Incorrect descriptions on parts. Do not trust their statements on parts. Look at the manufacturers website first. They listed an item as a 3" lift. Complete lie! Manufacturer shows it as a 1 1/2" lift! read more

Jack-it - 4x4 & Off-Road Shop - Auto Parts & Supplies Near Me - Midvale, Utah

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Zero stars. . . . The Worst 4x4 place I've dealt with in over 30 yrs. Ordered my kit. . . . . Shortly after I get an email stating not all parts were in stock. No estimation of delivery date. . . . Not much info. All of a sudden I get a UPS notice. Scan the QR code & the UPS website says No info contact the shipper. Called UPS & they said the tracking number I had was invalid. So no way to access shipping info or change any delivery instructions. Got a hold of Tony today 2/5/25 who informs me my shipment is on its way back. & If I want it resent it'll cost me $228. No thanks. Just return it. Oh, that'll cost you $228. Tony is worthless. . . . As is Jackit read more

sent wrong part delaying completion of installation by nearly a week!, while I'm paying storage for their mistake When you say you are calling some back, do so. If you say your are shipping a part out now, send confirmation/tracking Service sucked Customer service sucked even more Suspension experts lol stay away! read more

This company is fraudulent. My husband and I bought shocks that were not what was promised to us. We tried to get refunded, and we were denied, their refund policy states the shocks can't be installed or used. We only installed them and test drove how else are you supposed to know? We trusted them. So we disputed the charge then were threatened by Todd (the ceo) that he would take us to court and accused us of fraud and doing it for our own benefit. Maybe instead of threatening and defaming customers, they could sell products that are what they say they are and they wouldn't have so many negative reviews. He tried to have us sign an agreement stating that we wouldn't share our experience or leave negative reviews. Wrong person was being threatened to be taken to court here. He also told us if we had worded our dispute differently then 'maybe you'd have a case'. He belittled my husband by telling him he's sold thousands of shocks and hasn't had an issue except with us, then told us later he deals with disputes all the time and is 'chasing his money' all the time. Sketchy and inappropriate on so many levels... read more

Never use this company. Jack-it sent me parts that did not match the part numbers ordered. There salesman only know what they read about for their products, they know nothing from experience. The U-bolts in the kit did not work. So I sent back 2 kits that were incorrect. I forgot to put 8 u-bolt washers back in the box. They threatened to deny the part return. I spent over 6k with them and they're trying to take $3610 from me. Instead of finding the right length u-bolt kit and swapping the washers out with the kit I sent back to Jack-it. They would rather get away with taking $3610 then to make things right. This Company is a fucking joke. read more

They kept having me pay for more and more stuff to be installed on my Jeep to get the death wobble to stop. I took it to another place out of desperation and they resolved it on the first go. Jack-U read more

We ordered Bilstein B6 struts and shocks(set of 4) for my 2014 Subaru Crosstek with 2" lift back in September 2023. We received the rears, but not the fronts. After we followed up on our order, we were told the fronts were backordered. Here we are in JANUARY, 2024 and still no fronts. My car is now out of commission because of this. Not happy and neither is my car. read more

Don't use this company if you need your parts quick. Almost no customer service. Highly not recommend them.

They sent me the incorrect part. Sent it back and was told they would not refund me my $18 for shipping. Me being in the customer service field for over 20 years this is definitely part of poor customer service. I won't be purchasing anything from this store in the future. read more

Walked in for some advice and service on my jeep and found some really knowable and friendly people. Got a couple quotes on parts and they were very honest and straight forward with everything. Shawn gave me my options and didn't pressure me into anything I didn't need. I happened to go there just before their closing time, but he didn't rush me out. Instead gre took his time and answered all my questions. Old fashion customer service. Thanks! I would recommend then and I will trust them with my jeep. read more

Jack-it - 4x4 & Off-Road Shop - Jeep Rubicon 3inch lift on 35's. - Auto Parts & Supplies Near Me - Midvale, Utah

Jack-It is not worth your time or the headache. I have consistently been treated unfairly. One of my struts broke on my 4Runner so I did some research and Jack-it seemed like a good fit. I came in not really knowing much (I don't know cars well) and Tyler sold me on the most expensive shocks they carry. He told me I only had two options, the top notch bilsteins or these other shocks that (he said) would only be $20 cheaper. So I went with his recommendation. Come to find out (from other shops) I definitely had other options that wouldn't have robbed my bank. Ps, they try to charge you shipping on your parts, but you can order them online through their website with FREE SHIPPING. My car was scratching heavily on each side after they installed the new shocks so I called in and Tyler said that he just needs to cut back the plastic so it doesn't rub...keep in mind my car never rubbed with the same level of suspension I had beforehand, so I knew that wasn't the issue but he insisted it was. I brought it in and In fact, cutting it back was not the issue, they ended up putting two different levels on each side so it was completely off...and ended up screwing up my alignment. So, they fixed it and made them completely level (they said). Afterward, I went somewhere to get it aligned, then it was scratching and rubbing again and veered to the left... So I got it aligned AGAIN and the alignment was horribly off. I called in and talked to Todd and he was great, answered my questions and got me on the schedule. But, when I came in, they took my keys and said Todd will know what's going on since I told him he's the one I spoke to (later I find out Todd wasn't even in the office) and Tyler wouldn't give me the time of day to explain my issue. He came to me and said "we are going to trim it because each side is 3inches and correct." As I tried to explain my issue to him to make sure this doesn't happen again, he stared at me like I was an idiot and shook his head. I don't know car lingo so please explain to me what's going on or ask me questions. I do know how to treat a customer and Tyler does that very poorly. Right now I am currently waiting on them to align it for me. Man up front told me it'd take 2 hours and Tyler told me it would take 3 hours if I wanted it aligned. It's been 4 hours and when I asked about it, the girl at the front says we are waiting on their call (in a bitchy tone) as if I'm a pain in the ass customer.. While I appreciate the pocket knife that the nice man in the front with the beard gave me, and the apology from the girl up front, I will not recommend Jack-it to anyone. Unfortunately, my shocks are warrantied here but other than that, I wont be coming back. Learn how to treat your customers, guys, especially a customer that has spent $1300 with you. Or put Tyler through some sort of customer support class. From my experience, all this place screams and cares about is the money they get out of people, they don't care about the customer or their car. read more

Ordered a carrier bearing drop kit they sent the wrong parts. Called customer service as well ass sending out an email. Still haven't heard anything from them. Poor customer service read more

Saw this place as I was walking back to my hotel. Stopped in to ask about air bag suspension for my pickup. The gentleman who addressed my questions was totally knowledgeable on every aspect of the products applicable to my 1997 Ford. We discussed air bags, helper springs and combinations of each. He gave me a price on everything, including shipping costs if I couldn't hand carry the stuff to my hotel, or fit it in my 18 wheeler. This is a class operation. I didn't see any 'low rider' stuff at all. Just real suspension related products, and top of the line stuff. Not junk. I wish this business was in MY neighborhood! read more

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I have reached out 5 different times to get a refund on an order that isn't even available for shipment for the 3-6 weeks. I have emailed and left voicemails and nothing. No one picks up the phone so messages have to be left. I know my messages are being received. In your about page it literally states "Provide the most effective and efficient corrective action, to resolve customer service issues, to ensure our customers satisfaction and that the problem not be repeated in the future. In this way, we will maintain our leadership position in the industry." Well that's not true. I will have to file a formal complaint and a claim with my financial institution. read more

Poor costumer service. Wanted new shocks put on my truck, was told new shocks were ordered for my truck so I waited a few weeks and called to see if they came in. They said my name wasn't in the system and the shocks were never ordered. They said they would email me with a confirmation of ordered shocks and I never got any email or phone call. read more

I had order some shocks and struts for my 08 4runner. When I made my order they never had an add that says they don't have them in stock. So I put my order in and it turns out they don't have them and it will take 3 to 6 weeks, we'll 3 months past by and they s couldn't give me an up date on them so I asked them if I find them sooner couldn't I cancel they said yes I talked to Jacob I sent him numerous emails and the day I cancel I called them sent them an email an it turns out they had already sent them out with no tracking number and an email letting me know they were on their way and now they want to charge me for sending them back. Worst service plus they should let people know they don't have parts read more

These guys do such Awesome work on our Trucks!! We've had them install lift kits on two different trucks. Ladies don't worry about feeling ignored or funky attitudes here. They were very helpful and respectful! read more

i bought a bds lift kit with fox shocks about a month ago and still heard no word about it. This place never has anything in stock or hardly responds back i couldve got a rough country lift shipped in 3 days. ill give them another 2 weeks before i get my money back. read more

This company took my money for a product that was clearly out of stock and then held the funds for days befroe returning them to me. When I called to address the misrepresentation of In-stock items they told me to prove it showed as still in stock and availble for purchase. I did just that and told them I felt deceived and was upset about them taking my money for an item that ws clearly out of stock and the customer service rep told me they no longer want to do business with me and hung up. This is the worst customer service I hae ever had and my guess is they would have been gald to keep my money indefinitely had I not called to address the situation. Dont buy from this company AT ALL! They just want your money! read more

I was looking for a place close by to lower my car and was ready to throw down real cash so I stopped in and wanted to see what they had for me. Sure it's a shop for trucks but its still a suspension shop and should have general knowledge whether it's a car or truck. The person I spoke with seem to have very little knowledge and told me they charged $95 an hour for labor (which I was willing to pay for licensed experienced mechanics) looking through his giant book of make and model....... gave me a quote for over $400 without any parts (dont carry parts) or tax. It's not a complicated job that shouldn't take no more than 2 hours with an intermediate mechanic that just graduated from a community college, 1 hour if he had help. Don't waste your time dropping in unless they have parts you want and call before you do. An update, just finished lowering my car. Took me 1.5 hours after acquiring parts and renting tools I needed. read more

I came in with several questions and was completely disappointed. I guess I interrupted this guys game of solitaire or something. He hade no effort to answer any questions or make any recommendations. He only advised I do my own research. His laziness was only topped by his condescending tone. I would never take my business to these d-bags a**holes. read more

This is the place to go if you're wanting to get work done on your truck. Professional, fast, quality work. Bought my bds lift here, had a couple small issues during installation they got me right in so I could continue my install (welded in the crush nut) and went back to have it re geared. Put several thousand on both and it's performing as you would expect. Can't hear the gears at all. After having several experiences with other shops either taking forever or giving a price and then oh but this is extra and this is extra and just getting nicked and dimed, these guys called to let me know my ball joints were bad and I told them I had dyna tracks I've been meaning to install and since they weee already in there they let me bring down the new ball joints and only charged me like $150 to put them in, same with the seized u-joint they had already had the axle out so it was next to nothing to replace it, the way it should be. Talk about comprehensive service. They could have easily let it go and hoped I would come back to do the whole ball joint job at full labor prices but were honest and proactive in making my repairs and upgrades as cost effective as possible. Very impressed overall with the staff, quality of work, and professionalism. read more

I really appreciate the help I received at Jackit! The employees really know their stuff, when I had a question about shocks they knew exactly which shocks I needed for my Excursion. It's nice to know that when I need my shocks they will have them in stead of being told "it will be a week or so until we can get them!" I have a white and purple Excursion and they had my purple boots for my shocks, it was nice to be able to get them and not wait. Thank you for your great business! I will be back! Everyone needs to check out this place, if you want great service and need stuff for your trucks!!! read more

Jack-it - 4x4 & Off-Road Shop - This is the Excursion I needed boots for. Thank you Jackit! - Auto Parts & Supplies Near Me - Midvale, Utah

Great place for lifted truck stuff......needed some parts to replace on my lifted Sub, this was the only place with parts on premises. No "I have to order them, it will take about week" spiel......Dude just ask what I need and went back and got it. Great price too....Definitely place to go! read more

Got a lifted, retooled Jeep for off roading. Had problem with power steering (37" tires). Jeep dealer kept it 2 weeks, ordered parts, never could fix it. Jack-It fixed in one day and didn't even need any extra parts. Have had some bead lock wheel issues and they are always on time and helpful. read more

I really liked the service and communication with the guys here. I usually do my own modding/upgrades to my vehicle but sometimes you just don't have time. I had them install a 4" lift kit on my Silverado and it rides like a dream. The guys at Jack-it were helpful, polite and easy to work with. They even helped me out and finished my vehicle ahead of schedule. I'll be back for sure as soon as my wife puts the go ahead on some AMP Research steps. read more

I stopped by to get some help in deciding which Air Lift system I needed. The gentleman behind the counter took the time to listen to my needs and explain each of the systems that were available for my Truck. He gave me advice on which one I needed without trying to just sell me the most expensive unit. I had the system installed by them and could not be more satisfied with the whole purchase. When I went in to pick up my truck, they took the time to explain what was done and how to use the system. I appreciate their professionalism and the customer service is second to none. read more

Today they gave me a quote to install a drag link flip on my Jeep JK. 10 HOURS of labor. Absurd!

Jack-It is a truck suspension and accessory shop. They have all sorts of lift kits and suspension parts as well as brush guards, winches, et cetera. Super friendly staff and can order all sorts of things if they don't have it in stock. Also had the best price in town on several items I wanted (sample: adjustable hitches $179 at JackIt versus $199 to 220 elsewhere). One item I needed and wanted in a hurry, they ordered and picked up at their warehouse and had for me in three hours. Whatever you need for your truck, start your search here. read more

I've had work done here on my truck on two separate occasions and have been very happy and satisfied both times. My father has also had work done on his truck and was equally satisfied. The guys at the counter know what they're talking about and didn't try to sell me anything I didn't need. The work has always been quality and finished on time. I would recommend them to anyone with questions or who is looking to get some work done. read more