I tagged along with my daughter and her dad while they shopped here at Jos A Bank. I thought I…read morewould sit outside and wait but decided to go on in. Im glad I did. I found a couple racks of clearance items, and picked out a couple things for Christmas gifts! Nice shirts as low as $14! Everyone there was nice and no waiting in line. *Other than Clearance, I wouldn't go back. Its outside of my spending wheelhouse.

I've bought a number of items here over the years - dress shirts, slacks, and sport coats…read more Unfortunately, often when I visit - their selection is very limited for someone such as myself who needs larger sizes. Not the fault of the staff. If you are a slim person - you'll probably have a better chance of getting clothes that fit. #JosABank

I wanted to share feedback from my recent visit to your store on Saturday, October 25, at…read moreapproximately 5:35 p.m. I typically use this location to return Amazon packages and have always gone to the designated area in the back of the store. During this visit, however, I was directed to the front instead. When I arrived at the front, the signage pointed toward Customer Service, so I waited there for a short while. I noticed several employees performing various tasks, including two at the registers. After waiting, I asked one of the cashiers for clarification. A female associate informed me that all Amazon returns now go through the main line. I mentioned that the signage was somewhat misleading, as it still indicated Customer Service, but her response was curt--she suggested I "take it up with Corporate" and explained they had several call-outs that day. While I understand staffing challenges can occur, I was taken aback by the tone and lack of professionalism in the response. I wanted to bring this to your attention so the situation could be reviewed, as it may reflect an opportunity for better communication and customer service training. Thank you for your attention to this matter. Sincerely, [Your Name]

So this review is for the company itself. When they first…read moreopened we were at the opening in Vacaville California. The clothes were quality and fashion spot on. Especially for the Vera Wang collection. Through the years as with many, many companies, quality ran through the gauntlet. It is no more! Plastic shoes, thin, scratchy materials. Sometimes if I go I can find a quality item, but I have to hunt and dig, like my big heavy Madden Girl coat for winter. I love it. The big stopper for me was getting a phone call yesterday from a thick, thick accent from I believe the Philippines. The man was asking for me and insisted to speak to me, which I had told him several times it was me and asked what this was about. Then he gives me information that I had to think and decipher that I had a balance on my card. yes, I know. I was on vacation out of the country for 10 days. Payment due in 8th. I have never, ever received a call from Kohl's! EVER! I do always pay in full within a week or 2. Nope this time I was late. I told him I thought it was a scam and he started to say You want to pay now? I say No. He raises his voice and insists several times, You pay bill! With that I hung up thinking, yes it was a scam. I git on the website & found yes I was late by 5 days! 5 days!!!! His amount was correct. So now, I paid and canceled my account! Kohl's you outsourced your company and the standards I used to purchase a whole lot of products through the years! Good bye- Good riddance!! There are still quality stores with quality clothes that the staff still cares and attends to the clientele. You may not care now but enough people will. Many stores have gone belly up, and you are at risk having others in other countries have our private information access and to have them make aggressive threatening phone calls to great clients, well sucks for you CEO!

Huge Ross. And things are laid out pretty well. Of courses sizes are all mixed up, but thats…read moresometimes the customers. There was an alarm going off and not sure why no one was turning it off. The only reason I put 4 instead of 5, the lady working the fitting room. Not friendly at all and not sure if she even spoke English. I had a lot of stuff. She said only 6 items. I ended up walking to a mirror in an aisle and trying them on over my clothes. No one said anything. She just was not pleasant.

It works. Am glad to have white socks again. This store is fairly organized. Also I like that it's…read morenot super busy. You do save money here, but unlike their other locations, they have more than one cashier. That can be a deciding factor. Good employees here. Selection could be better. Stores like this, tend to be limited for tall guys. I was disappointed not to find athletic pants. Sure there were a couple, but none liked at all. If in the area again, will see if this is improved. Parking is a breeze. They do have some deals in shoes

Kim was awesome helping me find a shirt.. Bow tie and pocket square. She even steamed my shirtread more

I would give them 4 stars for the convenience and getting things right. I've bought 4 suits from…read morethis place in various stages of my body shape and this place fits me well. The ladies that work here are fantastic.... The old guy has no clue what's going on.

Target but make it on crack!!…read more I'm this is an awesome location! Everything was well stocked & organized. The selection and options are limitless. I found lots of items are clearance!

I can never pass up a Target shopping experience and a super Target wow it's like no other. It's so…read moreclean and everything everything they have is so organized here. All the aisles of good goods. I just love spending my morning here at Target.

Came in day after Christmas 2025 to return a few items. I've shopped in the store numerous times…read moreover the years and wish there was a closer location because of traffic. I'm in the Springfield area. The store offers a wide range of clothing items and novelty goods. Customer service is always nice but it can be difficult to find an associate to assist sometimes. The cashier/checkout/customer service "bull pin" is centrally located in the middle of the store. My return was easy enough although I think their computers were a little slow during my visit.

Right now,I can't recommend ordering online with the option to ship to me from Duluth. Why? Because…read morethey use a second rate company like Veho to do their delivery services.i ordered 2 items,they shipped on the 18th. Were supposed to be here on Monday/Tuesday.were.in Alexandria..they were then sent to Savage md,where theyve now set "delayed" since then..no one can tell me why they're delayed or even why they were sent to MD to begin with. Duluth won't do anything about it until the 2nd if they don't arrive by then... Why if you want to stay ahead of the competition do you use second rate delivery services,when they've already had numerous complaints and poor ratings......?

Not a fan of this store. It does not feel like a Kohls to me and the selection is terrible. I still…read moredrive to the Haymarket store from Manassas, its way better.

I am writing this here because the customer service phone line supervisor told me there was no…read moreother recourse to report my concern. I have his name and ID number. I am very disappointed with Kohl's and its policies. One of the items I ordered was not available for shipping so I needed to pick it up from the store. This was an inconvenience itself since the whole point of me ordering online was so that I would NOT have to deal with parking, driving, etc. to the store. I paid for the total and earned $15 in Kohl's Cash. As a paying customer, I was under the impression that I PAID for my item. I was unable to pick it up and assumed that since I PAID for the item, it would be held. When I went to use my Kohl's Cash, I was informed that it was revoked because I did not pick up MY item that I PAID for. The item was then reshelved at the store and I was told that it would be taken off my bill. I wanted the item. I paid for the item. I purchased it as a gift for my sister. I did not receive a courtesy call that it would be forfeit. I don't understand why this would happen. How is this a good business policy? The customer has already paid for the item. It has become a profit. Why in the world would any company choose to refund the customer for an item that he/she clearly wanted that was bought and paid for? Plus, the customer service I spoke to on the phone was very unhelpful. They tried to be courteous by English was definitely not their native language. I had to call repeatedly until a supervisor told me there was nothing that could be done. Even though I had gone to the storefront to RE-purchase the item. This is the first instance in which I was highly disappointed in Kohl's customer service and policy...And I have been shopping there for years! I am tempted to just return ALL the items I purchased and not shop there again! What in the world is going on, Kohl's?

Great clothes and GREAT prices! Got a modern skinny suit…read morefor my son for less than $100. Great service by the floor attendants. We will be back!

The manager is not helpful at all, I just bought a shirt that had a $7.99 tag on sale, but the tag…read morethat was stapled to the shirt was from another item... "from a jacket" they didn't wanted to help me and of course the manager so rude just asking me if I want the item or not... the cashier really nice but ... I would recommend to check the prices of the items very well, and being more nice to the customers.

Convenient location in a larger-sized shopping center. In Manassas, the more you can avoid traffic,…read morethe better. But the store itself was...haphazard. Nothing was organized- clothes seemed to be put back anywhere, with sections and sizes being largely irrelevant. It was very messy. Stuff all over the floor, shoes mismatched, etc. I liked that they had some pet items and the prices were considerably lower than toys from big name pet stores. I found one or two brand name items in the skin care/cosmetics section that I ended up getting. I would've gotten more, but most things had no expiration dates which weirds me out with things I'm putting on my face. Unfortunately, most of the items were either previously opened/ broken/tested by other shoppers. There's only so much a business can do about three poor behavior of its clientele, but it still didn't give a great impression overall.

The two Indian woman's with a hijab on their head at the register don't know how to count this is…read morethe second time this happens to me where they tried to cheat me for my money and tell me I'm giving them less when I give them exactly the right amount or more and get mad at you when u confront them ab it because they don't know how to count I do not recommend shopping here unless you want to get robbed it doesn't matter how much it is. It's the principal.

Ooooo…read more.. I love this place! Their clothes are so pretty and most of their materials are very nice. Can we please discuss their decorations for a second! Ugh... Love at first site!!!! I want this store to be my closet! I was their fitting rooms to be my get away place to just relax and feel fab! The staff were very nice and welcomed me as soon as I walked in. If you're looking for cheap then this is NOT the store for you. They are very pricey but again you're paying for good quality! I'm giving them 4 stars because I didn't find anything today ;)

Not sure what is happening with this store. The quality of the merchandise has been…read moredeteriorating--the fabric shrinks and fades so quickly, it is difficult to justify the cost. Also-- the point/reward system stinks. If you purchase an item using point or rewards, and return it the very next day, you lose everything. That's just cheap.