Nancy's has been easy to schedule, reliable, and so thorough with their monthly cleaning for me. The quality for the price is really impressive. But what really seals the deal is how they go above & beyond, definitely with the deep cleaning service, but even with the regular cleaning too. I have a young baby at home and didn't have the house prepped for this months cleaning (e.g. items on the floor, dishes in the sink, etc.) but the team still was able to both straighten up for me and do a thorough regular cleaning all in just under an hour. I'm so grateful! read more

They started off strong with a comprehensive and affordable quote. After booking/paying, they don't give you the option to set the day/time of your cleaning, so I needed to follow up and wait for a response. Two weeks later, on the day of the cleaning, nobody showed up at the agreed time, which was a waste of my time because I drove to the house to let them in and show them around. After a few hours, I followed up by email and phone without response until I found a different phone number and got a text response. They eventually cleaned later that day, but they didn't provide ANY communications. No notice they were on their way, cleaning, or finished. read more

They did a fantastic deep clean for me. I highly recommend it. They are professional, and you can pay online.

The absolute BEST!! I haven't had a deep clean before, but I'll be doing this on the regular going forward for sure! These ladies know what they're doing, and they stayed til the whole job was done, such an AWESOME work ethic!! I would highly recommend them and am happy to give 5 stars as that's the limit on here. I even had an unexpected bonus coz i had been trying to swap out a toilet seat before they arrived and forgot about it... they replaced the seat for me, how cool is that?!! read more

Nancy's provides a very good cleaning service. The only reason I did not rank them 5 is because they are hard to reach sometimes read more

Great service. Clean and fast and thorough. Recommend for move out cleaning for sure. Great price for the service as well.

They were efficient, professional and left our home so clean! I was especially impressed with their attention to detail and how clean my floor, sink and bathrooms were. read more

They were a bit late but everything was spotless. Will use them again no problem. Very nice and professional

As nice as they were on the phone, they were very unprofessional with their communication and organization. I had a scheduled time and they no showed at which point I had to reach out to find out that whoever I communicated with got sick and didn't let the rest of the organization know. After which I had to keep reaching out and would only hear back 24 hours later that they had availability that day which never worked for my schedule. read more

A very price and a wonderful job! Thorough, fast, and friendly! Will be using their services again!

This is the 3rd or 4th time I've used Nancys & I'm 100% satisfied every time. They truly Deep Clean everything and I feel like I live in a brand new apartment! I strongly recommend them! read more

The clean was 5/5! There was only a little confusion the morning of as the team thought we were starting later than planned. We will use this company again. read more

I should have read the 1 Star Review and booked elsewhere. I booked a deep cleaning with oven cleaning upgrade. The cleaning was NOT a deep clean. Thank God I stayed the entire time and looked over the work done because I would have been super taken advantage of. I needed dusty baseboards cleaned, dusting, and commitment to do the job without cutting corners. I send a ton of pics and videos to Ana, the owner and shared my concerns. No apology for not telling crew to add oven cleaning service, no apology for extra time I had to stay home making sure the "Deep Cleaning" was deep cleaned. After a second round, it was a 'Decent Cleaning" as I was exhausted with pointing out multiple oversights and ready for dinner. This company booked me for a 3:30pm arrival time and they were at the door 30 minutes beforehand ringing the doorbell while I was on a major important conference call. I scheduled my calls to end at 3:30pm so my dog wouldn't bark uncontrollably. All I will say is, please be better! Do what you advise and if a deep cleaning isn't your staffs thing, book only regular cleanings because that is exactly what I received. I should have known with a 3:30pm booking time...three would be NO DEEP Cleaning energy left for the Best of the best!! Oh well, live and learn!!!!! And boy did I learn how to not get ripped off!!! And who doesn't clean the coffee pot out even with a regular cleaning??!! and read more

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Easy to plan the cleaning and they did a great job! My home looks and smells amazing now I would definitely book again.

The team from Nancy's General Cleaning did an extraordinary job on the deep clean for my mother's apartment. My mother's comment was that " it is cleaner now then when I moved in!" Thankful for the amazing work that Nancy's General Cleaning completed today! read more

Fantastic move-out cleaning! They were very responsive, did an awesome top-to-bottom cleaning, and we got our full deposit returned from the landlord. Worth every penny! read more

We have been using Nancy's Cleaning Services for several years now. First and foremost, they are extremely trustworthy. They have a key to my house and I have no problem leaving it in their charge. I also have a little dog, albeit old, but they all get along as well. Secondly, the communication between them and I is impeccable. I get a reminder email at the beginning of each week they come confirming our appt. Flexibility in scheduling for both of us makes for a great relationship. They work with us and we work with them. Everyone is happy! Third, they provide a high quality service during an cultural age when time is such a valuable commodity to all of us! Thanks for all you do! read more

I recommend this team! First, Ana replied my quote and messages within 10 minutes which was great! Second, the cleaners were very efficient. Last but not least, we booked the service yesterday, and they came to clean today! Awesome! By the way, if they ask me to inspect any of their work before leave, which will be perfect. read more

They were right on time for our move out cleaning and did an amazing job! Our entire house was spotless and we couldn't be happier.

I needed a deep clean before my relatives came for visit and received a quote within hours of reaching out. It was very easy to schedule for cleaning! My house looks amazing. I am so thankful for the entire team that cleaned our house. Reliable and thorough! Highly recommend and would most definitely book again. read more

After using Nancy's general cleaning service for the third time now, they have consistently gone above and beyond. We have dogs so there's always lots of dog hair everywhere. They respond quickly and are typically able to pencil you in with in a week of the request. I would definitely recommend them. read more

The "deep" cleaning I requested and received has continued to frustrate me more and more as I think about it. From corners and edges that were not cleaned to entire rooms that were clearly ignored, this company focused more on getting out as soon as possible than actually doing a thorough cleaning. I even asked ahead of time if they would stick around longer if more cleaning was needed (and I made it clear I'd pay any additional cost), but they just did a slipshod job and left only to ask me how I'm paying (without asking me to inspect any of their work). Additionally, I have found some of my stuff has been rearranged (though I offered to help move things to keep a certain organization system). To make matters worse, they threw stuff out without asking me either, including spray bottles and soap bottles that I frequently refill to save on plastic. While the monetary value associated with these items is minuscule, I take issue with the pervasive lack of communication. Overall just a lack of attention to detail and disrespect has soured my experience with this company. I would heavily advise anyone interested in getting their apartment cleaned to find someone else. read more

They were on time and very efficient. I have a huge dog and a cat and after they were done all the hair was gone! They are very professional and will focus on the areas you ask of them. I was sure to tip these guys because I was so impressed! read more

Nancy's cleaners did an exceptional job. They had a difficult task - cleaning a recently purchased house from top to bottom. The house hadn't been cared for well by the previous owners. The place was sparkling when they were done! read more

I am giving them a 2 as they are really great at cleaning but their response is poor. They have stood me up on more than one occassion.

The arrived a few minutes late, but overall the cleaning job was good. I hired them for a vacant house cleaning before being listed. Overall pretty good work for the price. My biggest issue was when I completed the online estimate request, they asked square footage range. My house is 1500 sq/ft. The range was 1001-1500. They told me the price was $180. Upon booking, I was informed since my house was at the top of that range, it was an additional $20. The only reason I still booked was because they were still cheaper than the other companies. read more

Fantastic work! I hired this company for a move out clean and they were awesome. They came the very next morning with a full team ready to work. Everything is spotless! They were even able to do the carpet cleaning for a very good add-on price. They did my oven and fridge as well for a very small add on charge. I was contacted immediately when requesting work with a quote. Then I was contacted to confirm the time. Finally I was called by the office within minutes of the team leaving my house to be sure I was happy with the service. It doesn't get any better than that. I will be asking them to come to do regular routine service at the new house now that I have seen their work. read more

3 Awesome ladies who really focused on the details. They are fine with pets. I highly recommend!

Wonderful work! I planned for a general cleaning, but the price for deep cleaning is very reasonable so I decided to have a deep cleaning. They arrived on time and finished cleaning 1600 sq ft within two hours (three ladies). Everything is spotless and lovely finished! They really paid attention to details, and my place is cleaner than ever before. The communication with Ana is super easy, she replied my quote within an hour and we set a time for the very next day. I would consider having them come monthly. read more

As a resident physician, days off are limited. This team fully took care of the cleaning aspect of my home. Which thereby freed up an entire day to spend with my partner and dog, versus cleaning. From the baseboards to the ceiling fans, and everything else in between, this group of ladies conquered. We were nervous at first, given this being our first experience and having a brand new home (in which we were still hesitant to clean - types of things to put on hardwoods, special cloths for stainless, etc- (also being OCD). But they were beyond helpful and open to direction. So happy to have found their services. read more

We had a team from Nancy's General Cleaning Services do a deep cleaning and steam carpet cleaning before moving in to our new home. They were extremely accommodating and efficient. Arrived on time and left the house spotless. I would hire them again for any cleaning needs. Great service ! read more

I have used Nancy's General Cleaning Services for both of my move out cleanings in Chapel Hill (one in 2019 and one in 2020). Scheduling is so convenient with Ana, and the team does a great job every time! They help take some of the stress and craziness out of moving. I highly recommend Nancy's General Cleaning Services, and I'm happy to support this local business. read more

I have used Nancy's General Cleaning several times to clean my initially 2, now 1-bedroom apartment and have been nothing short of amazed every time. They are incredibly professional, timely, communicative, and thorough. I have tried the spring cleaning option as well as the standard and have been thrilled each time. The place is sparkling when I come home. Hiring them back is one of the first things I want to do once COVID-19 becomes less of a threat. You need this in your life! read more

Very happy with their cleaning service today. They took their shoes off, made sure everything was spotless and asked me to make sure I thought everything was ok. Efficient as well and given I have a large house, gave me a reasonable estimate. Definitely keeping them on for weekly service! read more

The crew arrived on time, did a thorough job, worked hard and we're completely polite. They brought all their own supplies. Communication was good, with a message telling me when they'd finished, and easy online payment. It was a move-out service and they even wiped out the kitchen cupboards when I asked them to. Great job! read more