So I lost the remote part of my FOB key somewhere in 6 flags NE and was stranded in the parking lot unable to start my SUV. It was late at night on Labor Day and all 6 flags personnel including security had left. I had to work the next morning, my 7 year old daughter with me had to go to school, and we live in Fairfield County CT. My warranty company spent almost an hour trying to secure a tow and Interstate Towing was the ONLY company that offered to take on this long haul and take us home. From Agawam MA to Stratford CT which is 71 miles ONE way. I can't thank your company enough for coming through when all factors were against us...lateness, distance, and being a holiday. Also a big thanks to the knowledgeable and friendly driver who made the long ride home feel like no time at all. read more

interstate towing dispatcher Jeremy gave me a total of $294. I was told it's $35 on top of that everyday the vehicle sits in the lot. I come in the next day and the price has jumped over 100$. I asked driver 461 in Westfield what the charges are for he gives me a number to call and I ask who am I supposed to ask for. he says I don't know. I call the number anyway and I get dispatcher jarred. i ask him about the almost extra $100 charge and he can't answer me about it and instead hangs up on me. I will be contacting a lawyer unless I can speak to owner or Next person in charge under him. I paid your driver in Westfield in cash and he has no receipt and no change either. What kinda of scam are you all running? I have pictures and video of the pricing chart and the math is not mathing read more

After the hiccup was finally straightened out, all went we'll . The 2nd driver (Interstate) is why I added 5 stars to the 1 I had intended for the 1st driver (Bosco, Enfield). AAA's customer service and supervisor was, as always, professional, polite and sincerely concerned about this odd set of circumstances. The first driver literally held my vehicle hostage until AAA agreed to pay him. He also was unavailable to tow me to my home as he had no one to cover him on his other job whatever that is. I wonder why he showed up at all. His presence caused major problems for everyone especially me having to wait three hours for a decent driver, Interstate. It was a pleasant 70 mile drive with a very nice driver. read more

This company provided one of the best experiences of customer service I have ever had. Jen and Rich deserve a raise. They made the situation alot easier to deal with, when they didn't have to. Other tow companies refused my tow cause it was snowing, all the more reason I needed help! They Jen delt with my insurance for the billing even though they don't usually use them and was extremely nice and courteous with me the entire time. Rich the driver was timely and very careful with my car. He also was very professional and funny. I HIGHLY RECOMMEND THIS COMPANY, THEY WERE AWESOME. read more

Ronald was so quick, it was amazing. I just got out of a 16 hour shift at 8 am to a flat tire. Obviously frustrated, I tried to change the tire myself but the bolts were rusted on and I was low on energy so I called AAA. I think I was on the phone with them longer than I had waited for Ronald, and Ronald not only arrived way earlier than the estimated time but he got the tire off in no time, he even checked the air on my donut before he put it on. Also, he was very courteous and personable. Thanks again Ronald and everyone at Interstate Battery! read more

Your driver driver was very quick to respond to pur broken down car stuck on the side of a major interstate highway. I am elderly and somewhat weak, with bad knees, and had great difficulty getting into the tow truck, even fell trying to do it. The driver was so kind and considerate and helped miy grandson to push and pull me up from the ground and into the truck. He was extremely kind and polite and caring to an old lady. And the actual towing service was excellent as well. Home safe and sound now. Thank you all so much! read more

I broke down on the highway and you all know how stressful that gets. Well, Interstate Towing sent me a text that they were on their way, got to me promptly, towed my truck to the Ford Dealer and sent me another text that my truck had arrived at its destination. Communication is key when you are stuck and relying on everyone else to do their part, Interstate went above and beyond. I thank you Jeremy Procon for your prompt and courteous staff!! I highly recommend them! Thank you again, Gus read more

Could not have asked for a better experience. My truck died getting off the highway. I call Interstate at 9:46 pm and at 10 pm the tow truck arrived. The tow driver, Dan480, couldn't not have been more pleasant and professional. He hooked up the car and got it to my home in no time at all. He even went out of his way to push the car close to my curb after the truck was off the lift. If you need a tow and call Interstate I hope you are lucky enough to get Dan. read more

The usual horrible experience with these types of criminals. Had to deal with a blue-collar Barbie type with obvious undiagnosed mental illness at the front desk who treated me like I had sh*t for brains because I didn't know their possibly criminal procedures. They took their time getting my car, too. I'd say to avoid this business, but I guess not a whole lot of people actually CHOOSE to interact with them, which must be how they stay in business. read more

I just want to thank Interstate Towing for their service through Triple A and say that they must have very good hiring staff. My driver was very courteous, knowledgeble, and a very good sport for the nearly four-hour tow I was not expecting to have to need that day! Though I did wait longer than I expected for the tow (hence only four stars), it was understandable because they were responding to an accident. Great job guys! Keep up the good work! read more

Called triple A tonight and waited for a tow. Interstate towing was sent to help me and my children while stranded. The driver was beyond professional and caring. Nice job Interstate towing, thank you Rich Bixby (tow driver) You went above and beyond as a tow driver! I always ask for a card in case something happens, My van made it safely to my house and beyond that he helped get it in the garage. Thanks again Rich read more

Cameron was amazing. My car broke down some distance away from my home area, so it had to be towed quite far. I've had drivers from other companies make a fuss for having to do long-distance tows but did it with grace, care, and great attention. I could tell that he's passionate about the work that he does. Because of Cameron I will always recommend Interstate Towing to everyone for their towing needs. Thank You! read more

Got service through them through AAA because my car ran out of gas on the highway (my gas gauge is broken and while I try, my best guess on my fuel tank isn't always accurate). The guy who was sent to me was friendly and courteous and even stuck around for an extra minute at my request to make sure my old car started up fine after sputtering to a stop like it did! Excellent work, much appreciated! read more

I got a flat tire in the middle of rush hour traffic on 91-N. Connected with Interstate Towing through AAA. The driver was there within 15 minutes, greeted me with a smile and finished the job quickly, explaining everything along the way . I didn't get her name unfortunately, but she was awesome. Very friendly and knowledgeable. Easily the best experience I've had with roadside assistance. read more

My daughter, her 3-legged dog & I were stranded at the Charlton Service Area, with an hour & a half behind us & a 3+ hour back ride back home to New Jersey still ahead of us. Jeremy arrived (yes, it does take a while) & was incredibly friendly, professional & helpful. He really helped turn a ridiculously awful situation into one that was just one of those things... we survived. read more

Had service as a result of a flat tire through AAA. This was some of the best customer service I have ever had. And Frank the driver was one of the nicest people I have interacted with. Throughout the service call on the side of a busy highway, his main concern always was for my safety. Everything he did revolves around that. I can not recommend this company highly enough. read more

I have used Interstate over 10 times for various different jobs and each time the service has been great. From towing a F350 to a Excavator they can do it all and have done it for me. My go to Towing company for when I need to have something moved. Always fast and they do a great job. I recommend them to everyone I know who is looking for towing. Keep up the great work. read more

They arrived sooner than the estimated time on a holiday weekend. The employee, Jorge, was clean cut, respectful, smiling, and professional. He was honest too - instead of trying to sell me a new battery - he explained why I might not really need one, in a way that I could understand. Thank you for not only getting me going again but making it such a pleasant experience! read more

Arrival time to get my battery checked out only took 15 minutes, as for then having to get my car towed Eta was two hours which is a pretty long time to wait for a tow but hey what're you going to do it is what it is. Also Chris was very nice and reassuring even if my car didn't start he let me know what was going on every step of the way, and that was really nice. read more