Tried to buy a new RV. Numbers could not match. Found much cheaper ones in other places. High…read morepressure. Would not recommend

Went to look at 2 used motorhomes, both in excess of $200k. After favoring one over the other we…read morestarted taking a closer look finding multiple personal items from the previous owners left behind and mice droppings throughout. It seems one would realize that trying to sell something you might want to take the initiative to make it presentable to a perspective buyer. First impressions are quite powerful. We liked the coach and floor plan but couldn't get past the filth. The salesman was also a little pushy trying to get a commitment and deposit. After considering the pros and cons we walked away. We went elsewhere and did find a motorhome that fit us perfectly, made the purchase and are very happy campers. Buyer beware, pay attention and don't be pressured.

I used them to repair a slide that had been damaged on an Alaska trip. there were a few other…read morethings i needed done as well but i instructed them to not proceed with the work if the slide couldn't be fixed. well they said the slide could be fixed and i ended up doing 6k of work. the slide was not fixed and upon taking it to another dealership i was told the structural damage prevented it from being fixed. i requested a refund and filed a BBB complaint which they have refused despite the clear negligence or malfeasance. DONT USE! BBB COMPLAINT id 21208164

RV Masters is great because they have John Barrios. RV Masters is very busy and it may be hard to…read moreget an appointment for a repair, but this is the best RV repair shop I have seen so far - and I have been to RV repair shops all over California and a couple in Houston. This RV repair shop was created because the original owners were aware of how awful so many RV repair shops are - they told me this. I recommend RV Masters because I believe they are trustworthy and competent. Avoid PPL; go to RV Masters in Houston.

Buyer beware! The coach I was sold was so bad Easy Care refused to renew the warranty. Had to get…read more$10K worth of work done to front suspension. Fridge and domestic water system have been a problem since purchase. Had to replace awning. We've spent $7K on repairs, which doesn't include what warranty company paid out. And don't listen to owner's reply, they have an answer for everything. I'm not telling you not to buy from them, just don't believe anything they tell you and be sure and have a qualified 3rd party look at the coach.

My wife and I just purchased a beautiful 2007 Safari Cheetah from Best Preowned RV in Houston. I…read moresearched the net for 2 years to find exactly what we were looking for and something kept me coming back to this companies web page. I was impressed with their photo and descriptive representation of their units and equally impressed with their stated veteran support and Christian beliefs. We purchased the coach with only that information convincing us. After having it professionally inspected, we flew down to Houston to 'bring her home'. On the trip, a couple of items failed so I contacted Denise at the dealer. Her response was amazing and unexpected. They are replacing the failed items without charge. I cannot say enough about this company and it's operating agenda....Thank you Marilyn, Gina and Denise. I will be spreading the word at every rally we attend. May God bless and keep you all.

Hello and thank you for following this fifth wheel purchase process from Explorer USA, Alvin, Texas…read more(Houston location.) Purchased Forest River Impression 26RET on March 13th, 2018 after we had looked at a few other dealerships; and decided to purchase a brand new RV with warranty from a local dealership. We had to purchase and sign all the paperwork before they would make the unit ready "That's our policy!" - Really??? Never done an RV purchase quite like that before, this is about our eighth RV, have had a Class A, two Class C's, two Fifth Wheels and two pull behind Travel Tailers in the past... Not totally new to the RV purchasing. RV ready to pick up on March 30th, 2018. Yes, that is 17 days later... Noticed not been cleaned inside, was told by Jeremy in service, their two cleaning people had called in sick today, really, you had 17 days to make this RV ready... Also, had already received our first bill in the mail before even taking possession of this unit. Wow!!! We noticed bubbling of the slide panel now it was outside in the sunshine and one of the dining chairs rocked, one window wouldn't close and lock, TV had no sound, DVD player didn't work... Well after a few hours the minor things were fixed and we received a "We Owe You" for side panel, dining chair and Tracy (then service manager) agreed to install a TV in the bedroom for all the problems and trouble, very kind of him. Justin - General Manager, Tracy - Service Manager, Jeremy - Service Technician and Grant Miles our very kind, polite and non-pushy salesman, really I would highly recommend Grant, were all present during these few hours prior to leaving their lot with our new RV. Informed parts would be ordered and call us to bring the unit in when they arrived. After a few texts and phone calls the last two days its now May 10th, 2018 and Steven Davis, new service manager informed me the RV has to be brought in before the parts can be ordered, because that's their policy and we will have to put a deposit down, what??? I believe he understood and stated "You are getting upset" which I assured him he was absolutely correct and he would not want neither myself or my husband showing up after what we had been told initially. Texted Grant Miles and informed the next person calling me better be Justin. Less than an hour later Steven Davis called, was very polite and stated they would make an exception and go ahead and order the parts without the RV there, and would I please send some pictures. It would probably take a couple of months for the chair to be made... I look forward to hear back from Explorer USA, Alvin really soon and expect the parts will arrive in an expeditious fashion... I would really love to give this RV dealership a chance to make it right, headache and all, and give them Five Stars for exceptional customer service! Please stay tuned!

Do not trust this dealership! They will not honor signed contracts!…read moreBeware of doing business with this dealership. My brother negotiated and signed a contract with them for the trade and sale of RV/trailer. Everyone agreed to the terms, paperwork was signed, title was transferred, and loan had been initiated. However, after the fact, management decided the deal was "no longer good for them" and simply cancelled it. Their idea of "honoring" a signed contract was to walk away from their word entirely while wrongfully holding the title to his original RV. In addition it took my brother two weeks to try to get the loan cancelled for the new trailer since the dealership cancelled the sale. To make matters worse, their communication through this ordeal was incredibly poor. They created this entire mess and their solution was to cancel it when my brother wanted them to honor the contract. If a business cannot respect its own signed contracts or communicate honestly with its customers, they do not deserve your business. Avoid this place at all costs.

Marty and Sherry Zeman bought a 2014 35K Bounder from Rodger Montgomery. We went back a couple…read moretimes with a couple issues. Rodger went above and beyond to make us satified. Good Christian man with good morals! I recommend Rodger before anyone else. Honest man with a big heart. Thanks Rodger. We appreciate you so much! GOD BLESS YOU

Watched an RV they had listed, finally went to look at it. What a great find! And at a great price…read more Roger Montgomery was very knowledgeable in RV's and took us thru the painless process of making our purchase. Once we got it home we had to get it registered (We live in a different state), our local DMV needed more paperwork, called Roger and he emailed it fast and direct to me. If Y'all ever are in the market, I highly suggest you go see Roger Montgomery, He will do you right everytime!

Steve was great! We appreciated him coming out the same day to get our AC running since it was 106…read moredegrees! He was professional and very knowledgeable about RVs, trailers, etc. He didn't mind our 3 dogs barking at him either. I saved his number for the future... Great person to have in your contacts for any RV related questions. His price was fair and much cheaper than we would pay in LA.

Steve was amazing, only $125 call out fee and he fixed all my small electrical issues and replaced…read moremotor for slide out all in great time. Really happy with his service.

Most RV owners have a bad service experience at any dealer. We have been to several with a bad…read moreoutcome. Demontrond Motor Coach repair in the past was one of those. It seems you take your Motor HOME in for one thing and something gets messed up or returned with the inside dirty. HOWEVER, at Demontrond, recently there has been a CHANGE IN ATTITUDE with new management. We recently had our 2013 Palazzo at Demontrond service location at 12,600 Kukendahl Rd in Houston. We had Doug McCasland (service manager) and Jim as a service advisor who really cared. Though it took a little longer than we hoped, due to parts needed, when we picked it up it was perfect and clean inside. Doug has made a big change in the attitude of service techs, by mentoring those under him. Doug cares as he knows the customer has an investment and they need to take care of the RV as if it was their own. Doug kept us informed along the way and reviewed repairs with everyone who had a part in the repairs, answering a question or a little expert training was done. With the management change and Doug's mentoring his team, they will change the RV Service industry for the better, at least at Demontrond. It is time that RV service take upon themselves to take care of the RV and customer care experience in the forefront as we have seen at Demontrond with Doug at the helm. We all know we have to have a little patience with RV repairs as they are not always a small issue and there is a process. We will say you will have a new experience when taking your MOTOR HOME to Demontrond. Thank you Doug for your leadership to the team and Jim for giving us a better experience we have ever had with an RV service need. High Five!

I'm extremely disappointed with our experience at Demontrond RV dealers in Texas City. After…read morepurchasing ours new RV, we encountered a series of unfortunate events, including misplaced keys, a damaged TV, and multiple repair issues. It's been five months, and we still don't have a fixed RV or a clear timeline for when it will be ready ago "We recently purchased a new RV and had it delivered home. However, we noticed several issues, including a non-functional slide, a door that doesn't latch properly, and yellow spots around the exterior. Due to these problems, we're considering canceling our upcoming reservations. "We were also recommended a roadside assistance plan, which cost $3,237.85 for 5 years. However, after researching, we discovered that the service has many complaints filed with the Better Business Bureau. We canceled the plan the next day and are st waiting for a refund, which has taken over 3 months. . We're disappointed in our experience with this company

We arrived early Saturday morning and greeted promptly by Ritchie the RV Sales Manager he was very…read morewelcoming. We were the first customers so he then introduced us to Tom. Tom was a very nice, friendly and extremely laid back Salesman. He answered all of our questions and showed us some amazing RV's. They have a great selection in their inventory and if they don't have what you need they could order it for you with your specifications. They really know what they're talking about and they were so helpful and will bend over backwards to help you find what you want, even if you don't know what you want. They definitely want to earn your business. We are definitely purchasing our travel trailer from DeMontrond RV.

Don't. Even if you make an appointment, it'll take a month. Go ahead and go to camping world. I've…read moredriven past my rv 6 times and it's in the same spot. Wore my batteries down to zero. Has water all over my floor because they didn't check the freezer after I called. I had to go the next day and clean it up and turn the batteries off myself. Can't wait anymore for repairs so taking the parts I ordered elsewhere. Do yourself a favor and don't.