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    C.V.M. Roadside Assistance - Jump start service on 2022 Ford Maverick Hybrid

    C.V.M. Roadside Assistance

    (12 reviews)

    Lovked myself out of my car at midnight after a long day. took 3.5 hours to get someone here, but…read moremostly due to another company bailing on be after 2 hours. with little hope left, my insurance reassigned me with CMV and they arrived and got my car open in less than 5 mins and I could finally get into my house and go to bed. miracle workers here, so incredibly appreciated!!!

    I requested roadside service from my insurance today at about 1:40 am to change a flat tire. It…read moretook about 20 minutes to get confirmed with a company. The ETA was 45-80 minutes. 75-78 minutes later the ETA said they'd be arriving soon and then it changed to 20 minutes. Once the 20 minutes were up, it changed to 35 minutes. I called and got no answer. Called again and was told that the ETA kept getting pushed back because of snow plows. Once again the ETA says it is arriving soon, and was then pushed back again. They sent a car out from Connecticut to the Bronx which is a just a little over 1.5 hours. I checked the traffic several times and saw that there were no delays despite them saying that there was traffic due to snow plows. My frustration comes from the 2 times where the ETA time reached a point where the arrival said it is arriving soon but instead the time kept getting pushed back. In total it took about 2.5 hours for the assistance to arrive. It that time would have been clear from the beginning I would have had a chance to call my insurance to schedule with someone else. It looks to me (from my experience and other reviews) like they accept all calls regardless of distance and mislead customers and insurance companies with ETA's to secure business. Absolutely horrible experience and I will be submitting a complaint with my insurance company.

    X And L - roadsideassist - Updated May 2026

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