Costumer sastisfaction they fixed my dirt bike the engine needed to be rebuilt. They fixed it very…read morefast

Picked up my e-bike and Chandler took care of me. Great place, great service. He showed me…read moreeverything I needed to know. Thanks!!

I've been doing buisness with Rapid cycle for years, Hands down best service in town, Kyle and his…read moretechs really know what their doing and will get back on the road in no time!!

I brought my BMW motorcycle to Rapid Cycle Works because it was having some brake issues. Kyle, the…read moreowner, told me he would look at it within three or four days. It took him 17 days before he got it on the bench despite several phone calls asking the status. And then when he realized the job was more complicated than he had originally anticipated, rather than order the correct parts, he used old brake lines that he had lying around the shop. None of the brake lines fit correctly, nor were they the proper lengths (too long). So, it was impossible to route them correctly. One of the lines is red (originally black) So the improper routing is really obvious. They routed the front brake lines off the calipers in the opposite direction (180 degrees) from how they were originally routed. And then looped them around the fender. It just looks really unprofessional.

No updates for service after several requests Did not…read morefollow the work order Repairs were incomplete

Everything! Service is the worst. People are just plain rude.there was 2 other unhappy customers in…read morethere when I went there. Maybe that's why they were not so nice .

Worst customer experience in my life. I recommend going to a different Polaris dealership if you…read moreare in the market for a Ranger. Beside the extremely long wait to get my unit (had to order parts, incorrect parts ordered, etc.), it was delivered with a long list of issues. Clear indication that there is no pre-delivery inspection at Fox. After returning from repair, the unit was delivered to me not tied down in a sled trailer. The Ranger ended up smashed against the rear door and parts were laying all over the floor. Strike three - asked for a full refund. Whole ordeal started in late September and ended the day before Thanksgiving. This dealership has many issues to sort out. Buyer beware!!! By the way, I went to a different dealer, purchased a newer model year at the same price as the 2025 that Fox originally sold me and received it within one week. My advice is to avoid this circus and go somewhere else.

Entire service support platform does anything but provide service. I called an elected service ,…read moreonly to get the response that their mailbox was full and was hung up. Then I tried to sales department only to be sent to an unnamed mailbox to leave a voicemail. Then I tried the operator who put me on hold for five minutes while they try to get in touch with service only to send me back to the same mailbox that was full. Going to email route was no better as I submitted a request on their website and never received a reply. Perhaps the people that service equipment do a good job, but we will never know because it was impossible to reach them. Let alone schedule an appointment and give them my business.

These guys are very helpful and straightforward. I went in needing some repairs and they took great…read morecare of me and were very reasonable. Kudos!!! Thanks and I'll be back for sure!

This place is awful! I bought my boat 3 years ago here and…read moreit has never been right! We dropped it off in October to have factory recalls done and for them to try to figure out what could be fixed with the wiring. They haven't even looked at it and haven't fixed the recalls in the 7 months they've had it! Out of pure frustration asked to talk trade ins- I spent several hours on their website trying to find something - when we got there they said, oh the prices don't include what's listed in the description! Classic bait and switch! Unethical, lazy, and all around horrible business! I have bought several big ticket items over the years within this franchise and they have just become unbearable! So if they treat long time loyal customers this way, I can only imagine.... Not another dime from us will be spent here!

Scott in the service department provides the kind of customer service that keeps customers coming…read moreback. Have you ever had to ask an employee to check the back and they get frustrated with you? NOT SCOTT! This dude went out of his way to check the back for the tire I was looking for without me even having to ask! He's a hero! 10/10 would recommend.

This place has great product selection and the service team has good knowledge. I will say though…read morethat the service desk staff are not very personable and it takes a looonggg time to check out. Even some acknowledgment that you're standing there ready to check out would be better than what goes on there right now. PS..I have purchased new bikes and a quad from this place in the past too, so I'm not just a random walk-in Ugh..too bad. They get a two star because of product selection.

Called the other day to ask if they can put a lowering kit on my bike. The person who answered was…read morean older lady, when she asked what kind of bike it is I told her it was a 2019 Indian FTR 1200. She responded " I don't know what that is" I tried explaining her what it is but she said couldn't understand. So I asked if I can speak with someone else that could help, she said "no" and continued to struggle understanding what my bike was and what I wanted done. Found out Iron eagles only work on older stuff which is cool, that's not my problem with that. The issue is the lady didn't know what my bike was, and you would think if she is dealing in the motorcycle industry she would have above average knowledge of makes and models out there. It's 2024 and it's hard to believe that she didn't have a smart phone or a computer near by with google to have a better idea what my bike was, and to know for sure if they can work on it or not.

Even tho I live in Orlando Fl I'd always call the best wrench I ever meant for his take.. If I had…read moreto build my motor or transmission I'd still pay shipping.. Both Ways.. And have the piece of mind.. Yes they are that good..