I'm so glad I found this local family business with old school customer service! The rugs themselves looked brand new! As part of their service they will pickup the rugs, including moving furniture! When they return, they move the furniture back! Will definitely be using them again! read more

Had a great experience scheduling and having the project completed. Needed a carpet cleaned before putting our house on the market and was happy that I was able to get scheduled quickly. Very professional. Would recommend and use again. read more

professional, polite, and timely. I would definitely hire again and recommend! Did especially good job on carpet.

Family coming over for a week for Christmas! Panicking that my loft+room smell of cat urine. It was bad...REALLY BAD! Hubby thought "oh.. we can do this ourselves!" We made it WORSE!!!! With the days coming to a close of my family coming, he FINALLY conceded and agreed to hire a professional. I got a txt as soon as I posted and they came 2 days later!!!! I was SO EMBARRASSED to let the staff upstairs but I warned them (they were not phased). They did a fabulous job! Avoided the furniture that I was unable to move, removed the nasty funk and made my home smell brand new. THANK YOU SO MUCH Phoenix!! Definitely will hire them again and again (I have 3 cats and 2 dogs so yeaaaa). read more

We had a sofa cleaned that was 8 years old and Jim's crew did a fantastic job. They explained everything in detail and were fantastic to deal with. I highly recommend Phoenix Cleaning Solutions. read more

I live way away from Raleigh and was thrilled that Phoenix cleaning Solutions would come out as far as me and pick my rugs up. When they came back all the stains were gone and they truly looked new! also, the young men who collected and delivered the rugs back were polite, professional and had no problem hoisting these good size rugs up and out. I would tell anyone to call these folks. thanks read more

Jim the owner is VERY knowledgeable about carpet cleaning. Excellent customer service. I had a lengthy conversation with him about the pros and cons of different types of carpet cleaning and he is very passionate about his industry and trade! I figured out what will work best for my home and appreciate his expertise! read more

Would not use any other service. Much better than the nationally known service. They got cat hair out of sofas. The BEST!

Excellent service, professional and price...thank you to the techs and Jim your quick response and Great service! Awesome job and will use their services again. read more

We had a wonderful experience with Bynum and Nate today! They were on time, explained the job, did a walk through first and efficient and very friendly. Oh and had mask on and ready to go. What I most was appreciative about was the attention to detail and also concern to be careful afterwards to not slip and allowing everything to dry. We are expecting in a couple weeks and they both stressed this. All our carpets look brand new and beautiful. Thank you guys and look forward to you coming back! read more

Were very kind and helpful on the phone, answered all my questions. Well priced and very responsive. Was able to let me know the day before of a time frame and when they were on their way. Did a great job cleaning carpets when moving out of a rental. I can't speak for any stain/pet odor removal, but I am pleased with their services read more

They were great! On time, very reasonably priced. My carpet looks brand new and my tile floor looks soooo much better. Recommending this team to everyone! read more

Bynum was great to talk to and very awesome at costumer service. We had a tough time with one room due to many pet accidents. So they came back to service 2 more times due to smell. But now we may have to change matting underneath. Joel came last two times very polite and caring. Very Happy with my service and the eagerness to clean carpet again without charging a cent! Rest of my my carpet area were fantastic from the begining. read more

I called them and scheduled me the very next day. The team arrived within the two hour window provided. They asked me to put the pets in one room because they need to have the doors open in order to have the big vacuum ducts. I appreciated that, nothing worse that lose a pet while trying to clean the house. They cleaned my carpets and one rug. They were professional and cleaned up everything after they were done. I highly recommend them. read more

Phoenix Cleaning Solutions - Clean carpet! - Carpet Cleaning Near Me - Wake Forest, North Carolina

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Home carpets were a mess due to one sick pup and another ... old, little, and a bit bratty, pup. My first experience with Phoenix Cleaning Solutions. From my initial call to the cleaning, I had exceptional customer care. Valued my time, which is rare to find with businesses today. Carpets looked as good as new. Reasonable rates. Nate and Curtis were professional, on time, and made sure I was completely satisfied prior to leaving. They even reminded me to be safe walking from the carpeted rooms to the hardwoods. Oh, and they even helped get the brat, yep the girl pup, from under the bed. LOL! Thank you to everyone for a positive experience! Definitely will recommend. read more

We've used phoenix over the years for upholstery, carpet, and rug cleaning. They're communicative during the scheduling and pre-appointment, flexible on timing, efficient at cleaning, and produce great results! They've gotten up some rough stains for us, and we're really happy with Phoenix. read more

Fast, friendly responses to my initial request turned into fast, friendly, knowledgeable service. Bynum even took a moment to show me the high end cleaning equipment in their van (I'm a nerd for all things mechanical) which I enjoyed. The spots that we had in our carpets for years are gone, the tile looks great, and everything dried by the evening or morning after. Pricing was also very fair for the quality of the company. One thing I really appreciated was the communication by text letting me know they were on the way, letting me know the job was complete and linking me to the job details and invoice. Slick setup! I'll be referring them to my friends and others for sure. Very glad to have found Phoenix Cleaning Solutions. read more

Professional and affordable, would absolutely use them again!! The couches and rugs came out great.

Phoenix Cleaning Solutions quoted me a great price for what I needed to have done (mattresses cleaned and sanitized at an apartment building I manage), were efficient and did everything they said that they would! The staff was knowledgeable and answered all of my questions on arrival. We will definitely be using these guys for future cleaning needs. read more

Took a 30 year old rug into their shop. It looks brand new! Very pleasant and courteous read more

I recently used Phoenix Cleaning to clean a few rooms in our home. They were great at communication prior to the appointment, showed up on time, and were very polite throughout. After the service, one room had a bit of lingering pet odor which I called about. They came right back out free of charge and took care of it without any trouble. They explained why these were more difficult to treat and provided a more extensive service which took out the issue 100%. This was one of the best experiences I've had with a cleaner in the area, and they will be my choice going forward! Top notch, true customer-first service! read more

Great cleaning, very professional. I have worked with Phoenix, I think since their inception. Working with Jim and the rest of his team is wonderful. The team is excellent, are well trained and very personable. Bynum is amazing, telling me how to clean cushion covers (which oh by the way came out great!!) Will always call Phoenix for any cleaning issues. read more

Excellent customer service and they did a great job on my rugs. I will use them again.

This is the best carpet cleaning company I've worked with in 20 years. They do excellent work and take care to do a good job on every job. I have used them for in-home carpet cleaning and carpets that they took and cleaned at their facility. The results are excellent. I highly recommend them. read more

Fantastic!! I needed my carpets cleaned for the first time and I had no idea what to expect. I am so glad I went with Phoenix! They were flexible with my schedule, on-time, and courteous. My carpets look brand new! They were able to get up all the pet stains and the orange juice mishap on the stairs. I highly recommend Phoenix for your carpet cleaning needs. read more

Phoenix Cleaning Solutions - My carpet looks new! - Carpet Cleaning Near Me - Wake Forest, North Carolina

Just had them come today. It was about $170 for our 2 story townhouse that we were moving out of. The guys were extremely nice and in/out in under an hour. Our carpets look and smell awesome. Scheduling was really easy and we paid once it was done. It also didn't hurt that both the guys were cute. Winning. read more

Jim and Phoenix Cleaning Solutions were recommended to me by a friend--I am so happy we used them! The scheduling process was very easy. He provided an in-writing quote which I appreciated. Jim and his son were punctual, professional, efficient and made my carpets look as good as new. Process was completely hands-off. Showed Jim the area and he went straight to work. As a bonus, Jim did need to use a in-house water source--he had his own. Other carpet cleaning companies I had contacted mentioned needing to hookup to a water source which logistically just sounded like a nightmare. read more

I had a small job , but they treated like it was important to them. The carpet was cleaned efficiently and well. Very happy with these folks! read more

This is a family-owned business with some of the best customer service I've experienced. They do a fantastic job with carpet cleaning. Thorough, trustworthy, and friendly. I won't go to anyone else. read more

Thank goodness I discovered Phoenix!! Professional, prompt, courteous, everything you want in a company. The owner Jim was was a pleasure to talk with. Had a Atkins shake stained couch (chocolate no less, 6 months of sitting) and though he was upfront stating they probably couldn't get the entire stain out...guess what...95% out, and it looks brand new. I now have my go to crew for carpet and couch cleaning. You will not be disappointed!!! read more

I am so happy with my entire experience with Phoenix Cleaning. The estimate given over the phone was fair and they did not try to add unnecessary add-ons. I did get the carpet protection since I have a large dog. The technicians were great to work with, professional and on time. They were able to get stains out that 2 other carpet cleaning places were not. I highly recommend them and will use them for all my carpet cleaning needs read more

They are always amazing - and affordable! They also treat their return customers with extra special customer service. Stephan and Austin fit me in on the same day when I had a sick dog in the house - and company! They really went the extra mile for us! Phoenix is the only carpet cleaner for us! read more

Jim and his son were professional, punctual, efficient and they did a very nice job. My Carpets look beautiful and they left me a bottle of spot cleaner that works like magic. They came across as very warm and genuine people and I look forward to doing business with them again in the future. read more

I am SO HAPPY with the services of Phoenix Carpet Cleaning. The owner responds to calls immediately, scheduling is a breeze, and the service people are professional, courteous and do an outstanding job cleaning of cleaning carpets. I have used them to clean my carpets, area rugs, & Oriental rug...and everything always looks brand new. They never disappoint & I cannot rave enough about this wonderful company! *****5 STARS!***** read more

We had them come in to clean our entire upstairs to prepare for our new baby. We have 2 dogs and Phoenix was able to clean up their spots no problem. They came while my wife and I were both at work. Really felt I could trust them while we were gone. Would recommend to anyone! read more

Great communication and great work! This father & son team did a great job on my vintage couch. They were able to lift stains that neither they nor I expected. Friendly, professional, and effective. Highly recommend them! read more

Jim and his team are AWESOME!!!!!!!!!!!! So nice, professional, great prices, and excellent quality carpet cleaning. My carpets were black in a few areas and now they are back to cream colored! I would highly recommend Phoenix Cleaning Solutions. read more

I contacted them about a service I needed and they were very honest and said they should refer me to another company for my specific problem. That just makes me trust them more for my future needs! read more

Our experience with Phoenix was wonderful from start to finish. Jim was easy to reach and very professional. On the day of our carpet cleaning, we had a snafu with the company cleaning our house beforehand (we were moving out and on a very tight schedule). Bynum made it work and did a thorough and efficient job. Considering the age and wear and tear on our carpets, they look better now than they did when we moved in. We got a sales receipt via email within 30 minutes of finishing the job. I was SO impressed with this company and if we were staying local, we would be frequent customers. I can't praise them highly enough. read more

I have never splurged and had my couches and chairs cleaned before. To now have what looks like new furniture is such a delight considering we have 2 big dogs that are couch potatoes. The 2 guys were on time, friendly and efficient. Would highly recommend them to anyone! read more