1. iTouch Repair

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Falls Church, VA

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iTouch Repair

2.9 (13 reviews)
Closed • 11:00 am - 6:00 pm

Services - iTouch Repair

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12 years ago

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Mr Fix - Phones, Computers, and More - iPhone logic board micro soldering repair in real time while you wait.

Mr Fix - Phones, Computers, and More

(26 reviews)

Falls Church City

Brought in a overheating and dead Iphone. He was able to diagnose the problem and recommend a…read morerepair. Cost came in right in the middle of the estimate range. Thank you Mr. Fix.

Update: I was not contacted by the owner, and I have texts from the business refusing to refund the…read moreservice. They originally offered to refund the labor only or replace the part again, but after two failed installs, that wasn't a good resolution plan. I was able to get an approved dispute with my credit card company and was fully refunded. A reply to my review making it look like there was an attempt to refund me isn't transparent. Again, sometimes it's best to measure a business on what happens when something goes wrong, not just when everything goes right. A true measure of a business is how they handle things when things go wrong. I want to start by saying the actual service experience was good. Fast turnaround, friendly staff, and when my first screen replacement had dying pixels, they replaced it under warranty without any pushback. That part of the experience deserves credit. However, the second replacement screen was also defective. Graininess in low light, visible dark spots, and the screen would go completely black during phone calls. At that point I asked for a refund rather than a third installation, since I'd already spent enough time and didn't want to gamble again on the same part. This is where I think the real test of a business happens. Anyone can deliver good service when everything goes smoothly. What matters more is what happens when it doesn't. I had an independent diagnosis from Apple confirming the display issue, and the shop initially agreed to a refund on the condition that I return the old screen. The problem was that Apple, who repaired the phone separately, retains all replaced parts as their own property and doesn't return them to customers, a policy I confirmed directly and documented for the shop. In the end, the shop declined to issue a full refund and only offered a partial refund for labor, even though the part itself was the source of the defect, not the installation. I came into this wanting to be fair, and I gave the business multiple chances to resolve it. I think it's reasonable to expect a full refund when a product fails twice, especially when returning the part wasn't even possible due to circumstances outside my control. I'd recommend this shop for routine repairs based on their speed and friendliness, but be aware of how they handle things if something doesn't go as planned. They would reference that they work with the local Apple Store, but I spoke with the Apple Store and they have several customers come in after poor third party replacements and service.

Computer & Cellular

Computer & Cellular

(45 reviews)

$$

This very small business local to me and supported by me and many friends is outstanding with…read morecustomer service, honesty, and very decent prices for services and products. Malik was extremely helpful today and as I am leaving his shop I felt the need to voice to text this review as I'm driving. I feel the need to update my review to another (much deserved) "5 star" with more accolades for the small local business. The pricing for products and services is beyond reasonable at is cheaper than what you will find elsewhere and especially in corporate locations. Kudos to their professional and honest service! I will continue to recommend their business and serve us to everyone and for a long time to come, I am sure! Update: I just went back in to get my phone screen replaced. The manager (owner?) is soooo nice and immediately replaced the screen after analyzing any other issues which may have been presenting. He assessed the button issue I was having for my volume/ringer and gave me advice about that. He replaced the glass (cracked) screen protector for free! I was in and out in less than three minutes and am grateful for the kindness and honesty of this small business! Kudos to them. Highly recommended!!!!

Thank you for upgrading my gaming PC. I had an older machine that needed a bios update for a newer…read moreCPU. Computer and Cellular did the update, installed the CPU and ensured proper cooling. Thank you for the excellent price for the time spent.

1 Stop Connect - This is the aftermarket amp that I told them not to use

1 Stop Connect

(20 reviews)

1-Stop Connect review I recently purchased an S20 Samsung…read morephone, to replace my iPhone 6s - yes, it's been a while since I got a new phone. I went to 1-Stop Connect to help me with the purchase and the set-up. I had been to them before and was pleased with their services, so I went back. Nick and his staff are very welcoming, professional, and knowledgeable. This replacement was a bit of a challenge - apparently, companies aren't too happy when you switch over to the competitor. Nick found me an unlocked Samsung at a competitive price, which I'm also hoping to use overseas. He set up the phone and helped me transfer all my information. Most of it went very smoothly - WhatsApp was a challenge, but he spent the time needed to make it happen. Nick also followed up with me the following day to make sure everything was working properly and he answered a couple of questions I still had. A week later, all the kinks are gone and I'm very happy with my new phone. Thanks, Nick. 1-Stop Connect has become my go-to resource for electronic devices, and I'm happy to recommend them.

Once again I found myself at this facility while heading to New York... Decided to pick up a laptop…read morefor my uncle this time as he has been repeatedly saying he was going to get one but he wanted to be simple. I asked Nick to give me a nicely refurbished laptop with very little apps on it as to not overwhelm my 71-year-old uncle. He states he just wants to be able to send and receive emails and to do the occasional search. I told him that's all anyone does these days, lol anyway Nick was able to find me one almost immediately and threw in the charger and a case.

iTouch Repair - electronicsrepair - Updated November 2026

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