I've been doing buisness with Rapid cycle for years, Hands down best service in town, Kyle and his…read moretechs really know what their doing and will get back on the road in no time!!

I brought my BMW motorcycle to Rapid Cycle Works because it was having some brake issues. Kyle, the…read moreowner, told me he would look at it within three or four days. It took him 17 days before he got it on the bench despite several phone calls asking the status. And then when he realized the job was more complicated than he had originally anticipated, rather than order the correct parts, he used old brake lines that he had lying around the shop. None of the brake lines fit correctly, nor were they the proper lengths (too long). So, it was impossible to route them correctly. One of the lines is red (originally black) So the improper routing is really obvious. They routed the front brake lines off the calipers in the opposite direction (180 degrees) from how they were originally routed. And then looped them around the fender. It just looks really unprofessional.

No updates for service after several requests Did not…read morefollow the work order Repairs were incomplete

Everything! Service is the worst. People are just plain rude.there was 2 other unhappy customers in…read morethere when I went there. Maybe that's why they were not so nice .

Scott in the service department provides the kind of customer service that keeps customers coming…read moreback. Have you ever had to ask an employee to check the back and they get frustrated with you? NOT SCOTT! This dude went out of his way to check the back for the tire I was looking for without me even having to ask! He's a hero! 10/10 would recommend.

This place has great product selection and the service team has good knowledge. I will say though…read morethat the service desk staff are not very personable and it takes a looonggg time to check out. Even some acknowledgment that you're standing there ready to check out would be better than what goes on there right now. PS..I have purchased new bikes and a quad from this place in the past too, so I'm not just a random walk-in Ugh..too bad. They get a two star because of product selection.

took my bike here 2 times they changed me each time to have it then brake each time the second I…read moreroad it in the same spot 3 times!!! now im out of 300$ and a working bike! I could have got a whole new exhaust at this point I also saw the welds that Ktm did to "fix the problem" and a kid could do better would definitely suggest bring your bike to a local shop!

bad service brought my bike here 2 times to for them to fix a 30$ part by trying to re weld it…read moreinstead of just ordering the new part so it would not brake which it then did the second I turned it on could have fixed it for 30 bucks my self instead I took it here and spent almost 290$ and now dont have a working bike!

These guys are very helpful and straightforward. I went in needing some repairs and they took great…read morecare of me and were very reasonable. Kudos!!! Thanks and I'll be back for sure!

This place is awful! I bought my boat 3 years ago here and…read moreit has never been right! We dropped it off in October to have factory recalls done and for them to try to figure out what could be fixed with the wiring. They haven't even looked at it and haven't fixed the recalls in the 7 months they've had it! Out of pure frustration asked to talk trade ins- I spent several hours on their website trying to find something - when we got there they said, oh the prices don't include what's listed in the description! Classic bait and switch! Unethical, lazy, and all around horrible business! I have bought several big ticket items over the years within this franchise and they have just become unbearable! So if they treat long time loyal customers this way, I can only imagine.... Not another dime from us will be spent here!

xBeware!! After my experience with Cedar Cycle I did some…read moremore research and tried to correct an incorrect situation. I brought my Husqvarna lawn tractor in (which only has 300 hrs on it) because it would not start. It wasn't getting any voltage, absolutely nothing. Battery had been on a charger/tender and was already a replacement battery (of which takes about 6 minutes to install). I told the owners daughter at Cedar Cycle this & that the battery was not the problem. I asked them to tighten the bolts on the deck wheels as they were loose. The problem ended up being the solenoid ($26.95) and got 3 new deck wheels ($38.85) and 3 bolts ($31.80) & a new battery ($59.95) I was charged 4 hrs labor for a total of $468.20, of which he explained, "Sometimes it takes longer to figure out what's wrong with it). Another customer was in line before me and the owner was trying to rectify his labor saying those wires were really corroded in there. The customer was so mad he almost ran me over when he was backing his 4 wheeler out of the shop. He angrily loaded it up and left. When I went to load my tractor, it wouldn't run, died out 7 times and had to come back the following week. Never has it died out like this before. In researching this labor charge I contacted Weingartz, Tractor Supply & Bergman Power Equipment & all said this would be 1 hr of labor. They also said the most expensive battery they sell is $35@Weingartz, $30@Trac.Sup. & Bergmans. I was also charged a $20 for shop supplies (never been charged that much for any shop fees ever, even foreign cars). When I went back to share that I thought there had been a mistake ( & I said I know sometimes mistakes happen), the owner said he wasn't going to refund any money. I told him I had been in contact with Husqvarna corporate asking what their ethical expectations were for a representative of their company. They replied, all representatives of our company must uphold ethical values. He didn't care. He got disrespectful, which is what I was told to expect & be prepared for. His daughter, on the other hand, I gave the benefit of the doubt to. She turned out to be just as big a thief as her father. Neither one had any dignity to right this wrong and she said, my father has been in business for 45 yrs and he knows what he's doing. My reply was, Then it shouldn't take him 3hrs to figure out what is wrong with it, he should be able to trouble shoot it in 10-15 minutes. It all went out the door from here. I said I would let people know and he said, Good, I need the advertising! I assured him he would get it. His reviews are 2.3. Other businesses say, if you are less than a 4.7, you need work. The BBB (Better Business Bureau) says he has an A+ rating but customer rating are not used in this calculation. It also says he has zero (0) reviews which means he must be able to clear them so he looks good. I have sent a copy of this to the BBB as well. I will also contact Husqvarna Corporate and let them know that their name is being tarnished by a Fraudulent Dealer. Please beware and go to a reputable dealer. Don't be fooled by the Husqvarna sign.

I have a poulan pro 20 chainsaw. would not run right warming up would keep stalling. was under…read morewarranty except carburetor work. They did say carb work was not covered. I never gave them any connect to fix any thing that would coast me money. I called them 6 days later to find out they fixed it but would coast 70 dollars due to carb work. I asked them why they did not call me for approval. The person that fixed the chainsaw just did it without asking for a charge to me. He did cut bill in half but what relay upset me was if I did not pay he would pull my chainsaw apart and give it back to me in a cardboard box. I had no choose I had to pay 35 dollars. When I used my chainsaw it ran the same way I still have the problem. I really don't want to take it back to some one that threat me because they feel they have me over a barrel.

I was given an estimate of around $350 for a carburetor rebuild on a 1983 Goldwing standard. When…read morethe work was finished, I asked for the final figure and was told it was $586. Quite a difference, and I never received a phone call to update the estimate or indicate new problems. Before I left, Mike started the bike to show it was running, and it was, however, the starter sent a large spark across it's ground wire during the start and we asked if this was a problem. The answer he gave was: That's the first time I've seen it do that! I got several miles down the road and stopped for lunch. The bike never restarted, and when I called Mike back complaining, he told me I should try running the bike and jump starting it, which I did, but really? When I got home I replaced a small insulating washer on the starter and it solved the problem. I also checked the carb work, and the number one carb had adjustment screws loose; the number three plug wire was detached, and the new fuel line added to the carb project was unclamped and leaking at the base attachment point. Needless to say, I felt pretty ripped off by the less than expert service. I will not be taking any of my bike projects back to Mike's Cycle Station.

From the owner: Specializing in: - Motorcycles & Motor Scooters-Repairing &…read moreService - Motorcycles & Motor Scooters-Parts & Supplies - Motorcycle Dealers

Jay's garage did great work on my 2003 Yamaha V-Max last fall. I had been referred to him from…read moresome friends at AutoZone as a very competent mechanic at reasonable rates. He went well above what I ever expected and made sure things were right. I had Jay do a lot of maintenance that I had been putting off for quite some time. He did a valve adjustment on my bike's V-4, took care of some leaking carbs, did some front end work to resolve some pesky wobble issues, replaced tires & more. All I can say is my experience with Jay was great. I haven't checked out his new location yet, but I soon will as I need him to look over a 2010 FJR1300 I recently picked up. Brian W.

Jay and his father have always dealt very fairly with me. I've gone to them for the motorcycle…read morerepairs/service, etc. on several occasions now. Won't go to the dealership because of their attitudes. Both men who work at Jay's are honest, fair, and friendly. The motorcycle is a European import. Made it hard to find a place that could work on the bike besides the dealer. Doubt I'll go anywhere else. Glad I found this place.