Came by on 2/10/26 for a quick bite, located on the corner of Greenback Lane and Madison Ave in Folsom, CA. Went through the drive-thru and cashier/teller greeted promptly and took my order. Service was quick and from the outside the ambiance of the restaurant was clean and casual: the food was mediocre but then most fast food are. I was hungry so I still ate it. At least the staff is kind. read more

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Came to drive thru at 1:45am, it says online they close at 2am, all the workers were inside, no one was replying on the drive thru, worthless place read more

I ordered a chicken sandwich from DoorDash. I asked for what I thought was grilled chicken instead of fried. I call to see if I can go down there and have it fixed, lady on the phone was so incredibly rude and threw the phone down and started talking about me in Spanish. Jokes on her bc I understand a good amount of Spanish, especially when people are upset. Eventually I just hung up because the manager was taking forever to get back on the phone. Don't order from this jack in the box, they are deplorable. read more

I ordered in the app and not only was my food PERFECT, the service was top notch. One of the workers( I think her name was Maria) was AWSOME I asked if they had jack antanna balls and she had a red Deadpool one! Not only was she BEAUTIFUL, she was great too! read more

I was there on Wednesday, May 21, 2025 around noon. I drove out of my way for some spicy mozzarella sticks. The person working the drive-thru was incredibly rude. I have a hearing impediment and her thick accent made it more difficult for me to understand. When I asked for clarification about not having mozzarella sticks , she yelled at me. When I decided to get something else and couldn't hear her she yelled at me again. I told her she was rude and I didn't want anything after all. I ended up leaving without lunch and feeling disturbed that someone could be so rude to a customer who had a hard time hearing! I won't be back. read more

I love it when the employees go from taking cash to cooking food without washing their hands. I just love thinking about the lady doing the drive thru and cash register also cook without gloves. Don't worry the manager was wearing gloves. read more

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If I could give less than a star I would. My gf went in to get some fries, redbull and tiny tacos. Not only did they wait over 15 mins to decide to start because the lady was stuck on her phone scrolling and texting. She then got attitude when she wanted a refund and not to wait LONGER for simple items. Glaring because they don't want to do their job. We called to speak to a manager and they hung up 3x. This place has the laziest grossest employees and I work in the service industry. Unacceptable. read more

Every Jack in the Box I've been to never seems to have the best service. At most it's passable. But Every time I go to this location it's been horrible. Whether it be missing food items, my fries being 2/3 empty, or the insanely long wait, it's always got something going on. To be fair, some of the staff seems like they're super stressed and on the verge of a mental breakdown. They are fairly understaffed always and so the mental anguish that they probably have, I feel for them. Then there's other times they just don't fill up the fries and leave me missing the majority of it. Or when they're visibly pissed off that I came by to get food. I feel like I'm being an inconvenience for coming by and ordering food. As another review previously said, there isn't a whole lot of consistency at this location. The amount of times I've been disappointed with my food has stopped me from coming back to this location. The other one on Greenback and Fair Oaks seems to be managed better, as it's a lot more consistent. So if I were you, I'd spent the extra 5 minutes and drive to that one. read more

We ordered for deliver and specified sauces and they delivered none. Super disappointingz.

Really this how you sell monster tacos! Highly disappointed and I'm not driving all the way there to get this replaced just going to stop going there. read more

Jack in the Box - WTH is this!????? This is a monster taco. - Fast Food Near Me - Folsom, California

The one thing about fast food is you can go to any location, even in another state, and you know what you're going to get. This location however, you never know what you're going to get. For a long time it was great and consistent. We don't eat a ton of fast food but when we do this was one of our first choices. Yea, clearly we don't get out much but the chicken strips were always so Good. Well you can only give so many chances before you have to throw in the towel. Aside from not always getting your entire order, which happens a Lot, what you do get is sketchy at best these days. The food is Over cooked, under cooked, old oil taste, and sometimes so salty you can't eat it. And at today's prices, Throwing in the towel now! Sorry Jack. read more

I am so annoyed! I ordered from here around 1040pm and when I got home, I noticed that the boy working forgot my curly fries. I only ordered two food items, how do you miss that?! Glad I paid money for nothing This isn't the first time this has happened at this location.. read more

This will be our last visit to this JIB. Sad, because it's close to home. It used to be very good. The last few times service and food quality have gone way down. read more

i literally live 2 minute drive away from this establishment.... my fries were cold, and that kinda ruined the meal therefor ruined the experience. maby care a little more about the customers food. other then that the burger was good and the coke like always is the best ! read more

I usually pass up on fast food due to dieting and healthy eating. Tonight was a cheat night for me and my spouse. We decided to go to this JnB and we were helped by a young man Alejandro. We were having a long night and he was as well. He was very courteous. Made me and my spouse laugh and we created a short but big connection. This young man was having a long slow night but went out if his way to make sure we had everything correct. I feel like not enough people leave good comments, so this man deserves a medal for good service. read more

Jack in the Box - Fast Food Near Me - Folsom, California

I just drove through here and had two of the absolute worst disgusting breakfast jacks I've ever had in my life I feel sick to my stomach after opening one of them up when I was crunching on an egg and it has green shit inside it it's absolutely disgusting I just filed a complaint on the Jack-in-the-Box website I would really appreciate it if the manager of the store could contact me directly and refund me my money because this is absolutely horrible read more

Jack in the Box - Breakfast Jack egg - Fast Food Near Me - Folsom, California

Ordered breakfast combo and a fish sandwich combo. Fish sandwich does not even closely resemble their advertisement photo. Fries were absolutely cold what a disappointment hashbrowns once again absolutely cold another disappointment fish sandwich was mediocre at best no comment on the breakfast sandwich. I hold places like this even though fast food to a higher standard I expect quality even though it may be junk food not that tough to serve fresh and warm. read more

Everytime I go within business hours, the drive thru guy will say on the mic they are closed. Mind you this is 4 hours before they close. Or they are only open for door dash... read more

Worst customer service I've ever had and it was very disrespectful. The guy that took our order was so rude and didn't even do his job right forgot my order and didn't even put napkins in or anything. Talked to me and my wife like as if he hated us. I hope someone does something about this because it was ridiculous. Also looked dirty and unprofessional with his butt hanging out showing his underwear. Fresh tattoo it looked like uncovered and was completely dirty looking. Never going back here. Definitely talking to the managers in the morning about this as well. read more

Went through the drive thru at 12:55 a.m. and the employee at the window, name was Kyle, decided he wants to play games and keep loading up the screen with all this stuff, And all I asked for chicken sandwich and two tacos but he decided to keep playing like he couldn't hear what i was ordering, (laughting didnt help either)after the second time of going through the drive-through cause he messed up the first order, just trying to get the rest of the order, and go home, I just drove off, because after sitting in ER, he picked the wrong time to play. If I could do a half star i would. Kyle needs to realize at that time of morning isn't play time for everyone . Picture not part of this read more

Jack in the Box - Fast Food Near Me - Folsom, California

Sorry to say but this place failed. I went through the drive through and ordered as normal but the person on the other end barely understood English and I'm not just saying that. Didn't seem like he knew what he was doing like he was just thrown in to handle drive thru or something. Anyways ordered Teriyaki bowl combo and 3 extra eggrolls. Yea well I was shorted an Eggroll like the one that came in the combo because I only have the 3 in the box, asked for Teriyaki sauce on the side as well, we don't have teriyaki sauce extra and he gave me a knife and milkshake spoon (red long spoon) which made no sense. Really inconvenient when it's as late as it is already. I pretty not to eat drive thru but had no choice today. Hope manager or owner catches this before I call because that won't be a pleasant call. I'm sorry but they charge a lot now for fast food and most employees just don't give a shit anymore nor the owners or management of the establishments. read more

Bad bad bad customer service. I know you guys are open. And if you guys are not say something. I know you can see me in the drive thru and really trying to ignore me. Don't make a customer wait open or still close and say something. Never coming back here and I will make sure no one will go your location read more

be careful going late at night because they will close early (not cool) please update business hours if you are going to do that read more

This place is terrible. The orders are always wrong, there is one specific worker that is ABSOLUTELY RUDE and yelled at my group of friends for asking for ranch. She rolled her eyes at me because she made the wrong milkshake and I correct her. Should not have a job there. If you can't have good costumer service, you don't deserve a job. Usually I always check my bag of food but this time I didn't and of course they give us the completely wrong order. It's not only unfair for me, but unfair for everyone else that got the wrong orders. I spent 25 dollars and got 11 dollars worth of food. A complete rip off and waste of time. If I could give this restaurant a -5 I would. The management needs to take actions because their workers are off the hook. I never have good experiences with the rude girl worker. read more

This place is terrible. Alejandro at the drive thru will take off his mask when speaking to you on top of not refunding you, when are not given a quality product, but something g that has clearly been out all day and reheated to make it seem like, it was just made, and when called out instead of being an adult, he delivers the same poor product as if he "re-did" it. . Oh and the chick at the drive thru, if you piss her off and tell her that the churros she made are terrible, she will tell you to go eat somewhere else and she slams the window over and over- it's unfortunate JIB doesn't care about the quality of their food or hiring people that actually understand customer service. Do yourself a favor and just skip this JIB, it's terrible. read more

So, most times these have been my peeps, done great. This time, im done. Thanks so much for literally ruining me and my grandmas evening. She finally gets out of the hospital and she was craving jack in the trash, and here we are... 50 bucks (tipped the driver) for the absolute worst order ever! Haha I guess this is the new ultimate cheeseburger with extra cheese I paid for, and no produce.... I paid extra for sauce and they gave me taco sauce!!!!! See any tacos on that order? The food was freezing and wasn't the drivers fault because he came in record time! Y'all are grimey, the food was gross. I never shit on anyone who for where they work but apparently they're hiring the ov crack head retards there. So bummed. Now that I'm literally out 50 bucks, I get to try spend another 50 bucks because its the least I can do for my grandma! I cant leave her or else I would have drove up there and fixed this in a way nicer way!!!!! You guys suck and thanks for ruining my first lunch with my grandma in forever! Unfortunately I cant capture the delicious 3 day old food they heated up in the microwave for me because you can't tell that its garbage but thanks guys!!!!! Really appreciate it! And y'all were awesome too! I bartend close by so you've been a popular spot to get grub for me and customers. Not now! Yuck read more

Jack in the Box - My order and what I got - Fast Food Near Me - Folsom, California

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So I've been wanting to stop by here since I saw the food truck series I ordered the Chicken Banh Mi and the Super Bacon BLT, with large fries. I went through the drive thru being that it was not that busy and I was very hungry...The experience was great the food tasted pretty good I was definitely happy with the choices I got. read more

Jack in the Box - Fast Food Near Me - Folsom, California

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Great customer service this boy made me want to come back and eat super great customer service and very clean and food was great

the kid with at the drive through told me I could not order 2 orders at the same time so I told him I'd go around and he said okay, when I got the first order I came around again and he told me they where closed. hours say open till 4 am.Not to mention he put a trash can on the window where all the food goes through. read more

Horrible experience! Ordered my burger with double patty and only got one. The manager refused to change my order. Never going there again.

I have gone here 3 times in the past month and it is suppose to be 24 hours but there is always a lady who is working and when we go through the drive though she says " we're closed" makes absolutely no sense. read more

This place and the staff deserve minus 5a fee stars... unbelievable.. The staff are not pleasant & somewhat arumenitive when they or one of there other crew members messes up on your order or forgets something.. they willingly take your money & don't ever give you a receipt. But when you unfortunately have to return because they forgot something. They refuse to even talk to you about it unless you have your receipt.. so I spent $10.89 for a meal that I didn't eat & upon returning just wanted my meal replaced was refused because I didn't have the receipt that they never gave me!! So out of pocket almost $11 & went without dinner that night.. this place is a joke & gives Jack in the Box a bad name!!! read more

Went there and no one was in line and took forever, milkshake machine was down like always. Hmm disappointed also food wasn't cooked all the way and fries were cold read more

I've never had an issue with the accuracy of my food, but this place is always trying to save a buck here and there. I've been here on numerous occasions given that it's so close to me and only on FEW occasions were my french fries or curly fries fresh. I know they're either trying to use up the last batch to not wait for a fresh one, but surely our complaints our going to take more of their time. Also, last time I ordered tacos, they were plain old and soggy! I say you check your food before you drive off!!! read more

I've almost always have used the drive thru here, and so far so good. The orders are accurate, the food is as expected. The staff are sometimes friendly, sometimes just methodical. Overall, a great place to go when everything else is closed. I've had good service from the guys that work the night shift. It's good to have friendly service at such an unholy hour. read more

The food was good. The two young people were polite and both wore facemasks. They made sure I got all the sauces I need for the chicken pita and The chicken teriyaki bowl. read more

I work close to this jack in the box a few days a week and I always stop for a breakfast sandwich I never go inside, drive thru only. usually Beatrice is working she is always very nice and always remembers that I want Salt and pepper in the bag! Perfect service and quick too. read more

30 minutes in the drive thru. Understaffed. Dudes were hustling, so I'd like to acknowledge that. Thanks guys, appreciate you.

This will be my shortest review ever. Pics say enough along with these two words. S#!t Food! Kid manager gets my name and # for manager to call me back about their inedible food, never received a call back! This was strictly emergency food for me after coming home as a patient after being in the E.R. for 12+ hours. I wanted a chick sandwich w/ pickles they put a dime size amount of mayo along with the thinnest piece of limp iceberg lettuce you can find, now get this..... 6 Freaking Pickles! I could not eat the chicken patty because it was cold and soggy! Oh and the tacos.... one had meat and was made very sloppy the other hardly any meat just sloppy cheese, lettuce and sauce. This was my second and LAST visit to this location. STAY AWAY IF THIS IS THE ONLY PLACE OPEN TO EAT YOUR BETTER OFF EATING YOUR OWN MONEY.... AT LEAST IT WOULD TASTE BETTER. read more

Jack in the Box - This is the chicken sandwich w/ 6 pickles, limp lettuce and soggy chicken patty. Sloppy taco w/ meat and 1 with hardly any meat - Fast Food Near Me - Folsom, California

Horrible customer service! Will never go here again. We went back to resolve an issue about them forgetting a sandwich in our order.. at first they said they couldn't find our order anywhere in the system so we gave them back our whole order and for them to give us our money back... after 10min of them being inside and getting our money, they created a new receipt with the CURRENT TIME OF US BEING THERE and said "see you never ordered that sandwich". Sketchy business and I would never recommend anyone going to this location. read more