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    It's Straight Cleaning

    4.5 (2 reviews)
    Closed • Closed

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    Response time

    10 minutes

    Response rate

    100%

    Services - It's Straight Cleaning

    Carpet cleaning

    Rug cleaning

    Upholstery cleaning

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    1 year ago

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    Bandorian C.

    Thanks Christine we appreciate your business

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    6 years ago

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    Diamond Cleaners USA

    (20 reviews)

    I had a pretty subpar experience with these cleaners from beginning to end. I originally found them…read moreon Yelp and started talking about pricing. I sent them the size of my house and what I was looking for and they sent me a price. I decided to go with them because they were about $50 cheaper then the other cleaners I reached out to. When they got to my house they took a look around and said to do everything I requested would be almost double the price. I was not prepared for a jump that big so I told them I wanted to cancel and then they informed me that it would be a $60 cancellation fee. We then agreed for them to do as much cleaning as they could for the original price. I left my house and came back to a house that was in worse condition. They broke 3 of my blinds, took out a toilet seat screw that they couldn't get back in, moved big pieces of furniture and didn't put it back (office desk, tv stand, etc.), and left piles of dust in my house. I asked them to wipe down the glass in my shower again and without even trying they said there was nothing that they could do. Overall, my house was relatively cleaner but for the price and quality I would've been better off doing it myself. The one consolation was that they admitted to the things they broke and agreed to reimburse me for it. Response to business: I believe I was fair and accurate in my review. Your work did not deserve more than 3 stars. Your employees did not tell me things were broken, I had to search through my house to discover what was broken. That should not be required during a regular cleaning. Your employees broke 3 blinds. You would think after breaking one or two they would stop cleaning them and let me know why, but they did not. The toilet was 100% damaged by your employees. There were no issues until after your cleaning. I also should not have to vacuum dirt piles after your employees leave. I'm happy some your other customers had a good experience, but unfortunately that was not the case for me.

    Sea Clean was responsive all the way…read more Yamilet and Paola arrived with a smile and all their supplies, ready to tackle the job joyfully! They washed windows, moved furniture, got into all nooks and crannies, and left my home sparkling! Thank you for the deep work. I will use them again and again!

    Caravan Rugs Cleaning - Pink throughout the fringe look closely. Pink only appears on one side of the fringe

    Caravan Rugs Cleaning

    (53 reviews)

    The customer service was amazing. The pick up and delivery was on time and perfect. But the rug…read morelooks better than it has in 20 years. They also trimmed the fringe of this rug. It's from my parents and they bought it in 1978 or so. Thank you Caravan for stellar service!

    I just had 2 rugs delivered that I paid $300+ to have picked up, cleaned and delivered. I asked…read morewhere the grippers were that were on the rug and was told they weren't responsible. Ok if that is the case they should have told me when they rolled them up to take them to their shop or they should have returned them to me when they dropped off the rug. I asked them to replace them but they wouldn't. I'm a 69 woman with hard wood floors and I am afraid of falling. Second, I let them know there was still a spot on the rug, sent them a photo and he said he would have them return with a spotter. However when i asked him to replace the grippers, too, he refused and said he wouldn't send the guy back either. In the course of the conversation he called me "sweetie" which is rude and patronizing. I told him I've used his company before and my friend currently has expensive rugs there currently. I feel that I need to let her know of my experience. He said I was threatening him. No, this is called a review and telling my friend is a courtesy to my friend. What a shame to have been treated in such a manner. I will not be using their services again. Follow-up to Caravan response: The offer to fix the spot on the carpet was retracted by the owner after I asked about the grippers. Therefore his response is misleading.

    It's Straight Cleaning - homecleaning - Updated October 2026

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