Travelling from VT to CT On a holiday weekend, we got stuck in Chicopee, MA. Jay's Towing was…read moregreat! Roberto was exceptional - professional, kind, and concerned about my safety, not about taking advantage of my sitation. Extremely fair pricing, especially for my long tow needs, they are not out to gouge anyone. Highly recommended for their excellent and honest service!

My car broke down and i had to call a tow. Jays towing came and picked me and my car up and didnt…read morecharge me a lot the driver was very polite he even looked at my car to see if he could find the problem excellent service

Nice fellow stopped by and helped me jump the car battery through my insurance. He took care of the…read moreextra charge without hesitation. Got here as soon as he could.

We were driving from New Hampshire to Philadelphia to visit our son in college. Our car was…read moredriving poorly, shaking and wobbling, so I pulled off the Interstate in Holyoke, MA. As soon as I pulled off, it felt like the tire burst, but as we found out later it was actually a couple of studs holding the wheel on had sheered completely off somehow. We are new to the area and had literally just had the vehicle inspected in NH to register it the week prior, so it was surprising something so big would happen so soon afterward, but I digress. We have USAA roadside assistance. You get no choice in your tow-truck company, so we didn't choose Casiano's ourselves per se, but at that point we just desperately wanted to be off the exit ramp and had no notion that they would no-show. We were given a window of 60-90 minutes. We also got a little link that supposedly shows where the tow-person is located. I opened it up every so often and he would actually be farther away the closer we got to the end of the time limit. Like it would say he was "8-38 minutes away." Then "14-44." It just kept changing and in the opposite direction. It was January but thankfully it was mid-day so while I wouldn't say it was warm, it could have been much worse, especially with two kids in the car. We are those "give the benefit of the doubt" kinda customers, but at 90 minutes we tried to call to get a status and no answer. So we called USAA and the dispatcher said, "well it shows him as 11 minutes out, so I don't want to dispatch a new one in case he shows up," and asked us to wait another 30 minutes, to which we reluctantly agreed. But she had tried to call him too, and he never answered for her, either. During the 30 extra minutes, a cop came by. He was super friendly and I gather when a cop calls a towing company in Massachusetts, they come ASAP because he got us a tow within 10-15 minutes. We called USAA back and said we couldn't wait the full extra time for Casiano's (and had no faith he would show, regardless, since he hadn't answered repeated phone calls) because we had to get off of the off-ramp at the cop's behest, and she said we could get reimbursed for the cost of the tow. She also said the tow-truck driver at Casiano's had claimed to have already done the job. So, not only did he no-show, but he also lied outright by claiming to have done the job to our insurance company. As our 10-year-old said, "that's not being honest." And our 13-year-old said "he's just being lazy." Special shout out to our policeman friend who got the ball rolling and to Ernie's Towing, who did show up, quickly, and drove us to Firestone to get our baby looked at.

I managed to drive over an embankment today, leaving my car semi-suspended in the air, caught in a…read moretree stump. AAA looked at situation and told me they wouldn't even try to help, as it was unlikely they could move the car without severely damaging it. A friend suggested I call Red's. I cannot recommend Red's Towing highly enough. They came promptly. They acted professionally and skillfully. They were kind and helpful. Not a single one told me by word or gesture that I was an idiot. They made sure my car was driveable and then went merrily on their way. (My car was not only driveable, it was totally undamaged!) I hope to never need them professionally again, but if I do, they will be my first choice. Special shoutout to Ben (on the phone) and Chris F, David M, Garrett W & Yomir L. You guys were amazing!!!

One is supposed to call ahead so that an employee can be dispatched from the West Springfield…read moreoffice to this unmanned lot on Main Street in Holyoke with an estimated arrival time of thirty minutes. My partner and I (her ride here) waited in my car and two cold and disgruntled men waited shivering outside, in twenty degree weather, while we occasionally tried to get assurance from the office that someone was indeed coming, but it was more than an hour after our initial call before someone arrived. The rigmarole of faxing paperwork back and forth to the main office commenced at this point, and at this writing, 1:20 in, we're still waiting to retrieve the car and be on our way. The office dispatcher or whoever answered the phone, however understandably weary of receiving angry callers, was neither polite nor helpful, and certainly unapologetic for having promised a wildly inaccurate wait time. She put me on hold mid-sentence without warning at one point, and before hanging up on me, snarled, 'it's not even your car!' If Red's is going to brag on their hold message of sixty years of family service, they ought to be able to deliver some in the present. Their ability to handle moose removal means nothing to struggling middle class working folk who merely want to pay their bloated fee to recover their car and return to work.

My car broke down on I-91 South in Massachusetts while we were heading back to New York. The…read morevehicle was completely inoperable and stranded on the shoulder. Obviously, this is a dangerous situation, as vehicles occasionally strike disabled cars and people stopped along the roadside. I called the police, and Interstate Towing arrived shortly afterward. Driver #585, Joe, was professional, courteous, and incredibly helpful. I had my 4-year-old with me and a fully loaded car, and he worked alongside the responding police officers to ensure our vehicle was safely towed and that my family and I got off the highway safely. The safety of my family is worth far more than any towing fee. Thank you, Joe, and thank you to Interstate Towing for your outstanding service.

I called for a price on a tow to tow my vehicle 5 MI and I was quoted $450. Called another tow…read morecompany $150.

The absolute worst customer service I have ever had the misfortune of receiving. Charges the…read moreabsolute highest price he is legally able to and will not budge regardless of circumstances. Refused to accept credit card payment because he determined I would be a likely customer to attempt a chargeback; these were the actual words the business owner spoke to me. Please take your money elsewhere.

I came out of Planet Fitness only to realize I had a flat. It was my brother's car, so I didn't…read moreeven realize I had a spare in the trunk. Triple A sent Roland R from Aaron's Towing. Not only did this guy update me with texts of his location but he called to tell me when he was about 15 minutes away. It was the fastest service call I ever had at 45 minutes or a bit less. Roland was very sweet when I told him that I had the tire, he changed it quickly and I was back on the road in 10 minutes or less. Highly recommend.

Fantastic service on my Honda CRV. Joe fixed my crunched bumper, my drivers mirror and a multitude…read moreof other things with perfection. Not only did he fix everything on my car he actually cleaned the inside of my car so that it sparkles! I won't trust my car to anyone else! Thanks so much Joe and Corrine!!

great people! went to get a free estimate but Joe was able to fix my issue in about 5 minutes!read more

do not call them: drive is unsafe backing into traffic and cant wven make a simple turn backs w/o…read morelooking or warning

From the owner: Wherever you're stuck, our dependable tow trucks will swiftly bring your vehicle into the hands of…read moreexperienced repair technicians.

From -2 to +100 -- Mascaro's Towing is a LIFESAVER!…read more I don't even know where to begin--my day was off to a terrible start. I was stressed, frustrated, and stuck with a car issue at my child's school, unsure how I was going to get it home. I felt completely overwhelmed... until I found Mascaro's Towing Service Station. Let me tell you--this company turned my whole day around. From the first phone call, they were polite, professional, super accommodating, and genuinely kind. They treated me like more than just a customer--they treated me like a human being having a rough day. The service was FAST, the team was thoughtful, and the price? Incredibly reasonable! I was expecting to pay way more, and honestly, I would have happily paid it for the peace of mind they gave me. But no--they delivered amazing service without taking advantage of my situation. If I could give 10 stars, I would. Actually--make it 100! They towed more than just my car... they towed away my stress, my anxiety, and my bad mood. I'm so grateful I found them. Thank you, Mascaro's--you truly saved the day. If you need a tow, stop scrolling and CALL THEM!!! You won't regret it! shout out to Ronny and the gentleman who dropped off my car. I regret not getting his name. God bless you.

Would like to say thank you again to Mr. Mascaro. (Can't remember his first name) for rescuing me…read moreon Boston road today.. he helped me so much.. brought me to Town Fair tire to get my tires fixed.. he made me feel so much better, and made a bad day alot better.. Thank you.