I am really confused by all the one stars so had to leave this here as I have been to this location…read moremany times over the past few years and have received hands down Excellent Service In Every Department every single time.

I was at GRR BMW motorcycle and even so there was no customer besides me, they didn't bother to pay…read moreattention to me. They proved me that I will not spend my money there for a new BMW Motorrad. Sad, very sad....

They found time to check on my car and discovered an issue with my tires that went completely…read moreunnoticed by Costco during an inspection, rotation, and balance. I was able to bring that knowledge to Costco and get the warranty for my tires honored. M & T saved me hundreds of dollars!

The best mechanic shop. I live right by this place and I take all my cars there for service and…read morerepair!

Mathew is super talented and help us get our vehicle back in great shape the level of excellence is…read morefar above the average shop! Mathew check everything out and gave us recommendations on what needs to be addressed right now and what is a need down the road! Excellent customer service and I would highly recommend this auto repair shop you will be glad you used them!

I've gone to Cascade Hills for years with Andy & Mark -- they were awesome. But my experience with…read morenew ownership was not good. Had my car in for an AC repair and oil change (using a jug of Mobil1 oil and a filter I provided). They overfilled the oil (used entire jug, vs. filling and checking). I asked why. The response was 'we filled it to the specs'; I pointed out that it never takes the full 5.1 quarts after a change; I've never needed more than 4.5 to get the dip stick level right. He then said that my dip stick was the wrong part and therefore inaccurate... not true. (I even checked the dipstick part to verify it was the right one.) I also called later and found that they will no longer accept customer supplied parts for repair, unlike Andy & Mark's policy.

Great repair shop. Up front on price if you can tell them what you need. They even stumbled on a…read morecomplication, and then charged me for only parts and the original labor quote when it took longer than they thought. Definitely will use them again.

car wash was fine once I got the worker with a bad attitude to show up. he never said a word. took…read moremy receipt, did a half assed job of spraying the windshield. I waited 5 minutes for him to come back from the party store next door. he does not belong in any job that involves customer service.

Would not even look at the transmission problem that exists…read more Must be limited in skills regarding various makes - only Fords & GM products.

Customer service is great. I will be taking my vehicles back in the future if needed. I truly…read morebelieve this shop is honest with customers. They easily could have charged me much more for what I took my car in for. Would recommend this shop to anyone!

Called the other day to ask if they can put a lowering kit on my bike. The person who answered was…read morean older lady, when she asked what kind of bike it is I told her it was a 2019 Indian FTR 1200. She responded " I don't know what that is" I tried explaining her what it is but she said couldn't understand. So I asked if I can speak with someone else that could help, she said "no" and continued to struggle understanding what my bike was and what I wanted done. Found out Iron eagles only work on older stuff which is cool, that's not my problem with that. The issue is the lady didn't know what my bike was, and you would think if she is dealing in the motorcycle industry she would have above average knowledge of makes and models out there. It's 2024 and it's hard to believe that she didn't have a smart phone or a computer near by with google to have a better idea what my bike was, and to know for sure if they can work on it or not.

Even tho I live in Orlando Fl I'd always call the best wrench I ever meant for his take.. If I had…read moreto build my motor or transmission I'd still pay shipping.. Both Ways.. And have the piece of mind.. Yes they are that good..

Been a customer for over 30 yrs. Sent my wife in to have a couple loose tires put on some rims…read moretoday. She was told it would be an hour wait. She returned to check on status five minute early...and overheard the tech blurt some profanities and express his frustration for her early inquiry. Not what I expected to hear from Midwest!! A bit overpriced in my opinion, but I usually don't mind paying a little premium to support the smaller shops. Haven't had a chance to inspect the work yet, hoping their quality is still good...since they obviously felt rushed.

Honest people and great service! In the past 3 mos, I've had two separate tire issues. The first…read moretime, I had to have my car towed there as it wouldn't hold air at all. They could've easily tried to sell me a brand new tire, but instead they found a used one - the same brand as my other 3 tires and with the same amount of tread for way less than a new one. Two mos later, a different tire of mine had a leak and they patched it up within five minutes of me stopping in without an appointment. Very accommodating!

Great service and honest people. That's getting harder and harder to find these days…read more I've already referred two other people here, and I plan to send many more. Whether you need tires, vehicle repairs, or you're shopping for a car, this is the first place I'd recommend. Give them a chance--you won't be disappointed.

I have never dealt with people I can fully trust when it comes to getting my car fixed. at Tire…read moreCity that was the exact opposite I have never been happier. Not only do they care about your car like it's their own they put their full quality and effort when it comes to fixing YOUR CAR. I hope Tire City sees this and Ethan who helped fix my car he was a full gentleman and went out of his own way to help me I just wanted to say thank you again Tire City!