Can not stand one of the dispatchers who's name it Eture. Rude, cocky and not good at answering questions about the scheduled delivery.

Island Movers just did a local move for us recently. John and his crew Justin and Liddda did an amazing job! We moved because of the water drama. They took great care of all our things. There was a little love tap to the neighbors wall which was promptly repaired to like new. I would def use them again and ask for John and his crew. read more

This company doesnt even deserve to have a 1 star. This delivery service is a joke of a company. Trying to get a hold of your dispatch worker (April) all day and the voicemail box is full and does not return phone calls. Is your dispatch office even open on weekends? Is this how you folks treat customers? Where is your customer service? I havent even received my delivery yet and im still waiting on some sort of status update from you folks. Very disappointing. read more

I've had many deliveries from various vendors by Island Movers & I must state that every delivery has been outstanding. The professionalism, courtesy & reliability are dependable & assured. I am very pleased to be serviced by Island Movers. Thank you Gabby, Lance & your crew! read more

Island Movers is the very best of the best movers...courteous, extremely professional, and amazing fast. I can't thank them enough for having packed and moved all our furniture and kitchen wares (which over decades amounts to a lot!!) to a public storage while our home was renovated and 3 months later picked everything up and delivered it. Not a single item was damaged or broken, not even a tea cup...INCREDIBLE!!! They're the best!!! read more

Rude, also wanted to charge Home Depot to move my old dryer 5 feet out the door

They damaged a concrete parking slab at a rental property I own, then never paid me the $1000 or so I had to pay to fix it.

Everyone from the office workers to the movers were really helpful and polite. Definitely worth every penny and then some.

Gary was awesome to work with. My move was quick, professional and carefully completed. His team was very efficient and I would definitely have them help me again. read more

Such a shame for Costco to use a delivery company like this. Island Movers delivered a stove without all the accessories included in the box. When I called to request for them, the rep was not willing to provide the missing parts and abruptly hung up the phone. The manager said she personally checked the boxes, found all the accessories I was missing and had another guy deliver. What got delivered was still incomplete. The best part was the guy that delivered the supposedly all the missing parts said the manager never looked at what he was delivering. Well, ended up contacting LG for the parts and got them a month later. read more

Would give them zero if could. Finally fridge I bought from Home Depot came in. See my post on Home Depot, they suck please go to Lowe's. They contracted island movers to deliver and install my fridge. They came fast bradas is nice so they good with customer service. Main guy came in took out my old fridge but when he undid the valve he said my part is old so valve was broke. House line started leaking. So what I did was turn off main line and blead the line so no more water came out. First if you deliver and install em you should no plumbing or no even touch the lines. The valve when it came out looked good condition and valve looked like he over turned it. Had to grab Brison again to help me and cost me more money. Need one good plumber for anything call Brison plumbing, good and professional and come quick when your house wet cuz movers not good brah. read more

Never heard it in my life that they would charge you from the time their leave their office and continue charging you until they return back to their office! This is not a fair and unreasonable policy! Never give them a deposit until you get a free quote first! And I would definitely not recommend for anyone to use them unless they change the unfair policy! read more

Items were lost and damaged in transport to the Big Island. Reimbursement according to the company's policy is $.30 per pound and claim forms need to be completed for assistance on my case. My recommendation (especially for locals having to move a few items between islands) is to find a more reputable company where employees care about providing services and will NOT lose items in transport. I can't imagine what would be lost if I had to ship items overseas. read more

Very good service! So happy to get my shipment from China! So island movers gets all the over seas shipments from the shipment boats and Island Movers will offer shipping to your door! It was a great price tok and the staff that assisted the drop off were really nice and courteous. Will recommend if you ever have to file an ISF for a shipment from China. Be sure to keep in touch with island movers to bring your shipment from ship dock to your home. read more

These guys were so awesome! Quick, efficient, friendly. Quote was a perfect estimate and they finished everything in an excellent time frame...even after having to run back to Waianae to get the rest of our things. Highly recommend! :) read more

Masked & powered up these guys are 100% PRO! We moved a household of furniture & about 60 totes of furnishing. We thought we just needed a container dray but our friend in Kaneohe told us Island Movers had a good reputation for doing inside deliveries of electronics & appliances so we reached out for a quote for a couple guys to help us load (friends off the hook ) - impressive precision coordinated effort was the final results and we couldn't be happier! Their teams work together unlike Pokemon doing battle! They need to clone that dispatcher James, he's golden. Mahalo, it was a privilege to have worked with you all. read more

Island Movers - Flawless packing & arrival! - Movers Near Me - Honolulu, Hawaii

COMPANY TO GO TO! I am an elderly women who has been in the process of moving to a different property! I am excited because I am moving out of the west side and now happily in Mililani. I finally get to leave the horrible traffic on the west side hahaha. Well I had such wonderful/amazing experience/service with Island Movers and I am totally using them again for services. They were able to help me pack everything and assist me with so much. They also were able to move everything for me without breaking any of my things. They were considerate with all of my things. I am forever grateful! One thing I would change was the choice of conversation while working. I don't know the lingo now days but the is always a time and place. Over all, they are amazing to work with and I will be calling them again. AMAZING! read more

Island Movers - Movers Near Me - Honolulu, Hawaii

I'd give them zero stars if I could. Husband and I are a military family, so we had a weight allowance, if we go over we have to pay. Totally get it. The three movers we had were great and friendly, very polite. Here is where the one star comes in. Our stuff gets picked up and to the port, we get an email stating we are 2,050lbs OVER our allowance and that our stuff couldn't be reweighed until we get to our next station. Ok fine, we get here and have our stuff reweighed only to find out we were 1500lbs UNDER what these people "ESTIMATED" and they didn't minus the 10% in packing material (which tacked on close to 500lbs) nor did they minus my husbands pro gear- now how much overweight were we? Around 250lbs and NOT the 2,050lbs these people claimed. If they try and tell you that you are over demand a reweigh, if my husband wasn't as pushy as he was to get a reweigh we would've paid these scammers over In response to Heidi- your weights aren't accurate because one minute you tell us our weight is 11,050 and when they reweigh it, it's 10,500lbs. So not as accurate as you're making out. read more

They started off great. Very accommodating. But then they forgot an appointment to "virtually" look at my items to give me a quote. Which was okay. Someone called - took down notes. Then asked me what day I wanted to move. I told them - about a month in advance. I get a call two weeks before the date saying I never set up a date. Then I get told we can move your items - on a date where I told them I am already off island. And the only other date is way before I move out. I then wish to get some things they are holding for me back and they say it will be $1000 to pick it up. Not deliver it - but to have another company pick it up. Scam of a moving company. read more

Unfortunately I'd now give zero or negative star review to this previously beloved company. Hired them for them again after dozens of professional moves by Island Movers and this last move, a couple of months ago, was BY FAR the Worst EVER move possibly imaginable. We're not emotionally over what me and my husband experienced so I can't say a lot right now but I'll be back when I'm less traumatized. In short: RUDE, beyond belief from the moment arrived and well past the time anyone should have still been in our new unit. Damaged and scratched furniture/art; particularly our only two furniture items of value even after we requested proper handling. We and our ohana and friends have always used Island Movers for many decades. This experience was beyond disappointing and unacceptable on so many levels. It's not about the charge, it's about the complete and total lack of mutual respect that we endured to a breaking point by this Saturday crew... just absolutely abhorrent to say the least. So sad, no words... read more

TERRIBLE SERVICE! Came up with every excuse to not do the work they were already PAID to do and didn't know how to do basic installation. DO NOT HIRE THEM read more

Island Movers Hilo (Hawaii Island) were excellent. Setting up the delivery time was easy. Communication was exemplary, they made sure every step of the way that there was follow-through and that we knew what was going on. Lawrence and Ru's service was outstanding from beginning to end. They were careful, courteous and expert at their job. This company are an uplifting ray of professional sunshine during these challenging times - we highly recommend their service. read more

For moving, these guys are top notch. I have friends who have had great experience with their moving. Their delivery side needs work on their communication. I'll tell you my epic tale of unfortunate events, because both Home Depot and Island Movers dropped the ball on this delivery. Our washer broke and we needed a new replacement *immediately*. We went to Heom Depot on Wednesday night to get one. Unfortunately, the guy working there was by himself, so he was overworked, tired, and basically doing what he could to keep the line going. It took us 1 1/2 hours to get it done because he had to juggle between having 5 or 6 groups asking him for help. Home Depot right now has a shortage of available Washers and Dryers. They are switching suppliers and are running off of "extra stock" on a warehouse located in Kapolei. That means selection for immediate delivery was limited. We initially wanted to get a GE "traditional" washer but had to settle with a Maytag 4.7 cu "Deep Fill" washer with agitator because they didn't have those GEs. The associate tried to squeeze me in but could only find a spot for Monday. He said he'd call me back to verify if he can get it delivered on Saturday. Didn't happen, wasn't expecting it. On Sunday I did not receive a call telling me what time the delivery was going to be on Monday. I waited until Monday morning to call the third party contractor - Island Movers. It was 6 AM and their dispatch is supposed to be open, but guess what, nobody picked up. I kept getting kicked immediately to voicemail. I call their main number at 7:30 when they open, and the customer service lady was very friendly and understanding but said that number I was calling is the correct number, and that the only way I can get the "delivery window" was through that number. She said she will do an in-office e-mail to dispatch and notify them their telephone lines aren't working. I did get a call 30 minutes later with another friendly lady telling me the delivery window, and she did say they were having problems with their phone systems. She verified the time and I also asked her what number they were calling to notify. Turns out they were calling my relative's number and not me (Home Depot dropped the ball on that one), so I told them to let the delivery people know to *call me* before they get to my house. She said she will and we both said our byes. 11 AM comes around and my relative tells me they're on site - I did not receive a 30 minute call before they drove here. I had to rush home and then I learned while they were swapping out the hoses, that my old hot water washer supply line hose was *frozen closed* to the spigot. The guys tried everything to take it out, but it was just stuck there, so we just used the old line for the hot water and hooked it up to the machine while using the new line for the cold water. Since this is a rental, they advised I talk to the landlord about it. Don't get me wrong - that hose has been there for 10 years and it makes sense it rusted closed, but they had no problems getting the cold water connection out so I guess it was just bad luck, but considering the drama that happened before this I just wanted the silly thing to work. I didn't pay hundreds of dollars on my appliance and spent hours visiting and calling to be stopped by a rusted hose. Ultimately I'm able to use my washer but we had to deal with a bunch of really unfortunate experiences on both sides. Home Depot needs to work on getting enough staff and to make sure their morning shift staff properly passes on the correct contact numbers to the delivery company while Island Movers needs to have better communication with their drivers when there are changes in contact information. I called 3 hours before their arrival outside of the "delivery window" and they still did not have the correct contact number. Also, the end workers in general have been pleasant. The movers themselves were the usual big local boys and they were down to earth and cool, and most of the Home Depot customer support staff were good, this is the reason why I'm not leaving a 1* because the frontline staff were doing what they could, but general logistics and background communication needs work. I still wonder who at Home Depot gave Island Movers *the wrong contact number* in the first place. read more

Don't shop around for estimates for moving. I e-mailed two major advertised movers. Only Chantelle from Island Movers e-mailed me back right away and explained the process. She gave a quote via e-mail which was very reasonable despite the large appliances we had to move (60 qt mixer, 3 commercial ovens, a 3 compartment sink, and a two door commercial fridge). Chantelle kept us apprised as to the exact time the movers would arrive Now, let's talk about the 4 man moving crew. None of this standing around, stalling and talking story. Very respectful and friendly mask wearing guys. I really had my doubts about moving such big items. I was very surprised at the efficiency. They moved all the appliances without even a scratch. What was even more surprising is that the estimated 4 hours job only took 3 hours, and the price was adjusted accordingly. Island Movers turned a stressful day into relief. Thanks Island Movers. Total Kama'aina Company. read more

My Costco Washer & dryer. My fault, was delivered to my work 30 seconds away from my house. BUT!! After receiving confirmation the driver was on his way (no address confirmation) and would install and REMOVE old units they delivered Washer & Dryer, was supposed to setup the new and remove old machines. Just Dropped new units in the driveway and left. No contact, no signature, nothing. When I called the office they said, they cant help today, they need a new work order from Costco and they would have to schedule for another day. You would think a local company would try to help you out. But no. No compromise . Costco said they would contact me ASAP and reschedule to take to the correct address and do what I paid for. I had to do it myself. What a waste of time. Don't use this company, you may have to end up doing everything yourself even if you paid and hassle to get refunded. read more

Friendly customer service on the telephone. Unfortunately, execution of contracted services leaves much to be desired. There is a disconnect between the people who estimate and schedule the move, dispatch, and the actual movers. What I thought was a scheduled move of large personal items from our office to someone's home one morning turned into a no show. Calling to find out where the movers were, my rep told me that the receiver of goods was contacted and advised of the change in delivery to the afternoon. OK! By that afternoon, again the movers were no show. Calling again to find out where they were, my rep had already left for the day and dispatch didn't know where the movers were...The movers were stuck in traffic on the freeway because there was a huge accident. OK! So I specifically asked dispatch to have the movers call our Support Manager for instructions on where to park and to meet our person that would escort the movers in our offices and I handily provided the telephone number. The next morning, there was a voice mail message from the movers asking for the very information I had specifically told the dispatcher to relay. Aaaaaagh! Thankfully, the large item was moved and no complaints from the receiver...However, all the stress and extra calls for me were unnecessary if there was better, smoother communication amongst the Island Movers team. read more

They were so unprofessional and disrespectful to our friends that are so sweet, break your stuff, oh well! My wife almost got hit in the face with a strap and no sorry, no respect. Definitely would never recommend this company. read more

Had a great experience with two of the Island Mover Workers. They delivered a Mattress + Box & Also a Refrigerator. They had to climb our stairs to take it up the balcony door. It not an easy way up but manageable. The older gentlemen seemed very professional and had good guidance for the younger fella. All in good spirits regardless of the bullets of sweat they had to endure. We're very happy with the service. read more

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I've never used any moving service before... ever. Moved from Mainland to Oahu. Big scary move for me. I used PODS to load up and ship. My stuff was in Mililani facility. Let me say PODS service was great. BUT because of my steep driveway and narrow street, I did not think it would work dropping the POD off and unloading myself. I figured have movers meet me at the POD facility and reload everything into their moving truck and deliver to my new house. I took a chance with Island Movers, recommended by my realtor. I got a written estimate. They got the city permit to block front of my house night before. Day of move, those guys showed up EARLY. Emptied my POD into their loading truck warp speed. Just as quickly, those guys moved all my stuff into my house.... FAST. NOTHING BROKEN OR DAMAGED. They got done earlier than estimated. They charged BELOW the original estimate. MUCH thanks to Mike, KC, Alberto and Chantelle. This experience could not have been better- really. read more

I just had a new washing machine delivered by this company. After delivery they - without my knowledge - took my old washing machine away. Unfortunately I needed the old machine as part of my home sale and wanted it back. I called the next morning at 7:00 AM - I had the drivers phone number since they called me when they showed up for the delivery - and got no answer and their mailbox was full. So they dumped my washing machine off at Hammerhead into a pile of other appliances. When I called their dispatchers essentially I was told that they refused to return to Hammerhead to retrieve my washing machine. In short "that's the breaks pal". Now two things here 1) I should have been told in no uncertain terms that they were taking my old machine and 2) I they should have been available by phone to correct this error. But probably the most astounding part of this was they told me this happens often! Really? Often? Bottom line: you're better off renting a U-Haul, stopping by the homeless shelter and hiring 2 or 3 homeless guys and moving yourself! I cannot more forcefully advise you to use someone - anyone - else to move your valuables. read more

On the whole, the service was average. I had to be persistent with calling and asking for information, since I would be told they'd call back, and they wouldn't. This happened several times. They called me the night before my stuff was supposed to arrive and told me the movers world be at my apartment at 8am, so I rearranged my schedule to be there. At 820, I called since no one had arrived, and the office said they'd call me back with the info, and said they'd be there shortly. I called back at 840 after hearing from no one, and I was told they world be there st 0930. This would've be been fine with me if they had told me that originally, but they didn't communicate. The movers were fast, efficient, and very friendly. The head mover had told the office to let me know they'd be late since he discovered some problems at the dock. The three movers themselves get give stats, but because of the lack of communication the whole time I dealt with them, they get a 3. read more

Five stars for Island Movers. We were recipients of an unexpected Christmas gift by Island Movers. Sitting at a red light and BANG! We were rearended and YOU caused a serious four car collision. Thank you SO much for ruining our Christmas! Cheers Island Movers you are the BANG read more

The absolute worst delivery company Home Depot uses to deliver appliance, ordered a fridge couple weeks ago and haul away the old one, the 2 guys who show up came to my house and just open my security door that was not unlocked, they should have waited for me since they rang the bell. They refuse to haul away the old fridge saying the door is not wide enough, they refuse to help take down the door like Temco did, which was what i was expecting cuz we ordered another fridge last month from home depot. They said either i take the old fridge out to the door myself or they wont take it. So i asked them to wait outside the house and i have my contractors who were working at the house to move the old fridge outside. i tried to do it quick so i ask the island mover guys to see if they can lend us the tools they suppose to have cuz they should be able to remove old or new fridge doors. Not only they refused to help and they said they will just drop off the fridge at my door which is not acceptable. just for the record, my contractor was able to move the old fridge outside my house within 10 minutes. The whole time they were here, they were impatience, rude, no smile, not polite. So much for professional island mover. I urge home depot to stop using this company for delivery! read more

They advertise $171/hr. I wanted to move a twin bed, a loveseat, and bookshelf to a condo 10 minutes away. They required a $150 nonrefundable deposit 1 month in advance to hold a date. They scheduled an estimator 11 days prior the move. The estimator sent me an invoice for $540, estimating 3 hr. I canceled upon receiving the invoice. It shouldn't cost half a thousand to move 3 items. They politely informed me my deposit, which would have gone toward the cost of the move, was nonrefundable. I had told my niece to call them for an estimate to move 1 heirloom chest from Oahu to Big Island. They sent her an invoice for $1000. She found Wiki Wiki Express on Yelp who invoiced wrapping and shipping the chest for $252. I called 2 guys n truck who charge $40/hr per guy to do the move. There r several movers like 2 guys n truck. Do NOT ever use Island Movers: They charge excessively. When I moved only plastic chests of clothing to Guam, it all weighed under 100 lbs. The mover charged $2000, which was paid by my employer. Do NOT ever use Island Movers unless you wish to spend more than your furniture costs to move it. read more

I'm so happy with the service provided by Island Movers today. They called the day before to inform me when they would arrive. Blake & Mefy were dressed neatly and wearing masks. They introduced themselves, asked for a quick tour and immediately got to work. I had many large pieces furniture to move up many stairs. My items had different dispositions but they handled every item correctly. There was no damage and their work was completed two hours before estimated time. They worked constantly with no breaks and were awesome. I couldn't believe their efficiency. Their estimator was also great. She came when requested and provided a same day estimate. I'd definitely recommend Island Movers. Mahalo Island Movers! read more

I got a new washer from Home Depot, delivered & supposed to be installed by a delivery company. The movers wasn't able to bring my new washer in the 2nd floor where my washer area was. According to the delivery guy the washer was 770 kilograms and because our staircase has curve they cannot bring the washer up. I called Home Depot and I was advised to just accept the package and they will have Island Movers bring it to the second floor and install it and haul away my old washer . That was exactly Island Movers did. I was so happy and satisfied with their service. The delivery guy even educated us everything that we need to know about the washer, drain and all. read more

Had a fridge delivered. Delivery went well BUT the guys took off their masks IN MY HOUSE! I was about to die as he was talking so I had him put his mask on again but at this point, my anxiety had me ready to pass out! All three guys had no gloves, and no shoe coverings. On top of that, I was told that my new, expensive fridge would break really fast. 3 years. What the heck?? read more

We have used these movers several times. My husband is retired military and during the course of his military assignments we moved back and forth from Hawaii a couple of times. We never really had any problems. This last move was on our dime. I'm not sure if that was why everything was different or it was something else. I found our possessions to be very sloppily packed. They packed a laundry basket full of clothes (that I was going to donate) as is ... in the basket, not in a box, just the basket of clothes. They packed a basket full of garbage. There are multiple packers and one person to watch them. So a small bathroom garbage basket with garbage was sent from Hawaii to my new home in Arizona. The worst thing they did was how they packed my baby grand piano. They took it apart and took it somewhere else to pack it. When it came to my new home they didn't put any cushion (blankets) around the piano. It was resting on cardboard which was resting on the wood framing. So my piano was scratched. It even has a small crack in it. My husband thought that because all of the other moves had gone fine we didn't need the insurance. So they pay 60 cents per pound for damages. That didn't pay for the repair to the scratches on my piano. I'm not even going to discuss the other things that were damaged. Be aware that they can do this. Watch them carefully. Don't trust that all moves are going to be the same. read more

I absolutely loved my experience with Island Movers! I chose them for my moving needs because of their reputation (and I'm so glad I did). Two things I especially liked: Gary and his crew were extremely efficient, friendly and professional. They worked quickly while also making sure my items were moved and loaded correctly. Also, Christine provided me with an accurate estimate, and my moving costs were lower than expected. I recommend these movers, especially if you live in a high rise. The security staff at my new residence mentioned that Island Movers did a great job moving my stuff in with minimal disturbance to the others residents. read more

reliable, professional, and keeps customer up to date on when belongs will arrive. Adele coordinated the date and time. Spencer, Alex and Shaun packed and moved my belongings to New Mexico. Cannot thank them enough because my items arrived in perfect condition. also, without Christine , the estimator, and Brianne who kept me informed of ALL movement of my belongings. AWESOME people at Island Movers! read more