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J.L. Ray Company

3.9 (39 reviews)
Closed Closed

Services - J.L. Ray Company

Building additions

Deck construction

Gutter cleaning

4 More Services

Roof inspection

New roof installation

Roof repair

Roof replacement

J.L. Ray Company Photos

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Recommended Reviews - J.L. Ray Company

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Vague and sloppy inspection Report for $925
Troy W.

I reached out to JL Ray company to perform a metal roof inspection due to water intrusion. Brandon indicated that the price to perform a comprehensive report noting deficiencies vs. metal roofing standards, recommendations to address root cause and remediate, as well as link all deficiencies with photos and an eagle eye view of the entire roof for clarity was $925. I agreed to the pricing as it was reasonable and confirmed that this was the scope of the report when Eddie and Juan (foreman and metal roof specialist) came out to perform the work on Monday. The deadline we agreed to was Friday to have the report. I checked in to ask where they were and they had not started the report but promised Monday. Over the weekend, I asked Eddie what the hold-up was and he explained that there was a snafu with eagle eye. On Monday Brandon went MIA and on Tuesday morning, Brandon indicated that they were busy and were only going to write the report starting at 1pm PT and would have a draft (see below) in one hour. Sure enough at 2pm PT, he indicated that if I paid the $925, he would share the report with me. Feeling a bit uncomfortable, I asked that we do a screen review of the report so we could go through it together. He refused stating he did not have time and was only willing to share the screen shot below. I was ultimately able to get 5 minutes of his time at which his attitude was horrendous! I would not expect someone like Brandon to be customer facing for any company as I was shocked. Knowing that I was up against a timeline, I asked that we talk about pricing since the report was super vague and it was clear that it was quickly slapped together without much thought. He then went radiosilent and only wanted to text and refused to have a live conversation with me. Ultimately, he texted that price was non-negotiable. If anybody believes that a report like this is worth $925, bless you, but I'm truly shocked by the business practices of JL Ray. A customer trusted them to deliver quality work that we agreed to and they definitely under-delivered without acknowledging it.

Water damage from improper installation

Leaking, wood rot, lawsuit...JLRAY improperly installed my metal roof, ruining vaulted ceilings, and upcharged me for new fascia even after inspecting the site twice before starting work. At the first leak I brought it to their attention and they had the gall to blame me; "it's your shower steam, blah blah blah." After 6 months of ghosting me I had to literally show up at their office and disrupt their business to get someone out. They came out, saw some errors and patched it up, but ventilated it wrong so condensation has been staining my vaulted ceiling for years. These guys are a joke - the owner Jeff Lee Ray told me to sue him rather than fix the problem; "that's what I have insurance for." Then he threatened to sue me for slander if I posted anything negative (that would technically be libel Jeff if these were false statements, however these pics show the truth). Call them if you want a leaky roof or bait and switch. Now in the process of hiring someone to uninstall and reinstall. What a joke. Character is defined how you address your errors, and these guys are dirtbags.

Roof aerial
Kelly R.

We are so happy with jl ray! Brandon was in charge of our project and he was incredible! Whenever we had a question he responded quickly, or came over. He helped us with samples and referrals for prior jobs. Originally we were going to use a company with the lowest estimate but quickly learned you get what you pay for. We installed a brand new clay tile roof so this was a huge purchase for us . We were very happy with our choice to spend a little bit more as the service they provide is truly amazing. Permits and inspections were so fast (we went through months of issues with the first company to get a permit and never got it) . Jl ray got the permits in what seemed like 24 hours. The team works seamlessly together, they showed up early every day , cleaned up daily and we're all so kind and friendly. Would highly recommend them for anyones roofing jobs. Very happy with our roof and service!

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1 year ago

The best in roofing as far as we are concerned. J.L. Ray has done a lot of work within our HOA, and I am sure they will be doing more.

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Jeff R.

Liz, it was a pleasure doing business with you. Thanks again

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Jeff R.

Thanks Ryan! If you need anything in the future just reach out.

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The Best...I refer people to them all the time...........the best quality and customer service....always............

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Ask the Community - J.L. Ray Company

Review Highlights - J.L. Ray Company

Jeff not only came out with a timely bid but he also hooked me up with Grounded Electric that he has worked with in the past for my solar project.

Mentioned in 5 reviews

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Cindy Horner Designs and Remodels - San Clemente bathroom renovation experts

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I have partnered with Cindy Horner Designs on numerous window replacement installations, and the…read moreexperience is always top-notch. As a manufacturer and installer, I really appreciate working with a designer who understands the technical requirements of window systems just as much as the aesthetic side. Cindy is excellent at helping clients select products that improve energy efficiency and home value without compromising the architectural integrity of the house. Her project management skills are impressive--she ensures that everything is measured correctly, ordered on time, and that the site is ready for our crew. Working with Cindy makes our job easier and ensures the homeowner gets a perfect result every time. If you want a designer who knows how to handle the "heavy lifting" of a renovation while keeping everything beautiful, Cindy Horner is the best in the business!

I reached out to Cindy Horner Designs to help me decorate my studio, and I couldn't be happier with…read morethe results! Working with a smaller space can be tricky, but Cindy knew exactly how to maximize the layout while making it look incredibly stylish and high-end. She has a brilliant eye for scale and helped me pick out furniture and decor pieces that made the studio feel open, airy, and sophisticated. She perfectly captured the vibe I was going for and brought in textures and colors I never would have thought of on my own. The transformation is night and day it finally feels like a "home" and not just a small space. If you need someone who can handle anything from a full house to a single studio with the same level of care and expertise, Cindy is the best in the business

Shoreline Construction - Riviera Residence

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We hired Taylor at Shoreline for a comprehensive six month remodel that went to the studs of our…read morehouse. While there are always bumps along the way with a project that size. We would definitely use him again. He has great vision and the quality of his crew's work is unmatched. Don't hesitate with Taylor and Shoreline.

When selecting a General Contractor, it is difficult to truly gauge the quality of service and…read morelevel of professionalism until the project has started and you've gotten to experience it first hand. It can be an uneasy time as you are putting your trust in someone before you can truly build a strong working relationship. Through my recent experience with Taylor at Shoreline, he put all these fears to rest and exceeded all my expectations from Day 1 for our new build in Capo Beach. Taylor's strengths shine where you need them the most - Honesty, Timeliness, Communication, Craftsmanship and Budget Control. Taylor consistently had crews and sub-contractors working on the project ensuring that any work that could be done that day, would get done that day. His communication was excellent as he manages expectations, shares ideas and provides timelines when decisions should be made while providing you options and walking through any decision - big and small. He truly puts your best interest before anything, coordinates all aspects of the project from start to finish and goes to bat for you in areas that many GC's would not consider it their responsibility to do so. Additionally, he provides budget updates in an outlined, color coded spreadsheet that helps you visualize the project from inception and adjusts the working budget as the project progresses. One Taylor's qualities we pulled on the most was his eye for craftsmanship and finishing ideas on a variety of project details. Additionally, the Shoreline team is tremendously nice and considerate when working on your project and I could tell they have been empowered to go above and beyond any expectations or last-minute requests I had. Taylor is passionate about his work and it clearly translates in how he conducted his work and worked with us on our new home.

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Jeff and his son, Chase are great! We were shopping for quotes, really wishing Jeff and Chase would…read morewant to take on our light fixture project... and they did! They are quick at responding text/call and really know what they are doing. On top of that, part of the project had to do with our insurance; we needed a contractor that would be willing to provide exactly what the insurance needed. We typed the proposal up, and Jeff filled in with what the insurance requested. We wanted to remove light fixtures in the living room and replace it with a pendant fixture, as well as recessed lights. The shades we bought ended up not being the perfect fit for the new fixture we wanted to use in the dining room, but Jeff and Chase were patient and knowledgeable to know how to "sand this, and cut that " and made the shades work and look beautiful! We are very pleased with their work and will definitely be using them again for all things home repairs. As a perfectionist, it's hard to find great contractors like them. They are very tidy and neat and really know what they are doing. We also like that they are honest and work with fair rates. Thank you, guys!

They gave me a very fair quote. I needed to have my patio repainted. They spent three days sanding,…read moreprime it and then painted. They did a wonderful job. I will be hiring them again for any other jobs that come up. Oh, they cleaned up everything and and even rehung the lights on the patio!

J.L. Ray Company - contractors - Updated May 2026

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