When the service rep tells you have a transmission problem you're not always comfortable hearing that. I can tell you from my experience that Bob and his staff know how to take worried customers and put them at ease. Their work was exceptional and they stand behind what they do. Plain and simple! I recommend them highly....Robb "Doc" Kovaly read more

Bob’s Transmissions of West Michigan - Nassau we have a problem! - Transmission Repair Near Me - Grand Rapids, Michigan

In my opinion... the absolute worse possible place you can take your car for service... CUSTOMERS BEWARE. Brought car in for an axle replacement on a 2009 chevy malibu. Tried to charge me $280 for a seal replacement ( mind you seal has to be replaced once axle is removed and seal only cost $28 THEN.. once home, I noticed my new impact wrench, and OBD2 scanner was missing out of vehicle. SMH The topper is that my car came back BONE DRY with NO oil in it. Positive car was fully topped off as I had just stopped in for a fluid check at valvoline. Maybe someone came at night... stole the tools, and drained my car bone dry of oil, OR something nefarious has transpired. Avoid this place at all costs unless you have video recording... capturing ever angle of your vehicle.. incessantly. read more

Don't go anywhere else if you have anything transmission-related to deal with! They were quick, communicative, and very, very nice! Will be going here in the future and recommending to everyone I can! Thank you! read more

They diagnosed my awd transmission issue without charge (which ended up being an engine issue throwing transmission warnings) and gave me advise on what to follow up on next. Everyone was friendly and I'll be taking my vehicles back here when an issue comes up. read more

My Town & Country needed a completely new transmission, and broke down the weekend before Thanksgiving and my birthday! We talked to Bob on the phone and he got it in, helped us figure out how to tow it there and got it done so quickly! I am Impressed. The price was very fair! I appreciate how he takes care of his customers. We will always go to Bob! This was the 2nd time we've gone here too, and the first time we had a great experience as well. Good customer service and all around great environment. Takes the stress right off of your shoulders. Thanks Bobs Transmissions for all that you do! read more

Fuel Pump replacement. I was referred to Bob's by a friend. I called Bob on a Monday and explained I had a gas smell on my GMC Terrain he got me in on Wednesday and the next morning the vehicle was ready for pickup. Very Friendly atmosphere at Bob's. Highly recommend Bob's Transmission. Thanks again Bob. Chuck Minnich. read more

Worst place I took my car. Went in for a leaking seal got my car back with all my lights on my dashboard. Employees are doing drugs in the parking lot. They messed my car up not once but twice. read more

Bob’s Transmissions of West Michigan - Transmission Repair Near Me - Grand Rapids, Michigan

Bob was very helpful and transparent. I am extremely thankful I questioned the estimates from the dealership, another shop, and finally towed it to Bob's. They did an excellent job at the best price! read more

No one likes to have transmission work done! Bob worked with us to get the repairs we needed to get back on the road. He was very reasonable and courteous. I highly recommend Bob's transmissions if you need work done! read more

Called and made a appointment for my girlfriends car. He was able to take it in and look at it fairly fast. Ended up finding out that it was a engine issue and not a transmission issue. Pointed us in the right direction and was very helpful. He didn't charge us anything and was very nice. Highly recommend going and seeing Bob. Rock on bob. read more

My tranny went out so I got it towed to bobs. We haggled price back and forth and finally came to a price. Pricing is basically like a flea market so you must haggled. The tranny works fine now which is what this shop is about. The reason why I'm only giving them 3 stars is because there is zero communication unless you call them every 2 hours. Was told they would called after an inspection or a test ride etc. No calls so I just called them constantly for an update. Also, they returned my car with a messed up alignment and grease stains on the inside of my car roof. I once again called Bob and told him the situation. They did the alignment and removed the stains for free but I had to wait 4 days to get it done. Got the car back and the alignment was off on the other side of the steering wheel BUT the grease stains were gone. I ended up just taking my car to my friend to get the alignment done correctly. End of story, tranny work was good but bad communication and the workers are sloppy with people's cars. I hope I don't need to bring the car back. Meaning I hope the tranny last a long time and I don't want these workers touching my car. The car should leave the shop the way it came in. Clean. read more

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I called this place a guy name Kevin answered and was extremely rude I had told him I needed someone to look at my transmission as I thought the linkage might be out of adjustment he just said after a minute yeah we're not interested and hung up. well when I do need a transmission this will not be the place I'm going to for sure. read more

I bought a used SUV at 88,000 miles and two weeks later, the trans started to fail. I had Bob put a new trans in it 13 months ago. This past week, the "check transmission" idiot light started flashing at me after only 17,000 on this rebuilt transmission, so I brought it back under warranty. Strangely, even with the warning light flashing on the dash, it drove fine, but I didn't want to take a chance of getting stranded. Turns out the torque converter failed and had to be replaced. Bob did it for free under the warranty and had the truck back in two days. Nothing like honesty. Honesty, competence and quick turnaround are about the only things I care about with a car repair shop. Most places struggle to achieve all three. While I am not amused my torque converter failed so quickly, I get it that sometimes excrement happens. The reason for the five star review is how it was dealt with, which was honestly, competently and quickly. What more can you ask? read more

Great service at Bob's on Plainfield w Bob himself seemingly there all the time handling things. Honest transmission repair is available here. read more

Honest, and goes the extra mile, customers are #1, takes time to be sure all your questions and concerns are answered. Bob is often the one who answers the phone, you can't find a better trans shop in Grand Rapids, seriously look no further, you found the best drivetrain specialists in Grand Rapids. Bob's team throughly checked my Jeep after concerns I had post service, his team found a separate problem another Mechanic caused, and pointed out things I should consider replacing soon. Thank you Bob's Transmission on Plainfield Ave! read more

Spoke with Bob directly. He was accomidating and up front about evaluating my 01 Subie Outback that had some transmission troubles. They were upfront and realistic about the repairs needed and made me feel like my business was appreciated and they wanted to earn my loyality. I'll be taking any vehical I can to Bob and his crew. Also has some other service garages in the GR area highly recomend Bob's Transmissions. read more

The ole' car was still running the first time he went to see Bob's Transmission on Plainfield. I just knew that there was still live to be lived in that Taurus. I first went there a crisp fall day in October of 2007. He had to be towed in which was no problem because Bob's does towing as well for a very reasonable fee. After a few days, sadly it is because they are always busy and my car seemed just to really prefer the holidays that Bob's Transmissions take off. Bob's did a check up on the Taurus and found nothing wrong with the transmission. He changed and flushed the transmission fluids for me, FREE of charge because he had the car for 3-4 days and couldn't find anything wrong with it. All I had to pay was for the towing. Bob also, told me that if it happens again he would tow in back in for free. Another great bonus! To my luck the car magically healed itself but, that is another story. Two years later (December 2009), right around the Christmas holidays I noticed a shutter and a clunking in my car and not on the roof. I was near Bob's and pulled in. There were able to have one of their expert mechanics check it out within minutes, despite all the bays were full and were clearly very busy given the phone call volume. About 15 minutes later I new the problem, just as I suspected the transmission. I asked about the worst case scenario and costs, everything was explained carefully and full of detail on what needed to be done (the transmission needed to be taken out, taken apart and looked at). Within days the car was being looked at and transmission removed from the car. Worst fears for me the transmission needed to be rebuilt. The price was discussed, evaluations were weighted and I told Bob (the person you will hear all of your information from), I would a few days to think about it. About 3 days later I called back, to tell him the car was sadly not worth being fixed. Bob was very kind, he knew it was a tough decision on how to handle it. There my car set for about 2 weeks, while I located a place to take it for salvage. With no luck, Bob called me back and helped me find a place that would take it. He didn't have to help at all but, he took the time and made it so easy for me. It is rare that you find any kind of place like Bob's Transmission any more. With the service that I received there, I will recommend and encourage everyone to go there! He has my service for life! read more

Posting this on behalf of our friends that Bob's just ripped off and allowed them to drive out of their shop in a very unsafe vehicle! The back tire could literally come off at any moment! read more

YOU HAVE TO READ THIS REALLY COOL ENDING....The shift lever on my son's 2001 Chrysler minivan became disconnected from the transmission under the hood. I didn't want to put a lot of money into this aging 209k mile vehicle, but my son really needs this van to get to his college classes and he can't afford to buy another car right now. I went online to find a transmission place, -these yelp reviews for Bob's Transmissions looked good, so I gave them a try. Bob's technicians were able to reconnect the old shift cable with a simple clip. When we picked up the van I was so impressed with this business........he didn't charge me a dime. Who does this kind of old school, small home town style of business favor for a total stranger???? Bob's Transmissions does....they now have a lifetime customer next time I need any transmission work! Smart customer service Bob! read more

I took my transmission to Bob's to have it rebuilt and I was under a time crunch due to a different transmission shop not fixing my trans, I explained to him how it was time sensitive ordeal. He had the transmission fixed and ready for pick up in less than a week And I couldn't be happier with his service, attitude and professionalism. I only wish his shop was closer to me as I am from out of town but I will continue to use Bob's shop for all my transmission needs from now on. Top notch read more

Great guys to deal with! Got my wives truck back on the road in NO time. Great service people as well. I am very satisfied. I will continue to keep using them guys for all my vehicle repairs from here on out! read more

Owner Bob Knuth, who works at the Plainfield location, stands behind his company's work - no matter which location your work is performed at. If you're not happy, he will do whatever is needed to rectify it. Enough said! I know this to be true because I made him prove it, and I didn't have to ask twice. Work done: $1,600 transmission rebuild on my daughter's '98 Eclipse. read more

GREAT experience here. First time, and was recommended to me by a trusted auto place. Got in within 1 day. Four hours, later, I dreaded the worst. They tightened a few things, drove it around and told me "No charge! Let us know if it's okay. If it happens again, come straight here if you can and we'll send a technician out with you to check!" WHAT??? What company does this! SO impressed! Thank you so much Bob's! read more

Who wants to have transmission work done on their vehicle, right? We picked BOB'S after doing some research and we couldn't have been happier with their work. There was an issue (not their fault) after we had the new transmission for about a week and they took care of it without any hesitation. Bob is a straight shooter and fair. I would recommend using BOB'S. read more

Very helpful, got my transmission replaced and needed a part of it repaired again outside of their warranty coverage and they were fast in fixing it and we're kind enough to provide their services for free. I would highly recommend to anybody. read more

I had some repair work done at Bob's transmission in jenison mi. I was told I was going to get a call to let me know what the problem is to decide if I want to fix it. I wasnt called . I was going up there to get something out of my truck and was told it was about done. The same thing was do name that another place did before and I made a point to say what was done previously. They said we have to start somewhere we dont get many of these truck in here. My truck I'd not a ginnie pig. It started leaking again. I waited a while to go back and when I did the gut was rude and said we make mistakes. I said I want a place that will guarantee it wont leak. He said you dont want us then. I said you dont stand behind your work? He said we stand behind our work but we cant guarantee it wont leak. If one place already did one repair twice why would Bob's think them doing it will magically fix it? Then they tell me to go somewhere else. Never will I go to Bob's again not should anyone else. I gave them a 1 star because 0 isnt an option. read more

I am VERY pleased with the results of taking my car to Bob's. They did a super job!!! If I ever need any transmission help in the future with any other car, there is no ? in my mind........Bob's is the place for me. read more