Always a go-to for us. I also love that we could pay through the app when we were done eating. The app also allowed us to put in music requests which was fun. We wanted to try their new chicken quesadilla sandwich and their new cold brew coffee with cream. Both were delicious. read more

Jack's Astor's - Canadian (New) Near Me - Ottawa, Ontario

terrible..food was cold...service was slow, took 15 mins to gets drinks after we ordered. way over priced....same food with better quality is available in many places. the restaurant was filled will smoke you could see it in the lights and our clothes stunk when we got got home. will absolutely never be back....waste of money, McDonald's would have been better. banned !!! read more

I enjoyed the chicken tacos. Sarah recommended them and she did not steer me wrong. I got three plump flour-shelled 4" tacos. It hit the spot because I wasn't looking for a meal. Note to any US patrons: they serve 18 oz pints. The glass is bigger, it's not your imagination :) read more

Location was easy to get too, ample parking. Seated quickly, good choice of food. Food was delicious, and very good service.

We brought a large group and had completing a preorder as requested by the restaurant. After the kids meals were out, we rarely saw a server and multiple meals didn't come after several requests. We had 5 people who left after 1:45 minutes having not received their food and some not even a drink. We didn't have a single server even walk by once most meals were out. I would not recommend for a large group. read more

It was a beautiful day to enjoy the nice patio! The service was great but the food and drink was even better. We shared a beached fish bowl drink and it tasted so good! I normally don't like alcoholic drinks but you could not taste it, it just tasted like blue candy (I think it might be a little dangerous!) The burger was so juicy and fresh, I managed to devour it quite quickly. The fries were nothing special but they got the job done, haha. Definitely looking forward to coming back especially for a girls night to share some more or their signature fish bowl drinks!! read more

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I love Jack astors it is my favourite restaurant and their food is amazing. My dad used to through a big Party there on New year's eve. The location is great, with many other restaurants around but Jack astors is the best. "Sorry, we're Open" read more

Jack's Astor's - Canadian (New) Near Me - Ottawa, Ontario

Great service in a very busy restaurant on a Saturday night and food was excellent! Music wasn't too loud which allowed our group to be able to talk without yelling over loud music. read more

Drinks and Appetizers. During the reopening stages of the Coronavirus pandemic - patio only. Enjoying a delightful evening in Landsdowne for the night, We ordered the crispy calamari and lobster dip along with some drinks. The crispy calamari consisted of the smallest pieces of squid known to man in a delicious deep fry batter. I'm a man that would rather have fewer large pieces of calamari than tiny bits and pieces. Nonetheless it was delightful. The lobster dip was the real deal. It was certainly expecting the classic frozen-thawed-premade lobster dip most restaurants opt for. I was astounded to taste such a scrumptious creamy dip that screamed homemade. Served with pita bread and tortilla chips. A lobster dip that takes first place in my experience. Compliments to the chef. Amazing date night! read more

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Really great service and amazing food! I've been to a couple of other jackastors around the GTA but I found the Ottawa location is much better for quality! We got our food piping hot and it wasn't too long of a wait. Super crispy, and juicy chicken, absolutely enjoyed every bite. read more

Jack's Astor's - Fried chicken burgers and fries! - Canadian (New) Near Me - Ottawa, Ontario

The food is delicious and the service is great. The staff are friendly and they work hard to get the food too you

So I'm going to be honest, I'm not sure whether I should leave this review a 3 or 4 stars. Let me explain..this might be lengthy. We decided to come to Jack Astor's on a Friday night the day they were lighting the tree at Landsdowne. So, we expected the surrounding places to be packed and made reservations. We didn't have to wait long to be seated despite there being a pretty large lineup at the door. Once seated, we got our drink orders in and began deciding what we'd eat. Our drinks took some time, but it wasn't too bad of a wait. Again, we knew the place was jam packed, so we were prepared. We ordered our food and that's when it went downhill. Let's just say, thank goodness Jack Astor's provides crayons at every table. My boyfriend and I were extremely hungry and had to wait over an HOUR for our food to arrive. Okay, it's a Friday and it's a night where the restaurant should have been expecting more people than usual due to the tree lighting. The couple next to us were waiting forever too and were visibly upset, because they were going to miss their movie. We were really hoping not to have to finish our drinks before the food came, but I was nearly done mine and it was hitting me on my empty stomach. At about the 40-minute mark, we asked our waiter what was going on and he apologized saying that the dishes weren't going to be ready for another 10-15 Minutes and asked if we wanted to cancel... what?? Obviously we said no and decided to keep waiting. He was kind enough to offer us some tortilla chips while we waited, but those took forever as well and they came with a nice chipotle sauce and mayo...ew. Anyway, we devoured those very quickly. At about an hour, we couldn't hold it and finally asked someone passing by to see when our items would come out. Finally our food came and honestly, it was delicious. We both ordered steaks. I had the Memphis and my bf had the bourbon. My steak was done perfectly and it tasted incredible, as did the sides. My bf felt the same about his. So, this is where my dilemma is with the stars. Though the food was great, our waiter was really good...the wait-time was absurd. Our waiter finally told us that they had a few new holiday chefs come in, which resulted in a back-up of orders. Unfortunate and poor timing by management, but in no way our waiter's fault. Therefore, I'm giving this place 4 stars for now, as I definitely think I'll be back for steaks and their amazing blue raspberry lemonade. However, I really hope I won't have to wait over an hour to receive my food next time. read more

Jack's Astor's - Memphis with a bit too many fried onions, but still delicious. - Canadian (New) Near Me - Ottawa, Ontario

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Jack Astor's has really stepped up their game, at least at this location. The bar side has tons of great beer, shuffleboard table, and TV views. The dining side has this awesome two person booths (you read that correct) that are comfortable while intimate. Food is great and the price is standard for the quantity and quality. On our visit we had great service! I would definitely go back read more

I am a long time JA lover it was my first time at this location and I was deeply impressed. The look of the restaurant alone is amazing but what gets the 5 star the most is the amazing service . Our server was will, and he was very knowledgeable but incredibly down to earth. My meals are always quite particular because I am vegan and the DM Andrew came out and showed me the exact ingredients in a bread i wanted, and told me how it's prepared . Andrew went above an beyond and both him and will are most definetly The food and sangria is obviously to die for also read more

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YUMM. This place was great! The food was wonderful, the service was excellent and the drinks were cheap! Best tip about this place: they have outdoor seating, but tvs are only inside. read more

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I have walked by this location many times thinking it was "just another franchise", but I'm so glad we gave this location a try! We had a wonderful server and a great time! I am a huge fan of beer flights and the selection here really hit all the points for me. I love the rotating beer list, which not only gives more local breweries a chance but should also keep the menu interesting. I'll definitely return regularly just to see what's new. The tacos are also fabulous. Our table tried both the chicken and the beef with rave reviews. It's just 3 small tacos per plate though, so keep that in mind if you're coming in crazy hungry. But this was perfect for us. The ambience is really fun with new things to discover as you go about your meal. This location is very well designed. We were seated literally the first table to the door and we were never distracted by people coming or going and never felt a cold draft. Overall, I'm really happy we tried this location and we will definitely be back! read more

We came here for dinner before a concert. Waited about half an hour for a table which was the shortest wait time of any of the restaurants in the area. Upon getting drinks one of our guest was only given a 2oz pour of wine. Had to wait an additional 10 minutes for another glass of wine. Food was great! After we had finished our food my plate was taken from the table, but in the hour and a half that we were there, our table was never bused, and we had 15 drink cups and dirty dishes on our table for over 45 minutes. When we ordered another drink, they told us drinks that were on the menu that were actually discontinued. When the bar staff came over, they didn't even know what kind of whiskey they had on their bar. The service was very disorganized, the staff seemed very new. Nice people, good food but service was subpar. Will I go back? Maybe one day. read more

nachos and chicken fingers and cheese burger with salad was ordered. First off the waitress did not listen to what we were ordering than food came and nachos were burnt not very much cheese poor poor quality for 20 dollar nachos I am so not impressed. Definitely would not recommend this place. The burger for 20 Dollars had patties that were processed and not delicious at all. To top everything off the fries were not cooked very well and no Damn flavour. So dissatisfied read more

Ok, I was highly impressed with this place. We walked in just for fun because we wanted to try some place we had not eaten before. Our server was incredibly friendly and made us feel right at home. He answered our questions and was incredibly knowledgeable. The food, WOW, the food was just amazing. I may have licked a finger or two. Who am i kidding, i definitely licked my fingers. LOL I plan on returning to take pictures and make a more in depth review. I was with family this time and I was trying not to be rude! heheeh :) read more

Good food fun for kids bunch of games basket ball Court super fun theres movies that you can watch

The wife and I stopped in for a quick bite before hitting up the new VIP theatre for a movie. The inside of the restaurant looks amazing. It's fairly dark but there is a nice ambiance. The noise level wasn't too bad and we could hear each other just fine. Our server was a nice young chap. He was around just enough to be useful but not enough to be a burden! Nothing to complain about here. As to the food, it was on par with the atmosphere, on point. Started off with thr garlic pan bread was great like normal. For the main I went with the club. The bread on the sandwich was super tasty, made the sandwich. My wife went with the nachos. They come on a long board in little piles. This works really well as you don't have a boatload of toppings on the top and a pile of naked chips on the bottom. These things are modest, covered head to toe in generous toppings, no nudity here. She said they tasted as good as they looked. Overall we had a great experience here and would definitely go back. read more

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Went here back in January for my boyfriend's birthday and we were seated immediately. One of the best chain restaurants I have ever been to. I could tell that the restaurant put a lot of effort into decorating and making it look nice, and man did it ever. The high ceilings make the restaurant look huge and very spacious. There were TVs so if you didnt want to talk to your table mates, you didn't have to! All around, there were groups like families, couples and friends sitting around ranging from all age groups - it had a great vibe and amosphere. The table was covered in paper where we could draw and doodle on. We were served by this really nice and friendly server, Bri, who was positive, answered all our questions, and when we brought up a concern, she made sure to go to the source to get the right answer. She was quick, efficient and polite. So if you're looking for great service, go no further! We ordered two of their burgers, which were huge and very generous. I got one with bacon and cheese and I could barely bite the burger with how big it was. The fries, were pretty standard, not extremely wowed but still good as a side with the burger. All in all, a great restaurant with good service. I can't wait to go back! read more

Was not impressed. I came here for the blue jays game. It was a good sport environment. Tons of TV and they have speakers in the bathroom so you never miss the action. The food was lackluster. I consider myself a nacho expert. I try to get them all over Ottawa and Jack Astor nachos are on the bottom tier of my list. These nachos come on a long board. You can get the 1ft or 2ft nachos. I opted for the 1ft board which cost about the standard price for a plate of nachos and let me tell you these nachos were not impressive. They literally give you about 6 chips loaded with toppings and that's it. I got six chips. Six. Cmon. As for the drink and desserts, I enjoyed them. I recommend the Kentucky bourby and the smores sundae. I don't have any complaints with those items. The nachos just were horrible and ruined the experience. read more

Super disappointed in my experience going to this restaurant. I went with my parents and husband on a beautiful night before going to an event in the area. We arrived and didn't even have the option to sit outside. Then it took about 20 mins for our waitress to come take our drink order. Drinks came in a decent amount of time but then our waitress just disappeared!! We couldn't order anymore drinks or get an update on our food. Finally we went up to the front and asked if they would ask our waitress to come back so we could order our meals and another drink. She came back and was very friendly, didn't apologize but took our order and left. We waited 45 minutes and still had not heard from our waitress about our food or were checked on in anyway. Finally she came to our section again and I flagged her down. She said that the kitchen is really backed up and having a hard time keeping up. She said they were turning people down at the door so that the kitchen could catch up. We asked if there was any way we could get something small to snack on in the meantime and were thankfully brought some stale chips and salsa. After waiting another 20 mins or so my mom decided to go find the manager because we could find our waitress once again. Just as my mom found the manager our food arrive. My dad ordered the pad Thai - lukewarm, dry and looked like it had been sitting forever. Mom ordered steak and fries - the steak was tiny, extremely overcooked and the fries were just thrown on the plate. No garnish nothing! My husband ordered a seasonal burger and a poutine- it was cold, the poutine looked nice but was bland and because he has an allergy to Mayo they didn't put any sauce on the burger at all even though it was supposed to come with BBQ sauce. I ordered a chicken sandwich and Mexican salad- the sauce on the chicken was gritty and way too much was put on and was cold. The salad looked like it and tasted like it had been sitting in a fridge all night but somehow warm. It didn't even taste like the dressing, all I could taste was onion. So disappointed!!! The only good part about the evening was the customer service provided by the manager. She was great to talk to and very apologetic. We didn't ask for anything in return but she ended up comping our entire meal. I feel bad for that poor manager that has to deal with poor wait staff and a kitchen that can't handle a Friday night with a half full restaurant. read more

This may be the most frustrating restaurant in Ottawa. There are plenty of upsides, but some glaring downsides. I want to like you more, Landsdowne Jack Astor's, I really do. The good things: The atmosphere is better and different than most other Jack Astor's locations. The decor and overall vibe is a little less in your face and borderline obnoxious. It's compares well with Local, Craft and other beer-centric restaurants in the area. By offering a large selection on craft beer on tap and available in growlers (a gimmick but it works), they compete well. The menu is the Jack Astor's standard menu, but that's a good thing. The buttery garlic load and chocolate chip cookie with a brownie baked into the middle are awesome. Not healthy, but awesome. The bad: The service. It's all polish and no substance. Example: Last week I went with a buddy and sat at the bar (which is huge I must say). We were first served by a bartender whose name I forget. The first thing he did was shake our hands, introduce himself and say something clever. He took our drink order (beer) and we never saw him again...in uniform. Because he was soon sitting at the bar himself having a drink. Eventually our drinks were delivered by a server. Then, another bartender took our order. And again after some attempts at charm and taking our order, we no longer saw bartender #2. Then came bartender #3; reluctantly at first. After a few minutes of ping ponging between two other customers, occasionally glancing at all the empty glasses and plates in front of my friend and I, he came over. We ordered another growler, and then the fake charm poured on. After speaking to that many staff members pretending to be helpful and our buddy but never actually following through, it was simply insulting to hear the corporate BS ooze out of his mouth. "A beer huh? Do you want to Jack it Up?" Shudder... Harsh? I hope not, it has a lot of things going for it. To really compete at Landsdowne, though, I think you'll have to Jack it Up. read more

Now these guys make Chicken Tenders right and the garlic bread creation is mouth-watering. You could almost make an entire meal of ordering several rounds of the garlic loaf. The beer menu wasn't the biggest I've seen but there was a lot of variety and I really liked the idea of the rotating beer menu, not only because it gives some new options each time you visit but also because it supports a lot of local brewers. So glad I was convinced to go here today because finally I have a place to go before the movies or sporting events (at Lansdowne) where I can count on good food, drinks, and service. read more

Experience was worse than the food. I've been to Jack Astor's many times and have always had positive experiences, but this was one of my worst dining experiences. We came here for my birthday dinner in a group of six and were seated very quickly outdoors. We ordered our drinks and an appetizer which came out quickly, but it was another 30 minutes before the water came. We had to request it and when they came, there was only five and we had to ask again. It was a very hot day and very dehydrated. Everyone ordered their meals and after 45 minutes, everyone's food came out. Everyone's except mine. It was an extremely long wait for the meal and when everyone's came out, I had a feeling my order was missed. But when the servers were placing everyone's dishes, no one made a comment or addressed the fact that I didn't receive my dish, including our waitress. It was only five minutes later when our waitress returned to ask us how the food was, we asked her about my dish. She said she took the order but she will check with the kitchen. She left and returned, stating that they were putting the order now. I gave a disappointed look and then she apologized but I didn't find sincere. She came back with the meal and instead of apologizing again, she asked if I wanted sauce. By then, everyone at the table already finished their meals so I asked her if she could do anything. She talked to the manager and covered my meal for us, which was great news, but I wish she would have accommodated without having to ask. The meal came out and it was fine, a little under seasoned and lacking the acidity I wanted in the shrimp taco, but it was just fine. We finished our meal promptly and was just sitting around for the bill but the waitress wouldn't check up on us for another 30 minutes. She checked up on the table next to us, but turned around promptly when we were trying to get the bill. She came back and checked on another table nearby but again turned around and ignored us again. It was ridiculous. They initially wanted to request a birthday dessert for me but because the wait was too long, we decided to pay and leave. On our exit, there was a long line up outside of the restaurant. It must have been busy and that would be understandable if service times are long, but not that long. And I wish the waitress would be more understanding, courteous and kind. She was indifferent and it made the overall experience negative. Jack Astor's, I enjoy but I will not return to the Ottawa Lansdowne location. read more

One of the best restaurants I've been to. Me and my guy went on new year's evening. We were served by Bri, a wonderful young woman who gave us the best service we could ask for. We both had steak with veggies and mashed potatoes. We also had the seasoned fries as a starter. Everything was incredibly delicious. Even the way my sangria was served was so different than any other place I've been at. The server poured the wine and vodka cooler in my glass, in front of me. The decor and atmosphere was perfect for me. Dark lighting with great music. It feels like everything is done with such care.. We will go back for sure. Great eating experience which is more and more rare these days... read more

Really pleased with the service from our server Derek. He was exceptional.. and not to mention very handsome . Will definitely come back. Fish and chips was great + awesome nachos. ‍ read more

Never been before so I was pleasantly surprised :) It was a lazy Sunday afternoon so there wasn't many customers. We were greeted promptly and eagerly (almost too eagerly, but that's ok) by 3 or 4 hostesses, shown our table and then our waitress came. This is the only restaurant I know of that adults can draw on the table. Awesome! They had a great selection of gluten free faire, even had a separate deep fryer to prevent cross contamination; very cool. I ordered the chicken fingers (not the 'sauced up' version, mind you next time I will ) and they were amazing. I ordered this plate because mainly I was overwhelmed by option and secondly it's one of the meals they're famous for. The food arrived quickly and was delicious. Not complaints that I can think of, will definitely be eating here again. read more

Great atmosphere, delicious food, good prices and amazing service! My first time there and it was an excellent experience! read more

Jack's Astor's - Berry Rhubarb Cheesecake Trifle - Canadian (New) Near Me - Ottawa, Ontario

Favorite place! Great quesadillas, bruschetta, and nachos! Haven't had anything bad from here and it's a great atmosphere.

This is in a nice area of Ottawa, with a number of other nice looking restaurants around. There is a movie theatre nearby as well, so a great location for a night out. The atmosphere is typical for jack astors, a sports bar type feel. The music wasn't too loud or too soft, which made it a good location to talk as well as enjoy a hockey game over dinner. The service was great. We tried two different double stacked burgers, both which we enjoyed. The fries were mediocre so I might suggest getting a different side. We had the guacamole for an app, and this was delicious. It wasn't spicy, which I personally prefer. They have fun beer glasses that each have a print on them of an entertaining picture or phrase. Overall a great experience. read more

I had a mixed experience here. The menu has improved and the food was quite good overall. Unfortunately, our server seemed to forget us when we were seated outside but definitely improved when we moved inside. Overall, I am likely to return. read more

Decor like the other Jack Astor's. Game days at TD Place make it seem really crowded, but the waitstaff and kitchen staff make sure that your order comes out in time. The food is great, but the dessert is better. Will be coming here again. read more

Jack Astors is always a great go-to option for great food. I've been to this location multiple times and it never really seems to be very busy. It is nestled in the back part of Landsdown, so you would need to walk pretty far before getting to it. It's location probably heavily impacts how busy it gets, the other restaurants probably pick off a large portion of the people by the time they reach this location. The restaurant closer to the park are always ridiculously busy, so Jack's is a great alternative if you are not will to wait hours in line. If you really want to treat yourself go for "The Memphis" steak, it's so delicious! On top of that they have great prices, the house beer is great and very cheap! The board nachos are really good just a bit on the spicier side of things. Always a great time at Jack's! read more

A good place for hosting large groups as well as for a quiet couple. The beer selection is good. We were a group of eight and the orders of two of us were prepared incorrectly which the staff realised when brought to the table. As a courtesy the waitress and manager apologised..served fries on the house for the delay and also cancelled the bill for the two orders. Amazing hospitality I'd say. read more

we went to jacks Astors in ottawa with my sister and my mom and dad I have a burger and fries with a water for a drink we will return soon

Hubby and I went before soccer game Waitress had no idea how the tacos were made unable to say whether sesame seeds could be removed or not Brought a flat beer Made a mistake on the No onion order Boss came over "yes " seeds are only a garnish and could be left off. Oh well Was charged for flat beer Our first time there and we were not impressed read more

Great service and simple yet amazing food menu! Would definitely recommend it , decent prices and great craft beer selection as well!