I originally had an issue where my new tires were accidentally installed on the wrong motorcycle,…read morewhich caused delays and cost me valuable riding time. While the mistake was frustrating, what really stood out was how Jeff and the entire service team handled the situation. Jeff took ownership of the issue immediately and went above and beyond to make things right. The team worked hard to correct the mistake, kept me informed throughout the process, and made sure I was taken care of. It's easy to judge a business when something goes wrong, but the true measure of customer service is how they respond when problems arise. I can honestly say Jeff and his team exceeded my expectations. Their professionalism, communication, and commitment to customer satisfaction turned a negative experience into a positive one. I truly appreciate the effort they put in to make things right. Thank you, Jeff and the entire team. You've earned my trust and future business. Highly recommended!

Emily in Service Dept GR took appt short notice over this past Holiday Weekend for appreciative Vet…read moreto get 1st Svc done on my new Indian Sport Scout, thanks Emily!

I had been looking for bikes for a really long time, and a friend suggested me to take a look at…read moreAlger Bikes because it seemed to have a really great reputation. I gotta say, they definitely live up to their reputation! I am a beginner bike rider, so I didn't know much about bikes in general. The person who helped me, Josh, was awesome. He was very helpful, kind, and patient helping me figure out which bike to try out. I was most worried about sizing, but he walked me through the process and helped me find a height that was good for me. After I finished my purchase, he walked through some things with me to keep in mind as a new bike owner. He even helped me put my bike into my car! The other workers were so kind there and had a wonderful sense of humor. It did seem like a great group of people working there. They have many options for bikes, and are also listed on their website. They have their own parking lot, but there is another parking lot behind their building where you can ride a bike around to test it out. All in all, the workers really know their stuff and were so nice. They have a cute dog there too that roams around the place! I'd definitely recommend this place if you are a beginner bike rider and nervous about making a purchase. But obviously, if you are an extremely experienced bike rider, this is also the place for you.

These guys do business online as Gap30Cycles…read more (EDIT: Gap30Cycles co-brands itself online as Alger Cycles, not the other way around.) I ordered a key part for a bike I'm building from them using eBay's function to find a nearby seller, assuming they could expeditiously get a part from Grand Rapids to Chicago. After 3-4 days of complete inaction on their part (took my payment but never shipped the item) I messaged them to see what was going on and whether we could get things moving, and their only response was "do you want to cancel?" By then they had delayed too much for me to order the part on time from somewhere that WOULD have shipped promptly so I decided to take my chances, but asked them if they could please ship using a faster method. This was completely ignored. I would have GLADLY paid for upgraded shipping. It's now 8 days after my order, I was not able to get my bike built before the weekend to ride today, the part has been sitting in a bargain basement shipper's warehouse stalled for 4 days, and I still don't have a polite answer from this shop. They use a non-trackable shipping method like FedEx "SmartPost" or something similar, guaranteed to result in frustration and disappointment as you watch your shipment sit stalled in a warehouse for a week. I ordered parts for this build from ALL OVER THE COUNTRY, some of them with short lead times, and watched all the stuff flow in from the far corners of the US, within two days is some case, but it's my friends 170 miles away who can't seem to get it together. Worthless shipping method, unconcerned seller, no customer service, and unable to get an item a 2.5 hr drive over to me (normal USPS time in transit: 1 day) in less than a week and a half. Either these guys are a drop shipper front, selling inventory they don't actually have in stock, or they just don't care about their customers. UPDATE: it's 15 days after my order, and now USPS has just lost the package. Wonderful. Another week has gone by, and no New Bike Day. The status is "held at the post office at customer request," which is a lie. I don't even know how to do that, and we have a mailroom that accepts packages for us 24/7. I wonder if this seller didn't like my eBay feedback and "helpfully" did that for me. UPDATE: it's now been 3 weeks and these guys have failed to respond to repeated emails with anything but tracking information I can look up myself, and have not been willing to send a replacement or help with USPS. I just went ahead and ordered the part from a different vendor. Apparently the people at Alger don't care about their customers even a tiny little bit. The absolute worst eBay transaction I've had in over 10 years. I've paid for a part twice, and the second one I paid for is now slated to arrive four weeks after I placed my initial order with Alger.

I wouldn't go anywhere else. You can have the fancy high end bike shops. They aren't for me…read more Freewheeler might look iffy when you see the location but they are far and above in their customer service and friendliness. Again, I would give them 10 stars i could. Check them out when you are ready to purchase your next bike or even if you just need your bike serviced.

Came in to the shop with chain tensioner/chain line issue…read more Got a suggest from your guy that worked out perfect! Many thanks to the guy with the beard, hat and cut off shorts!

My car was involved in a minor accident. I took it to West End Body Shop and talked to Gavin. I got…read morean appointment for repair the same week. At the time of repair I was offered a ride home. The work was done quickly with a very reasonable price. I would highly recommend this body shop. Linda P.

my car was hit in the parking lot at a golf course I took it to Gavin to get an estimate for…read moreinsurance. He let me know he could brush out the scrape and reattach my bumper within the morning. He offered me a ride home and I couldn't be more pleased with the results. A genuine expert and totally trustworthy. Thanks for making my morning