We purchased our rv from them and the rv had some issues and even though the owner was no help Ppl…read moredid everything in order to take care of everything for us! Great people!

Brought my RV to sell was given a quote of 48,000 once my lender approved the amount PPL lowered…read morethe offer by 18,000 dollars. This place and the people working here are scammers. They don't communicate with your lender or you as the customer. My unit has been on the lot since late march and I've received one text regarding the status of my unit. Don't do business with theses scumbags

Went to look at 2 used motorhomes, both in excess of $200k. After favoring one over the other we…read morestarted taking a closer look finding multiple personal items from the previous owners left behind and mice droppings throughout. It seems one would realize that trying to sell something you might want to take the initiative to make it presentable to a perspective buyer. First impressions are quite powerful. We liked the coach and floor plan but couldn't get past the filth. The salesman was also a little pushy trying to get a commitment and deposit. After considering the pros and cons we walked away. We went elsewhere and did find a motorhome that fit us perfectly, made the purchase and are very happy campers. Buyer beware, pay attention and don't be pressured.

RUN AWAY Service…read moredepartment is a complete failure to launch. No communication. Will keep your RV for months, for simple things. Bought a brand new Tiffen Motorcoach. Had it for a month, took it in with a very simple list of things to fix. Should have been done in a week, tops. They've now had it TWO MONTHS!!!!! it's not that they don't have parts. They just haven't gotten around to it. The one guy who calls occasionally, genuinely scares me. I wouldn't trust him to fix a skateboard. He literally has zero clue what he is doing. The warranty forever is a joke.

I used them to repair a slide that had been damaged on an Alaska trip. there were a few other…read morethings i needed done as well but i instructed them to not proceed with the work if the slide couldn't be fixed. well they said the slide could be fixed and i ended up doing 6k of work. the slide was not fixed and upon taking it to another dealership i was told the structural damage prevented it from being fixed. i requested a refund and filed a BBB complaint which they have refused despite the clear negligence or malfeasance. DONT USE! BBB COMPLAINT id 21208164

RV Masters is great because they have John Barrios. RV Masters is very busy and it may be hard to…read moreget an appointment for a repair, but this is the best RV repair shop I have seen so far - and I have been to RV repair shops all over California and a couple in Houston. This RV repair shop was created because the original owners were aware of how awful so many RV repair shops are - they told me this. I recommend RV Masters because I believe they are trustworthy and competent. Avoid PPL; go to RV Masters in Houston.

Buyer beware! The coach I was sold was so bad Easy Care refused to renew the warranty. Had to get…read more$10K worth of work done to front suspension. Fridge and domestic water system have been a problem since purchase. Had to replace awning. We've spent $7K on repairs, which doesn't include what warranty company paid out. And don't listen to owner's reply, they have an answer for everything. I'm not telling you not to buy from them, just don't believe anything they tell you and be sure and have a qualified 3rd party look at the coach.

My wife and I just purchased a beautiful 2007 Safari Cheetah from Best Preowned RV in Houston. I…read moresearched the net for 2 years to find exactly what we were looking for and something kept me coming back to this companies web page. I was impressed with their photo and descriptive representation of their units and equally impressed with their stated veteran support and Christian beliefs. We purchased the coach with only that information convincing us. After having it professionally inspected, we flew down to Houston to 'bring her home'. On the trip, a couple of items failed so I contacted Denise at the dealer. Her response was amazing and unexpected. They are replacing the failed items without charge. I cannot say enough about this company and it's operating agenda....Thank you Marilyn, Gina and Denise. I will be spreading the word at every rally we attend. May God bless and keep you all.

After purchasing a used rv, we stored it as soon as we got it off the lot. We finally used it 3 1/2…read moremonths after being store and we noticed fridge wasn't working, we purchased the service contract which should of helped with repair or replacement but honestly it didn't and the dealership didn't want to help us at all!!! They said their hands were tied and couldn't help if we didn't purchase an extended warranty. Pretty messed up because we have proof rv was stored and that problem was obviously pre existing. Don't buy used rvs from them and definitely don't purchase any Damm warranties or services that supposedly help when you need repairs!!! I will still be disputing the non working fridge because I have proof I had it stored same day it was taken out of dealer. Will find a legal way, I didn't pay a low amount for rv so it's only correct they pay for replacement!!

Contacted Blue Compass about an RV listed on their website. Total run around on the phone. Salesman…read moretells me that the RV I was calling about was a "wholesale" unit and that I could not buy it. Turns out many units which have clear pricing on their website fall into this "category" . I told them the next day I have decided not to buy. They have continued to HARASS me with phone calls, text messages, and emails. GO AWAY...there are many RV dealers in the Houston area that are NOT PLAYING GAMES.

Marty and Sherry Zeman bought a 2014 35K Bounder from Rodger Montgomery. We went back a couple…read moretimes with a couple issues. Rodger went above and beyond to make us satified. Good Christian man with good morals! I recommend Rodger before anyone else. Honest man with a big heart. Thanks Rodger. We appreciate you so much! GOD BLESS YOU

Watched an RV they had listed, finally went to look at it. What a great find! And at a great price…read more Roger Montgomery was very knowledgeable in RV's and took us thru the painless process of making our purchase. Once we got it home we had to get it registered (We live in a different state), our local DMV needed more paperwork, called Roger and he emailed it fast and direct to me. If Y'all ever are in the market, I highly suggest you go see Roger Montgomery, He will do you right everytime!

To say our experience went well would be a massive understatement! We just started our trip and…read morewere in Las Vegas - we were having electrical problems - so no air air-conditioning and it was 103° ! We called Steve, he answered right away. He happened to be at the same RV park just about to start helping somebody else! He was able to see us within an hour. What we thought was the problem with the electrical ended up being something completely different and he was able to fix it right away. Would highly recommend Steve, he was super easy to work, a great communicator, reasonably priced and very professional.

Had a piece of sheet metal tear away from my toy hauler on the way into Vegas. Called Steve the…read moreevening we arrived and he came out the next morning to fix it. Highly recommend! Great guy! Courteous, professional, and a wealth of knowledge that he doesn't hide. Fair price and didn't nickel and dime you. Thanks again Steve!

I'm extremely disappointed with our experience at Demontrond RV dealers in Texas City. After…read morepurchasing ours new RV, we encountered a series of unfortunate events, including misplaced keys, a damaged TV, and multiple repair issues. It's been five months, and we still don't have a fixed RV or a clear timeline for when it will be ready ago "We recently purchased a new RV and had it delivered home. However, we noticed several issues, including a non-functional slide, a door that doesn't latch properly, and yellow spots around the exterior. Due to these problems, we're considering canceling our upcoming reservations. "We were also recommended a roadside assistance plan, which cost $3,237.85 for 5 years. However, after researching, we discovered that the service has many complaints filed with the Better Business Bureau. We canceled the plan the next day and are st waiting for a refund, which has taken over 3 months. . We're disappointed in our experience with this company

This place has the worst service department that I've ever had to deal with, not just for campers,…read morethey're the worst service department period. Do not buy your camper from here unless you plan on having it serviced in Spring, hopefully they're better!

Easy to deal with. Got us taken care of quickly. Good communication. Got a great price too.read more

I was dealing with David, a few times over the phone, very friendly and helpful. he said come on…read more in, I will be here waiting. 20 min later walked in and he told his coworkers, his sick, we did a walk around with a lady that just started working there. He never wanted to speak again. I will take my business elsewhere.

If I could give a negative 5 stars I would ! This place has got to be the worst RV repair shop in…read moreTexas ! They've had my RV for a total of 20 months ! Gave me a quote for repairs and have continuously tried to either weasel their way out of it or try to spin me between someone in the front that gave me quote and someone in repair shop. Have tried to get me to pick it up several times without several things even being touched ! I never do reviews of any kind but this is how bad this is. Hopefully I can find a corporate number so that I can contact someone that takes pride and has dignity in the work they sign up for. If anyone is considering taking their RV to this place I hope they'll give it more thought. Especially if your holidays RVing are important to you !

Jan Valk, the salesman / do it all at Lone Star RV North Houston, was without a doubt the most…read moreprofessional, courteous, and understanding salesman I've ever had the pleasure of dealing with! He went Way beyond his duty in helping me not only pick out the perfect RV but also in showing me everything that I needed to know about the travel trailer! Through absolutely no fault of his own, I had a delay in my buying process that could not be controlled, and he stood beside me the whole time with complete understanding and compassion. I thank him very much for that! Also, Billy over in the service department, who did my walk through with me, was fantastic! Also, I don't want to forget to mention Scott in parts and sales, did a great job in helping me with things I needed! Thank you very much guys! So, if you're looking to buy or just browse an RV, go see Jan at Lone Star RV North Houston, you will not be disappointed!