. Our roof is only eight years old and I did not anticipate reported hail damage. I received vastly different inspection reports from the roofing companies. One gave a grim, wildly inaccurate portrayal of our roof's condition and said the entire roof should be replaced. Another noted a relatively minor issue for which they wanted to charge an exorbitant amount. Troy Miller and Jared Hollis from Bill Sprauer Roofing found and fixed that same minor issue for a very reasonable price. I really appreciate their honesty and fairness. Thanks guys! read more

Alex contacted me and was able to immediately give me confidence by walking me through the history he and Bill have had in the roofing industry, all while starting this company. He walked me through insurance claims and coordinated with my insurance agent, sent pictures during install, and generally answered any questions I had. Would work with them again. read more

There was a roof leaking in to the unit this morning, and we were looking for a help everywhere. Initially Alex said he only can make time this Friday but suddenly give us call that he will try to be here in 30 min as it is emergency. He drove from far south of Austin to far north Austin 30-40 min drive to check the roof. He is very honest and said it is next door's AC unit water overflew into our unit. It is not a roof problem. I can't thank enough for this company's help when we were desperately in need. I highly recommend them. read more

Bill Sprauer came by himself and took a look at my roof. He was excellent at communication, and gave me great advice about my situation. I have gotten a few people by and he confirmed I don't have the hail damage I expected, saving me my deductible and at least a few more years. I have been very impressed with my experience, and will call him with any issues in future I experience. read more

Called Bill Sprauer roofing to find a company that could help me quickly, due to selling and closing our home in a matter of weeks. Bill personally reached out to me w/in 20 minutes of my I risk message and was able to give me an exact quote for the repair based off just 1 photo. Not only did he stick to the quote, he beat every other bid I got. They got delayed due to rain, totally out of their control, but made sure to be there first thing the next business day that it was safe (can't put men on a roof in the rain) and they were there. Polite, courteous, trustworthy and took in depth pictures of the repair for me to send to the buyers. Very pleased with the whole experience and would highly recommend! read more

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My roof like many others started to experience issues after the February winter storm. We have a gas fireplace and we hear water drippings after a heavy rain a week after the winter storm. I called around and most of the companies were too busy to even come take a look. Some time passed and this past week we experienced another heavy rain. Now the drips are becoming a stream and also noticing water coming out of the soffit. So I tried again to find someone to come out. I was able to arrange 4 companies to come out for an inspection and give an estimate. Bill's name is on his company, and he was the one I spoke to when I call. We were able to quickly arrange a time for him to come. And he came with his crew to inspect the roof. I have a roof with concrete tiles, so identify issue isn't easy. Most of the companies gave us a quote to remove the tiles and then variable pricing starts, some amount to replace underlayment, some amount to remove more tiles... Bill's first and final price came right in the middle, wasn't most expensive nor was the cheapest. But his price was an all inclusive price making the promise of fixing our roof leak problem and backed by 2 years workmanship warranty on all repair. More importantly, Bill is upfront about what his best guess on the problem may be and what it would take to fix it. His attitude definitely gave me confidence in him that he will take care of my problem. Bill came out on a Friday and the repair was scheduled on following Monday. He did not ask for money up front, nor ask for the money after the repair. It was me that reach out wanted to make him whole for what he have done for us. And his first response is "am I happy with the repair work?". It is hard to pick a company for repair jobs. I highly recommend Bill and his crew for roofing works. I am recommending him here and to all my friends and neighbors. Bill will take care of your needs with a honest and straightforward attitude. read more

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Our roof replacement was outstanding from start to finish. Working with Troy Miller made everything go smoothly. We were highly please with the quality of materials used, as well as the expert application by a well-trained crew. They also made a number of needed repairs to the roof structure. Cleanup was thorough; since completion we were only able to find a single nail. All in all, I give Sprauer my highest recommendation. read more

Bill Sprauer Roofing - A view of the new roof. - Roofing Near Me - Austin, Texas

Working with Bill and his team was as painless an experience as I've ever had with home repairs. Bill himself is very friendly, knowledgeable, and easy to get a hold of; while his team always showed up on time, did excellent work, and got things done quickly. Bill worked with us and our insurance to get the most for our buck and he stayed on long enough to make sure we were completely satisfied. I highly recommend him for any roofing projects you might have. read more

We had a vent cover blown off and we were worried about a rain storm about to hit. Don was very responsive and came out right away (on the weekend even!). He was able to repair our roof quickly and for an unbelievably low price. He also showed us other areas of our roof that we should keep an eye on, but did not need repair right now. Highly recommend this business! read more

They responded quickly and did a good job. I will call them again when I need roof repairs.