So, I have to start off by pointing out that I JUST moved here yesterday and that I chose to order from Jennoely's simply because I heard great things about them from my roommates. Unfortunately, my experience was anything but.
I ordered a Large Pizza and two desserts and excitedly awaited the delivery while I continued to unpack and clean up the house. The food came, we tipped the driver and we sat the food in the living room to return to it at a more optimal time. (as we were elbows deep in kitchen goop and shipping boxes) About an hour later, we sat down and opened the pizza to see that it looked like half a pizza next to a mass of disaster. My guess was that it got knocked around or knocked over in the car ride over.
(For reference, here's an image: http://imgur.com/3B8pPjJ )
Saddened, but not one to get down on something so simple, I figured a healthy bit of criticism was due and chose to call the pizza place and file a complaint. While an apology and a replacement would have made my day and corrected the initial rough experience into a great one (because the desserts were pretty good), I got something quite less pleasant.
First, the manager (or owner, perhaps?) said that she would send the driver back to take our pizza and then would send us one. I was okay with this, no problem here. Then, the driver showed up minutes later to take the pizza back to the place, first. Okay, that's strange I thought but I can deal with that.
Next, I get the most unbelievable phone call. The manager/owner calls me back and begins to blame US for the mistake. Saying that we "...MUST have dropped the pizza" and accusingly asking us why we would call back an hour after the fact. I explained that we just moved in and, obviously, stuff is hectic here right now. She continued to push the blame, stating that it was definitely one of us, to which I declared that it went from the door, to the table. No where else. She rudely replied that she would send one back out and abruptly hung up the phone on me. Is that what they consider good customer service?
That same person was the one to meet me at the door with the new pizza, to which she retorted my door opening with, "You want to check that before I leave?" Real classy, indeed.
It's a shame that the pizza was actually pretty good, because I will not be doing business with these people ever again and I will be sure to spread the word, accordingly. Perhaps, in the future, assume responsibility for a mistake before you immediately point the finger at the same people who are CHOOSING to support your business. It's not a very smart business decision, now is it? read more