I am really confused by all the one stars so had to leave this here as I have been to this location…read moremany times over the past few years and have received hands down Excellent Service In Every Department every single time.

I was at GRR BMW motorcycle and even so there was no customer besides me, they didn't bother to pay…read moreattention to me. They proved me that I will not spend my money there for a new BMW Motorrad. Sad, very sad....

Jay's garage did great work on my 2003 Yamaha V-Max last fall. I had been referred to him from…read moresome friends at AutoZone as a very competent mechanic at reasonable rates. He went well above what I ever expected and made sure things were right. I had Jay do a lot of maintenance that I had been putting off for quite some time. He did a valve adjustment on my bike's V-4, took care of some leaking carbs, did some front end work to resolve some pesky wobble issues, replaced tires & more. All I can say is my experience with Jay was great. I haven't checked out his new location yet, but I soon will as I need him to look over a 2010 FJR1300 I recently picked up. Brian W.

Jay and his father have always dealt very fairly with me. I've gone to them for the motorcycle…read morerepairs/service, etc. on several occasions now. Won't go to the dealership because of their attitudes. Both men who work at Jay's are honest, fair, and friendly. The motorcycle is a European import. Made it hard to find a place that could work on the bike besides the dealer. Doubt I'll go anywhere else. Glad I found this place.

Worst customer experience in my life. I recommend going to a different Polaris dealership if you…read moreare in the market for a Ranger. Beside the extremely long wait to get my unit (had to order parts, incorrect parts ordered, etc.), it was delivered with a long list of issues. Clear indication that there is no pre-delivery inspection at Fox. After returning from repair, the unit was delivered to me not tied down in a sled trailer. The Ranger ended up smashed against the rear door and parts were laying all over the floor. Strike three - asked for a full refund. Whole ordeal started in late September and ended the day before Thanksgiving. This dealership has many issues to sort out. Buyer beware!!! By the way, I went to a different dealer, purchased a newer model year at the same price as the 2025 that Fox originally sold me and received it within one week. My advice is to avoid this circus and go somewhere else.

Entire service support platform does anything but provide service. I called an elected service ,…read moreonly to get the response that their mailbox was full and was hung up. Then I tried to sales department only to be sent to an unnamed mailbox to leave a voicemail. Then I tried the operator who put me on hold for five minutes while they try to get in touch with service only to send me back to the same mailbox that was full. Going to email route was no better as I submitted a request on their website and never received a reply. Perhaps the people that service equipment do a good job, but we will never know because it was impossible to reach them. Let alone schedule an appointment and give them my business.

I've been doing buisness with Rapid cycle for years, Hands down best service in town, Kyle and his…read moretechs really know what their doing and will get back on the road in no time!!

I brought my BMW motorcycle to Rapid Cycle Works because it was having some brake issues. Kyle, the…read moreowner, told me he would look at it within three or four days. It took him 17 days before he got it on the bench despite several phone calls asking the status. And then when he realized the job was more complicated than he had originally anticipated, rather than order the correct parts, he used old brake lines that he had lying around the shop. None of the brake lines fit correctly, nor were they the proper lengths (too long). So, it was impossible to route them correctly. One of the lines is red (originally black) So the improper routing is really obvious. They routed the front brake lines off the calipers in the opposite direction (180 degrees) from how they were originally routed. And then looped them around the fender. It just looks really unprofessional.

For the most part motorcycle parts dealers all have good service for online or phone ordering. The…read moreproducts and prices are similar. Rider's Discount is no different, except their prices are much better and the service I experienced is excellent. I just picked up an R6 and found Riders Discount on an R6 forum. I dealt with TJ who over the phone was able to answer all of my questions, and give me advice and feedback on parts selection. Over the phone he took my order, and with most parts in stock he got them shipped to me quickly. I just got the box by Fedex and everything is there just as ordered. TJ and Riders Discount exceeded my expectations on price and service.

I have been trying to return a racing suit and the window is only 14 days and there recording keeps…read moresaying I am next but no one ever comes. They should have changed there recording and now I have wasted so much time trying to contact them. As it is I will be returning a $300 racing suit and having to pay $65 to ship it back as their measurements did not add up to what I bought. This is the worst customer service ever.

Scott in the service department provides the kind of customer service that keeps customers coming…read moreback. Have you ever had to ask an employee to check the back and they get frustrated with you? NOT SCOTT! This dude went out of his way to check the back for the tire I was looking for without me even having to ask! He's a hero! 10/10 would recommend.

This place has great product selection and the service team has good knowledge. I will say though…read morethat the service desk staff are not very personable and it takes a looonggg time to check out. Even some acknowledgment that you're standing there ready to check out would be better than what goes on there right now. PS..I have purchased new bikes and a quad from this place in the past too, so I'm not just a random walk-in Ugh..too bad. They get a two star because of product selection.

Purchased a vehicle from Good Motors today. Very professional; straight talking with a friendly…read moreattitude. Thanks.

We bought a used 2015 Subaru crosstrek from Good a couple of months ago. Initially, I was pleased…read more The customer service was good and the process was fairly easy. The car was clean and drove well during our test drive. Everything seemed to be working properly and we checked the carfax. We were happy with the purchase. Until now. I learned today that the tires on the 2015 car are likely the original tires and are (and have been for some time) unsafe to drive on the highway. The mechanic at the Subaru dealership told me that we're lucky we haven't had a blow out and gotten into and accident or hurt. We have taken this car on long trips already and a lot of that has been on highways-- I am so glad nothing has happened. But I am furious that Good felt comfortable selling us a car that is unsafe to drive. We have not put so many miles on this car in two months that we have worn the tires down this much-- the mechanic today said they should have been replaced 2-3 years ago. I am sure that Good knew this but didn't want to spend the money. Sure, I can be blamed that I didn't check the tires. But to be honest, I wouldn't even know how to. And I think it's terrible that Good sold us a car with tires that they not only knew were unsafe, but on top of that, didn't bother telling us, either. I would have still bought the car and negotiated the price down and happily replaced the tires and given a good review. But the sneakiness about it is disgusting to me. Now I have to buy brand new tires on top of the price of the car and negligence of the staff. And thank the heavens that nothing happened to us before I found out. I wouldn't recommend buying here but if you do, bring someone who knows what to look for to check it all out. Don't blindly trust a dealership who clearly doesn't care about the safety of the cars driving off their lot!

Had great service and at a fair price I highly recommend Dan for all your service needsread more

Took the boat in for winterizing this fall. They had great prices and fast service.read more

I had been looking for bikes for a really long time, and a friend suggested me to take a look at…read moreAlger Bikes because it seemed to have a really great reputation. I gotta say, they definitely live up to their reputation! I am a beginner bike rider, so I didn't know much about bikes in general. The person who helped me, Josh, was awesome. He was very helpful, kind, and patient helping me figure out which bike to try out. I was most worried about sizing, but he walked me through the process and helped me find a height that was good for me. After I finished my purchase, he walked through some things with me to keep in mind as a new bike owner. He even helped me put my bike into my car! The other workers were so kind there and had a wonderful sense of humor. It did seem like a great group of people working there. They have many options for bikes, and are also listed on their website. They have their own parking lot, but there is another parking lot behind their building where you can ride a bike around to test it out. All in all, the workers really know their stuff and were so nice. They have a cute dog there too that roams around the place! I'd definitely recommend this place if you are a beginner bike rider and nervous about making a purchase. But obviously, if you are an extremely experienced bike rider, this is also the place for you.

These guys do business online as Gap30Cycles…read more (EDIT: Gap30Cycles co-brands itself online as Alger Cycles, not the other way around.) I ordered a key part for a bike I'm building from them using eBay's function to find a nearby seller, assuming they could expeditiously get a part from Grand Rapids to Chicago. After 3-4 days of complete inaction on their part (took my payment but never shipped the item) I messaged them to see what was going on and whether we could get things moving, and their only response was "do you want to cancel?" By then they had delayed too much for me to order the part on time from somewhere that WOULD have shipped promptly so I decided to take my chances, but asked them if they could please ship using a faster method. This was completely ignored. I would have GLADLY paid for upgraded shipping. It's now 8 days after my order, I was not able to get my bike built before the weekend to ride today, the part has been sitting in a bargain basement shipper's warehouse stalled for 4 days, and I still don't have a polite answer from this shop. They use a non-trackable shipping method like FedEx "SmartPost" or something similar, guaranteed to result in frustration and disappointment as you watch your shipment sit stalled in a warehouse for a week. I ordered parts for this build from ALL OVER THE COUNTRY, some of them with short lead times, and watched all the stuff flow in from the far corners of the US, within two days is some case, but it's my friends 170 miles away who can't seem to get it together. Worthless shipping method, unconcerned seller, no customer service, and unable to get an item a 2.5 hr drive over to me (normal USPS time in transit: 1 day) in less than a week and a half. Either these guys are a drop shipper front, selling inventory they don't actually have in stock, or they just don't care about their customers. UPDATE: it's 15 days after my order, and now USPS has just lost the package. Wonderful. Another week has gone by, and no New Bike Day. The status is "held at the post office at customer request," which is a lie. I don't even know how to do that, and we have a mailroom that accepts packages for us 24/7. I wonder if this seller didn't like my eBay feedback and "helpfully" did that for me. UPDATE: it's now been 3 weeks and these guys have failed to respond to repeated emails with anything but tracking information I can look up myself, and have not been willing to send a replacement or help with USPS. I just went ahead and ordered the part from a different vendor. Apparently the people at Alger don't care about their customers even a tiny little bit. The absolute worst eBay transaction I've had in over 10 years. I've paid for a part twice, and the second one I paid for is now slated to arrive four weeks after I placed my initial order with Alger.