Towed my car in Springfield mass and left five people stranded in the most dangerous city in mass…read moreand refused to realize the car until 9am the next day... we are not from here and have no one to call.

Francisco arrived right on time to pick up our BMW which wouldn't start or move - he was able to…read moreput a charger on it, start the car and get it loaded onto the tow truck very efficiently - he was super helpful and so pleasant to deal with. Francisco is a real asset for FJR Towing.

I managed to drive over an embankment today, leaving my car semi-suspended in the air, caught in a…read moretree stump. AAA looked at situation and told me they wouldn't even try to help, as it was unlikely they could move the car without severely damaging it. A friend suggested I call Red's. I cannot recommend Red's Towing highly enough. They came promptly. They acted professionally and skillfully. They were kind and helpful. Not a single one told me by word or gesture that I was an idiot. They made sure my car was driveable and then went merrily on their way. (My car was not only driveable, it was totally undamaged!) I hope to never need them professionally again, but if I do, they will be my first choice. Special shoutout to Ben (on the phone) and Chris F, David M, Garrett W & Yomir L. You guys were amazing!!!

One is supposed to call ahead so that an employee can be dispatched from the West Springfield…read moreoffice to this unmanned lot on Main Street in Holyoke with an estimated arrival time of thirty minutes. My partner and I (her ride here) waited in my car and two cold and disgruntled men waited shivering outside, in twenty degree weather, while we occasionally tried to get assurance from the office that someone was indeed coming, but it was more than an hour after our initial call before someone arrived. The rigmarole of faxing paperwork back and forth to the main office commenced at this point, and at this writing, 1:20 in, we're still waiting to retrieve the car and be on our way. The office dispatcher or whoever answered the phone, however understandably weary of receiving angry callers, was neither polite nor helpful, and certainly unapologetic for having promised a wildly inaccurate wait time. She put me on hold mid-sentence without warning at one point, and before hanging up on me, snarled, 'it's not even your car!' If Red's is going to brag on their hold message of sixty years of family service, they ought to be able to deliver some in the present. Their ability to handle moose removal means nothing to struggling middle class working folk who merely want to pay their bloated fee to recover their car and return to work.

From -2 to +100 -- Mascaro's Towing is a LIFESAVER!…read more I don't even know where to begin--my day was off to a terrible start. I was stressed, frustrated, and stuck with a car issue at my child's school, unsure how I was going to get it home. I felt completely overwhelmed... until I found Mascaro's Towing Service Station. Let me tell you--this company turned my whole day around. From the first phone call, they were polite, professional, super accommodating, and genuinely kind. They treated me like more than just a customer--they treated me like a human being having a rough day. The service was FAST, the team was thoughtful, and the price? Incredibly reasonable! I was expecting to pay way more, and honestly, I would have happily paid it for the peace of mind they gave me. But no--they delivered amazing service without taking advantage of my situation. If I could give 10 stars, I would. Actually--make it 100! They towed more than just my car... they towed away my stress, my anxiety, and my bad mood. I'm so grateful I found them. Thank you, Mascaro's--you truly saved the day. If you need a tow, stop scrolling and CALL THEM!!! You won't regret it! shout out to Ronny and the gentleman who dropped off my car. I regret not getting his name. God bless you.

Would like to say thank you again to Mr. Mascaro. (Can't remember his first name) for rescuing me…read moreon Boston road today.. he helped me so much.. brought me to Town Fair tire to get my tires fixed.. he made me feel so much better, and made a bad day alot better.. Thank you.

My car broke down on I-91 South in Massachusetts while we were heading back to New York. The…read morevehicle was completely inoperable and stranded on the shoulder. Obviously, this is a dangerous situation, as vehicles occasionally strike disabled cars and people stopped along the roadside. I called the police, and Interstate Towing arrived shortly afterward. Driver #585, Joe, was professional, courteous, and incredibly helpful. I had my 4-year-old with me and a fully loaded car, and he worked alongside the responding police officers to ensure our vehicle was safely towed and that my family and I got off the highway safely. The safety of my family is worth far more than any towing fee. Thank you, Joe, and thank you to Interstate Towing for your outstanding service.

I hit a piece of steel on I-90. I was in a tractor trailer. It took out my trailer brakes and I was…read moreable to get onto an on-ramp, off the highway, out of the way of oncoming vehicles. The state troopers called their next available vendor: Interstate Towing. They arrived in a short amount of time and proceeded to back off the trailer brakes. It soon became clear to me that the technician didn't know what he was doing. After many attempts, and maybe a YouTube instructional video, he managed to free up the brakes and I was able to move. They had two vehicles, a smaller tow truck and a rig to tow tractor trailers. They insisted I now follow them to the tandem yard off exit 51 on the MA Pike. I told them that my terminal is literally a few hundred yards away and that I had time-sensitive freight on board that needed to be off-loaded. I questioned their rationale for going to the tandem yard as opposed to my yard, a very short distance away. As we got off the exit I drove past the tandem yard heading for my trucking terminal yard so we could complete paperwork and the freight could still "make service". The driver of the small tow truck aggressively drove past me and cut me off skidding and abruptly stopping in front of me. I only had tractor brakes and thankfully was driving at a slow enough speed that I could stop. They blocked the exit to Burnett Rd tying up traffic and called the state troopers. The police escorted me to the tandem yard where they took another hour to tow my truck less than a quarter of a mile. This was reckless, dangerous, unnecessary, and clearly just a way to get more money. Be that as it may, I understand that my company deals with these situations on a daily basis. However, the blatant disregard for the smooth and efficient operation of the supply chain. which is critical. especially in this economy, in order to pad the coffers of Interstate Towing is downright shameful and reprehensible. The tow driver and the state police tried to frame this as an issue of safety. That is completely specious and disingenuous. I already drove the truck 5 miles at 55 mph and they were not letting me proceed another few hundred yards at 15 miles per hour!? I had no choice but to use them since the state police were involved. If you are reading this and you ever find yourself in a situation in which road service is needed, avoid this company. Just look at the other reviews and, oh by the way, look at their long history of controversial and questionable decisions made in their neighborhood and society as a whole. These are probably mostly good people who work there but the business ethics and guiding principles by which this company operates is questionable at best. Avoid them at all costs!

New to the area…read more When check engine light came on, I brought it to Felix's, which is up the road, from us and open 7 days a week. They admitted they did not have equipment to work on thermostat for Chevy Cruze. Though, I had a very reasonably priced oil change and I appreciated their being up front, just seems odd, they could not work on a Cruze. Wound up taking car to former mechanic in West Hartford.

Not a good place to take your car. I was charge $96 for nothing. My passenger side front window…read morecouldn't go down and I drop my car off for a diagnostic and possible fixing. After a few hours I got a call from one of the mechanic saying; his exact words " 1. My driver side power window switch was no good, 2. He has to fix the switch first before he can tell if there's going to be another problem ". What? I thought you diagnosed a car as a mechanic and recommend what need to be fix. Long story short it wasn't my driver side power window switch, it was my front passenger side window motor that needed to be replaced. He lie to me. Now! don't get me wrong I believe the owner is a good and honest person, but as you know some employees will always steal. I have attached a pic of what needed to be changed.

Robert was absolutely wonderful Mind you this was using…read moretripple A but he stayed and assisted while I pulled my car apart to get the the wire that snapped to get my keys out of the trunk !! Because they are not insured to take anything apart I was determined to not be stuck w my keys locked into my trunk as the back seats clearly do not pull down Regardless he is a wonderful human being for telling me what to do while he waited to make sure it worked ! Thank you again :)

If you are attending the Brimfield flea market DO NOT park behind the Country Bank and next to…read moreCumberland farms. I was towed from there when there was NO SIGN in several of the spaces. A sign was hammered in right in front of my face AFTER I retrieved my vehicle and paid $250. An absolute scam!!!! You should be ashamed.

Fantastic service on my Honda CRV. Joe fixed my crunched bumper, my drivers mirror and a multitude…read moreof other things with perfection. Not only did he fix everything on my car he actually cleaned the inside of my car so that it sparkles! I won't trust my car to anyone else! Thanks so much Joe and Corrine!!

great people! went to get a free estimate but Joe was able to fix my issue in about 5 minutes!read more

North End Auto Body is top-notch!…read more My Audi was involved in an accident on May19th, and I brought it to North End Auto Body. The owner was incredibly responsive and guided me through the entire insurance process, which can be really confusing. He made everything easy and stress-free. To my surprise, the work was completed in less than a week! When I got my car back, it looked flawless----you'd never know the bumper had been in an accident. On top of that, the car was spotless inside and out. I highly recommend North End Auto Body to anyone needing quality, honest, and efficient repair work. Great service from start to finish! I just booked my brakes and oil change. Let's face it, people that are honest and do quality work are hard to find.

I took my pathfinder in to get some scrapes and scratches fixed. The car wasn't ready at the time…read morethey said it would be so they washed and detailed it as well as delivered to my place of business. Their work was top notch and they were pleasant to deal with.

Travelling from VT to CT On a holiday weekend, we got stuck in Chicopee, MA. Jay's Towing was…read moregreat! Roberto was exceptional - professional, kind, and concerned about my safety, not about taking advantage of my sitation. Extremely fair pricing, especially for my long tow needs, they are not out to gouge anyone. Highly recommended for their excellent and honest service!

My car broke down and i had to call a tow. Jays towing came and picked me and my car up and didnt…read morecharge me a lot the driver was very polite he even looked at my car to see if he could find the problem excellent service

Let me tell you this story.... I bring my car to this shop basically in pieces the Monday before…read morethanksgiving and am not even sure what's wrong with it. I pretty much just say please look at my car and figure it out and fix it as soon as possible ... NOT only did they figure it out but was able To order the part to arrive the day before thanksgiving and even though they closed at 530 the owner stayed and worked on my car until 11pm until it was finished for me ... this repair center goes above an beyond And has a heart and soul that they bring into their work! I can't say thank you enough to them!!! I RECOMMEND THIS PLACE 100% you won't be let down!

From the owner: Family and veteran-owned repair shop specializing in brakes, transmissions, suspension, and engine…read morework. We also offer a full range of regular maintenance services including oil changes, tire rotation, and throttle service. Ask us about our monthly specials! Now offering 24-HOUR TOWING! Call 413-306-3194 to request assistance!