While all the fries and spicy chicken sandwiches were hot and fresh, how hard is to get cheese put on. All three were missing cheese. We add extra mayo to one and it had none. read more

DO NOT EAT HERE if I could do no stars I would but I had freaking ants in my sprite. One was crushed on the inside of the lid. How do you even serve that. I didnt notice till I git home ready to eat my meal. DO NOT EAT HERE. read more

NOPE! Never again!! I know this Jack in the Box has been lacking for years but this is unacceptable. The only reason I went there is my work shift ended at Midnight and I was starving and there's no other place open in Napa. $15.56 for a Medium Chicken Strips combo. $15!!! You know what I got? Not even glorified chicken nuggets that were mildly burned. The most pathetic chicken strips I've ever seen in my life. What's more is they were out of honey mustard AND Ranch. RANCH!! HOW!? Get it together guys. read more

Jack in the Box - You call this a chicken "Strip"?? - Fast Food Near Me - Napa, California

Where else can you get Seasoned Curly Fries and tacos to go with your breakfast sandwich in the morning? :-D Jack In The Box is the fast-food restaurant's fast-food restaurant, plain & simple! Definitely get their app, as it makes ordering a whole lot easier and you can build up reward points in a remarkably short period of time. It definitely makes going through the Drive-Thru a breeze, too. What I love about Jack In The Box more than anything is their sauce selection. Why just get ketchup when you can dip your fries in BBQ sauce? I've never had a problem with the food at this particular branch, as it's always been made hot & fresh. More than I can say for other fast-food competitors in the neighborhood. Man ... writing this has now made me want to have a Jack In The Box breakfast tomorrow! read more

They took away my fish combo so it's back to cheese sandwiches as I don't eat meat and they have little

Didn't get all my food it was just straight greasy and my fries out cam with a tad bit of sauce and had no bacon bits and they only gave me 2 tacos and I ordered 4 and they forgot my curly fries and horrible service. read more

I just ordered 6 tacos. Came home to eat them and NOT one of them had any cheese - none, nada, zip, zero........ They were actually very sparse on all the ingredients. I will not be stopping by this store in the future. read more

People rave about In-and-Out Burger, but man, I love Jack in the Box. I wish they would open some in the Northeast! I have never been disappointed by Jack in the Box, ever! They're always fast and the food, hot and fresh, and they don't mess up your order. They also have all kinds of fast food, burgers, chicken, tacos, curly fries, stuffed jalapenos, egg rolls, whaaat? Since Jack in the Box was so close to our hotel, you bet we were there picking up breakfasts and late day post wine tasting snacks. Oh, I miss Jack in the Box. read more

Fast food workers make $20 an hour and claim to be skilled labor yet throw food together like this. No other customers besides myself so not happening because they are busy. I asked for ketchup and got taco sauce in my bag. read more

Jack in the Box - Picked up the top and the cheese wasn't even on the sandwich, on the cardboard - Fast Food Near Me - Napa, California

The guy at the register sucks a**, bro couldn't give the right order to my big dawg, and when he tried asking to do redo his order, HE REFUSED!!! Fire him. 12/13/24 12am Food was coo tho read more

1.5 shits, would personally rate the customer service a fuck you out of 10. Not a care in the world. Slow service and no meaningful greeting. read more

Second time in a week the order is wrong. Ordered supreme croissant and a hash brown got home i had a box with curly fries and French fries that were cold and the croissant had cold sausage no ham. Disgusting they can't make the food correctly why are they open Still waiting to hear from someone about the wrong salad read more

Very clean helpful service, gloves, masks, at all times. This location was doing all this before most other types of franchises in town. Love the staff and the service. read more

Jack in the Box - The register area see the signs . - Fast Food Near Me - Napa, California

It was 11 PM and we were at the 850 W Imola Ave location and this employee with glasses saying he was the manager dididn't want me to have a free water cup and I just wanted a free water cup, and I tell him that the water cup it was free and he got really mad and started to yell at me and saying that I had to leave to leave the store and I refuse to le because I just wanted my free water cup, so he decided to called the police and kicked me out of the store, while I was just asking for a free water cup, this situation makes me feel upset about the store locación because I used to be there every weekend and this just make me upset about this place, I hope someone read this and do something about thi situation read more

What the hell is this? Two Pieces of chicken? Completely bare fajita pita.Whoever is prepping the food needs to be fired asap! read more

Jack in the Box - Wow two pieces of chicken in my fajita pita - Fast Food Near Me - Napa, California

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Shrinkflation. Getting only 4 and 8pc chicken nuggets now. The menu in drive through still lists 5 and 10. Price is the same too..not such a value anymore read more

absolutely terrible food - inferior ingredients thrown together with no care at all. I asked for extra onions on my burgers and got none. The burger meat feels like about 50% filler. And the food is not cheap. I will never go to this place again. read more

Ordered the new ribeye burger. The cheese was so thin, that is was transparent. No taste and thy forgot the bacon twice

Ugh Well for what's it's worth it's jack in the box ! Pulled in through drive through , ordered on the intercom and the guy was cool I guess, nothing special - was trying to ask questions didn't really seem like he was understanding I was thinking about some stuff on my order Paid 22$ greasy ass buttery jack #1 and I forget what my dood got but his wasn't AS Greasy I ordered potato wedges- they told me they don't offer sour cream ok Got to the window old bruh had my fries with my food burger and his fries with my buttery jack ...ok had to fix before we left the drive through he asked If everything was alright i said ya n the window shut so fast and wrong orders in the bags just mixed my fries with his burger Deleted photos already though I already write this review read more

Convenient fast food spot while road trip. There was this automatic ordering/purchasing machine, but it was not really user friendly. As a programmer, I felt so sorry for that. (Who made this anyway?) And Maybe because this ordering machine, the employees were not taking any orders but just chatting with each other. I felt very ignored. Not a good spot at last. read more

Jack in the Box - Fast Food Near Me - Napa, California

For Lent, Jack in the Box is offering their fish sandwich combo for a limited time. Definitely penitential. The curly fries were OK, but they needed to be drenched in ketchup&mustard to have any flavor at all. They were also lukewarm. The fish sandwich was worse. The glossy photos make it look good, that it has a tartar sauce of sorts, but the one I got was dry&tasteless. To complicate matters, the cashier didn't know how to order the fish sandwich on the cash register. Inadequate training slowed things down, along with poor signage. He didn't know about the special combo, despite the fact it has a YUGE sign at the drive thru. Sad! As for the fish sandwich, all it was were the buns, a dry fried fish filet, and lettuce. The tartar sauce was either barely there or non-existent. No wonder they do this for a limited time... they don't know how, but McD's more flavorful Filet-O-Fish is available year-round. This Jack in the Box was open after the 2014 earthquake (but closed during the power outage of last year's wildfires), sadly, they've become a disaster. read more

I made an order last week and I was ordering for my family and they told me to order was complete in a couple hamburgers a couple of double hamburgers for drinks and fries and by the time I receive my order paid for it I took my order to my family and I found out that I was one double hunt cheeseburger short as well as french fries I complained to them but they ain't hung the phone up on me and they also complain to them through the drive-thru and the manager there just seem to rush me out it's just just said yay I should try to just walked away so you know I find this kind of serving service not not good not good at all read more

The service at this location is terrible! I ordered cheese combo meal with only cheese n Mayo , when I open to check the burger there's not even half piece a cheese on there looked like it just was tossed together. read more

javier was rude and unprofessional. yes it was 4am but please at least try to treat people with respect even if you're tired. he stopped responding to us midway through our order and then 3 mins later we pull up to the window and tells us we can't order any more things? he even tells us he ran out of water? how do you run out of water, i wouldn't even mind tap water at that point i was just so thirsty. right after the drive through we walked in and they gave us water right away. it was just javier being so lazy and just disrespectful to people who were just trying to get food and water. read more

Javier was very disrespectful and rude, said they ran out of water ??? I know working in the food industry is not easy, but try to have human decency. If you hate your job that much, find a better one. read more

I would write a strongly worded email, but I don't have an email, so this will have to suffice. All satire aside, we ordered a strawberry milkshake, and two tacos, we where content, until I sipped my milkshake and found it to be the consistency of chunky water, and my girl found no taco sauce for her tacos in the bag! Along with, you guessed it, no napkins!! I am baffled at the lack of service... time of purchase 1:00am. If I could put no stars I would. Just sad guys. read more

4th car in line, 20 minutes later still waiting.......................................

Bro so like I went there on April 7th 2017 at 12:50 and they closed the drive threw, with a chair with a rug over it. In the rain. Disappointment Jack north. Disappointment. read more

Jack in the Box - This is what I got instead - Fast Food Near Me - Napa, California

if i could give no stars i would. they got my order wrong i went back and they barely had the energy to give me the correct one, they didnt want to give me anything in return for the inconvenience they said there manager was named AVA. please call me if you are a manager at this location i am calling ur customer service to file a complaint for ur workers being misinformed on how to do their job. they were so rude read more

this is the worst jack i have ever been to ! I passed by today to grab something quick . A number 3 and a number 16! I asked for an extra spicy patty to be CUt INtO PIECES ! aLOT OF SMALL PIECES !!! its not that complicated . Usually every jack is super friendly yet quick . At the window was (. JAVIeR ). Which seemed to be a team lead or something based on his uniform . The whole time was very uncomfortable being in the drive thru . He was rude !!!! Sucks at taking care of custumers ! Already called coorporate about this !!! read more

They never got my drive-thru order wrong. The teriyaki chicken bowl wasn't bad. And the employees are always kind. I can't complain :) Extra star because i love being able to order breakfast for dinner and other stuff. Yay Jack in the Box! read more

ZERO stars if I could! We received REFRIED fries. Seriously?? How are you guys still open? And your drive through employees were completely rude. This was the worst customer service ever. No, I wasn't expecting 4 star restaurant but they could at least serve edible food! read more

Jack in the Box - This has to be a joke! These fries are completely REFRIED and 100% crispy all the way through. - Fast Food Near Me - Napa, California

made a yelp just to write this review, they dont care or want your buisness go to the other jack in the box if youre actually that desperate cuz it aint worth it coming here.they either get the order wrong, they have you wait in line for a half hour just to let the entire line know there system was down. foods cold or just bad. ive had so many bad experiences i have to call myself insane for even trying again. lesson learned, read more

Horrible night crew. If the jack in the box owner went thru the Drive thru at night the entire store would be fired. Food not made to the standard and rushed service. It looks like they promoted a young looking teen girl to run the overnight shift And she is failing miserably. Old tacos,un melted cheese on a grill chesse, crunchy rock fries. Making fast food look even worse. read more

I am very upset because my 7 year old daughter was more than 5 minutes in front of the cashier waiting for someone to attend her and 3 employees (more cooks) NO ONE could do it, until it was me and they helped me with my order. Very bad service #jackinthebox in Trancas Napa CA her name is Shayla and the other gay is Javier read more

Service was amazing. Fernando gave us a great experience and excellent customer service! Our food was prepared perfectly and everything was delicious! 10/10 would recommend! read more

The restaurant was not willing to help me. The lady said she had too many things to do and it wasnt her job to fix orders from uber. I asked her for the managers phone number and when she was working. She handed it to me with an attitude and said its not her problem to deal with uber. She refused to help me then started talking bad about me in spanish to another employee. When i asked her to stop becuase i understood what they were saying they said i was being disrespectful. Then they stopped talking to me and ignored me for 20 minutes while i was on uber support until.i left. Another incident on new years the manager yelled at me for going through the drive-thru for uber when they were no cars. When i told her i was handicapped she didnt care she said i have to pick them up inside. When i walked inside she then apologized when she seen i couldnt walk well. They are disrespectful to the customers and not worth wasting your business here! read more

Came in today in the drive thru to pick up lunch for the family. HALF my order was missing and I dropped off their food and had to drive back to pick up the other half they missed.. 6 tacos and a burger was missing from my order. Never again. Wasted time for me today when I was in a hurry. read more

Went to jack in the box after a long day of Halliday shopping , ordered a bunch of tacos and some Curley fries drove up to the window paid for our order and forgot to order drinks ! Ernesto was great about ringing us up for our forgotten beverage ! Made our night ! Thank you for having great employees read more

Elisa who was working the drive thru was very unprofessional. She got my order wrong and when I asked about my items at the window she gave me attitude after I apologized for her mistake. If this is the kind of service and employees you hire at jack in the box i am highly disappointed. Hire better help or make her cook cause she should not be interacting with customers read more