If I could give 0 stars I would. We were backed into and our car needed a new door. This place…read moreordered the wrong door so it took 5 days longer and our rental car insurance expired leaving us without a car and no cost was knocked off. Hardly an apology. Our car was then broken into over the weekend while at the shop. The people cut the chord on our baby camera wired into the car. Even though camera was wired to car and the chord is clearly cut the body shop doesnt want to take any responsibility. States it was our fault. Car was also left completely dirty on the inside. But we are so fortunate they have offered to have us bring the car back to get it vacuumed out. Terrible service all around

In over 40 yrs of buying cars and trucks, I have never had an estimate be higher than the actual…read morebill. I am so happy with auto fix it. My estimate was 1600$ to repair a huge dent in my Lexus. The actual bill ended up being 1300$. Not only was the bill way under budget but the work was beautiful. I love it when I get more than was promised. What a wonderful company.

Morales replaced an outside mirror on my SUV. Jose found the replacement part, color matched it to…read moremy car and installed it. The entire process was done very quickly and without a hassle. I highly recommend Morales.

The work was great. I especially appreciated the quick response with an estimate and the regular…read morecommunication while the car was in the shop. Our insurance company was glad to hear we wanted to work with them. Now I see why.

Workmanship is "standard". Customer service is "poor". Maintaining quoted timeline and in budget is…read more"bad". My project went twice as long as promised, and cost me twice as much as what I was quoted. Furthermore, things I was promised were not completed. I was to the point I just wanted my truck out of their shop. The shop is messy and unorganized. Trying to speak to Dan (who has a hearing aid) is impossible. Dan is a nice guy but promises bigger than he can deliver. Overall, the work was o.k., it'll just take awhile to get the bad taste for the overall process to heal....

From the owner: Here at Neeley's Restoration we offer comprehensive repair and restoration services to keep your…read morevehicles in great condition. We offer custom frame repairs and specialize in custom projects to make your dream a reality. With manufactures of high quality aftermarket parts, or custom fabricated in our shop we can build your off road dream or ground pounding street machine. We also work with insurance companies for collision services and aftermarket warranty companies for your service work. With fair estimates, friendly staff and trained technicians we are ready to help.

Thanks Tom, Tim & Rose for the Beautiful job you have done on my mom's 2007 Ford Focus.These people…read moreReally know what they are doing in the automotive world.. Seppalas Body Shop Provides Auto Collision and Restoration as well as quality detailed work done by some of the best Mechanics In the Grand Rapids area ..Seppala's body shop is a local family ran buisness serving there community and customer base for 30+ years.. My mom got into a serious accedent off of 28th by street this past month Going into a McDonalds in busy traffic which left her In alot of pain and her [car/baby] almost a total loss.. Seppala's body shop in more ways than one helped over see that her car was not only fixed but repaired correctly on the day he said it would be done.. Tom even helped work out the deductable so my mom was not so stressed out on top of everthing else going on.. The shop works together as a team with good communication with there customers and treated my mom like family and even delivered her car to her..Tom personally came to my parents house to help them understand the process of the repairs they had to do Leaving my dad feeling very confortable with our choice in having the Seppala team fix our car and they will always be our choice In auto repair My name is Adam Karwoski ((Adam.karwoski@yahoo.com)) and I have no problem personally reffering you to this respectful buisness

From the owner: Collision . Restoration . Custom Paint. CustomerServiceread more

I can't say enough about how good Godwin Body shop is. I stopped in for a few minor repairs and…read morethey made them on the spot. The owner personally helped me and declined payment when I offered. They have a lifetime customer. I highly recommend them.

Took my 2012 Chevy Colorado in last week for body damage. The office manager and owner took very…read moregood care of me and made sure my truck was fixed as good as new. Kudo's to them!! Highly recommend!

My car never looked better. Came back so shiny and beautiful. The inside was so clean - almost…read morelike it was detailed. Quick turnaround too.

let me just start by saying if I could give this establishment more than five stars I would all…read moreacross the board. The staff went above and beyond to make sure that my insurance claim all the way down to car rental issues i had was handled for me. they even vacuumed out my car before I received it. thank you so much for everything that you guys did to help make this awful situation a smooth one!! God bless you!

Customer Service was awesome! My car was done earlier than I expected;and my Car looks great…read more Thank you Caliber Collision!

Worst experience! Horrible customer service... 0 Stars. I can't give them more than zero stars…read morebecause they never even got to do any work on my car. My insurance company told me to take my car in for an estimate. I drove it down there that day (six weeks ago) to get the estimate. The only thing they would do is set an appointment for an estimate, six weeks out. These clowns recently bought out an amazing local, community-minded body shop (CarStar). We used CarStar a few times over the years. You would drive the car in - they would send someone out to take photos of the damage... a few hours later, they emailed you and the insurance company the estimate and scheduled the work. Caliber makes you wait six weeks before they can even look at your car. After waiting six weeks, I am told, "Oh, your insurance company "usually" sends their estimator out to take photos and approve the repair. I explained that my insurance company was the one that told me to bring it into them in the first place. The receptionist explains, well - our Estimator Bill handles the estimates with your insurance company, and he says they have to come out. So call them and have them come out to look at your car, and then we can schedule a repair. I waited SIX WEEKS for this lazy crap. I called my insurance company back - they told me in no uncertain terms that they would work from the repair estimate from the body shop. Great - I'll do that, just not CALIBER. So much for trying to support my neighborhood business. I will find another - more reputable and customer-oriented shop.

Mark took care of my car, he did an amazing job. There was a big dent in the side and we were told…read moreit wasn't able to be fixed at previous shops, but he fixed it without asking him too!

Wish I could comment on the work that they did, but the insurance totaled the car. I can comment on…read morehow helpful they were. They were quick to get the quote into the insurance company. It took the insurance company forever to get back with them. I checked in at one point and they were surprised that I had not heard from insurance. They told me, without telling me directly, that needed to contact my company. Who knows how much longer I would have waited if they didn't let me kind of know what was going on.

I backed into a truck's bumper (stainless steel) with my plastic Toyota bumper and I had a big dent…read moreand the bumper was hanging. I stopped at Car and Collision and the manager was so kind. He took my car into the garage and worked a small miracle on my car. The dent was gone and the bumper was reattached. We have gone to this place for over 40 years and have always gotten great service, but with new owners now, I was not sure. They are definitely keeping up the great work that Jim started. They were kind, respectful and so willing to help. I would recommend this place to anyone who admires good service with a smile. Thank you again for your kindness. I will be back. Cathy Mulder

Jim, the person that does estimates at Burton Heights Auto Body will promise to do things and then…read morenot follow through. I had an insurance claim that needed attention. Jim gave me an estimate a few months ago for additional minor repairs along with a complete paint job. When it came time to do the work, Jim then increased the price dramatically. He then promised to raise the vehicle on a lift when it was in the shop to give me a more accurate estimate. That new estimate never happened as Jim said parts were not available. I checked online as soon as I returned home and found several sources for parts. I also asked for an alignment while my vehicle was in the shop. Jim told me that someone crawled underneath the car and said it did not need an alignment. That is not how you check alignment. Really, If the vehicle pulls to the left or right then it is alignment related. The vehicle was never raised on a hoist nor put on an alignment rack. I let Burton Heights Auto Body repair my vehicle and was not satisfied with the service, nor the deceit and unkept promises. I have referred many people to this establishment in the past making the company many thousands of dollars. That does not include the thousands that I have spent. Yet, when I had to go through the process all Jim cared about was the insurance check and not making the customer happy by meeting the requirements and promises that he made to me. Deceit is not good business... NO MORE REFFERALS!

I had a unique experience having Steve and his staff work on my car. My car is beautiful again and…read moreI was so happy to get it back so I could clean the interior. But I didn't need to clean it because it was sparkling clean already. Totally unexpected. Thank you, Steve.

If you are searching for a "unique" experience getting your vehicle bumped and splashed, you are in…read morethe right place. Unique Body Shop does an excellent job. Amazing workmanship, pleasant owner, and timely completion. Steve, the owner, is always available and ready to make it right. My Jeep looks beautiful again and I would highly recommend Unique Body Shop to anyone looking for a high quality body shop.