Truly an atrocious company. Don't ever use them. As everyone else has said, they trap you in a billing cycle that is impossible to get out of. They autorenewed me for a year despite me being on a monthly plan stating they sent me an e-mail saying they were doing it. Really? Who does that? And when I called to cancel a few days after they made the charge, they told me no refunds. What a crap company. read more

bad company ,good at cheat ,play games,once you sign up to their service,you will be paying them for the rest of your life,because they play games and will never let you cancel the service!! they lie,cheat,will promise you anything just to get your money. read more

Never use this company!!! I did not renew my contract but for just making sure I called them before the expire day to cancel the service, but them just ignore me. They promised to call me back in 48 hours, 24 hours, 2 hours, half hour..., never called me back, I waited many days still can't get contact them, meantime they just charged me again! This is sham as a company run by Chinese, no dignity at all! Sham of you-ItalkBB! read more

Disclaimer...Only tried this for two weeks for both cable and telephone. Overall the phone was not bad. There is a bit of a delay in getting a call through..2-3 seconds but didn't have to much problem with making calls in general. Television was pretty good but primarily mandarin. Main purpose of getting this was to get some Chinese content for my mom but she didn't like it because there wasn't enough Cantonese content. For the price it was pretty good if you are a mandarin speaker. Return the product to Yaohan centre with no problem and the ladies were very friendly. The one annoying thing was that I got a call afterwards from an 1-877 number asking for additional confirmation. They left a voicemail and I called back in case they were going to use this as an excuse to not give me a refund. The lady on the phone was friendly but I was pretty annoyed as they were asking for personal information which I don't like giving over the phone. The fact that I personally returned it to an official ITalkBB store should be sufficient and not warrant an additional call. Hopefully they don't end up selling my personal information and I end up getting tons of junk advertising. If I did't get this additional call I would have given them 4*. read more

The company is a ripped off. I returned my modem after the cancellation my account. Then they send me an email stating that they haven't received my modem yet. Then i give them a call back giving them my tracking number, then the guy told me that they have received it. But the next thing I found out that they still charge $59.99 on my credit card account after they confirmed that I had returned it. Never want to have service with this company again. read more

I love the service period. I'm a customer since they ever started. Awesome TV and Phone service! C'mon AT&T and Comcast customer service is bold Horrific, all they care is charging money and raised your bill every month!!! I TalkBB is great for the money I pay I'll just say that! read more

My family and I was iTalkBB's customer for over three years. Recently, we decide to move to another country. So we can't keep the service. It is much easier than I expected to cancel the service. Just call the customer service and they would asked several questions and that's it. Overall, the experience with iTalkBB is excellent. I strongly recommend it! read more

I was hesitate of using it because of some bad reviews saying how difficult to cancel the service when you need to. But I really want to use it because it give you a china phone number in addition to your local number. So my girl friend can call me from china anytime she wanted. Last year, I need to go back to china for about 8 months, and I do not want to keep paying the monthly fee. I called the CS, it is amazingly easy and the rep was very nice and helpful. I am back from china this summer, and I am back to the service again! read more

If I could, I would give them zero star!!! If you bite the bait, you will never let loose again. When I decide to end the service, their customer service really pissed me off. The asked me to mail back the equipment but with very unclear instructions. I talked to someone over the phone and he gave me the instruction verbally. I did as he said. Two weeks later, they sent me an email saying that they never received the equipment and began to charge me for equipment fee. Actually I have a tracking number through UPS and it showed that the package was delivered without a problem. The following week, they wrote to me and said that they got the package but I failed to send them my phone adapter. What ! They never mentioned to me that I should send it back. Again, very very unclear instructions. I have to send them another package. Shit! Holy Shit! read more

Very very bad services. Will never use their services again!! The agents used some words to mislead me to stay with their services. I called to cancel my TV plan in April since nobody in my family watches it. The agent said "since you are a loyal customer, you don't need to pay for the TV anymore". However, when I noticed that they charged my credit card in Aug., I called them and they claimed "we meant you don't need to pay anymore before July". I am so disappointed with the company. read more

The worst service ever. They track customers about the cancellation fee. They are lying to customers, they never received them, even you give them the Canada post tracking number. read more

It is easy to sign up, difficult to cancel the service. The sales rap threatened me with all kind of penalties to cancel the Chinese TV service. None stop calling my home phone and cell phone during Christmas and New Year, day and night, trying to confirm I am myself, after they called me on my cell phone and I told them to cancel the service. The tactic is so low and mean! Just don't get trapped with them. If they call me again, I am going to file a complaint to BBB. read more

Terrible service, terrible cancellation process, keep charging renewing fee without notice. Once you are trapped, hard to get out, wasting a lot money. If you think you can save money by using their service, you are fool. I have a feeling a company like this short sight will not last long. Let us see. read more

ItalkBB Chinese TV is much better than other TV box service because it does not waste your time from clicking through all the boring channels. If you like Chinese TV then you could sign up with the package and save a lot of money. I used the package and it saved my family a lot of money. It has all the Chinese channels that I enjoy. Also, it provides the most popular talk shows and the latest Chinese movies. I also used iTalkBB homephone service to talk to family members in the other countries and the calls were excellent. No noise or disconnections during the conversation read more

I use iTalkBB service to communicate with my friends in other countries. It is very convenient. They also have the best Chinese TV service, good for Chinese residents in the U.S. iTalkBB is definitely a good choice to us. read more

Don't use this company. They will charge you ridiculously fee if you ever want to cancel their services. I wish I had read the review first before being trapped with the greedy company. read more

Terrible service!!!!!!! If I could I would give them -5 I will give them a -5 !!!! As a customer who used their service for more than 10 years, I will say out loud - do NOT use their service!! iTalkBB does nothing but taking your money!!! Because I was on a long-term contract with the company I was forced to keep paying monthly service fee though I did not even use their service! When I can finally terminate the service, they asked me to return their old device otherwise I have to pay additional $70 !!! All I can say is that BAD BAD BAD and BAD!!! read more

Have used their phone and TV service for many years. The service is great and the price is unbeatable.

its really bad experience. The sales misleading customer add more one same account in just one home, and charged fee for 1 year, when I realize that they dont let us cancel it. read more

The phone system is completely not stable and the TV is horrible. Never use italkbb, NEVER, EVER. when you have the service with them, they looks good. But when you trying to cancel it, you will have terrible experience. read more

I wish I had believed Anna S.'s review below. This is a horrible company using deceptive marketing tools to get you sign up, then shamelessly hold you as hostage, and force you to pay a ransom to get away! Never use them! I received a phone call from iTalkBB in August 2011 asking me to use their service. I read several reviews online, including the one below by Anna, I had some doubts about them. However, being an ethnic Chinese, I decided to give this company a try. After all, I do make a lot of phone calls to China and this is a Chinese-owned business. The first horrible thing was that when I called China, when my friend answered, he would first hear a pre-recorded propaganda audio! That has caused huge confusion and trouble for my business. When I decided to quit the service, they charged me over $150 fee, including recoup of the discount that they've offered to me when they first got me sign up! Such an Asshole! read more

This is my very bad experience with this company. We have used iTalkbb phone service for more than 5 years. Recently, they recommended the iTalkbb TV service to us and said the first month are free charge and return also hassle free. The customer service is 7/24 on call. After test the iTalkbb TV a few days after receiving the device, we found it's useless for us and want to return it back. Every time when we call italkbb company about the return RMA# and process, the cutomer service will redirect our call to the return department and there always nobody answer the call. The email we sent to them also get no reply. We have to ask our credit card company to charge back the fee for us. It's a nightmare for us to deal with this company. read more

After using italkbb for 5 years, I decided to cancel my service with them. I originally signed up for phone service, then a couple of years later, they gave me 1-year free internet TV service. The internet TV service is very very bad. Streams are not continuous. Tried once, then gave up forever. Then, today I called in to cancel my services. They are really really cheap. They asked me to return everything to them, including the modem, power adapters, and remotes. These are reasonable. Ironically, they also asked me to return the network cables, HDMI cables, phone cables. This really annoyed me. How cheap they are!!! How can you assume that all your original cables are still working after 5 years of using them? If the original ones were broken, what are in usage are mine, not yours!!! I have cables to return to you, but such requests just made me really really uncomfortable. read more

I used iTalkBB since 2006. For phone and TV services, it's OK. However, they made me really upset when I called for not renewing my annual global plan. I started to used iTalkBB in 07/2006. I was charged $60 for device (phone box) deposit, and was told that the deposit would be refunded whenever I cancelled service and returned the device. In 2010, I tried to add another line for fax, and was charged a deposit for the 2nd device. The fax line did not work. According to an iTalkBB rep, I returned the 1st device back to them. When I asked for refund, their rep said they didn't collect a deposit for my 1st device, but only collected a device deposit for the 2nd device. They never sent a confirmation email when they collected deposit money. It became impossible for me to find an evidence that they charged a device deposit several years ago (I didn't keep credit card statements for a long time). This time, when I asked to confirm I would receive the deposit refund for the 2nd box, one rep in their cancellation department said they never collected a device deposit as they have not collected device deposit since 2008. The same thing happened Again!!! When I called at different times, their reps said lies differently. Their only purpose was not refund any penny for my device deposit. As a loyal customer for 10 years, I never compliant for their phone and TV services. However, shame on them that they make themselves so cheap. As an individual consumer, I won't waste my time to fight with them for the deposit money. However, I like people to know what kind of cheap company iTalkBB is. read more

Is it possible for me to give a ZERO star?! The customer service line is beyond words that I can describe. its the WORST experience ever. They gave me the most bullshit about cancellation, asking the littlest of questions to confirm my identity as the primary account holder. I was asked to provide the DATE I signed up for their service. Don't put up with this kind of company no matter how cheap they are. Do yourself a favor. read more

I've been with iTalkBB for many years until I decided to cancel because of a very unfair company policy to customers. I don't need describe more, but just review following cancelation email from the company, before you make decision to do business with this company: Cancellation Notice and Return Instruction Your cancellation request has been submitted and is under processing. Please mail back Charming China's IPTV Set-top Box in its original condition including, all packing materials with bar codes intact, all parts and accessories, documentation and manuals and all other items originally received within fifteen (15) days of service termination. Our Address: For US customer, please send equipment to: Cancellation Department iTalk Global Communications, Inc. 7926 Jones Branch Drive, Ste 120 Mclean VA 22102 USA For Canada customer, please send equipment to: Cancellation Department PO BOX Number 592, 135 West Beaver Creek, Richmond Hill, Ontario L4B 1C0, Canada No refunds will be made to customer until Charming China receives the returned Equipment. If Charming China does not receive the returned equipment after fifteen (15) days, a $200 Equipment Fee will be charged to Customer's credit card(if the Customer already paid $50 deposit, $150 additional Equipment Fee will be charged), or we may turn your account over to a collection agency. Upon receipt of the returned equipment, we will issue a refund to your credit card and close your Charming China account. Thank you for your attention. Please do not reply to this email. This mailbox is not monitored and you will not receive a response. If you have any questions or concerns, please feel free to contact our customer support at 1-800-875-8128 or send email to:iptv-support@italkbb.com. Sincerely, iptv-support@italkbb.com 1-800-875-8128 read more

This company has many trick to cheat money, NOT a honest one. Once you give it your credit card, the money will be taken out. They charge you, but not tell you why. read more

I'm very disappointed with ItalkBB service now. 1. First of all, their voice quality is getting worse and worse. Many time, when I called China, people there could not hear me clearly, the signals were really bad. 2. Secondly bad service. They terminated my phone service wrongfully twice. Before they did the terminations, no any email or a mail notice. They admitted they did the terminations wrongfully but no effective efforts to avoid same thing happen again. This makes me feel that they only care for money but the service at all. 3. Thirdly, they raised the service charge without our agreement at all. We signed two years contract "Service Subscribed: US $24.99 Global Unlimited 2Y + L3MF + IFD 500" , plus tax, the total is like $27.99 monthly. After some time, the monthly charge became to $28.99. They said that the tax increased. Then after a few months, the monthly charge became to $29.99 and they said some item was added in the service even though I didn't add that at all, I even don't know what is that a about...Since I don't want to waste my time, I just let it go.. read more

This company is terrible when I try to cancel their TV service. They refused to refund my yearly subscription fee and insisted that I have to pay to return equipments. Do you want to talk to their manager? No, they won't let you. They have never learned to do business in the US. read more

Considering Hong's review and other reviews which I haven't really read yet below, I m a lucky star! I cancelled right there and then the minute I opened it. Of course I didn't read the reviews yet that time.The person who spoke to me had good attitude but the rest weren't, so I decided to cancel it. one of them wasn't even patient and seemed to the point of hatred and dislike when I was asking questions. Oh, boy, when I was demanding them to cancelling it, they did something so despicable, they hided my receipt in the new product bag which I would not take it since i was cancelling. They did it while I was talking to someone. Then they said if i didn't find the receipt that I just ripped, they couldn't cancel it. I felt strange that could disappear as I had just tried to ripe it on the table. Think about it, if i had tried to rip the receipt out of anger with someone's attitude and demanding them to cancel my account right away, why would I put the receipt back into the new product bag which I would not even take it, and of course I lay the ripped receipt right on the table when i demanding them to cancel the new opening account. They are so sneaky. Luckily I found it inside the product bag and they fold it pressing aside by the product inside? Now thinking of it, they ARE horrible and dishonest! I will report them to the BBS read more

Worst customer service ever! I booked the tv package last week and the customer service lady told me that I would receive it in 2 or 3 days. Then I waited for a week and nothing showed up and I called the customer service again. You know what? They have not shipped it yet! I bought the tv package just for coming Spring Festival which is this Thursday. So I requested that they expedited the shipping so I can get it soon. And the customer service guy refused my expedition request and he even offered that I can cancel my service if I prefer! I really should check negative review before I placed my order! read more

I first used this company through recommendations from friends and family and if i had to describe this internet provider in one word it would be Dreadful. Their internet quality is shellacking, their calling is below average and they are as inconsistent as they come, hence losing connection on average of 3 times a day and often times it disconnects 10-20 times a day, 10-20!! Also don't know how many times I've run into issues and called the providers only to get the same answer every time that was "run a speed test and send us it". They give you cheap and affordable prices but only 1/10 times you would actually get what you pay for. Furthermore, the company even goes as far as lying to their customers about their current situation, I once called them and they told me that their servers are having issues and that its across the whole network, only for me to ask people who I knew used this network to tell me otherwise. In summary, DO NOT go for this internet provider they are plain hot garbage. Actual Rating: -5/5 stars read more

Stay away from iTalkBB. Worst service I ever had. Here are reasons: 1) Once you registered, you will be charged for a huge amount of money if you want to cancel. 2) Voice Quality is not good. Sometimes you can't hear, sometimes the other side can't hear you. 3) There are a lot of other choices which are better and cheaper: Some of them are: a) Similar services are: http://www.phonepower.com/voiphome.aspx http://www.axvoice.com/plans/residential-voip.html Both of them have a lot better reviews and cheaper. b) If you have call international a lot, such as China, Rogers has a plan for $3 monthly fee but you get 1 cent per minute to China. c) Or you can just download Dell Voice App from Apple Store to you i* devices. It will give you a free number and free call within Canada/US from your device. The rate to China is 2 cents which is lower than iTalkBB. Bring the device(could be iPod) to China and you get free call from China always. d) If you do need a landline, have a look of http://www.freephoneline.ca/. You just need to buy a ATA device. (http://www.canadacomputers.com/product_info.php?cPath=27_1066_1068&item_id=045506). Then buy a configuration file from freephoneline for $50. You get free landline with free north american long distance forever. Buy another one and bring back to China, you can call from here or China free forever. read more

I have been using ITalk BB ever since 2005. My wife's call to China was breaking me.so I gave it a try after her friend had recommended to me.. I thank her friend every time I speak to her for the recommendation. .I have DSL services 3 times and have never had any issue with my Italk BB. I gave up my land line because I was getting everything I need and more. I had problems with my fax earlier, but then I was told to use the # key first and have not had any problems since. All of our calls have had good receptions for almost 98% of the time and in the 25 time that we have had problems. We call back withing minutes and the problem had been fixed. We have called China, Canada, Australia, Malaysia and withing the USA and I can honestly say there has been no difference in the voice quality. If you want to save money on phone service try any VIOP, but for the best value try ITalk BB read more

I signed up for ItalkBB internet service because it promised me to provide us with reliable service at competitive price. The installation and activation date was set up on April11, 2015 between 8:00 am to 12:00am. My internet service was never been activated, I called italkbb numerous times explained my situation as I have set up appointment with my home alarm company on Monday, and need my internet installed before they can do the installation. ItalkBB first promised me to have my internet fixed by Saturday afternoon, then Sunday 0:00 am, and I got a call on Sunday and they promise me the internet will be activated by Monday, and then Tuesday...On Thursday of the second week, I called them again and over the phone they told me they have to resend a technician to do the installation, and have no idea when that would happen. The only solution they ever provide to me is to WAIT!! In the meantime, I am suffering the home insurance loss as my home security system was not installed because there is no internet and that cost my home insurance premium went up. In addition, as we purchased the bindle products from ItalkBB and their telephone service is also running on internet, we don't have telephone and internet at my resident until I finally had enough and decide to switch to other internet provider. Even though I have never used ItalkBB's internet service for a single day, they still charged me for more than $100 dollar for the activation and monthly fee. I made several complains over the phone, and again they promised to refund the monthly fee and compensate for my insurance lost and the cost to reschedule the home alarm company to redo the installation, but more than 3 weeks have gone by, no one from ItalkBB contacted me for the refund and compensation. Again, the solution they gave me is YOU HAVE TO WAIT, and they don't even know when they are going to contact me!!! We are sorry, but you have to WAIT, FYI we don't know when our back stage service will contact you read more

It is really hard to cancel service. First of all, I moved to other telephone company and cancel iTalkBB. I talked with the customer service for free shipping back requirement info. But customer service said, you have to pay the shipping fee. So I return the equipment to 3. - For Canada customer, please send equipment to: Cancellation Department PO. BOX 80069 RPO Don Valley Village North York, ON, Canada M2J 0A1 But Canada Post can not find. So I got return tag on my door, so I need to speed another 10 dollars. Then I talked with customer service again, I was told that there is no record for asking the returning call in iTalkBB customer service. And there should be a return letter that including the shipping company to return the equipment for free. But actually there is no such letter in my equipment box nor my email from iTalkBB. I was told the shipping company is Purolator that I never heard of. I told the customer service. I am waiting for the return address again. This is really bad experience with iTalkBB. read more

The company is terrible! Extremely dishonest and very very tricky. When you try to cancel the service, They will make it extremely difficulty. Not only just threaten you with high cancellation fees and they do charge you if they have your credit card information. I am very surprised that better business bureau is not looking into it. read more

The absolute WORST internet service provider in Melbourne Australia. Writing this after weeks, if not months of constantly unstable latency (which is still jacked as I write this review). Not only do you get to enjoy net that is bad even for Australian standards, try to call them up and they will tell you they are providing you the bare minimum speed mentioned in the contract. Multiple occasions where the net would simply drop out and we'd have to go to libraries for a week or two until they bother to send someone over to look at it. Absolute worst. Please refrain from using their services. read more

Horrible customer service, it waste me a lot of time to call them, either nobody answer the call or busy, and left a phone number to them to call back. But no call back. Representative talk in noise background ( other people laughing & talking), line quality is bad. Internet speed is not stable. read more

Never knew how horrible this company is until I try to cancel their services. My mother had their tv and phone service for the longest time. Recently, I brought her a Roku as her birthday present so she been using that to watch her Chinese dramas. The cancellation of their services was horrible. No box, no shipping label, nothing. You have to send it back using your own money. They are really specific about what they want back. It's to make it as difficult as possible for you to get out. They charge her an extra $60 on her account for no apparent reason. They keep charging her to the point that she reported those fraudulent payment to the bank. Seriously, this company is outright horrible!!!!! DO NOT SIGN UP !!!!!! ITS A TRAP !!!!!! FRAUDULENT CHARGES AND A DISHONEST COMPANY!!!!!!!! If you have family member that watches Chinese TV just get them a Roku stick instead.No hassle with a Roku and you don't have to deal with this horrible, disgusting company. read more