I have rented from Acme Storage on several occasions over the past 10 years. Compared to other…read morefacilities, I find Acme to be very clean, well-maintained, has top notch security and is fairly priced for the size of units they offer. Beyond that, the office staff is great! I have nothing but good things to say about the Office Manager Jennifer. She goes above and beyond what she has to and always greets me with a smile! I highly recommend this storage facility.

Most of the staff there is very friendly, personable, and demonstrates extremely professional…read morebehavior. It is a large and well secured facility with occasionaly limited staff that will reply as promptly as possible to messages that are left after hours. There no longer is a homeless population nearby which has improved the quailty and cleanliness around the area. Everytime I have been at the facility its always been impeccably clean inside. Its location is ideal and prices are reasonable.

Nancy, Matt, and Kim have always provided me excellent service. They keep the facility, clean,…read moresafe, and even had the lot repaved. I've had this unit for over a year, almost two. In that time, I've never had an issue, even when my payment bounced one month. The staff has always addressed my needs in a friendly and reliable way. I highly recommend a storage place of Clackamas for professionalism and quality. They are not the cheapest place in town, however, I believe they are undercharging for the conveniences offered.

Fantastic storage place. I have been a customer for many years and nevr had any issues. Tae area is…read morealways clean, geasswell taken care of and friendly manager, Matt. He cares abou his customers. If I had any complaint is the price increase every time you turn around. Great job Matt.

Prompt response and attention to questions I asked versus trying to sell me on something…read more Refreshing...

Main issues: 1. pricing lies (a bait&switch style of pricing). 2. Automatic "insurance" that covers…read morevery little. 3. Their online account access. 1. Ignore promotional pricing - once it's over they happily increase monthly rent by 70% of the normal rate. READ: PRICE WILL INCREASE ON THE 4th MONTH. This is consistent and likely an established business practice. Case 1: promo pricing was 50% off first two months. Large (intentionally nonspecific) unit- $136 "normally" with $68 as rate for promo pricing. Rented in June. Then, rate jumped by $88 to $224/month. Given notice in last week of September (25th) for November new rate start. After raising a stink they dropped it by $22. That's still $66 over what I budgeted. Case 2: Had to get a 2nd unit last day of move and didn't have time to go to a different place (believe me, I would have). A smaller unit at $42/months as "standard rate" (October '25). Promo discount of 50% for first 2 months. Notice received in December (26th) that rate will increase to $75 starting February. Again, over 70% increase in cost. And $33 above budgeted. Like clockwork. They claim: [*Warning - eye roll following reading their statement may cause pain*] "We understand that any change in pricing is significant, and we want to assure you that this decision was made after careful consideration. Our team is dedicated to providing you with the best possible storage experience, including ongoing maintenance and upgrades to our facilities." I watched this building get built. It's new. Upgrades..? No. Maintenance, okay but what kind of incompetence didn't plan for that in initial pricing? It's not incompetence. It's shady and unethical. Cowards. What does $100 get you every month? 2. They make you pay upfront for insurance at $12/mo that covers up to $2k. I suggest not storing items at $200 a month if it's all worth less than that. I gave my documents quickly. I was still charged (for first unit) and had to ask them to refund me since I was charged again. I got a second unit as noted - under the same account, passcode, email etc. They still preemptively charged that insurance despite my private policy being on file already. Needs more refunds again. Very dumb. 3. They have an online account (kinda) but it's limited in function to strictly facilitating them getting your money. You cannot see itemized statements. You cannot submit or view documents. You can update your basic info and payment info and see payment history (only total they took from your account so nothing useful). You must request actual itemized statements EVERY MONTH if you want to see what that extra fee is for. Only positives are the doors work and it's relatively clean. But it's new...we'll see how far their maintenance goes. Go elsewhere.

Bert and Brittany were very nice and helpful in my 3 day move out of storage unit A++ customer…read moreservice !

Great management from day one. Ethical owners and management. Got my refund balance expeditiously…read more I've used them more then once and recommend them.

The manager Cody was super cool and very helpful! The storage unit is located off a couple main…read moreroads so it's easily accessible, but also very safe and secure. Units and driveways are clean and well maintained.

Very friendly on-site office manager! She has always offered the best of her abilities and stays on…read moretop of things. It's refreshing as well to have a bathroom on-site that's open during gate hours, and has both heating & cooling for those hot and cold months. Definitely recommend this storage facility for professional, accountability and safe and worry free storing.

Incredibly disappointed with this rodent-infested storage facility. I chose this place even though…read moreit was much more expensive than the storage spaces in the area because I thought they would place more emphasis on cleanliness and customer service. I started renting a storage in January as I was moving from one state to another. I checked on my storage facility this past Sunday and my storage unit was infested with rodents. The storage facility did nothing to mitigate the damage and just said, "in our contract it says we are not liable for rodents". All my furniture and personal belongings is damaged. Please do yourself a favor and stay away from this facility.

Renters BEWARE!! We stored our boat there, where we assumed it would be safe. 10 foot chain link…read morefence topped by barbed wire and two codes to get in - and our boat got broken into. Almost $10,000 in damages. The staff was NOT helpful and really didn't care that our boat and 4 other boats and an RV got broken into. We asked for a refund for the month (we took it out the 5th of the month after the break in) and they PRO RATED us, the manager NEVER returned our calls and in the police report, they acknowledge to the police officer how EASY IT IS TO BREAK IN. DON'T USE THIS FACILITY IF YOU VALUE YOUR BELONGINGS.

This place is great. It's a great step up from Washougal food center for reserving a moving truck…read more We loved the new office room - it's very open, spacious, clean and inviting. Our storage room was clean and conveniently located. The staff was super helpful all along the way with our reservations. Only complaint is how small the corridors are for driving.

Returned our Uhaul rental after moving…read more The directions to this place are off with the navigation, actually was taken to the parking lot across the street. This is a terrible track to get the truck to the actual office, it was very difficult driving the uhaul around the corners. The office is pretty dirty and there was a dead spider on the wall. ew.

I have had a very positive experience at the Tualatin Location. Tracy is a consummate professional…read moreand has an excellent sense of humor! I would highly recommend this location. Thank you! Dave

I wish i had more stuff so i could have a reason to keep storing with them. The property is very…read morewell taken care of and the customer service was next level. I would highly recommend using them for all your storage needs!

Safe secure and under surveillance, if you value your things to store, keep them at a place you can…read moretrust. That's why I only use this place! I highly recommend contacting them for all your storage needs. My collectible car and my boat have been safer in this storage place than my home. Most professional and caring Customer service I've seen in a long time. Very clean inside units of all sizes and outdoor spaces available too. Definitely worth a call and every penny!

We've rented here for the past 6-7 years and have had a completely outstanding experience. Carrie…read moreand Deborah (management) are a delight to work with. The billing process as well as the check-in and checkout process is simple and "seamless". Highly recommended!