I found the staff at Iron Supply Powersports to be very pleasant, helpful, and welcoming. I've dealt primarily with the service department, but the parts folks were pleasant and helpful in my interaction with them, as were sales folks. Dalton, in service, was my primary contact and he was great. Jared and Rene in service are also very helpful and pleasant. I recommend Iron Supply Powersports. read more

I had a really disappointing experience with Iron Supply Powersports. I was on the way to purchase a TrailMaster they advertised for $999, and it was about an hour drive for me. Before I got there, I decided to call and confirm the out-the-door price after seeing some reviews about hidden fees. Good thing I did. They told me the out-the-door price was $2,200, which is honestly ridiculous. I've bought ATVs and power sports vehicles before, so I fully understand freight, assembly, and taxes--but there's no justification for more than doubling the advertised price. That kind of pricing feels very misleading. Advertising a $999 price just to tack on over $1,000 in extra fees is bad business and a waste of customers' time--especially for those driving long distances. I ended up not going through with the purchase. Definitely recommend calling ahead and getting a full breakdown before making the trip. read more

These guys that work here did an outstanding job. Dalton and Rene are the two i worked with. My bike had some serious issues that were old fuel related. Anyway they had i a while (no fault of their own) but Triumph is the one calling the shots and sending parts, so the time it took was clearly on Triumph. Dalton kept me updated the best he could and as soon as parts hit the door they were on it. Now i did not buy the bike from them. So i believe the service i received from them was first class. They have a very nice new shop to work in that was first rate in my opinion. The bike runs super great. No problems at all. The service manager himself worked on my scooter. Then to top it off we had a small issue with my home button, Rene himself came all the way across town to get my bike then brought it back to me! Treat these guys nice people. I did get alittle upset but Dalton handled me very professionally and has a good vibe about him. Thanks guys. Buying the next one there. read more

From top to bottom absolutely outstanding company! Family owned and operated and they treat you like family! Jamin, Ty, the whole group are an amazing group! read more

Avoid this place. I had come to a deal with them via phone/text, verified before I left, got off work early, drove 150 miles there only to find out on arrival that they now wanted an extra $1900 to complete the deal. Total bait and switch. And this is how they treat a repeat customer. Look elsewhere for a dealership with integrity. read more

Iron Supply Powersports - Motorcycle Repair Near Me - Katy, Texas

I want to give a big shout out to Iron Supply Powersports in Katy. I had my oil change done today and it was the most fair pricing I've found when I've seen posts of people paying north of 300 for this same service. My oil change was done in 45 minutes while I hung out with the guys and enjoyed some complimentary snacks. This is one hell of a shop and an authorized Indian service shop (they're working on becoming a full blown dealership in the next couple of months)! If you haven't, give them a try. They're my go to for parts, service and even to just hang out on the weekends and see what's new. They have impeccable customer service and in all my interactions with them, I've never had a single minute of service that wasn't excellent! read more

Jason and Shelly are amazing! All the workers there are super nice and helpful. Their buildings is very put together and fancy. I brought my r7 Yamaha to be lowered and they were very helpful and had it done in less than an hour! Great service from the service department and parts department. They ordered all the parts for me as well all I did was drop the bike off. Very nice lot to walk around and had some gear there as well. Definitely would recommend for any bikes! read more

Got my rear zx6r tire changed everything went smoothly and it's driving nice the staff was pretty fast 1 day job in and out going to get my front switched soon as well read more

Went to Iron Supply on a Saturday night, 20 minutes before closing. Needed a chain cut for my son's mini bike. Not only did they stick around but cut the chain for free (had to go back a second time and have more cut on the chain, was charged this time but that totally on me). The service folks were friendly, knowledgeable, and willing to help. Highly recommend checking them out for more than just their service dept. read more

I have never seen a company work so hard to achieve customer satisfaction. They went above and beyond in the service department to meet my needs for delivery and repair the shifting mechanism in my Ranger. Just can't say enough. Wish I could give them 10 stars. read more

Worse service ever I should read the reviews before I Shop there and parts department much worse Please go somewhere else Don't spend your money here I when there for a grip replacement they took 4 days To do it read more

Came to this place probably with the easiest deal ever! Had an approval already with another dealership for a slingshot @ mancusso , however they sold the color we wanted before we could get there . I call iron supply and Hugo takes the call I explain to him everything and we both agree should be simple all your doing at this point is helping us find the unit we want . He calls back they have everything they need we found the exact unit & locked that part in . Simple right ? Well he Texts back later that evening with completely different terms lol $4,000 more down than mancusso was asking for on the exact same bike !! ?? Needless to say we end up getting what we wanted 4k cheaper and no hassle! However I will stop by on a Saturday for free burgers and beer! read more

stood there for 30 minutes waiting for the parts guy to get done with his small talk and when he did he just walked off and didn't come back‍ take your business elsewhere read more

This is a really nice place to shop for an atv/utv. I was helped by Ty. He was able to answer all of my questions and provide whatever information I needed. I went there for information but ended up purchasing a Polaris Ranger crew 1000 premium. The facility itself is nice. They provide snacks and drinks for their customers. Also the customer service is amazing. I purchased a windshield for my ranger and the wrong one was put it. They. And to my house and swapped it out. I recommend iron supply powersports to anyone looking for an atv, utv, golf cart, etc. you will not be disappointed. read more

Bought a CFMoto 650NK Feb 14, 2023. Hands down one of the best buying experiences I've ever had. Employees were beyond nice and helpful. Every question I asked was answered in a professional manner and knowledgeable manner. Was able to buy some needed riding gear and was given a discount right of the bat due to them wanting to liquidate older inventory. My gain though. I had such a great experience with these guys I already made my mind up that I'll be doing business with them again on other purchases. read more

Amazing experience understanding, shopping, and selecting my new golf cart! Edward the customer experience Director was amazing! In fact all my interactions with the staff from the person at the front desk, parts, finance, and service was very pleasant. I didn't feel like I was being sold I felt like I was being educated to make whatever decision I wanted. read more

great service is hard to find these days in this industry. Thanks Tanner, in service, for helping us out.

Best place to get any side by side, Atv or motorcycle. Took care of me with no problem and did the whole run down on how everything works. Will be coming here again for my future purchases.. read more

I left my Suzuki at Polaris West for a new axle and to replace the fork seals. It took them 8 weeks to get this done.  After driving the bike home, I noticed a significant leak at the fork that I just paid Polaris West to have repaired.  Oil was dripping down the tube with each compression.  I took the bike back and a week later the bike was fixed correctly,  I think.  There was still residue. I traded it in to a different dealer at a loss with the knowledge that it still may need fork seals. I had planned to trade in my bike for a new Suzuki on Polaris West's showroom. But after such poor communication, a lack of urgency to get my bike completed and, finally, bungling my repair, no way I was going to buy a new motorcycle there. I do not plan to return for any future service there. read more

Very helpful in choosing a Christmas gift for my brother in law! Thank you - quick service and friendly staff!

My husband and I went in looking to purchase a 4x4 or side by side. We walked around inside and out for 15 min and were never greeted or acknowledged. They seemed to have zero interest in the possibility of a sale and lost out on our business. read more

Josh our salesman is very informative, helpful and friendly. Not pushy. Shannnan our finance lady is super! If not for the real life photos on their website, we would not have come here. Stock photos tell me nothing about what I'm looking for. Will buy here again, also refer anyone who ask. read more

After trying to buy a Triumph Rocket from a south Houston dealer and getting no where, called Richard at Polaris West and he got us our bike within 1 week!! That was a few years ago and now we drive from Louisiana JUST to have our bike serviced here, that speaks VOLUMES! We have always been treated like family here! When we buy our 2nd bike it will be another Triumph from here. read more

Iron Supply Powersports - Our Triumph Rocket - Motorcycle Repair Near Me - Katy, Texas

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Walked in this Saturday expecting to look at a few bikes and leave after a couple of hours. Ended up staying from 9 till 3. Free burgers and beer (a very frequent occurrence there) , bike test rides with my son, then my wife and brother-in-law and his kids showing up certainly kept us there, but really what a great group of folks. We all hung out. And I have a new friend, Ed. Probably the greatest salesman you will ever meet, because he's just a down to earth great guy. I have bought motorcycles before, and been in many dealerships. And although I did not buy yesterday, the experience there was just very comfortable and friendly, best ever. Seems they want you to always come back, and to feel at home. Their new store just down the road promises to be fantastic. I honestly highly recommend these guys--be sure to ask for Ed, but again, everyone I met was just great. read more

We recently purchased a Polaris General, the salesman, Ty, was great. His product knowledge, no pressure, and after sale support has been top notch. When we had a service issue that wasn't a big deal to me, they sent someone to pick up the unit, service it, and bring it back. I will recommend them for sure! read more

Basically I was cheated or gouged, $974 for a 100 hour routine maintenance on my Polaris Ranger. This is a business that has recently been purchased and previously branded Polaris West of Katy. It was a respectable and dependable business in the City of Katy, Texas but not now. I could elaborate on what service was reported to have been completed and wasn't but the list is too long. read more

To my disbelief, there was no test riding allowed of the Enfield. When we were told to speak to the owner, instead of handling the matter professionally, he began to speak to us in a condescending and demeaning way. When asked how we would be able to see how they rode, he responded by saying "you don't need to, you can take my word that they run. I've been selling them for 7 years". In a nutshell, the customer service and atmosphere of the shop overall was mediocre; if you don't want overpriced bikes and smart mouthing salesmen, this isn't the shop for you. read more

I just dropped in for a visit and checked out the deals on the tires. Talked to Bill Drake, very nice and helpful. I will be returning to get new set of tires very soon. read more

Went here to check out a Royal Enfield. After walking in the shopkeepers basically ignored us...I had to ask them "do y'all work here"? After coming over and blandly explaining the bike to us...they got a F for customer service (or lack of it) and they lost out on a sale...I told the hubby I'd rather travel to San Antonio to get one! read more

If I could give zero stars, I would. Condescending, incompetent, and downright aggressive. Have ridden liter bikes my whole life, these salesmen act like they ride for motoGP and like I'm a teenager looking for a moped. Take your money somewhere else. read more

After checking the entire Western side of the USA for a used Victory Cross Country I found exactly what I was looking for at Polaris West. Unfortunately It's almost 1900 miles from my home. It was such a good deal I contacted them and talked with Richard. I saved $3k over similarly priced Victory XC in California. He walked me thru the whole process start to finish which took 2 weeks. It was a pleasure working with Polaris West and worth the $575 shipping cost to get the bike I've searched for. read more

Recently purchased a 2019 street triple rs. Had a great buying experience and everyone here is very friendly. Will be back again for sure!

I've bought parts from them for several years for a Suzuki I have. They have always been friendly and helpful. I would recommend them. I was there today. read more

Bought a Royal Enfield here October of 2015. The shop is nice and clean and the staff is relatively friendly. The service and parts department are not extremely knowledgeable about the row in field. Everytime I go there to buy oil filter kits, the parts department acts like they've never sold a filter kit before. They look in the book for the part number and then they look on the computer for the part number and then it look online for the part number and then when they finally figure out what it is they're looking for, they go and get it and then bring it out and ask you if this is the correct filter kit. I'm a mechanic and have worked on the service side and parts side, if your company makes the commitment to sell a certain product than everybody working there should be knowledgeable about that product. I always get the deer in the headlight look. The last time I took my Royal Enfield Continental GT there to have it safety inspected for my registration I told them that they needed to turn on the headlight switch because the on-off switch is activated. They came back and told me that the headlight didn't work. I asked them if they turned it on and they said yes. The sales manager said to replace the bulb. Several minutes later the service technician comes back and says he can't get the new bulb to work. So I asked him if he checked to see if it was getting power and he looked at me for a few seconds and then said I guess I could. A little bit later he said it's not getting power and I told him to turn on the light switch. After a little bit he comes back and tells me it's not working and they need to figure it out. I went down the street for a quick lunch and when I came back the bike was sitting off to the side and the service guy told me he couldn't get the headlight to work. I walked over and turn the key on and turn the headlight switch on and the light work. The service guy looked at me and said how did you do that? And I said I turned on the headlight switch just like I told you guys 3 times to do and he looked at me and said well how about that. Like I said, if you're going to be committed to sell a product then you should invest in your employees to make sure they understand the product. Like I said, everybody is relatively friendly and the store is clean. It just seems like they decided to sell Royal Enfield but didn't want to invest any money as far as advertising or training their employees on the product. Needless to say, they're located in Katy and I live in Spring. I hate to drive 50 miles one way to get that kind of service. read more

Awesome service and sales staff. Scott made me a killer deal on a 2016 Polaris UTV. Staff has integrity and no BS sales pitches. Awesome people ! Parts Staff is expert . They have been in business for over two decades for a reason ! They always have my business. - M Miller, Houston, Tx read more

One star was a bit much, this place(not a business) is the worst place to get service on a machine I have ever dealt with. The service department has a total idiot for a so called advisor that obviously has no previous tech experience, they have ruined my rzr 1000 after an engine insurance replacement due to tech not cleaning the intake lines prior to new engine, finally get lawyer involved and they "rebuild" motor after 7 hrs, now I have no clue what I have so I have no choice but to cut my losses and trade it in (elsewhere) strongly advise to do business elsewhere. read more

Disappointed in the service Polaris West had to offer. No one informed us that the UTV we were wanting needed to be built. We showed up with a trailer ready to purchase and load up. We went through the whole process to purchase the one we wanted, after being told they had the exact UTV we requested, only to find out just after signing that it still needed to be built and wouldn't be available until the following business day. We live over an hour away, you told us you had the UTV but failed to mention it wasn't even built. Not only that but no one walked us through the use of the UTV as we were told would happen. After finding out we'd need to come back, a young lady mentioned being able to delivery it & would waive the delivery fee but it would be AFTER business hours the following day. Again, disappointing. The process was messy, dishonest, and not helpful. I truly hope the customer experience gets better for others but we won't be back. read more

I need a Royal Enfield restored. Several thousand dollar build as it was almost totaled. Tried calling the service dept to line up an appointment for drop-off. Kept getting put on hold while no one ever picked up. I was going to, hopefully, depend on these peeps for regular service, tires, ect for my bike. Apparently, they do not want my service. I have also visited this place in person. The service dept was just standing around, and one of the techs looked like he was drooling on himself. They all acted like they couldn't be bothered with me. At that point, I gave up completely. When I walked out, they lost a lot of money. I doubt they care though. Sad. read more

I called and ordered a part (Shift Cable ) on November 14, 2015. Salesperson "Dustin Hurst" took the order and charged my credit card. I received a phone call to inform me that the part was ready to be picked up. November 20, 2015. I was very glad that It came in because it is very important that I had this part by Tuesday. I went in to pick up the part and it was the WRONG PART. I told them that the part looked to short. It took three times for the guy behind the counter to get the name of the bike right. They looked up another part and told me that they could get it overnighted (BUT) it would be $50.00 dollars. This place told me that I would have to pay for it. Why "IT WAS THEIR MISTAKE" not mine. He started " I AM NOT WILLING TO SEND $50.00 DOLLARS ON SHIPPING "...... Wow !!!!!! I hope this will help people understand the way this place works with customers... No Customer Service!!! read more

I've seen several bad reviews but my experience was top notch. Rick went out of his way to get me the bike I wanted with all the after market parts on it. Their price with all the parts added was lower than the stock price at most Houston area dealers. I literally pass 2 Victory dealerships on my way to their shop that I refuse to go into because of how I was treated. I will recommend them and will continue to do business with Rick. read more