Hunter helped us downsize into a more manageable unit. He was friendly and provided great customer…read moreservice!

Easily located to my house and very accessible also has units of all sizes at fairly reasonable…read moreprices

I rented two 10X20 storage bays for 9 months. I paid on time for both and thought I was doing…read moreeverything right when I called the 1-800 number to notify them I was moving the items out and they said no notification process was needed. So I moved my things out but they charged me for a full month rent for one of the bays which was over $600! I had items in there for 5 of the 30 days of June so I was expecting a refund of the difference. I was told that because I did not notify the Gainesville office and notified the 1-800 corporate they would not refund my money. Buyer beware!! I will not use this facility again as a result of this billing practice!

From the owner: CubeSmart Self Storage of Gainesville, VA offers affordable self storage with premium amenities…read more Our 14240 Charis Avenue location has many storage units, including climate controlled storage units. We also offer a variety of moving supplies like tape, boxes, and bubble wrap. With over 1,000 stores nationwide, CubeSmart Self Storage is one of the most trusted names in self storage. Reserve your storage space online or drop by today!

It was a great experience this was my first time coming in to get a storage unit and Ms Jessica was…read moreso nice to show me around and was patient explaining everything and answering all my questions.

If I could give a negative 5 stars then I would. I just spoke with "Jessica" with Self Storage Plus…read morein Bristow, VA after finding that they rated my rate for a 10x10 unit from $110 a month to $174 a month (without notification). I had only had this lease for 3 months before they jacked up the prices. No excuse was given to me by "Jessica" for the rate increase and she offered me a different unit for the same price of $110 a month. She later stated that per the lease they can raise the storage rate after 6 months. I haven't even been there 6 months. She further stated that a letter was mailed out to me in February. Well I was deployed for the entire month of February and the mail was held. No letter from them was ever received. I told her that and she did not have a reply. This is a shady business practice.

Mid December in 2024 I rented a storage space for an agreed price of $110. After 6 months they…read moreraised the price to a whopping $179. Customer Service was great, and the storage space was perfect, but raising the price by that much after such a short space of time was crazy. I immediately moved out and will never use this company again. Beware of the low initial price offered for units....if they have someone new who wants to rent your space, they will raise the price so high that , in my case, was almost double. So much for caring about your customers and their loyalty to their business. I would never recommend this business. I used this storage space prior to Self Storage Plus acquiring the business, and much prefer the previous owner who did not rip you off like this.

Suzie at Haymarket Self storage is an awesome person. She helped me find the best option for my…read morestorage needs and even helped me program my lock. The facility is super clean, lots of cameras and she really takes her job seriously. They walk the grounds twice a day and make sure everything is ok. If you need storage, go see her! This is the place next to Planet Fitness. She is great!

Price gouging. I don't know if this is Public Storage corporate policy, or specific to this…read morelocation but DO NOT believe the initial rental rate. Once you are in place, if you stay for any length of time, they will continue to raise the rate, far beyond inflation, far beyond reasonable increases. 10x10, 5x10, any size - doesn't matter. Increase after increase, after increase. Beware. Facility is clean, newer, well maintained. Does not make up for exorbitant price increases.

Very pleased with this facility. Price is on point. Service has been very good!…read moreI like the location and accessibility.

I was charged $150 for 10 x 10 ground floor unit prior to my 3/20/2026 move in date. When I…read morearrived on 3/20/26, my assigned unit #1711 did not exist due to maintenance, I was told. She tried to transfer me to another ground floor unit but none were available although it was advertised online as 3 being available. She tried to transfer me to upstairs level which I did not want. I requested for a refund and she said the $29 admin fee was non refundable. Plus she can only refund me the charge for the lock Today. The remaining $127 will be refunded once she submits and gets approval from corporate office. the unit is still showing as active on my account and the same 3 units are still advertised online as being available as of now.

As an update, public storage has refused to refund my almost $300 that I paid for the unit I was…read morenever able to move into due to the damage. I've called numerous times over the last couple weeks only to be told to give it a couple more days for the money to be refunded. Finally had to file a dispute with my bank. This place is awful.

Very user friendly website. The staff are accommodating and friendly! They helped me locate my unit…read moreand answered all questions that I had. Highly recommend!

I called this morning to resolve an issue of my own making.The girl that answered the phone,…read moreCheryl, was very helpful & fixed it with in a few minutes of my call.

I stored my car with Storage sense for the winter. It was a small space, but luckily, an even…read moresmaller car. Storage sense's monthly price was at least $100/month less than anywhere close. But what really made this place special is its assistant manager, Aspen Rose. Not only did he go out of his way to make the entire process simple, but he helped me get the measurements right beforehand, and get the car squeezed into a snug space. Registration and checking were quick and painless. Likewise, retrieving the car and closing out the account were quick and painless. And it was great to greet Aspen again. He and storage sense are what all service business should strive for.